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Customer Service Manager Jobs in Tennessee (NOW HIRING)

Bark Public House

Customer Service Manager

Nashville, TN · On-site

$22 - $23/hr

Bark Public House is looking for an enthusiastic Customer Service Manager with extensive retail and customer service experience as well as Social Media Management expertise. Need to have a proven ...

Food Lion

PT Customer Service Leader

Columbia, TN · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

PT Customer Service Leader

Shelbyville, TN · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Hudson Automotive Group

Service Manager

Clarksville, TN · On-site

$120K - $140K/yr

S., and we're passionate about delivering an exceptional customer experience. If you're an experienced Service Manager in the automotive industry with a track record of success developing and leading ...

Tire Discounters

Service Manager

Nashville, TN · On-site

$50K - $80K/yr

Family-owned and operated to this day, we've separated ourselves by treating customers and their ... POSITION OVERVIEW Our Service Managers lead, coach, and motivate the team of Service and Tire ...

Tire Discounters

Service Manager

Knoxville, TN · On-site

$50K - $80K/yr

Family-owned and operated to this day, we've separated ourselves by treating customers and their ... POSITION OVERVIEW Our Service Managers lead, coach, and motivate the team of Service and Tire ...

Tire Discounters

Service Manager

Knoxville, TN · On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager:

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Customer Service Manager information

See Tennessee salary details

$22.2K

$52.6K

$91.7K

How much do customer service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer service manager in Tennessee is $52,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $63,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Tennessee? The most popular types of Customer Service jobs in Tennessee are:
What are popular job titles related to Customer Service Manager jobs in Tennessee? For Customer Service Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Tennessee look for? The top searched job categories for Customer Service Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Service Manager jobs? Cities in Tennessee with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,640 per year, or $25.3 per hour.

Customer Service Manager

Brook Valley Management

Nashville, TN • On-site

$50K/yr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

Ask about our $500.00 sing-on bonus!
Reports to: Store Manager
Summary:
The Customer Service Manager is responsible for leading and overseeing the day-to-day operations of the retail sales floor, ensuring an exceptional shopping experience for every customer. This role is central to driving sales performance, maintaining operational excellence, and cultivating a high-performing, customer-focused team. The Customer Service Manager will champion service standards, guide frontline staff, and serve as the key point of contact for all sales floor activity.
As part of our Store Management team, everything you do has a specific purpose that links productivity to business results on the sales floor and throughout the store.
Why you'll love this job:
  • Opportunity to learn and advance
  • Paid Time Off
  • Generous 30% employee discount
  • Excellent healthcare benefits, 401k and more!
  • Sign on bonus!paid after 6 months of employment

Responsibilities and Duties:
  • Lead and oversee all sales floor operations, including opening and closing procedures, staff deployment, and floor coverage to ensure seamless daily performance.
  • Drive sales floor results by monitoring team performance, setting individual and Team Members' goals, and identifying opportunities to improve conversion and customer engagement.
  • Deliver and model exceptional customer service by promptly resolving customer inquiries, concerns, and complaints in a professional and solution-oriented manner.
  • Schedule, supervise, coach, and support Supervisors and Retail Team Members, ensuring they are equipped with the tools, training, and product knowledge needed to deliver outstanding service.
  • Lead the recruiting, onboarding, and ongoing development of Retail Team Members, fostering a positive, inclusive, and motivated work environment.
  • Maintain sales floor appearance, cleanliness, and visual merchandising standards to create an inviting and brand-consistent shopping environment.
  • Partner with the Store Manager to execute marketing promotions, seasonal campaigns, and in-store events that drive foot traffic and increase sales.
  • Monitor and analyze sales floor performance reports and inventory data to identify trends, optimize product placement, and minimize shrinkage.
  • Collaborate with the Store Manager to develop and uphold operational procedures, policies, and guidelines that ensure efficiency, compliance, and supervise customer experience.
  • Enforce adherence to all company policies and procedures, including safety and security protocols on the sales floor, and address violations promptly and appropriately.
  • Perform other duties as assigned by the Store Manager.

Qualifications:
  • Must be at least 21 years of age.
  • Strong leadership and interpersonal skills, with a proven ability to motivate, coach, and inspire a customer-facing team.
  • Flexibility to work evenings, weekends, and holidays as required by store needs.
  • Ability to thrive in a fast-paced retail environment, effectively prioritizing tasks and managing multiple responsibilities simultaneously.
  • Above-average written and oral communication skills, with the ability to engage positively with both customers and team members.
  • Strong organizational skills with the ability to set priorities, meet deadlines, and work both independently and collaboratively with minimal supervision.
  • Demonstrated ability to identify sales floor opportunities, recommend actionable solutions, and influence positive outcomes.
  • High school diploma or equivalent required; associate or bachelor's degree in business, Retail Management, or a related field preferred.
  • Minimum of 2-3 years of experience in retail sales or customer service, with at least 1-2 years in a supervisory or team leadership role overseeing a sales floor or customer-facing team.
  • Excellent relationship-building skills with a genuine passion for delivering exceptional customer experience.

Physical Requirements:
  • Lifting and carrying up to 10 pounds
  • Pushing and pulling 4-6 pounds of force
  • Standing for approximately 80% of the shift
  • Repetitive use of hands - approximately 70% of the time
  • Reaching overhead - approximately 20% of the time
  • Bending and crouching - approximately 40% of the time
  • Grasping items with hands - approximately 70% of the time

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