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Shopify Customer Service Jobs in Tennessee (NOW HIRING)

Seeking Health

Ecommerce Manager - TN

Waynesboro, TN · On-site

$70K - $90K/yr

... Customer Service on site-related issues. Be the bridge between business needs and technical execution. Innovation & Testing: Stay current on e-commerce trends, Shopify updates, and emerging ...

Seeking Health

Ecommerce Manager - TN

Waynesboro, TN · On-site

... Customer Service on site-related issues. Be the bridge between business needs and technical execution. Innovation & Testing: Stay current on e-commerce trends, Shopify updates, and emerging ...

All JobsShopify Customer Service JobsShopify Customer Service Jobs in Tennessee

Shopify Customer Service information

See Tennessee salary details

$8

$17

$24

How much do shopify customer service jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for shopify customer service in Tennessee is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What do Shopify jobs pay?

Shopify customer service roles typically pay between $12 and $20 per hour, depending on experience, location, and specific responsibilities. Salaries can vary for full-time positions, with some roles offering additional benefits such as bonuses or flexible schedules.

What are the typical daily responsibilities of a Shopify Customer Service representative?

Shopify Customer Service representatives are responsible for assisting customers with order inquiries, troubleshooting account or payment issues, and providing detailed product information via email, chat, or phone. They often collaborate closely with sales, fulfillment, and technical support teams to resolve complex issues and ensure timely order processing. In addition to handling incoming requests, representatives may also proactively reach out to customers regarding order updates or to gather feedback. Daily tasks require multitasking and timely communication to maintain a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Shopify Customer Service position, and why are they important?

To thrive as a Shopify Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of e-commerce operations, typically supported by prior customer service experience. Familiarity with the Shopify platform, CRM systems, and ticketing tools like Zendesk or Freshdesk is often required. Patience, active listening, and the ability to remain calm under pressure are key soft skills that help in building customer trust and resolving issues efficiently. These skills are crucial for ensuring customer satisfaction, repeat business, and effective handling of a wide range of inquiries in a dynamic online retail environment.

Can a beginner become a Shopify Customer Service VA?

Yes, beginners can become a Shopify Customer Service VA, as the role often requires basic communication skills, familiarity with Shopify platforms, and customer support tools. Prior experience is not mandatory, but having knowledge of e-commerce and good problem-solving abilities can improve job prospects. Training is typically provided, making it accessible for newcomers to start in this role.

Does Shopify do remote work?

Shopify Customer Service roles often offer remote work options, especially for customer support positions that can be performed online. The company has a flexible work environment, and many customer service jobs are fully remote, requiring good communication skills and familiarity with digital tools. However, specific roles and locations may vary, so it is advisable to check the job listing for remote work availability.

Is it hard to get hired at Shopify?

Getting hired as a Shopify Customer Service representative typically requires good communication skills, familiarity with e-commerce platforms, and the ability to handle customer inquiries efficiently. The hiring process often involves multiple interviews and assessments to evaluate problem-solving abilities and technical knowledge. Candidates with relevant experience and a strong customer service background generally have a better chance of securing the role.

What is a Shopify Customer Service job?

A Shopify Customer Service job involves assisting customers with inquiries, orders, refunds, and technical issues related to a Shopify store. Representatives communicate with customers via email, chat, or phone to resolve problems efficiently. They also provide guidance on using Shopify features, troubleshoot common issues, and ensure a smooth shopping experience. Excellent communication, problem-solving skills, and knowledge of Shopify's platform are essential for this role.

What are the most commonly searched types of Shopify Customer Service jobs in Tennessee? The most popular types of Shopify Customer Service jobs in Tennessee are:
What are popular job titles related to Shopify Customer Service jobs in Tennessee? For Shopify Customer Service jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Shopify Customer Service jobs in Tennessee look for? The top searched job categories for Shopify Customer Service jobs in Tennessee are:
What cities in Tennessee are hiring for Shopify Customer Service jobs? Cities in Tennessee with the most Shopify Customer Service job openings:
Shopify Customer Service jobs near you
Infographic showing various Shopify Customer Service job openings in Tennessee as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,486 per year, or $17.1 per hour.

In Person Customer Service & Sales Associate

Diesel Care And Performance Inc.

Arlington, TN

Full-time

Medical, PTO

Re-posted 22 days ago

Job description

Diesel Care and Performance Inc. is a leading provider and distributor of diesel parts in the automotive aftermarket industry. We serve both domestic and international markets, offering high-quality automotive, agricultural, and industrial application diesel parts. As a dynamic and growing company, we are committed to delivering the products our customers need to service their vehicles efficiently.
Job Description:
As an Customer Service & Sales Associate at Diesel Care and Performance Inc., your role will be crucial in executing daily processes to ensure the flow of business remains profitable and productive. Your daily objectives will include:
  • High-Volume Call Handling: While many competitors have limited customer contact to email or text based communications, Diesel Care and Performance has made direct phone call communications a feature in our customer service strategy, converting nearly 40% of our gross sales through our experienced sales staff. Your role will include high-volume call handling, with an average of 50-60 calls per day. The majority of these calls are inbound, warm sales that need to check price and availability prior to placing their order, or are checking fitment information due to the technical and specialized nature of our product offering. Additional responsibilities will include conducting follow-up calls to prospective and existing business clients, providing product information, quotes, and support to drive sales and maintain customer relationships.
  • Customer Service: Utilize online customer service programs such as Teams, ShipStation, Shopify, Birdeye and other relevant tools to assist customers via email, messenger, and phone. Address basic customer inquiries promptly and professionally. Communicating with customers regarding order paperwork, fulfillment, and inventory availability will be a major aspect of this role. 
  • Call Management: Direct high-volume of incoming calls to the appropriate departments or staff members, ensuring efficient communication within the organization. Ensuring customers are speaking with the right staff member to resolve any issues they are encountering will be paramount in the smooth running of our daily workload. 
 Qualifications:
To excel in this role, you should possess the following qualifications:
  • Strong communication skills, both written and verbal.
  • Customer-oriented mindset with a focus on delivering exceptional service.
  • Ability to navigate online customer service programs and CRM systems.
  • Ability to review inventory levels and fulfill orders accordingly. 
  • Proficiency in data entry and attention to detail.
  • A proactive and organized approach to tasks.
  • Automotive industry knowledge or interest is desirable.
Work Schedule:
  • Days: Monday through Friday
  • Hours: 8:00 AM - 5:00 PM
  • Breaks: You will receive one 1-hour unpaid lunch break.
  • Weekends: We are closed on Saturdays, and Sundays, and you will not be asked to work these days.
Compensation and Benefits:
  • Starting Pay: $16.50 per hour 
  • Paid Time Off (PTO): PTO program is available after six months of employment. 
  • We do not offer health insurance or medical coverage of any kind.