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Software Customer Support Jobs in Virginia (NOW HIRING)

C&F Bank

Customer Support Specialist

Toano, VA · On-site

$16.25 - $21.75/hr

Responsibilities Phone- Based Customer Support (65%) * Handle all customer phone calls, customer ... Must be able to demonstrate proficiency in the use of standard PC software packages such as ...

C&F Bank

Customer Support Specialist

Toano, VA

$16.25 - $21.75/hr

Phone- Based Customer Support (65%) * Handle all customer phone calls, customer branch rollover ... Must be able to demonstrate proficiency in the use of standard PC software packages such as ...

CARFAX

Customer Support Specialist

Centreville, VA

$17.75 - $24/hr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...

CARFAX

Customer Support Specialist

Centreville, VA

$17.75 - $24/hr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...

New

CARFAX

Customer Support Specialist

Centreville, VA

$17.75 - $24/hr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...

New

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$17.75 - $24/hr

Description Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...

SAIC

Customer Support Analyst macOS

Quantico, VA

$90/hr

Install, configure, and maintain macOS operating systems and software updates in compliance with ... Qualifications It is required that the Customer Support Analyst with macOS focus have the following ...

SAIC

Customer Support Analyst macOS

Quantico, VA

$90/hr

Install, configure, and maintain macOS operating systems and software updates in compliance with ... Qualifications It is required that the Customer Support Analyst with macOS focus have the following ...

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Showing results 1-20

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Virginia

Software Customer Support information

See Virginia salary details

$30.2K

$44.9K

$60.5K

How much do software customer support jobs pay per year?

As of Jun 12, 2026, the average yearly pay for software customer support in Virginia is $44,922.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $48,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Software Customer Support position, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a Software Customer Support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a Software Customer Support job?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in Virginia? For Software Customer Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in Virginia look for? The top searched job categories for Software Customer Support jobs in Virginia are:
What cities in Virginia are hiring for Software Customer Support jobs? Cities in Virginia with the most Software Customer Support job openings:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Virginia as of June 2026, with employment types broken down into 87% Full Time, 5% Part Time, and 8% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $44,922 per year, or $21.6 per hour.

Customer Support Specialist

Dynamis Alliance

Virginia Beach, VA

$16 - $21.50/hr

Other

Posted 12 days ago

Job description

This is an on-site, part-time position based in Virginia Beach, VA, for a Customer Support/Service Representative. Attention to detail is critical. In this role, your primary responsibilities include team success, kitting and packaging companies products, inventory assessments and accountability, assisting customers with inquiries, ensuring satisfaction, resolving complaints, and providing support to enhance the overall customer experience. You will represent the company by delivering professional and responsive service while maintaining a high standard of excellence in customer and product interactions.


Qualifications

  • Proficiency in Customer Service, Customer Support, and Customer Satisfaction
  • Ability to enhance Customer Experience and ensure the delivery of high-quality service
  • Strong communication and problem-solving skills
  • Ability to work on-site in a fast-paced environment
  • Prior experience in a customer service role is preferred
  • High school diploma or equivalent qualification


Primary Role: managing customer inquiries, processing orders, and coordinating shipments to ensure timely and accurate delivery. Responsibilities include providing quotes, tracking shipments, resolving transit issues, and handling necessary documentation and invoicing. The role requires strong communication, problem-solving, and organizational skills.


Core responsibilities

• Customer communication: Serve as a point of contact to answer questions, resolve issues, and provide updates to customers and carriers.

• Order processing: Enter customer orders into the system, process small parcel and truck orders, and handle credit card orders.

• Shipment coordination: Book and schedule pickups and deliveries, prepare bills of lading, and issue shipping instructions.

• Tracking and problem-solving: Monitor shipments in transit, proactively address any problems, and ensure timely delivery.

• Quoting and invoicing: Prepare quotes for customers, calculate shipping costs, and work with the accounting team to prepare invoices.


Essential skills and qualifications

• Communication: Excellent listening, speaking, and written communication skills are needed to interact with customers, carriers, and internal teams effectively.

• Problem-solving: The ability to handle customer complaints, resolve conflicts, and find proactive solutions for shipping-related issues.

• Organization and attention to detail: Strong organizational skills and a keen eye for detail are crucial for managing orders, tracking shipments, and handling paperwork.

• Technical skills: Proficiency in using computer systems and software for order entry, tracking, and potentially accounting-related tasks.

• Teamwork: The ability to work collaboratively with other departments, such as accounting and operations, is essential.


Additional duties

• Processing returns and claims.

• Reconciling freight bills.

• Handling miscellaneous office duties and administrative support.

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