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Software Customer Support Jobs in Georgia (NOW HIRING)

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

... software platform. With more than 800 employees across the US, we are united in our vision and ... About Your Role As a Customer Support Specialist, you will provide an exceptional support ...

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Software Customer Support information

See Georgia salary details

$25.8K

$38.3K

$51.5K

How much do software customer support jobs pay per year?

As of Jul 17, 2026, the average yearly pay for software customer support in Georgia is $38,260.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $41,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Software Customer Support position, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a Software Customer Support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a Software Customer Support job?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in Georgia? For Software Customer Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in Georgia look for? The top searched job categories for Software Customer Support jobs in Georgia are:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Georgia as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,260 per year, or $18.4 per hour.
Customer Support Specialist

Customer Support Specialist

Visionaire Partners

Atlanta, GA • On-site

$17/hr

Other

Posted 6 days ago

Job description

Jr. Customer Support Specialist ($17/ hour)

Opportunity to join your an industry-leading enterprise organization known for career growth opportunities and an outstanding company culture! This is a great way to get your foot in the door at a large organization and work your way up!


This is an 18-month contract (potential to extend or convert to perm).


This is a remote position, but you MUST be based in GA


PAY RATE: $17 per hour


Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouse or domestic partner, and dependents.


RESPONSIBILITIES:

  • Monitor & manage a ticketing queue (8-10 tickets per day), ensuring supplier issues are resolved efficiently
  • Troubleshoot issues & resolve tickets, or schedule follow-ups as needed
  • Communicate with end users primarily via email, with some phone interaction
  • Maintain & update project tracking within task management tools to monitor progress
  • Partner with cross-functional teams to ensure initiatives remain organized, on schedule, & aligned with strategic priorities
  • Provide regular updates to stakeholders on supplier onboarding status


REQUIRED:

  • Bachelor’s Degree (must have)
  • 1 year of professional (or internship) work experience
  • Experience supporting external customers (e.g., customer service, account management)
  • Experience with ticketing systems
  • Basic Excel skills for organizing, sorting, & managing data sets
  • Experience conducting customer outreach through email & phone communications
  • Demonstrated ability to work independently & take initiative
  • Strong organizational & time-management abilities, with the ability to handle multiple priorities & meet deadlines
  • Comfortable providing updates to cross-functional teams
  • Highly detail-oriented with strong organizational skills


NICE TO HAVE:

  • Experience utilizing Mirakl software platform
  • Experience with Enterprise PIM (Product Info. Mgmt.) software


W2 Only; No 3rd Parties, C2C, or Visa Sponsorship

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