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Software Customer Support Jobs (NOW HIRING)

iDentalSoft

Software Customer Support

Milpitas, CA · On-site

$70 - $100/hr

... customer accounts on the iDentalPay payment gateway. Technical and IT support: Provide Tier 1 IT Support for common hardware and software integration issues (e.g., installing software, drivers, and ...

Parafin

Customer Support Specialist

San Francisco, CA · Remote

$90K - $110K/yr

Software user testing. What We're Searching For: * Ability to provide seamless, high-quality customer support for multiple brands. * Excellent prioritization skills and attention to detail.

Parafin

Customer Support Specialist

San Francisco, CA · On-site +1

$90K - $110K/yr

Software user testing. What We're Searching For: * Ability to provide seamless, high-quality customer support for multiple brands. * Excellent prioritization skills and attention to detail.

Hufford Services Group

Grading Support

Corvallis, OR · On-site

Phone and onsite customer support * Software engineer support * Regression testing of new software * Customer training * System startup * Troubleshooting system issues * Upgrading and installation of ...

Velsera

Customer Support Specialist

$18.50 - $24.75/hr

Customer Support Specialist Location: US Remote Who we are Medicine moves too slow. At Velsera, we ... We provide software and professional services across drug discovery, diagnostics, and clinical ...

BS&A Software LLC

Customer Support Specialist

Bath, MI · On-site

$16.25 - $22/hr

Company Overview : BS&A Software, a leading software organization with proven technology, is ... As an Enterprise Customer Support Specialist, you will specialize in providing professional ...

JobTread Software

Customer Support Specialist

Dallas, TX · On-site

$72K/yr

Strong Customer Support Specialists demonstrate high technical aptitude, are great at working with ... JobTread provides end-to-end construction management software that helps construction businesses ...

Tews Company

Customer Support

Tallahassee, FL · On-site

$18 - $24/hr

Or one (1) years' experience providing customer service and technical support with Microsoft Office ... Learning about and providing technical assistance and routine maintenance of specialized software ...

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Software Customer Support information

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$30.5K

$45.3K

$61K

How much do software customer support jobs pay per year?

As of Aug 28, 2026, the average yearly pay for software customer support in the United States is $45,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $48,500.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

More about Software Customer Support jobs

What cities are hiring for Software Customer Support jobs?

Cities with the most Software Customer Support job openings:

What states have the most Software Customer Support jobs?

States with the most job openings for Software Customer Support jobs include:

What job categories do people searching Software Customer Support jobs look for?

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Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,311 per year, or $21.8 per hour.

Software Customer Support

iDentalSoft

Milpitas, CA • On-site

$70 - $100/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Department: Customer Success & Operations

The role: What you will do

This is a comprehensive, client-facing role combining technical support, client education, and critical revenue cycle management for US dental practices utilizing the iDentalSoft platform.

Key Responsibilities Include:

Client support & training: Serve as the primary point of contact via phone and email to resolve inquiries from dentists and office staff regarding iDentalSoft software usage. Conduct remote training sessions on platform features, including Smart Scheduling and Intuitive Charting.

Revenue Cycle Management (RCM) & Billing: Perform comprehensive dental billing services, including submitting claims (837D/EDI) to US insurance companies. Follow up with carriers and manage customer accounts on the iDentalPay payment gateway.

Technical and IT support: Provide Tier 1 IT Support for common hardware and software integration issues (e.g., installing software, drivers, and configuring devices like network printers and X-ray systems).

Required experience and skills

The ideal candidate possesses a versatile skill set and a high level of professionalism.

Software and Technology: Foundational knowledge of general office software, including the Microsoft Office suite.

Dental/Healthcare industry: Prior knowledge or experience within the US dental or healthcare/insurance industry is a strong advantage.

Technical aptitude: Experience in IT, Networking, Database (SQL), or operating system environments (Mac/Windows) is a significant plus.

Education: Bachelor’s or Associate’s degree in any field. Degrees in IT, Computer Science, or a related Technology field are highly preferred.

Why join iDentalSoft?

We believe in supporting our team the way we support our clients.

  • Compensation: Competitive salary structure with annual performance reviews and periodic bonuses.
  • Benefits: Comprehensive health, dental, and vision insurance options. Participation in 401(k) and other retirement plans.
  • Culture: A dynamic, performance-driven environment with creative freedom, regular team-building events, and supportive colleagues.
  • Growth: Continuous professional development and learning opportunities.
  • Paid Time Off: US holiday and 12 paid vacation/sick days (PTO) annually.
About iDentalSoft

iDentalSoft is the #1 cloud-based dental practice management solution. We build intelligent, 100% paperless software that streamlines front office, clinical, and billing workflows for modern dental practices. Our commitment is to empower dental professionals with HIPAA-compliant, enterprise-grade technology.

The iDentalSoft support team is a group of cloud-based experts who handle over 1,000 cases annually. They are dedicated to providing the latest software insights and expert support to the dental community.

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