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Software Customer Support Jobs in Georgia (NOW HIRING)

Autodesk, Inc.

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Plus, you will become a knowledgeable asset in construction software, looking to transform a multi ... Responsibilities * Support customers through live chat, email, and outbound phone. Customer ...

Autodesk, Inc.

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Plus, you will become a knowledgeable asset in construction software, looking to transform a multi ... Responsibilities * Support customers through live chat, email, and outbound phone. Customer ...

Autodesk

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Plus, you will become a knowledgeable asset in construction software, looking to transform a multi ... Support customers through live chat, email, and outbound phone. Customer interactions may include ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$21 - $23/hr

A Little About the Role The Customer Support Specialist provides support and step-by-step solutions for end-user (customer) software-related questions. Support is provided by clearly communicating ...

Colony Bank

Customer Support Specialist

Thomasville, GA · On-site

$14.50 - $19.75/hr

... customer support for account inquiries, internet banking, mobile banking, debit cards, bill pay ... software and phone systems. 3. Thorough knowledge of bank products and services. Skills/Abilities ...

Colony Bank

Customer Support Specialist

Fitzgerald, GA · On-site

$15.50 - $20.75/hr

... customer support for account inquiries, internet banking, mobile banking, debit cards, bill pay ... software and phone systems. 3. Thorough knowledge of bank products and services. Skills/Abilities ...

Colony Bank

Customer Support Specialist

Fitzgerald, GA · On-site

$15.50 - $20.75/hr

... customer support for account inquiries, internet banking, mobile banking, debit cards, bill pay ... software and phone systems. 3. Thorough knowledge of bank products and services. Skills/Abilities ...

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All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Georgia

Software Customer Support information

See Georgia salary details

$25.8K

$38.3K

$51.5K

How much do software customer support jobs pay per year?

As of Aug 25, 2026, the average yearly pay for software customer support in Georgia is $38,260.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $41,000.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Georgia?

For Software Customer Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Georgia look for?

The top searched job categories for Software Customer Support jobs in Georgia are:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,260 per year, or $18.4 per hour.

Customer Support Associate

Autodesk, Inc.

Atlanta, GA • On-site

$16.75 - $23/hr

Full-time

Posted 5 days ago

Autodesk rating

9.1

Company rating: 9.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

26th of 246 rated software companies

Job description

Job Requisition ID #
26WD100287
Position Overview
Our Customer Support Team is motivated, smart, and recognized for their willingness to solve problems with positivity. We are a global team, and our focus is to help customers with their daily questions across all products and ensure they have a great customer experience. Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion and an appreciation for all feedback. Plus, you will become a knowledgeable asset in construction software, looking to transform a multi-trillion-dollar industry! This is a hybrid role located in Atlanta, Georgia, with work-from-home opportunities.
Responsibilities
  • Support customers through live chat, email, and outbound phone. Customer interactions may include technical troubleshooting, product usage questions, onboarding, account setup, mobile application support, subscription inquiries and more.
  • Manage multiple active customer cases with accurate, concise, and complete documentation. Maintain clear ownership and provide timely follow-up throughout each case, including when updates or actions are pending from other teams.
  • Troubleshoot issues in our cloud-based software across web browsers, mobile applications, operating systems, and networks. Use a structured process to gather relevant information-such as browser details, screenshots, console information, or HAR files-form and test hypotheses, isolate variables, and determine appropriate next steps.
  • Explain technical concepts and troubleshooting steps in clear, patient, and accessible language. Help customers understand what information is needed, why it is needed, and how to provide it, regardless of their level of technical experience.
  • Collaborate with Tier 2, Product, Customer Success, Sales, Finance, other Support teams and more to resolve customer issues, identify recurring concerns, and represent the voice of the customer.
  • Advocate persistently and professionally for customers by following up with internal stakeholders, escalating blockers, clarifying customer impact, communicating important issues and customer sentiment to Support leadership and technical escalation teams, and more.
  • Participate in support projects, documentation improvements, training, quality initiatives, and other activities that improve the effectiveness of the team.
  • Embody Autodesk's "Culture Code" on the 'how' (One Autodesk, Optimistic, Relentless, Brave, Ingenious, Trusted) and the 'what' (team goals - CSAT, quality, productivity, schedule adherence, and more).
  • The responsibilities listed above are not intended to be an all-inclusive description of the position. They describe the general nature of the role and provide a reasonable representation of its activities.

Minimum Qualifications
  • Experience in customer service, technical support, help desk support, SaaS support, or another customer-facing environment preferred.
  • Strong written and verbal communication skills, including the ability to organize information, write coherent customer responses, document technical investigations, communicate with different teams and leadership, and adjust communication for different audiences.
  • Demonstrated problem-solving skills and the ability to think through unfamiliar issues using a logical and structured troubleshooting process.
  • Ability to explain technical concepts and instructions to customers who may have limited experience with browsers, mobile applications, cloud software, or technical terminology.
  • Familiarity with web browsers, mobile applications, iOS, Android, Windows, and cloud-based software.
  • Ability to manage multiple customer interactions and open cases while maintaining accurate documentation and dependable follow-up.
  • Composure, patience, empathy, and professionalism when working with frustrated customers or navigating situations where an immediate resolution is not available.
  • Ability to collaborate with internal teams while remaining persistent and clear when advocating for a customer.
  • Ability to work effectively within a structured schedule and communicate proactively when priorities or case complexity require assistance.
  • Ability to work some holidays based on business needs and team scheduling.

#LI-SV1
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $38,500 and $68,970. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).

What Autodesk employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Autodesk

Sourced by ZipRecruiter

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. For more information visit autodesk.com or follow @autodesk.

Industry

Software development

Company size

10,000+ Employees

Headquarters location

San Rafael, CA, US

Year founded

1982

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