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Software Customer Support Jobs in Virginia (NOW HIRING)

AHRI

Customer Support Coordinator

Arlington, VA · On-site

AHRI has an opening for a Customer Support Coordinator the Customer Support Coordinator will support software application users and partners with members of the AHRI Data Services, Membership, and ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...

CARFAX

Customer Support Specialist

Centreville, VA

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

Description Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where ... Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a ...

INIT MENA

Software Support Analyst

Chesapeake, VA

$60K - $70K/yr

Answers calls to the Customer Support Desk and accurately captures information on all service ... Independent problem solver able to trouble shoot and communicate technical software related ...

INIT MENA

Software Support Analyst

Chesapeake, VA · On-site

$60K - $70K/yr

Answers calls to the Customer Support Desk and accurately captures information on all service ... Independent problem solver able to trouble shoot and communicate technical software related ...

SAIC

Customer Support Analyst mac OS

Quantico, VA

$90/hr

Install, configure, and maintain macOS operating systems and software updates in compliance with ... Qualifications It is required that the Customer Support Analyst with macOS focus have the following ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

... and software compatibility problems, with minimal supervision. • Provide in-depth support for ... customer service by addressing user inquiries, offering technical guidance, and maintaining a ...

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All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Virginia

Software Customer Support information

See Virginia salary details

$30.2K

$44.9K

$60.5K

How much do software customer support jobs pay per year?

As of Jul 23, 2026, the average yearly pay for software customer support in Virginia is $44,922.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $48,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Software Customer Support position, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a Software Customer Support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a Software Customer Support job?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in Virginia? For Software Customer Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in Virginia look for? The top searched job categories for Software Customer Support jobs in Virginia are:
What cities in Virginia are hiring for Software Customer Support jobs? Cities in Virginia with the most Software Customer Support job openings:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Virginia as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, 2% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $44,922 per year, or $21.6 per hour.

Customer Support Coordinator

AHRI

Arlington, VA • On-site

Full-time

Posted 11 hours ago

Job description

The Air-Conditioning, Heating, and Refrigeration Institute (AHRI) is one of the largest trade associations in the nation, representing more than 300 heating, ventilation, air-conditioning (HVAC), water heating, and commercial refrigeration manufacturers from all parts of the world. Ensuring human comfort, productivity, and safety while practicing environmental stewardship is the mission of AHRI. Through our certification program, standards, advocacy, and other activities, we strive to help save energy, improve productivity, and ensure a better environment.
AHRI has an opening for a Customer Support Coordinator the Customer Support Coordinator will support software application users and partners with members of the AHRI Data Services, Membership, and accounting teams. The Customer Support Coordinator provides daily application support to numerous customers expecting fast response, maintains support documentation, and provides administrative oversight to the AHRI Data Subscription program.
Essential duties and responsibilities for this position are as follows:
  • Customer Service
    • Respond to customers, via online ticketing system, who require assistance using the AHRI Directory of Certified Product Performance or redirecting tickets to the responsible party within AHRI.
  • Program Administration
    • Manage the interest, application, and onboarding process for parties joining AHRI’s Data Subscription Program.
    • Maintain current participants in the AHRI Data Subscription Program, including updates to documentation, system permissions, and requesting invoices.
  • Communication and Documentation
    • Provide prompt, courteous, clear, and accurate support to customers regarding AHRI software applications and data.
    • Assist product management and analyst teams in writing and maintaining documentation to assist customers and standardize AHRI’s responses to customer inquiries.
Qualifications:
  • High school diploma or equivalent.

AHRI offers a full benefits package with a flexible work schedule and a friendly work environment. The salary range for this position is $63,101.00 - $70,178.00.
The work location for this position is Arlington, VA. Subject to supervisor approval, AHRI employees are eligible for participation in AHRI's alternate workplace program after 90 days of employment and a 90-day appraisal at a level of meets expectations.
AHRI does not discriminate and will not tolerate discrimination on the basis of race, color, national origin, military service, ethnic origin, religion, sex, sexual orientation, age, or differing ability as those terms are defined under applicable law in its selection, recruitment, or employment practices.
This position does not offer employment-based visa sponsorship and/or assistance to include H-1B, F1- OPT or F1-CPT visas.
To apply, please visit our website (www.ahricareers.org). If you require assistance with completing the application process, please call 703-600-0324.
NO RECRUITERS or PLACEMENT AGENCIES, PLEASE.

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