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Software Customer Support Jobs in Virginia (NOW HIRING)

C&F Bank

Customer Support Specialist

Toano, VA · On-site

$16.25 - $21.75/hr

Responsibilities Phone- Based Customer Support (65%) * Handle all customer phone calls, customer ... Must be able to demonstrate proficiency in the use of standard PC software packages such as ...

C&F Bank

Customer Support Specialist

Toano, VA

$16.25 - $21.75/hr

Phone- Based Customer Support (65%) * Handle all customer phone calls, customer branch rollover ... Must be able to demonstrate proficiency in the use of standard PC software packages such as ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$17.75 - $24/hr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...

New

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$17.75 - $24/hr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...

New

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$17.75 - $24/hr

Description Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...

SAIC

Customer Support Analyst macOS

Quantico, VA · On-site

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of ... Install, configure, and maintain macOS operating systems and software updates in compliance with ...

SAIC

Customer Support Analyst macOS

Quantico, VA

$90/hr

Install, configure, and maintain macOS operating systems and software updates in compliance with ... Qualifications It is required that the Customer Support Analyst with macOS focus have the following ...

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Showing results 1-20

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Virginia

Software Customer Support information

See Virginia salary details

$30.2K

$44.9K

$60.5K

How much do software customer support jobs pay per year?

As of Jun 12, 2026, the average yearly pay for software customer support in Virginia is $44,922.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $48,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Software Customer Support position, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a Software Customer Support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a Software Customer Support job?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in Virginia? For Software Customer Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in Virginia look for? The top searched job categories for Software Customer Support jobs in Virginia are:
What cities in Virginia are hiring for Software Customer Support jobs? Cities in Virginia with the most Software Customer Support job openings:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Virginia as of June 2026, with employment types broken down into 87% Full Time, 5% Part Time, and 8% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $44,922 per year, or $21.6 per hour.
Customer Support Engineer (Low-code Workflow Software)

Customer Support Engineer (Low-code Workflow Software)

BizFlow Corp.

Falls Church, VA • On-site

Full-time

Posted 4 days ago

Job description

Customer Support Engineer (Low-code Workflow Software)
Location: Falls Church, VA (on-site in office, with partial telework flexibility)
Full-Time | Permanent
Are you a fast learner who thrives in a collaborative environment and loves helping others with technology? BizFlow is seeking a proactive and technically skilled Customer Support Engineer to provide hands-on support for our platform-based applications. This role focuses on troubleshooting, technical analysis, and resolving customer issues in alignment with ITIL best practices. The ideal candidate is a fast learner who thrives in collaborative environments, enjoys problem-solving, and is comfortable working across servers, applications, and mixed-architecture environments. The CS Engineer will coordinate closely with our R&D Product, Solutions, and Professional Services teams to resolve issues quickly and accurately, while providing polished and professional communication to customers at every step. If this resonates with you, we'd love for you to apply!
What You'll Do:
  • Manage the full ticket lifecycle (intake → triage → resolution → closure) in alignment with ITIL-based support processes, ensuring timely and accurate resolutions.
  • Troubleshoot issues across on-premise platform applications, server environments, integrations, and legacy systems-performing detailed diagnostics, log analysis, and root-cause investigations across application, middleware, and server layers.
  • Work hands-on with Windows and Linux servers, reviewing services, configurations, logs, and performance metrics to identify and resolve system-level issues.
  • Support web technologies, REST APIs, SQL queries, and system configurations to analyze failures, validate behaviors, and assist with environment-specific troubleshooting.
  • Collaborate with R&D Product, Solutions, and Professional Services teams to reproduce defects, validate product behaviors, support deployments/upgrades, and assist with customer-specific configurations.
  • Prepare clear, professional customer-facing communications-including status updates, technical explanations, and incident summaries-tailored for technical and non-technical audiences.
  • Maintain internal technical resources such as runbooks, troubleshooting guides, and knowledge base articles to ensure accurate and up-to-date documentation.
  • Enhance and streamline support workflows using low-code/no-code capabilities within BizFlow M-building automations, routing logic, and templates to improve support efficiency.
  • Monitor system health metrics to identify patterns, recurring issues, and risks, contributing to continuous improvement efforts across tools, processes, and support practices.
  • Provide status updates, incident reports, and executive briefings that translate technical details into clear business language.
  • Champion low-code/no-code support, using BizFlow M to streamline support workflows (automations, routing, templates) and reduce time-to-resolution.
  • Maintain knowledge assets: playbooks, runbooks, FAQs, and internal KB articles; ensure versioning aligns with product releases.
  • Monitor system & service health: track patterns, escalate risks, and coordinate mitigations ahead of customer impact.
  • Drive continuous improvement: post-incident reviews, root-cause analysis, and process updates across tools and workflows.

Essential Qualifications:
  • Education: Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline.
  • 2+ years in customer support, technical support, or client enablement for enterprise software.
  • Familiarity with ITIL framework and structured support processes.
  • Experience supporting on-premise applications, including server-level troubleshooting.
  • Demonstrated excellence in polished, professional customer communications-written and verbal-tailored for both technical and executive audiences.
  • Experience with modern ticketing systems (e.g., Zendesk).
  • Working knowledge of web technologies (HTML/CSS/JavaScript, REST APIs) and SQL for basic troubleshooting.
  • Proven ability to collaborate across R&D/Product, Solutions, and Professional Services teams to resolve complex customer issues.
  • Strong troubleshooting, analytical, and diagnostic skills to investigate, analyze, and resolve technical issues efficiently.
  • Demonstrated ability to communicate technical concepts to non-technical users in both written and verbal forms.
  • Proven ability to work independently and collaboratively in agile or cross-functional teams.
  • Excellent customer relationship-building abilities.
  • Quick learning ability-you're comfortable picking up new tools, workflows, and platforms.
  • A team-oriented mindset, you work well with others, communicate clearly, and contribute positively.
  • A service-first attitude-you thrive in customer-facing situations and enjoy helping people solve technical challenges.
  • US Citizen or Permanent Resident.

Preferred Qualifications:
  • Experience supporting low-code platforms and process/workflow automation in enterprise environments.
  • Proficiency using ZenDesk to manage CS tickets and run reports.
  • Familiarity with secure configuration, vulnerability remediation, and compliance best practices in federal contexts.
  • Skill building clear runbooks and customer-facing release/incident communications.

Why join us:
You'll be part of a mission-driven team where your growth is supported, your ideas are welcome, and your work makes a direct impact. Whether you're configuring apps, supporting users, or automating workflows with no-code tools, you'll be learning and contributing every day.
BizFlow is a dynamic leader in digital transformation, empowering organizations through innovative low-code/no-code solutions that streamline operations, accelerate efficiency, and drive real business results. With over two decades of success, BizFlow has earned a reputation for delivering intelligent process automation, workflow optimization, and enterprise solutions to both government and commercial clients.
At BizFlow, we're more than a technology company-we're a team of passionate problem-solvers, creative thinkers, and collaboration champions. Our flagship platform, BizFlow M, helps customers build, enhance, and automate business processes with ease-no heavy coding required. Whether it's simplifying procurement, optimizing HR workflows, or transforming customer service, BizFlow delivers results with speed and precision.
We're proud of our inclusive, supportive, and innovative culture-one where every team member is empowered to share ideas, grow their skills, and make a meaningful impact. From day one, you'll be welcomed into a collaborative environment that values curiosity, continuous learning, and a strong sense of purpose.
If you're looking for a place where your voice is heard, your work is valued, and your growth is a priority, BizFlow is the place for you. Join us and help shape the future of digital transformation-one process at a time.
BizFlow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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