Customer Support Specialist
$16 - $21.50/hr
This is an on-site, part-time position based in Virginia Beach, VA, for a Customer Support/Service ... Proficiency in using computer systems and software for order entry, tracking, and potentially ...
$16 - $21.50/hr
This is an on-site, part-time position based in Virginia Beach, VA, for a Customer Support/Service ... Proficiency in using computer systems and software for order entry, tracking, and potentially ...
$16 - $21.50/hr
This is an on-site, part-time position based in Virginia Beach, VA, for a Customer Support/Service ... Proficiency in using computer systems and software for order entry, tracking, and potentially ...
Toano, VA · On-site
$16.25 - $21.75/hr
Responsibilities Phone- Based Customer Support (65%) * Handle all customer phone calls, customer ... Must be able to demonstrate proficiency in the use of standard PC software packages such as ...
Toano, VA · On-site
$16.25 - $21.75/hr
Responsibilities Phone- Based Customer Support (65%) * Handle all customer phone calls, customer ... Must be able to demonstrate proficiency in the use of standard PC software packages such as ...
Customer Support Engineer (Low-code Workflow Software) Location: Falls Church, VA (on-site in office, with partial telework flexibility) Full-Time | Permanent Are you a fast learner who thrives in a ...
Customer Support Engineer (Low-code Workflow Software) Location: Falls Church, VA (on-site in office, with partial telework flexibility) Full-Time | Permanent Are you a fast learner who thrives in a ...
$16.25 - $21.75/hr
Phone- Based Customer Support (65%) * Handle all customer phone calls, customer branch rollover ... Must be able to demonstrate proficiency in the use of standard PC software packages such as ...
$16.25 - $21.75/hr
Phone- Based Customer Support (65%) * Handle all customer phone calls, customer branch rollover ... Must be able to demonstrate proficiency in the use of standard PC software packages such as ...
Customer Support Engineer (Low-code Workflow Software) Location: Falls Church, VA (on-site in office, with partial telework flexibility) Full-Time | Permanent Are you a fast learner who thrives in a ...
Quick apply
Customer Support Engineer (Low-code Workflow Software) Location: Falls Church, VA (on-site in office, with partial telework flexibility) Full-Time | Permanent Are you a fast learner who thrives in a ...
$17.75 - $24/hr
Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...
$17.75 - $24/hr
Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...
$17.75 - $24/hr
Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...
New
$17.75 - $24/hr
Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...
New
$17.75 - $24/hr
Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...
New
Quick apply
$17.75 - $24/hr
Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...
New
Centreville, VA · On-site
$17.75 - $24/hr
Description Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...
Centreville, VA · On-site
$17.75 - $24/hr
Description Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...
Virginia Beach, VA · On-site
$59K - $85K/yr
... various VBCPS purchased software and applications. * Completely documents user issues and ... Support Customer Support Center staff members needing assistance with solving user requests.
Virginia Beach, VA · On-site
$59K - $85K/yr
... various VBCPS purchased software and applications. * Completely documents user issues and ... Support Customer Support Center staff members needing assistance with solving user requests.
$17 - $23/hr
THE ROLE FrontStream is seeking a Customer Support Representative , a motivated, tech-savvy ... the software technology industry OUR AWESOME BENEFITS * 100% Remote Work! No more ?when will we ...
$17 - $23/hr
THE ROLE FrontStream is seeking a Customer Support Representative , a motivated, tech-savvy ... the software technology industry OUR AWESOME BENEFITS * 100% Remote Work! No more ?when will we ...
Quantico, VA · On-site
$90/hr
SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico ... Install, configure, and maintain macOS operating systems and software updates in compliance with ...
Quantico, VA · On-site
$90/hr
SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico ... Install, configure, and maintain macOS operating systems and software updates in compliance with ...
Install, configure, and maintain macOS operating systems and software updates in compliance with ... It is required that the Customer Support Analyst with macOS focus have the following qualifications:
Install, configure, and maintain macOS operating systems and software updates in compliance with ... It is required that the Customer Support Analyst with macOS focus have the following qualifications:
Install, configure, and maintain macOS operating systems and software updates in compliance with ... Qualifications It is required that the Customer Support Analyst with macOS focus have the following ...
Install, configure, and maintain macOS operating systems and software updates in compliance with ... Qualifications It is required that the Customer Support Analyst with macOS focus have the following ...
Customer Support Specialist (TS/SCI) * Reston, VA, USA * Full-time * Clearance: Top Secret/SCI ... Applies knowledge of computer software and hardware to assist users in resolving problems.
