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Customer Service Manager Jobs in Tennessee (NOW HIRING)

Service Manager

Knoxville, TN ยท On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager:

Service Manager

Murfreesboro, TN ยท On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager:

This leadership role is responsible for overseeing daily field operations, managing technicians, ensuring exceptional customer service, and driving operational efficiency and profitability. The ideal ...

Provides a superior level of customer service and satisfaction; interacts with all departments ... Manages personnel across the country including a Service Supervisor, forklift technicians, parts ...

Provides a superior level of customer service and satisfaction; interacts with all departments ... Manages personnel across the country including a Service Supervisor, forklift technicians, parts ...

... customer service and operational excellence. The Service Manager provides oversight and direction ... to Lead Technicians (where applicable), Service Coordinators, Service Technicians, and Vendors ...

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

As a Service Manager, you will supervise and inspire our team to maintain high service standards ... Oversee the accomplishment of all service work contracted with customers while maintaining company ...

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Service Manager

Crossville, TN ยท On-site

$20 - $25/hr

Our customers will always come first. Processes and feedback can always be altered, but make sure the customer is taken care of! * About the Role: The HVAC Service Manager in Lenoir City, TN, is ...

Showing results 21-40

Customer Service Manager information

See Tennessee salary details

$22.2K

$52.6K

$91.7K

How much do customer service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer service manager in Tennessee is $52,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $63,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the most commonly searched types of Customer Service jobs in Tennessee? The most popular types of Customer Service jobs in Tennessee are:
What are popular job titles related to Customer Service Manager jobs in Tennessee? For Customer Service Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Tennessee look for? The top searched job categories for Customer Service Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Service Manager jobs? Cities in Tennessee with the most Customer Service Manager job openings:
Infographic showing various Customer Service Manager job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,640 per year, or $25.3 per hour.

Customer Service Manager - State Farm Agent Team Member

Brandon Colom - State Farm Agent

Memphis, TN โ€ข On-site

$42K - $52K/yr

Full-time

Medical, Vision, Life, PTO

Re-posted 29 days ago


Job description

Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

ROLE DESCRIPTION:
As Customer Service Manager with Brandon D. Colom State Farm-Bartlett, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.
As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Brandon D. Colom State Farm is eager to bring aboard your collaborative presence.
RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Ensure the office is well-maintained and continuously equipped to successfully meet customer needs and to market relevant products. 
QUALIFICATIONS:
  • Excellent communication skills - written, verbal, and listening
    Highly organized and detail-oriented
  • Experience in customer service required
  • Experience in managing customer service preferred
  • Experience in sales preferred
  • Proactive in problem-solving
  • Able to work in and manage a team environment
  • Experience in Windows computer applications
  • Able to coordinate and collaborate with others to achieve agency goals.
  • Able to succeed in a fast-paced environment
  • Able to obtain Property and Casualty License
  • Able to obtain Life and Health License
BENEFITS:
  • Paid time off (holidays and personal/sick days)
  • Salary plus commission/bonus
  • Health benefits
  • Growth potential/opportunities for advancement within my agency