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Customer Service Manager Jobs in Tennessee (NOW HIRING)

FARRIS MOTOR COMPANY

Service Manager

Jefferson City, TN · On-site

... Service Manager who knows how to take a clear leadership vision and make it happen in the service ... Handle customer concerns professionally and work toward effective resolutions * Work closely with ...

Loenbro

Service Manager

Franklin, TN · On-site

Service Manager Company: Loenbro, LLC Business Unit/Department: Electrical Service Location ... We have a national presence but a local approach-every customer benefits from our capabilities and ...

Loenbro

Service Manager

Franklin, TN · On-site

Service Manager Company: Loenbro, LLC Business Unit/Department: Electrical Service Location ... We have a national presence but a local approach-every customer benefits from our capabilities and ...

Mazzella Companies

Service Manager

Knoxville, TN · On-site

As a Service Manager, you will supervise and inspire our team to maintain high service standards ... Oversee the accomplishment of all service work contracted with customers while maintaining company ...

Eco Home Solutions Inc

Service Manager

Lenoir City, TN · On-site

$20 - $25/hr

Our customers will always come first. Processes and feedback can always be altered, but make sure the customer is taken care of! * About the Role: The HVAC Service Manager in Lenoir City, TN, is ...

Eco Home Solutions Inc

Service Manager

Crossville, TN · On-site

$20 - $25/hr

Our customers will always come first. Processes and feedback can always be altered, but make sure the customer is taken care of! * About the Role: The HVAC Service Manager in Lenoir City, TN, is ...

NOVO Health Services

Service Manager

Madison, TN · On-site

Own the Customer Experience. Service Manager | Nashville| NOVO Health Services This isn't a desk job managing from a distance. You'll hire, train, and coach the Route Service Representatives who ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Tennessee

Customer Service Manager information

See Tennessee salary details

$22.2K

$52.6K

$91.7K

How much do customer service manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer service manager in Tennessee is $52,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $63,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Tennessee?

The most popular types of Customer Service jobs in Tennessee are:

What are popular job titles related to Customer Service Manager jobs in Tennessee?

For Customer Service Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Tennessee look for?

The top searched job categories for Customer Service Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Service Manager jobs?

Cities in Tennessee with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,640 per year, or $25.3 per hour.

Service Manager

FARRIS MOTOR COMPANY

Jefferson City, TN • On-site

Full-time

Medical, Retirement, PTO

Posted 22 days ago

Job description

Automotive Service ManagerTurn Leadership Direction Into Daily Results

Farris Motor Company is looking for an experienced Automotive Service Manager who knows how to take a clear leadership vision and make it happen in the service department.

This is a hands-on leadership role for someone who can communicate expectations, train the team, follow up consistently, and hold people accountable for execution.

What We Offer

  • Weekly Paycheck with commission-based compensation plus performance bonuses

  • Strong earning opportunity tied to department performance

  • Clear direction and support from dealership leadership

  • An established service operation with technicians and advisors already in place

  • Paid training and continued development

  • Long-term career opportunity with a family-owned automotive group

  • Opportunity to lead through direct action and measurable results

Benefits

  • Health insurance

  • 401(k) with company match

  • Paid holidays

  • Paid vacation

  • Employee vehicle purchase program

  • Employee discounts

  • Opportunities for advancement

Job Duties

  • Take dealership leadership's vision, expectations, and priorities and put them into action every day

  • Lead the service department through direct involvement, consistent communication, and follow-up

  • Train and coach service advisors and technicians on the behaviors and standards expected of them

  • Hold team members accountable for performance, productivity, customer service, and execution

  • Make sure established processes and expectations are being followed consistently

  • Manage workflow to keep technicians productive and customers informed

  • Monitor sales, gross profit, expenses, productivity, and customer satisfaction

  • Address performance issues directly and follow through until expectations are met

  • Handle customer concerns professionally and work toward effective resolutions

  • Work closely with dealership leadership to execute department priorities and achieve performance goals

What We're Looking For

  • Automotive dealership service management experience preferred

  • A strong hands-on leadership style

  • Proven ability to turn direction into consistent execution

  • Ability to train, coach, correct, and hold employees accountable

  • Strong understanding of dealership service operations

  • Comfortable managing technicians, advisors, workflow, and department performance

  • Strong communication and follow-through

  • Ability to use performance numbers to identify problems and drive action

  • Organized, decisive, and comfortable addressing issues directly

  • Valid driver's license and acceptable driving record

We're looking for a Service Manager who doesn't need to reinvent the operation.

Leadership will provide the direction. Your responsibility is to make sure that direction becomes reality through clear communication, training, daily action, consistent follow-up, and accountability.

About Farris

Farris Motor Company has been family-owned since 1929. We've built our reputation by taking care of our customers, supporting our employees, and creating long-term career opportunities in the automotive industry.

We believe strong leadership starts with clear expectations and continues through consistent execution.

Success Philosophy

At Farris, leadership sets the vision and establishes the standards.

Successful managers turn those expectations into results.

For this position, success means making sure the team understands what is expected, knows how to execute it, and is held accountable when expectations are not met.

You'll be expected to lead from the front, train where needed, address problems quickly, follow through consistently, and make sure the department performs at the level leadership expects.

We understand that experienced automotive managers may need to keep their job search confidential. All qualified applications will be handled professionally and discreetly.

Apply Now

If you're an experienced Automotive Service Manager who knows how to take direction, lead through action, train a team, and hold people accountable for results, apply today.

Farris Motor Company is hiring an Automotive Service Manager for opportunities in Jefferson City and Morristown, Tennessee.

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