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Software Customer Support Jobs (NOW HIRING)

21st Century Dental Laboratory

Be Seen First

Customer Support Specialist

Garden City, NY · On-site

$20 - $25/hr

Customer Support Specialist 21st Century Dental Laboratory is seeking two full-time Customer ... Strong computer skills and ability to learn new software. * Customer service experience required ...

Velsera

Customer Support Specialist

$18.50 - $24.75/hr

Customer Support Specialist Location: US Remote Who we are Medicine moves too slow. At Velsera, we ... We provide software and professional services across drug discovery, diagnostics, and clinical ...

Hufford Services Group

Grading Support

Corvallis, OR · On-site

Phone and onsite customer support * Software engineer support * Regression testing of new software * Customer training * System startup * Troubleshooting system issues * Upgrading and installation of ...

BS&A Software

Customer Support Specialist

Bath, MI · On-site

$16.25 - $22/hr

Our cloud-based ERP software is a cornerstone in enhancing efficiency and effectiveness in these sectors. We are currently seeking a dynamic and highly motivated Enterprise Software Support ...

Shure

Manager, Software Customer Acceleration

Niles, IL · On-site +1

As the Software Customer Acceleration Manager, you will drive customer adoption and market success ... Proven track record of supporting successful sales engagements, contributing to opportunity ...

JobTread Software

Customer Support Specialist

Dallas, TX · On-site

$65K - $80K/yr

Strong Customer Support Specialists demonstrate high technical aptitude, are great at working with ... JobTread provides end-to-end construction management software that helps construction businesses ...

Tews Company

Customer Support

Tallahassee, FL · On-site

$18 - $24/hr

Or one (1) years' experience providing customer service and technical support with Microsoft Office ... Learning about and providing technical assistance and routine maintenance of specialized software ...

Shure

Manager, Software Customer Acceleration

Niles, IL · On-site +1

As the Software Customer Acceleration Manager, you will drive customer adoption and market success ... Proven track record of supporting successful sales engagements, contributing to opportunity ...

Shure

Manager, Software Customer Acceleration

Niles, IL · On-site +1

As the Software Customer Acceleration Manager, you will drive customer adoption and market success ... Proven track record of supporting successful sales engagements, contributing to opportunity ...

Flux

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

You have at least 2 years of experience in customer support, customer success, or technical support roles at a software company. * You're an excellent communicator with strong writing skills and a ...

Flux Protocol, Inc

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

You have at least 2 years of experience in customer support, customer success, or technical support roles at a software company. * You're an excellent communicator with strong writing skills and a ...

Agama Solutions Inc.

Customer Support

Boca Raton, FL · On-site

Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide both in-person and remote technical support to our customers. Assist with a wide range ...

Lever Demo 2

Customer Support

Albuquerque, NM

$17.75 - $24/hr

Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

Crystal Flash

Customer Support

Grand Rapids, MI

The Customer Support Specialist serves as a primary point of contact for Crystal Flash customers by ... Ability to work in multiple software systems simultaneously. * Strong organizational and time ...

DH Pace

Customer Support

Olathe, KS

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

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All JobsSoftware Customer Support Jobs

Software Customer Support information

See salary details

$30.5K

$45.3K

$61K

How much do software customer support jobs pay per year?

As of Jul 17, 2026, the average yearly pay for software customer support in the United States is $45,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $48,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Software Customer Support position, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a Software Customer Support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a Software Customer Support job?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

More about Software Customer Support jobs
What cities are hiring for Software Customer Support jobs? Cities with the most Software Customer Support job openings:
What states have the most Software Customer Support jobs? States with the most job openings for Software Customer Support jobs include:
What job categories do people searching Software Customer Support jobs look for? The top searched job categories for Software Customer Support jobs are:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,311 per year, or $21.8 per hour.

Software Customer Support

Vish Consulting IT

Westminster, CO • On-site

$23 - $26/hr

Contractor

Re-posted 8 hours ago

Job description

Job Role: Technical Customer Support

Location: Westminster, CO - Hybrid(4 Day office)

Contract Role: 6 month (possible extenstion or full time conversion) 

Vis Consulting is looking for technical Customer Support Representative who has minimum 2 years of experince with Support on SAAS products(Not Network/Helpdesk side).

Job Description:

  • Engage with customers in a friendly, empathetic, and professional manner to establish rapport and build trust. Actively listen to customer concerns, ask clarifying questions, and demonstrate genuine care for our customer’s technical issues.
  • Thoroughly review all customer communication, using plain language to ensure understanding, and asking for feedback to ensure effective communication. 
  • Provide quick responses to approximately 25 email requests and 10 phone requests per day to help ensure team SLAs are met.
  • Proactively manage individual queues and backlogs, addressing and resolving aging requests to ensure timely and efficient handling while maintaining optimal workflow.
  • Document customer interaction for each case, including contact information, how the customer is experiencing the issue and troubleshooting steps. 
  • Document cases for customer requests from all channels: phone calls, chats, emails, and queues.
  • Assist customers with account and subscription management, process refunds, along with technical issues related to SketchUp:
    • Billing and invoicing
    • Account authorization
    • Entitlement management
    • Download and installation
    • SketchUp Extensions
    • Crash identification
    • Bug tracking
  • Effectively apply and exhaust relevant knowledge base content and other resources to efficiently qualify escalation of customer requests.
  • Adhere to prescribed communication and incident protocols, ensuring swift and effective dissemination of information to the appropriate channels when required.

Maintain and refresh knowledge of products, promotions, and internal systems through training and continuing education.

Skills:    What Skills & Experience You Should Bring

  • Bachelor’s Degree or associate degree with equivalent experience in a customer solution environment
  • 2 years of experience supporting customers via chat, email, and phone
  • Customer-focused approach that ensures all interactions and solutions are tailored to meet the needs of our diverse customer base
  • Technical proficiency and familiarity with computer systems, software, and Google Suite
  • Excellent communication skills, including active listening, empathy, and patience, with the ability to adapt communication styles to different audiences
  • Time management and prioritization skills, enabling high-quality and time-sensitive customer communications
  • Attention to detail while working through issue discovery and documenting case notes
  • Able to maintain composure and professionalism during high-pressure situations
  • Troubleshooting skills to swiftly identify, diagnose, and resolve technical issues, ensuring minimal downtime and optimal system functionality for customers
  • Comfortable working in a remote environment, with occasional in-office meetings

Thanks & Regards,

www.vishusa.com