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Software Customer Support Jobs in Virginia (NOW HIRING)

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

Description Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...

C&F Bank

Customer Support Specialist II

Toano, VA

Phone- Based Customer Support (65%) * Handle all customer phone calls, customer branch rollover ... Must be able to demonstrate proficiency in the use of standard PC software packages such as ...

New

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of ... Install, configure, and maintain macOS operating systems and software updates in compliance with ...

SAIC

Customer Support Analyst mac OS

Alexandria, VA · On-site

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of ... Install, configure, and maintain macOS operating systems and software updates in compliance with ...

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All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Virginia

Software Customer Support information

See Virginia salary details

$30.2K

$44.9K

$60.5K

How much do software customer support jobs pay per year?

As of Sep 4, 2026, the average yearly pay for software customer support in Virginia is $44,922.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $48,100.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Virginia?

For Software Customer Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Virginia look for?

The top searched job categories for Software Customer Support jobs in Virginia are:

What cities in Virginia are hiring for Software Customer Support jobs?

Cities in Virginia with the most Software Customer Support job openings:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $44,922 per year, or $21.6 per hour.

Customer Support Specialist

CARFAX

Centreville, VA • On-site

$36K - $69K/yr

Full-time

Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Join Team CARFAX as a Customer Support Specialist

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. 
 
Are you a clear communicator with a knack for solving problems and delivering top-notch customer service? CARFAX is looking for a Customer Service Representative who will be the friendly and knowledgeable voice our customers can trust. Join our team and help us create an exceptional experience for our Dealer customers.
 
At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days in the office per week, subject to change with future business needs.
 
What you'll be doing:
  • Customer Interaction: Handle inbound calls and emails from Dealer customers with professionalism and efficiency. Provide accurate information and resolve queries effectively.
  • Issue Resolution: Act as the first point of contact for dealer support, offering solutions to inquiries and escalating complex issues when necessary.
  • Support and Guidance: Assist Dealers by guiding them through our services and tools, ensuring they maximize the benefits of CARFAX products.
  • Data Management: Maintain accurate records of customer interactions and transactions by updating information in our systems in a timely manner.
  • Collaboration: Work closely with other departments to ensure a seamless experience for our Dealer customers.
  • Feedback and Improvement: Gather customer feedback to help improve our services and processes. Proactively share insights with the team to enhance overall customer satisfaction.
What we're looking for:
  • Education: A high school diploma or equivalent is required.
  • Experience: Minimum of 2 years’ experience in a customer service role, preferably in a call center environment.
  • Attitude: Positive, “can-do” attitude with proven problem-solving skills.
  • Communication Skills: Excellent written and verbal communication skills.
  • Technical Skills: Proficiency in MS Office (Excel, PowerPoint, Word). Familiarity with Salesforce or other CRM software is a plus.
  • Adaptability: Ability to thrive in a fast-paced, dynamic environment.
  • Team Player: Collaborative mindset with flexibility to adapt to changing priorities and initiatives.
What’s in it for you:
  • Competitive compensation, benefits and generous time-off policies
  • 4-Day summer work weeks and a winter holiday break
  • 401(k) / DCPP matching
  • Annual bonus program
  • Casual, dog-friendly, and innovative office spaces
  • For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits  
Don’t just take our word for it:
  • 13x VA Best Places to Work
  • 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)
  • 9x Washingtonian Great Place to Work 
  • 5x USA Today Top Workplaces
  • 5x St. Louis Post-Dispatch Best Places to Work 

The anticipated annual base salary range for this position is $36,000 - $69,000. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations.

Carfax is committed to providing competitive compensation that reflects local market conditions and individual contributions. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable.

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