Under general oversight, provides after hours and weekend support as needed. * The position ... online chat and/or in person * Create a positive customer support experience, build rapport and ...
Quick apply
Under general oversight, provides after hours and weekend support as needed. * The position ... online chat and/or in person * Create a positive customer support experience, build rapport and ...
Store Support Center Agent
Lawrenceville, GA · On-site
$20 - $22/hr
Shift-based coverage; may include evenings, weekends, and holidays to support 24/7 store operations ... Answer inbound contacts (phone and eventually chat/email via Zendesk/NiCE) as the single point of ...
Store Support Center Agent
Lawrenceville, GA · On-site
$20 - $22/hr
Shift-based coverage; may include evenings, weekends, and holidays to support 24/7 store operations ... Answer inbound contacts (phone and eventually chat/email via Zendesk/NiCE) as the single point of ...
Associate Support Analyst
Atlanta, GA · Hybrid
Experience working in Zendesk specifically. * Prior exposure to SaaS products or software ... Eunafier Days Twice a year, you get an extra day tacked onto a long weekend. We think recharging is ...
New
Associate Support Analyst
Atlanta, GA · Hybrid
Experience working in Zendesk specifically. * Prior exposure to SaaS products or software ... Eunafier Days Twice a year, you get an extra day tacked onto a long weekend. We think recharging is ...
New
Associate Support Analyst
Atlanta, GA · On-site
Experience working in Zendesk specifically. * Prior exposure to SaaS products or software ... Eunafier Days Twice a year, you get an extra day tacked onto a long weekend. We think recharging is ...
New
Associate Support Analyst
Atlanta, GA · On-site
Experience working in Zendesk specifically. * Prior exposure to SaaS products or software ... Eunafier Days Twice a year, you get an extra day tacked onto a long weekend. We think recharging is ...
New
Customer Experience Coordinator
Dunwoody, GA · On-site
$17.75 - $23.25/hr
Key Responsibilities Live Technical Support * Deliver real time technical assistance via chat ... Support occasional early morning, evening, or weekend events when required. Customer Education
Customer Experience Coordinator
Dunwoody, GA · On-site
$17.75 - $23.25/hr
Key Responsibilities Live Technical Support * Deliver real time technical assistance via chat ... Support occasional early morning, evening, or weekend events when required. Customer Education
Customer Experience Coordinator
Dunwoody, GA · On-site
$17.75 - $23.25/hr
Key Responsibilities Live Technical Support * Deliver real time technical assistance via chat ... Support occasional early morning, evening, or weekend events when required. Customer Education
Quick apply
Customer Experience Coordinator
Dunwoody, GA · On-site
$17.75 - $23.25/hr
Key Responsibilities Live Technical Support * Deliver real time technical assistance via chat ... Support occasional early morning, evening, or weekend events when required. Customer Education
Answer incoming technical support calls, chat, and email inquiries, with a goal of first contact ... Salesforce, Jira, Zendesk, PDK.io Benefits * PTO, holiday and sick leave * 401(k) with match
New
Answer incoming technical support calls, chat, and email inquiries, with a goal of first contact ... Salesforce, Jira, Zendesk, PDK.io Benefits * PTO, holiday and sick leave * 401(k) with match
New
IT Support Specialist
White, GA · On-site
... and chat * Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365 ... Experience with common ticketing platforms (e.g., ServiceNow, Jira Service Management, Zendesk) and ...
IT Support Specialist
White, GA · On-site
... and chat * Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365 ... Experience with common ticketing platforms (e.g., ServiceNow, Jira Service Management, Zendesk) and ...
Technical Support/ IT Support
Alpharetta, GA · On-site
$24 - $25/hr
Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Holidays, Overtime, Shift change, and weekends. * Continuously seek opportunities for self ...
Quick apply
Technical Support/ IT Support
Alpharetta, GA · On-site
$24 - $25/hr
Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Holidays, Overtime, Shift change, and weekends. * Continuously seek opportunities for self ...
Customer Support Analyst
Atlanta, GA · On-site
Provide advanced front-line support to Waystar clients via phone, email, and chat, addressing ... Proficiency with CRM software (e.g., Salesforce, Zendesk) and other customer support tools.
