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Shopify Customer Service Jobs in Arizona (NOW HIRING)

Shop Harbour

Customer Service Representative

Phoenix, AZ · On-site

$25/hr

As a Customer Service Agent, you'll be part of Harbour's dedicated Customer Experience team ... Proficiency with NetSuite, Hiver, and Shopify (or similar systems). * Excellent attention to detail ...

Shop Harbour

Customer Service Representative

Phoenix, AZ · On-site

$25/hr

As a Customer Service Agent, you'll be part of Harbour's dedicated Customer Experience team ... Proficiency with NetSuite, Hiver, and Shopify (or similar systems). * Excellent attention to detail ...

Shop Harbour

Customer Service Representative

Phoenix, AZ · On-site

$27/hr

As a Customer Service Agent, you'll be part of Harbour's dedicated Customer Experience team ... Proficiency with NetSuite, Hiver, and Shopify (or similar systems). * Excellent attention to detail ...

Branded Bills

Revenue Systems Architect

Tempe, AZ · On-site

$120K - $170K/yr

You will partner closely with Sales, Marketing, Customer Service, Technology, and Operations to ... Familiarity with NetSuite, Shopify, Azure, or custom application ecosystems. * Experience mentoring ...

H To O Supply

E-Commerce Coordinator

Tucson, AZ · On-site

$19 - $21/hr

Customer & Product Insight * Work and train periodically at the customer service counter to gain ... Experience with e-commerce platforms (Shopify, WooCommerce, Magento, etc.) * Background in product ...

H To O Supply

E-Commerce Coordinator

Tucson, AZ · On-site

$19 - $21/hr

Customer & Product Insight * Work and train periodically at the customer service counter to gain ... Experience with e-commerce platforms (Shopify, WooCommerce, Magento, etc.) * Background in product ...

H To O Supply

E-Commerce Coordinator

Tucson, AZ · On-site

$19 - $21/hr

Customer & Product Insight * Work and train periodically at the customer service counter to gain ... Experience with e-commerce platforms (Shopify, WooCommerce, Magento, etc.) * Background in product ...

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Shopify Customer Service information

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How much do shopify customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for shopify customer service in Arizona is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What do Shopify customer service jobs pay?

Shopify customer service jobs typically pay between $12 and $20 per hour, depending on experience, location, and the company's size. Salaries can also vary based on whether the role is full-time or part-time, and some positions may include benefits or performance bonuses.

Does Shopify do customer service?

Shopify Customer Service refers to the support provided by Shopify to its users, including store owners and customers, to resolve technical issues, answer questions, and assist with platform features. Customer service roles at Shopify typically involve communication skills, familiarity with the platform, and problem-solving abilities, often through chat, email, or phone support. These roles are essential for maintaining user satisfaction and platform reliability.

What are the typical daily responsibilities of a Shopify Customer Service representative?

Shopify Customer Service representatives are responsible for assisting customers with order inquiries, troubleshooting account or payment issues, and providing detailed product information via email, chat, or phone. They often collaborate closely with sales, fulfillment, and technical support teams to resolve complex issues and ensure timely order processing. In addition to handling incoming requests, representatives may also proactively reach out to customers regarding order updates or to gather feedback. Daily tasks require multitasking and timely communication to maintain a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Shopify Customer Service position, and why are they important?

To thrive as a Shopify Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of e-commerce operations, typically supported by prior customer service experience. Familiarity with the Shopify platform, CRM systems, and ticketing tools like Zendesk or Freshdesk is often required. Patience, active listening, and the ability to remain calm under pressure are key soft skills that help in building customer trust and resolving issues efficiently. These skills are crucial for ensuring customer satisfaction, repeat business, and effective handling of a wide range of inquiries in a dynamic online retail environment.

Does Shopify customer service do remote work?

Shopify customer service roles are often available as remote positions, allowing agents to work from home. These jobs typically require good communication skills, familiarity with customer support tools, and a reliable internet connection. Remote work options can vary based on the company's current staffing needs and policies.