Customer Support Specialist (TS/SCI) * Reston, VA, USA * Full-time * Clearance: Top Secret/SCI ... Applies knowledge of computer software and hardware to assist users in resolving problems.
Customer Support Specialist (TS/SCI) Reston, VA, USA Full-time Clearance: Top Secret/SCI Provides ... Applies knowledge of computer software and hardware to assist users in resolving problems. Installs ...
Customer Support Specialist (TS/SCI) Reston, VA, USA Full-time Clearance: Top Secret/SCI Provides ... Applies knowledge of computer software and hardware to assist users in resolving problems. Installs ...
Customer Support Specialist (TS/SCI) * Reston, VA, USA * Full-time * Clearance: Top Secret/SCI ... Applies knowledge of computer software and hardware to assist users in resolving problems.
Customer Support Specialist (TS/SCI) * Reston, VA, USA * Full-time * Clearance: Top Secret/SCI ... Applies knowledge of computer software and hardware to assist users in resolving problems.
Richmond, VA · Remote
Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls). * Background supporting elderly, disabled, or low ...
Richmond, VA · Remote
Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls). * Background supporting elderly, disabled, or low ...
Install, configure, and maintain macOS operating systems and software updates in compliance with ... Qualifications It is required that the Customer Support Analyst with macOS focus have the following ...
Install, configure, and maintain macOS operating systems and software updates in compliance with ... Qualifications It is required that the Customer Support Analyst with macOS focus have the following ...
Love being hands-on with software, even if you're not programming it? * Excel at planning your day ... We are seeking a Customer Support Analyst. Support Analysts work directly with our customers to ...
New
Quick apply
Love being hands-on with software, even if you're not programming it? * Excel at planning your day ... We are seeking a Customer Support Analyst. Support Analysts work directly with our customers to ...
New
$30.2K - $33K
6% of jobs
$33K - $35.7K
3% of jobs
$35.7K - $38.5K
3% of jobs
$40.2K is the 25th percentile. Wages below this are outliers.
$38.5K - $41.2K
20% of jobs
$41.2K - $44K
16% of jobs
The median wage is $44.2K / yr.
$44K - $46.7K
23% of jobs
$47.4K is the 75th percentile. Wages above this are outliers.
$46.7K - $49.5K
17% of jobs
$49.5K - $52.2K
7% of jobs
$52.2K - $55K
2% of jobs
$55K - $57.7K
0% of jobs
$57.7K - $60.5K
3% of jobs
$30.2K
$44.9K
$60.5K
To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.
As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.
A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

$16 - $21.50/hr
Other
Posted 12 days ago
This is an on-site, part-time position based in Virginia Beach, VA, for a Customer Support/Service Representative. Attention to detail is critical. In this role, your primary responsibilities include team success, kitting and packaging companies products, inventory assessments and accountability, assisting customers with inquiries, ensuring satisfaction, resolving complaints, and providing support to enhance the overall customer experience. You will represent the company by delivering professional and responsive service while maintaining a high standard of excellence in customer and product interactions.
Qualifications
Primary Role: managing customer inquiries, processing orders, and coordinating shipments to ensure timely and accurate delivery. Responsibilities include providing quotes, tracking shipments, resolving transit issues, and handling necessary documentation and invoicing. The role requires strong communication, problem-solving, and organizational skills.
Core responsibilities
• Customer communication: Serve as a point of contact to answer questions, resolve issues, and provide updates to customers and carriers.
• Order processing: Enter customer orders into the system, process small parcel and truck orders, and handle credit card orders.
• Shipment coordination: Book and schedule pickups and deliveries, prepare bills of lading, and issue shipping instructions.
• Tracking and problem-solving: Monitor shipments in transit, proactively address any problems, and ensure timely delivery.
• Quoting and invoicing: Prepare quotes for customers, calculate shipping costs, and work with the accounting team to prepare invoices.
Essential skills and qualifications
• Communication: Excellent listening, speaking, and written communication skills are needed to interact with customers, carriers, and internal teams effectively.
• Problem-solving: The ability to handle customer complaints, resolve conflicts, and find proactive solutions for shipping-related issues.
• Organization and attention to detail: Strong organizational skills and a keen eye for detail are crucial for managing orders, tracking shipments, and handling paperwork.
• Technical skills: Proficiency in using computer systems and software for order entry, tracking, and potentially accounting-related tasks.
• Teamwork: The ability to work collaboratively with other departments, such as accounting and operations, is essential.
Additional duties
• Processing returns and claims.
• Reconciling freight bills.
• Handling miscellaneous office duties and administrative support.