Customer Support Analyst
Atlanta, GA · On-site
Provide advanced front-line support to Waystar clients via phone, email, and chat, addressing ... Proficiency with CRM software (e.g., Salesforce, Zendesk) and other customer support tools.
Corporate Events Planner
Dunwoody, GA · On-site
$50 - $70/hr
... stop, troubleshooting, support chat, and ticket resolution. Provide on-site assistance with ... weekend availability 3+ years of experience in event planning or a related field Experience in ...
New
Corporate Events Planner
Dunwoody, GA · On-site
$50 - $70/hr
... stop, troubleshooting, support chat, and ticket resolution. Provide on-site assistance with ... weekend availability 3+ years of experience in event planning or a related field Experience in ...
New
Tech Support Analyst - $25/hr
Alpharetta, GA · On-site
$25/hr
Responsibilities : • Provide front-line support via phone or live chat with professionalism ... Holidays, Overtime, Shift change, and weekends. • Continuously seek opportunities for self ...
Tech Support Analyst - $25/hr
Alpharetta, GA · On-site
$25/hr
Responsibilities : • Provide front-line support via phone or live chat with professionalism ... Holidays, Overtime, Shift change, and weekends. • Continuously seek opportunities for self ...
IT Support in Alpharetta, GA 30005
Alpharetta, GA · On-site
$25/hr
Weekend coverage every Sunday as a permanent shift. This includes a 10% base pay increase. Key Responsibilities: Customer Support: Provide front-line support via phone or live chat with ...
Quick apply
IT Support in Alpharetta, GA 30005
Alpharetta, GA · On-site
$25/hr
Weekend coverage every Sunday as a permanent shift. This includes a 10% base pay increase. Key Responsibilities: Customer Support: Provide front-line support via phone or live chat with ...
IT Support in Alpharetta, GA 30009
Alpharetta, GA · On-site
$24/hr
Weekend coverage every Sunday as a permanent shift. This includes a 10% base pay increase. Key Responsibilities: Customer Support: Provide front-line support via phone or live chat with ...
Quick apply
IT Support in Alpharetta, GA 30009
Alpharetta, GA · On-site
$24/hr
Weekend coverage every Sunday as a permanent shift. This includes a 10% base pay increase. Key Responsibilities: Customer Support: Provide front-line support via phone or live chat with ...
IT Support in Alpharetta, GA 30005
Alpharetta, GA · On-site
$25/hr
Weekend coverage every Sunday as a permanent shift. This includes a 10% base pay increase. Key Responsibilities: Customer Support: Provide front-line support via phone or live chat with ...
Quick apply
IT Support in Alpharetta, GA 30005
Alpharetta, GA · On-site
$25/hr
Weekend coverage every Sunday as a permanent shift. This includes a 10% base pay increase. Key Responsibilities: Customer Support: Provide front-line support via phone or live chat with ...
Technology Success Specialist
Atlanta, GA · On-site
Salesforce, Zendesk, franchise, automation, or AI tool experience is a plus This is an excellent ... technology support is delivered across a growing organization. Occasional evening or weekend ...
Quick apply
Technology Success Specialist
Atlanta, GA · On-site
Salesforce, Zendesk, franchise, automation, or AI tool experience is a plus This is an excellent ... technology support is delivered across a growing organization. Occasional evening or weekend ...
Technology Success Specialist
Atlanta, GA · On-site
Salesforce, Zendesk, franchise, automation, or AI tool experience is a plus This is an excellent ... technology support is delivered across a growing organization. Occasional evening or weekend ...
Quick apply
Technology Success Specialist
Atlanta, GA · On-site
Salesforce, Zendesk, franchise, automation, or AI tool experience is a plus This is an excellent ... technology support is delivered across a growing organization. Occasional evening or weekend ...
Technology Success Specialist
Atlanta, GA · On-site
Salesforce, Zendesk, franchise, automation, or AI tool experience is a plus This is an excellent ... technology support is delivered across a growing organization. Occasional evening or weekend ...