What is a Shopify Customer Service?

A Shopify Customer Service job involves assisting customers with inquiries, orders, refunds, and technical issues related to a Shopify store. Representatives communicate with customers via email, chat, or phone to resolve problems efficiently. They also provide guidance on using Shopify features, troubleshoot common issues, and ensure a smooth shopping experience. Excellent communication, problem-solving skills, and knowledge of Shopify's platform are essential for this role.

What are the most commonly searched types of Shopify Customer Service jobs in Arizona?

The most popular types of Shopify Customer Service jobs in Arizona are:

What are popular job titles related to Shopify Customer Service jobs in Arizona?

For Shopify Customer Service jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Shopify Customer Service jobs in Arizona look for?

The top searched job categories for Shopify Customer Service jobs in Arizona are:

What cities in Arizona are hiring for Shopify Customer Service jobs?

Cities in Arizona with the most Shopify Customer Service job openings:

Shopify Customer Service jobs near you
Infographic showing various Shopify Customer Service job openings in Arizona as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,434 per year, or $17.5 per hour.

Customer Service Representative

Shop Harbour

Phoenix, AZ • On-site

$25/hr

Full-time

Re-posted 7 days ago

Job description

Summary:

As a Customer Service Agent, you’ll be part of Harbour’s dedicated Customer Experience team, supporting our web, store, and trade clients nationwide. You’ll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring every interaction reflects Harbour’s brand promise of exceptional care.

You’ll work closely with the Customer Service Lead and Director of Customer Experience to deliver outstanding service, uphold Harbour’s standards, and identify opportunities to improve processes and elevate the customer journey.

Responsibilities:

  • Provide responsive, empathetic, and accurate support to web, store, and trade clients via phone, email, and live chat.
  • Manage customer inquiries related to orders, deliveries, product information, returns, and trade account support.
  • Resolve issues efficiently while maintaining Harbour’s tone, professionalism, and brand values.
  • Accurately document customer interactions in NetSuite and Hiver, ensuring records are complete and up to date.
  • Collaborate with internal teams (logistics, warehouse, retail, e-commerce, and finance) to track, resolve, and communicate updates.
  • Escalate complex or high-priority issues to the Customer Service Lead when appropriate.
  • Support process improvements and share insights that enhance the customer experience.
  • Maintain up-to-date product and brand knowledge to offer thoughtful, informed assistance.
  • Contribute to a positive team culture built on collaboration, care, and customer focus.

Qualifications:

  • 1–3 years of customer service experience in retail, e-commerce, or trade/wholesale environments.
  • Strong written and verbal communication skills.
  • Empathy, patience, and sound problem-solving abilities.
  • Proficiency with NetSuite, Hiver, and Shopify (or similar systems).
  • Excellent attention to detail and data accuracy.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • A proactive, team-oriented attitude and genuine passion for helping customers.
  • Experience in Business, Communications, or related field.
  • Experience supporting trade or wholesale accounts.
  • Familiarity with omni-channel retail operations.
  • Flexibility to work weekends or extended hours during peak sales periods.

Performance Metrics/KPI's

  • Customer Satisfaction (CSAT) and response time.
  • First Contact Resolution rate.
  • Accuracy and quality of customer documentation.
  • Collaboration and communication with internal teams.
  • Consistency in delivering Harbour’s service standards and tone.

Employment Information:
Compensation:  $25.00/hr 
About Harbour Outdoor:
Harbour is a family-owned global design brand rooted in nearly fifty years of craftsmanship and heritage. Founded in 1976 by master blacksmith Jim Condos, Harbour has grown from a small Sydney workshop into an internationally recognized luxury outdoor furniture company, still led by multiple generations of the Condos family.

We are fully vertically integrated, designing and manufacturing our collections in-house to ensure exceptional quality, performance, and attention to detail. Harbour blends refined design with durable, sustainably sourced materials to create products that elevate outdoor living across residential, hospitality, and commercial spaces worldwide.

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