How to become a customer service manager?

The primary qualifications for a career as a customer service manager include a bachelor's degree in a relevant field and outstanding leadership skills. Experience in a call center is preferred, especially if you have experience as a supervisor. Many employers value your ability to deliver results, your competitive spirit, and your ability to stay calm in a high-pressure, time-sensitive environment. Fulfilling the duties and responsibilities of this job requires several other skills, including the ability to multitask, a sense for when and where to provide feedback to employees, and good judgment on when to make exceptions while resolving customers' problems.