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Shopify Customer Service Jobs in Alberta (NOW HIRING)

The Brick

Live Chat Agent

Edmonton, AB

Ability to promote excellence in customer service * Must be willing to travel to and work from one of our many store-front locations * Experience in Live Chat, Zendesk, Shopify is an asset ...

All JobsShopify Customer Service JobsShopify Customer Service Jobs in Alberta

Shopify Customer Service information

See Alberta salary details

$9

$21

$48

How much do shopify customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for shopify customer service in Alberta is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $23.32 per hour, depending on experience, location, and employer.

What is a Shopify Customer Service?

A Shopify Customer Service job involves assisting customers with inquiries, orders, refunds, and technical issues related to a Shopify store. Representatives communicate with customers via email, chat, or phone to resolve problems efficiently. They also provide guidance on using Shopify features, troubleshoot common issues, and ensure a smooth shopping experience. Excellent communication, problem-solving skills, and knowledge of Shopify's platform are essential for this role.

What are the typical daily responsibilities of a Shopify Customer Service representative?

Shopify Customer Service representatives are responsible for assisting customers with order inquiries, troubleshooting account or payment issues, and providing detailed product information via email, chat, or phone. They often collaborate closely with sales, fulfillment, and technical support teams to resolve complex issues and ensure timely order processing. In addition to handling incoming requests, representatives may also proactively reach out to customers regarding order updates or to gather feedback. Daily tasks require multitasking and timely communication to maintain a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Shopify Customer Service position, and why are they important?

To thrive as a Shopify Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of e-commerce operations, typically supported by prior customer service experience. Familiarity with the Shopify platform, CRM systems, and ticketing tools like Zendesk or Freshdesk is often required. Patience, active listening, and the ability to remain calm under pressure are key soft skills that help in building customer trust and resolving issues efficiently. These skills are crucial for ensuring customer satisfaction, repeat business, and effective handling of a wide range of inquiries in a dynamic online retail environment.

Does Shopify do customer service?

Shopify Customer Service refers to the support provided by Shopify to its users, including store owners and customers, to resolve technical issues, answer questions, and assist with platform features. Customer service roles at Shopify typically involve communication skills, familiarity with the platform, and problem-solving abilities, often through chat, email, or phone support. These roles are essential for maintaining user satisfaction and platform reliability.

Does Shopify offer remote work?

Shopify Customer Service roles often offer remote work options, allowing employees to work from home or other locations. These positions typically require strong communication skills and familiarity with customer support tools, and remote work availability can vary by role and location.

What do Shopify customer service jobs pay?

Shopify customer service jobs typically pay between $12 and $20 per hour, depending on experience, location, and the specific employer. Salaries can vary based on whether the role is part-time or full-time, and some positions may offer additional benefits or bonuses.

What are the most commonly searched types of Shopify Customer Service jobs in Alberta?

The most popular types of Shopify Customer Service jobs in Alberta are:

What are popular job titles related to Shopify Customer Service jobs in Alberta?

For Shopify Customer Service jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Shopify Customer Service jobs in Alberta look for?

The top searched job categories for Shopify Customer Service jobs in Alberta are:

Shopify Customer Service jobs near you
Infographic showing various Shopify Customer Service job openings in Alberta as of August 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,562 per year, or $21.9 per hour.

National Customer Experience Manager

Odell HVAC Group

Calgary, AB • On-site, Remote

Full-time

Medical, PTO

Posted 6 days ago

Job description

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractorsthroughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.


Why Work for O'Dell HVAC Group?

At O'Dell HVAC Group, we are committed to a people-first workplace. We offer:

  • Competitive Salary & Profit Sharing - We recognize and reward contributions to our success.
  • Comprehensive Benefits, Health Spending Account, & RRSP Plan - We invest in your well-being and future.
  • Professional Development - We support continuous learning and career growth for all roles.
  • Company-Wide Holiday Shutdown - Enjoy paid time off during the holiday season.
  • Summer Fridays! - Wrap up early on summer afternoons!


We are seeking aNational Customer Experience Manager to build and lead a consistent customer-experience model across each of our regions in Canada. This is a hands-on role for someone who can improve processes, influence teams across departments and create a responsive, human and scalable customer experience. Reporting to the Director, Marketing, the successful candidate will serve as a key cross-functional partner, working collaboratively with regional and national leaders to champion customer-centric practices and continuous improvement across the business.


This position is considered fully remote at this time; however, candidates must be based in the Calgary, Alberta area. As we continue to expand our presence in the Alberta and Prairies region, the successful candidate may be required to transition to a hybrid or office-based work arrangement in Calgary in the future.


What You'll Be Doing

  • Develop and implement a national customer-experience model across O'Dell's branches and regions.
  • Assess how customer inquiries are currently managed across departments and identify gaps or inconsistencies.
  • Establish clear service standards, ownership, routing and escalation processes for phone, email, e-commerce and other customer channels.
  • Coordinate existing employees across departments to provide effective primary, backup and overflow coverage.
  • Reduce missed calls, unnecessary transfers, delayed responses and unowned customer issues.
  • Lead the assessment and rollout of O'Dell's future inbound-call and customer-service platform and associated software.
  • Support the integration of Zendesk with NetSuite, Shopify and other relevant systems.
  • Build customer-service workflows, reporting, training materials and a centralized knowledge base.
  • Identify practical uses of AI for inquiry routing, call summaries, after-hours intake, quality monitoring and routine support.
  • Monitor service performance, manage significant customer escalations and recommend ongoing process, technology and staffing improvements.
  • Other applicable responsibilities as assigned.


What You Bring

  • A minimum of five (5) or more years of experience in customer experience, customer service, contact-centre operations, sales support, service operations or a related field.
  • Experience improving customer-facing processes across multiple departments or locations.
  • Demonstrated ability to build structure, workflows and accountability within a growing organization.
  • Experience with CRM, ticketing, customer-service or contact-centre platforms.
  • Experience with Zendesk, Shopify, NetSuite or similar systems is an asset.
  • Experience in a business-to-business, distribution, wholesale, HVAC or construction-related environment is an asset.
  • Strong project-management, communication and problem-solving skills.
  • Ability to influence employees and managers across departments without direct reporting authority.
  • Strong judgment when managing customer escalations and competing priorities.
  • French-language capability is an asset.


At O'Dell HVAC Group, we may use AI-powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams.


Accessibility Commitment

At O'Dell HVAC Group,we'reall about building a workplace where everyone can thrive.We'recommitted to fostering an inclusive and accessible environment for all employees and applicants.

If yourequireaccommodations during the hiring process or on the job, please contact us. We believe accessibility is an important part of creating a positive and supportive workplace.

For any accommodation requests or questions, please reach out to Human Resources.

This job posting is for an existing vacancy.

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