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Shopify Customer Service Jobs in Tennessee (NOW HIRING)

SomethingInked

Customer Service Rep - eCommerce

Nashville, TN · On-site

$15.50 - $21/hr

eCommerce Customer Service Representative The eCommerce Customer Service Representative will assist ... Experience using Shopify or similar ecommerce software * Experience using Shipstation or a similar ...

SomethingInked

Customer Service Rep - eCommerce

Nashville, TN · On-site

$15.50 - $21/hr

Job Title: eCommerce Customer Service Representative Department: eCommerce Reports to: Director of ... Experience using Shopify or similar ecommerce software * Experience using Shipstation or a similar ...

Seeking Health

Ecommerce Manager - TN

Waynesboro, TN · On-site

$70K - $90K/yr

... Customer Service on site-related issues. Be the bridge between business needs and technical execution. Innovation & Testing: Stay current on e-commerce trends, Shopify updates, and emerging ...

Seeking Health

Ecommerce Manager - TN

Waynesboro, TN · On-site

$70K - $90K/yr

... Customer Service on site-related issues. Be the bridge between business needs and technical execution. Innovation & Testing: Stay current on e-commerce trends, Shopify updates, and emerging ...

Pyxl

Growth Lead

Nashville, TN · On-site

$80 - $120/hr

We serve three practice tracks: eCommerce (Shopify + Klaviyo), UX + AI Interface Design, and ... Produces city-specific service pages, targeted articles, JSON-LD schema markup, and local citation ...

PagerDuty

Territory Executive (US)

Nashville, TN · On-site

Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify ... Service, Security, and other teams across the organization. PagerDuty is seeking a Territory ...

PagerDuty

Territory Executive (US)

Nashville, TN · On-site

Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify ... Service, Security, and other teams across the organization. PagerDuty is seeking a Territory ...

Ethnix Group

Director of Operations

Smyrna, TN · On-site

$90 - $130/hr

... and future customers. * Develop and execute the company's 3PL services strategy, including ... Familiarity with ecommerce fulfillment platforms/integration tools (Shopify, ShipStation, or ...

BTC, Inc.

Fulfillment Specialist

Nashville, TN · On-site

$40K - $70K/yr

... service creation in order to onboard billions of people into a future where money is more ... Coordinate with Ops / Customer Support when shipments, returns, or inventory issues impact ...

Leap

Store Manager: Athletifreak (Athleisure)

Franklin, TN · On-site

$65 - $75/hr

Builds lasting customer relationships through personalized service, meaningful engagement, and ... Experience with Shopify, Endear CRM, Slack, and Google Workspace preferred. * Flexible availability ...

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Shopify Customer Service information

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How much do shopify customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for shopify customer service in Tennessee is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What is a Shopify Customer Service?

A Shopify Customer Service job involves assisting customers with inquiries, orders, refunds, and technical issues related to a Shopify store. Representatives communicate with customers via email, chat, or phone to resolve problems efficiently. They also provide guidance on using Shopify features, troubleshoot common issues, and ensure a smooth shopping experience. Excellent communication, problem-solving skills, and knowledge of Shopify's platform are essential for this role.

What are the typical daily responsibilities of a Shopify Customer Service representative?

Shopify Customer Service representatives are responsible for assisting customers with order inquiries, troubleshooting account or payment issues, and providing detailed product information via email, chat, or phone. They often collaborate closely with sales, fulfillment, and technical support teams to resolve complex issues and ensure timely order processing. In addition to handling incoming requests, representatives may also proactively reach out to customers regarding order updates or to gather feedback. Daily tasks require multitasking and timely communication to maintain a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Shopify Customer Service position, and why are they important?

To thrive as a Shopify Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of e-commerce operations, typically supported by prior customer service experience. Familiarity with the Shopify platform, CRM systems, and ticketing tools like Zendesk or Freshdesk is often required. Patience, active listening, and the ability to remain calm under pressure are key soft skills that help in building customer trust and resolving issues efficiently. These skills are crucial for ensuring customer satisfaction, repeat business, and effective handling of a wide range of inquiries in a dynamic online retail environment.

Does Shopify do customer service?

Shopify Customer Service refers to the support provided by Shopify to its users, including store owners and customers, to resolve technical issues, answer questions, and assist with platform features. Customer service roles at Shopify typically involve communication skills, familiarity with the platform, and problem-solving abilities, often through chat, email, or phone support. These roles are essential for maintaining user satisfaction and platform reliability.

Does Shopify offer remote work?

Shopify Customer Service roles often offer remote work options, allowing employees to work from home or other locations. These positions typically require strong communication skills and familiarity with customer support tools, and remote work availability can vary by role and location.

What do Shopify customer service jobs pay?

Shopify customer service jobs typically pay between $12 and $20 per hour, depending on experience, location, and the specific employer. Salaries can vary based on whether the role is part-time or full-time, and some positions may offer additional benefits or bonuses.

What are the most commonly searched types of Shopify Customer Service jobs in Tennessee?

The most popular types of Shopify Customer Service jobs in Tennessee are:

What are popular job titles related to Shopify Customer Service jobs in Tennessee?

For Shopify Customer Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Shopify Customer Service jobs in Tennessee look for?

The top searched job categories for Shopify Customer Service jobs in Tennessee are:

What cities in Tennessee are hiring for Shopify Customer Service jobs?

Cities in Tennessee with the most Shopify Customer Service job openings:

Shopify Customer Service jobs near you
Infographic showing various Shopify Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $35,486 per year, or $17.1 per hour.

Customer Service Rep - eCommerce

SomethingInked

Nashville, TN • On-site

$15.50 - $21/hr

Other

Posted 13 days ago

Job description

eCommerce Customer Service Representative

The eCommerce Customer Service Representative will assist the Director of eCommerce & Web Services with day-to-day activities mainly associated with communicating directly with online customers via email regarding their online order and/or the web stores and their associated products in a kind, professional, and timely manner.

Essential Duties and Responsibilities:

  • Replying to customer message inquiries for our clients' online stores
  • Online order management specifically in regards to refunds, exchanges, and order edits
  • Group emailing order updates
  • Staying aware of new product launches and inventory statuses
  • Representing the company and our clients' companies in a kind, professional, and timely manner
  • Work with internal teams to accomplish customer service goals via eCommerce
  • Work with clients to manage brand reputations
  • Following company guidelines to help streamline ecommerce customer service processes from start to finish

Requirements:

  • Typing, spelling, grammar, and a positive attitude!
  • Working knowledge of Google Suite, specifically Gmail, Google Sheets and/or Excel
  • Can work in a fast-paced environment
  • Detail oriented
  • Self motivated and can work independently and with a team

Preferred but not required:

  • Experience using Zendesk or similar customer service software
  • Experience using Shopify or similar ecommerce software
  • Experience using Shipstation or a similar shipping/fulfillment software

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