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Shopify Customer Service Jobs in Virginia (NOW HIRING)

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PT Sales Supervisor: Grown Brilliance

Mclean, VA · On-site

Creates meaningful customer connections through exceptional service, product expertise, and ... Experience with retail technology, including Shopify, Endear CRM, Slack, and Google Workspace ...

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PT Sales Supervisor: Grown Brilliance

Mclean, VA · On-site

$23 - $26/hr

Creates meaningful customer connections through exceptional service, product expertise, and ... Experience with retail technology, including Shopify, Endear CRM, Slack, and Google Workspace ...

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Jewelry Sales Advisor: Grown Brilliance

Mclean, VA · On-site

Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace ... Creates meaningful customer interactions through exceptional service, product knowledge, and a ...

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All JobsShopify Customer Service JobsShopify Customer Service Jobs in Virginia

Shopify Customer Service information

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How much do shopify customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for shopify customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a Shopify Customer Service?

A Shopify Customer Service job involves assisting customers with inquiries, orders, refunds, and technical issues related to a Shopify store. Representatives communicate with customers via email, chat, or phone to resolve problems efficiently. They also provide guidance on using Shopify features, troubleshoot common issues, and ensure a smooth shopping experience. Excellent communication, problem-solving skills, and knowledge of Shopify's platform are essential for this role.

What are the typical daily responsibilities of a Shopify Customer Service representative?

Shopify Customer Service representatives are responsible for assisting customers with order inquiries, troubleshooting account or payment issues, and providing detailed product information via email, chat, or phone. They often collaborate closely with sales, fulfillment, and technical support teams to resolve complex issues and ensure timely order processing. In addition to handling incoming requests, representatives may also proactively reach out to customers regarding order updates or to gather feedback. Daily tasks require multitasking and timely communication to maintain a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Shopify Customer Service position, and why are they important?

To thrive as a Shopify Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of e-commerce operations, typically supported by prior customer service experience. Familiarity with the Shopify platform, CRM systems, and ticketing tools like Zendesk or Freshdesk is often required. Patience, active listening, and the ability to remain calm under pressure are key soft skills that help in building customer trust and resolving issues efficiently. These skills are crucial for ensuring customer satisfaction, repeat business, and effective handling of a wide range of inquiries in a dynamic online retail environment.

Does Shopify customer service do remote work?

Shopify customer service roles are often available as remote positions, allowing agents to work from home. These jobs typically require good communication skills, familiarity with customer support tools, and a reliable internet connection. Remote work options can vary based on the company's current staffing needs and policies.

Does Shopify do customer service?

Shopify Customer Service refers to the support provided by Shopify to its users, including store owners and customers, to resolve technical issues, answer questions, and assist with platform features. Customer service roles at Shopify typically involve communication skills, familiarity with the platform, and problem-solving abilities, often through chat, email, or phone support. These roles are essential for maintaining user satisfaction and platform reliability.

What do Shopify customer service jobs pay?

Shopify customer service jobs typically pay between $12 and $20 per hour, depending on experience, location, and the company's size. Salaries can also vary based on whether the role is full-time or part-time, and some positions may include benefits or performance bonuses.

What are the most commonly searched types of Shopify Customer Service jobs in Virginia?

The most popular types of Shopify Customer Service jobs in Virginia are:

What are popular job titles related to Shopify Customer Service jobs in Virginia?

For Shopify Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Shopify Customer Service jobs in Virginia look for?

The top searched job categories for Shopify Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Shopify Customer Service jobs?

Cities in Virginia with the most Shopify Customer Service job openings:

Shopify Customer Service jobs near you
Infographic showing various Shopify Customer Service job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service

Watson Apparel Co. LLC

Virginia Beach, VA • On-site

$15 - $17/hr

Other

Medical, Dental, Vision

Re-posted 26 days ago

Job description

Customer Service Representative

Watson Apparel Co, LLC is looking for an organized, charismatic, attentive & experienced Full-Time Customer Service Representative to join our Corporate office.

The Customer Service Representative will work with customers via phone and/or email who have complaints, orders, or require information about products/services purchased from the organization and provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

Qualifications
  • 1 to 2 years of demonstrated customer service experience (preferably in a retail/clothing environment, call/customer support center, or business/office administration setting)
  • Attention to detail and great organization skills
  • Communication skills (via phone lines and/or email)
  • Problem-solving aptitude
  • Demonstrated ability to meet and maintain work schedules and deadlines
  • Experience with Microsoft Office (Word & Excel)
  • Ability to work independently and in a team setting
Preferred Qualifications
  • 2 to 5 years of demonstrated customer service experience (preferably in a retail/clothing environment, call/customer support center, or business/office administration setting)
  • Experience and/or knowledge of Shopify and Gorgeous platforms

Pay range: $15-$17/hr

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

Virginia Beach, VA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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