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Customer Service Manager Jobs in Tennessee (NOW HIRING)

Tire Discounters

Service Manager

Hendersonville, TN · On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a ... Position Overview As a Service Manager, you'll lead and support a team of Service and Tire ...

NOVO Health Services

Service Manager

Madison, TN

Own the Customer Experience. Service Manager | Nashville| NOVO Health Services This isn't a desk job managing from a distance. You'll hire, train, and coach the Route Service Representatives who ...

Tire Discounters

Service Manager

Nashville, TN · On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a ... Position Overview As a Service Manager, you'll lead and support a team of Service and Tire ...

Stark Exterminators

Service Manager

Cleveland, TN · On-site

Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values Our Service Managers enjoy a company vehicle and other benefits including ...

Jones Motor Company Inc

Service Manager

Humboldt, TN · On-site

Automotive Dealership Service Manager Position Summary The Service Manager is responsible for ... Resolve customer complaints and service concerns promptly and professionally * Monitor CSI scores ...

Jones Motor Company Inc

Service Manager

Savannah, TN · On-site

Automotive Dealership Service Manager Position Summary The Service Manager is responsible for ... Resolve customer complaints and service concerns promptly and professionally * Monitor CSI scores ...

Aire Serv

Service Manager

Cordova, TN · On-site

$100K/yr

... serving customers with ENTHUSIASM , and HAVING FUN IN THE PROCESS! At Aire Serv, we value and ... Service Manager is responsible for leading and supporting service technicians while ensuring ...

Aire Serv

Service Manager

Cordova, TN · On-site

$100K/yr

... serving customers with ENTHUSIASM , and HAVING FUN IN THE PROCESS! At Aire Serv, we value and ... Service Manager is responsible for leading and supporting service technicians while ensuring ...

Mazzella Service

Crane Service Manager

Knoxville, TN · On-site

As a Service Manager, you will supervise and inspire our team to maintain high service standards ... Oversee the accomplishment of all service work contracted with customers while maintaining company ...

Food Lion

PT Customer Service Leader

Cookeville, TN · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Tennessee

Customer Service Manager information

See Tennessee salary details

$22.2K

$52.6K

$91.7K

How much do customer service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service manager in Tennessee is $52,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $63,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Tennessee?

The most popular types of Customer Service jobs in Tennessee are:

What are popular job titles related to Customer Service Manager jobs in Tennessee?

For Customer Service Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Tennessee look for?

The top searched job categories for Customer Service Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Service Manager jobs?

Cities in Tennessee with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,640 per year, or $25.3 per hour.

Service Manager

Petroleum Equipment Company

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 15 days ago

Job description


JOB DESCRIPTION

Petroleum Service Manager

Department: Service Operations

Reports To: VP of Operations

FLSA Status: Exempt

Supervises: Petroleum Service Technicians, Lead Technicians, Apprentices, and Field Personnel

POSITION SUMMARY

The Petroleum Service Manager is responsible for leading, scheduling, quoting, and overseeing all petroleum service operations, including maintenance, repairs, inspections, testing, and emergency response for fueling systems. This role provides direct supervision to petroleum service technicians and ensures all work is completed safely, efficiently, profitably, and in full compliance with regulatory, environmental, and company standards.

The Service Manager is accountable for service execution, customer satisfaction, technician performance, accurate job quoting, and meeting defined service KPIs.

KEY RESPONSIBILITIES

Service Team Leadership

• Directly supervise petroleum service technicians and field personnel.

• Assign daily work, manage schedules, and coordinate on-call rotations.

• Provide coaching, training, performance feedback, and corrective action.

• Conduct performance reviews and support technician development and certification progress.

Service Operations & Scheduling

• Manage daily, weekly, and emergency service schedules.

• Coordinate labor, vehicles, tools, and materials to support service calls.

• Balance workload while controlling overtime and labor efficiency.

Job Quoting & Estimating

• Prepare accurate and timely service quotes for repairs, upgrades, testing, and maintenance work.

• Evaluate scope, labor, materials, and equipment requirements.

• Price work to meet company margin targets and pricing standards.

• Communicate scope, pricing, and timelines clearly to customers.

Safety & Regulatory Compliance

• Enforce company safety policies, OSHA requirements, and petroleum-specific safety standards.

• Ensure PPE usage and safe work practices.

• Maintain compliance with UST/AST, EPA, and state regulations.

Technical Oversight

• Provide technical guidance and support to service technicians.

• Review service reports and documentation for accuracy and compliance.

• Support troubleshooting of complex fueling system issues.

Customer Relations

• Serve as primary escalation point for service-related customer issues.

• Communicate professionally regarding service scope and schedules.

• Maintain long-term customer relationships.

Financial & Performance Management

• Monitor service productivity, labor utilization, and margins.

• Review work orders and billing accuracy.

• Identify opportunities to improve efficiency and profitability.

Coordination & Communication

• Coordinate with construction, environmental, warehouse, and administrative teams.

• Ensure clear communication between office staff and field technicians.

KEY PERFORMANCE INDICATORS (KPIs)

• Service response time and work order completion rate

• Service gross margin performance

• Quote accuracy vs. actual job costs

• Labor utilization and overtime control

• Safety incident rate and regulatory compliance

• Customer satisfaction and retention

• Technician performance, training, and retention

REQUIRED QUALIFICATIONS

• 5+ years of petroleum service or fueling systems experience

• Supervisory experience with direct reports

• Strong knowledge of petroleum fueling systems and compliance requirements

• Experience preparing service quotes and managing job costs

• Strong leadership, organizational, and communication skills

PREFERRED QUALIFICATIONS

• UST Installer/Tester, PEI, API, STI, or similar certifications

• Experience with service management or work order software

WORK ENVIRONMENT

Combination of office and field environments. On-call or after-hours support may be required.

PHYSICAL REQUIREMENTS

Ability to visit job sites, observe field work, and occasionally lift up to 25 pounds.

Company Description

is a Tennessee-based corporation operating out of Nashville, Tennessee. Petroleum Equipment Company provides a wide range of contracting services for our clients. Our services include construction, equipment sales and service,and environmental consulting.

Petroleum Equipment Company strives to be the best specialty contracting company in the petroleum equipment sector. Our ultimate goal is to provide you with the best one stop solution for your petroleum equipment and facility management needs. We will achieve this goal by maintaining our core values.