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Software Customer Support Jobs in Georgia (NOW HIRING)

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

With more than 35 years of experience, ChildPlus Software was the first Head Start data management ... A Little About the Role The Bilingual Customer Support Specialist will be responsible for ...

UA Brands

Customer Support Associate

Lithia Springs, GA · On-site

$16.50/hr

The role of the Customer Support Team Member has the responsibility to increase the overall ... Microsoft Software Suite. * Strong reporting abilities geared to various levels of leadership.

UA Brands

Customer Support Associate

Lithia Springs, GA · On-site

$16.50/hr

The role of the Customer Support Team Member has the responsibility to increase the overall ... Microsoft Software Suite. * Strong reporting abilities geared to various levels of leadership.

Colony Bank

Customer Support Specialist

Fitzgerald, GA

$15.50 - $20.75/hr

... customer support for account inquiries, internet banking, mobile banking, debit cards, bill pay ... software and phone systems. 3. Thorough knowledge of bank products and services. Skills/Abilities ...

Colony Bank

Customer Support Specialist

Fitzgerald, GA · On-site

$15.50 - $20.75/hr

... customer support for account inquiries, internet banking, mobile banking, debit cards, bill pay ... software and phone systems. 3. Thorough knowledge of bank products and services. Skills/Abilities ...

Colony Bank

Customer Support Specialist

Thomasville, GA · On-site

$14.50 - $19.75/hr

... customer support for account inquiries, internet banking, mobile banking, debit cards, bill pay ... software and phone systems. 3. Thorough knowledge of bank products and services. Skills/Abilities ...

Colony Bank

Customer Support Specialist

Thomasville, GA

$14.50 - $19.75/hr

... customer support for account inquiries, internet banking, mobile banking, debit cards, bill pay ... software and phone systems. 3. Thorough knowledge of bank products and services. Skills/Abilities ...

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All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Georgia

Software Customer Support information

See Georgia salary details

$25.8K

$38.3K

$51.5K

How much do software customer support jobs pay per year?

As of Aug 7, 2026, the average yearly pay for software customer support in Georgia is $38,260.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $41,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in Georgia? For Software Customer Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in Georgia look for? The top searched job categories for Software Customer Support jobs in Georgia are:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,260 per year, or $18.4 per hour.

Technical Support Engineer

100 Salesforce, Inc.

Atlanta, GA

Full-time

Posted 4 days ago

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. These roles have Government requirements: Must be a Sole U.S. Citizen (Non-dual citizen with any other country) operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV The Salesforce Data 360 and Agentforce Support team is comprised of highly skilled technical engineers who have a passion for making customers successful. Our Support Engineers pride themselves in delivering an unparalleled premium customer experience that leaves customers wanting and coming back for more. While our focus is on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce 1-1-1 model. These roles are located in our Chicago, Indianapolis, Atlanta and Seattle offices. Candidates should live locally to the area and able to work in an office environment in a hybrid model. Your Impact - Responsibilities: Developing and maintaining technical expertise in Salesforce Data 360 and Agentforce. Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise. Providing feature explanation and best practices. Managing customer expectations and the customer experience to maximize customer satisfaction. Actively maintaining and participating in job-related training activities. Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment. Multitasking and performing effectively under pressure. Creating and curating knowledge content. Required Experience/Skills: Demonstrated skill in software customer support or software customer service in a customer-fac #J-18808-Ljbffr

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