Quick apply
Technology Success Specialist
Atlanta, GA · On-site
Salesforce, Zendesk, franchise, automation, or AI tool experience is a plus This is an excellent ... technology support is delivered across a growing organization. Occasional evening or weekend ...
Provide advanced front-line support to Waystar clients via phone, email, and chat, addressing ... Proficiency with CRM software (e.g., Salesforce, Zendesk) and other customer support tools.
Provide advanced front-line support to Waystar clients via phone, email, and chat, addressing ... Proficiency with CRM software (e.g., Salesforce, Zendesk) and other customer support tools.
Provide advanced front-line support to Waystar clients via phone, email, and chat, addressing ... Proficiency with CRM software (e.g., Salesforce, Zendesk) and other customer support tools.
Provide advanced front-line support to Waystar clients via phone, email, and chat, addressing ... Proficiency with CRM software (e.g., Salesforce, Zendesk) and other customer support tools.
Weekend Zendesk Chat Support information
What is a Weekend Zendesk Chat Support?
Weekend Zendesk Chat Support roles involve providing customer assistance through live chat on the Zendesk platform during weekends. These professionals help customers resolve issues, answer questions, and offer guidance about products or services in real time. The role typically requires strong communication skills, familiarity with customer service practices, and the ability to work independently during weekend hours. Responsibilities may also include documenting interactions, escalating complex issues, and ensuring customer satisfaction.
What skills and qualifications are needed to thrive as a Weekend Zendesk Chat Support?
To excel as a Weekend Zendesk Chat Support agent, you need strong written communication, customer service experience, and familiarity with troubleshooting processes, often supported by a high school diploma or equivalent. Proficiency with Zendesk's chat platform, ticketing systems, and basic CRM tools is typically expected. Exceptional problem-solving abilities, patience, and the ability to multitask effectively are standout soft skills in this role. These skills ensure efficient resolution of customer issues, high satisfaction, and smooth operation during weekend shifts when direct supervision may be limited.
What are common challenges faced by Weekend Zendesk Chat Support and how can they be managed?
Weekend Zendesk Chat Support agents often encounter higher chat volumes and more urgent customer issues, as weekend shifts typically have reduced staffing and limited access to escalation teams. Managing time efficiently, staying organized, and quickly identifying problems are key to maintaining service quality. Proactively using Zendesk’s automation and macros can help streamline responses, while maintaining clear communication with both customers and teammates through internal notes ensures continuity. Building strong knowledge of common issues and self-service resources also helps agents resolve queries independently and efficiently.
What is the difference between Weekend Zendesk Chat Support vs Customer Service Representative?
| Aspect | Weekend Zendesk Chat Support | Customer Service Representative |
|---|---|---|
| Credentials | Basic customer service skills, sometimes Zendesk certification | High school diploma or equivalent, customer service experience |
| Work Environment | Online, remote chat support during weekends | In-office or remote, handling calls and emails |
| Industry Usage | Common in tech, e-commerce, and service sectors | Widespread across various industries including retail, telecom, and hospitality |
Weekend Zendesk Chat Support focuses on online chat assistance during weekends, requiring specific platform knowledge. Customer Service Representatives handle a broader range of communication channels and may work weekdays or weekends. Both roles involve customer interaction but differ in scope, tools, and scheduling.
What are the most commonly searched types of Zendesk Chat Support jobs in Georgia?
The most popular types of Zendesk Chat Support jobs in Georgia are:
What are popular job titles related to Weekend Zendesk Chat Support jobs in Georgia?
For Weekend Zendesk Chat Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Weekend Zendesk Chat Support jobs in Georgia look for?
The top searched job categories for Weekend Zendesk Chat Support jobs in Georgia are:
What cities in Georgia are hiring for Weekend Zendesk Chat Support jobs?
Cities in Georgia with the most Weekend Zendesk Chat Support job openings:
$21/hr
Contractor
Re-posted 4 days ago
Job description
Title: IT Technical Support
Location: Alpharetta, GA 30005
Duration: 06 Months
Pay Rate: $21.00/- on W2
About Job:
Roles and Responsibilities:
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
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About Amicis Global Technologies
Sourced by ZipRecruiter
Headquarters location
Brampton, ON, CA