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Tier 3 Support Jobs in Georgia (NOW HIRING)

Evolutyz Corp

End User Support Engineer

Atlanta, GA · On-site

This role serves as a Tier 2/Tier 3 escalation resource, manages endpoint technologies, supports Microsoft 365 services, and helps ensure a secure and reliable end-user experience. Responsibilities:

Iron Grid Networks

Be Seen First

Service Desk Tier 1

Jefferson, GA · On-site

$35K - $45K/yr

Provide first-level support for hardware and software problems, escalating more complex issues to Tier 2 or Tier 3 support teams as necessary. * Maintain accurate records of all service requests and ...

New

Iron Grid Networks

Be Seen First

Service Desk Tier 1

Jefferson, GA · On-site

$35K - $45K/yr

Provide first-level support for hardware and software problems, escalating more complex issues to Tier 2 or Tier 3 support teams as necessary. * Maintain accurate records of all service requests and ...

New

Charter Global

Sr. Sys Admin

Atlanta, GA · On-site

$82K - $112K/yr

Office 365 Technologies • Troubleshoot IP based faxing systems • Tier III support for client systems Qualifications • Generally 5-8 years of experience in related field (i.e. Microsoft Platform ...

Charter Global

Sr. Sys Admin

Atlanta, GA

$82K - $112K/yr

Office 365 Technologies Troubleshoot IP based faxing systems Tier III support for client systems Qualifications Generally 5-8 years of experience in related field (i.e. Microsoft Platform ...

IQVIA

Product Support Technical Advisor II

Marietta, GA · Hybrid

$57K - $142K/yr

Provide senior Tier-3 product support for enterprise laboratory applications and integrated systems supporting U.S.-based lab operations. This role drives rapid resolution of high-impact production ...

IQVIA

Product Support Technical Advisor II

Marietta, GA · Hybrid

$57K - $142K/yr

Provide senior Tier-3 product support for enterprise laboratory applications and integrated systems supporting U.S.-based lab operations. This role drives rapid resolution of high-impact production ...

Trimble

Technical Customer Support Professional

Atlanta, GA · On-site +1

$78K - $107K/yr

Tier III Technical Support Professional - PowerFab Expert Are you a technical expert ready to drive customer success in the structural steel industry? Join Trimble to leverage your deep technical ...

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

As part of a growing help desk organization, you'll provide elevated technical support, support identity and access management, and help build a mature Tier 1, Tier 2, and Tier 3 support model. This ...

4pconsultinginc

IT Business Analyst 3

Atlanta, GA · On-site

User Support & Enablement: Serve as a subject matter expert (SME) for core functional business tools. Develop training materials, conduct user training sessions, and provide advanced Tier-2/Tier-3 ...

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Tier 3 Support information

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$12

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How much do tier 3 support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for tier 3 support in Georgia is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $23.94 per hour, depending on experience, location, and employer.

What is a Tier 3 Support?

A Tier 3 Support job involves providing advanced technical support for complex issues that cannot be resolved by Tier 1 or Tier 2 teams. Tier 3 specialists diagnose deep-rooted software, hardware, or network problems, often working closely with developers or engineers to identify and implement solutions. They may also assist with bug fixes, system optimizations, and documentation for recurring issues. Their role requires extensive technical expertise, troubleshooting skills, and a deep understanding of the product or system.

What types of issues does a Tier 3 Support specialist typically handle compared to Tier 1 or Tier 2 support roles?

Tier 3 Support specialists are responsible for addressing the most complex and challenging technical problems that cannot be resolved by Tier 1 or Tier 2 teams. These issues often involve in-depth troubleshooting, root cause analysis, and collaboration with developers or product engineers to resolve systemic or advanced hardware/software problems. Unlike earlier tiers that handle basic troubleshooting or account support, Tier 3 handles escalations that may require specialized knowledge or the creation of permanent solutions. This role is highly collaborative, often involving cross-team communication and direct involvement in critical incident management. As a result, professionals in Tier 3 Support gain valuable expertise and exposure that can lead to specialized engineering or leadership career paths.

What are the key skills and qualifications needed to thrive in the Tier 3 Support position, and why are they important?

To thrive as a Tier 3 Support professional, you need deep technical expertise in troubleshooting complex systems, advanced problem-solving abilities, and experience with relevant industry technologies. Familiarity with ticketing systems, network and server diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often expected. Strong analytical thinking, effective communication skills, and the ability to mentor others help distinguish top performers. These skills are crucial for efficiently resolving escalated issues, supporting internal teams, and maintaining high service standards for customers.

What are popular job titles related to Tier 3 Support jobs in Georgia?

For Tier 3 Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Tier 3 Support jobs in Georgia look for?

The top searched job categories for Tier 3 Support jobs in Georgia are:

Tier 3 Support jobs near you
Infographic showing various Tier 3 Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $45,748 per year, or $22 per hour.

End User Support Engineer

Evolutyz Corp

Atlanta, GA • On-site

Other

Posted 12 days ago

Job description

Summary:

The End User Services (EUS) Engineer provides advanced desktop support, endpoint management, and global operational support for corporate team members. This role serves as a Tier 2/Tier 3 escalation resource, manages endpoint technologies, supports Microsoft 365 services, and helps ensure a secure and reliable end-user experience.

Responsibilities:
  • Provide Tier 2/Tier 3 support for hardware, software, and end-user technology issues.
  • Deploy and manage large-scale software rollouts and enterprise hardware solutions using configuration management tools (e.g., SCCM, Intune, AutoPilot, JamF, ABM).
  • Support Microsoft technologies such as Windows OS, Active Directory, Exchange, Office 365, and Intune, as well as exposure to cloud platforms like Azure and AWS.
  • Deploy system upgrades, patch management, configuration changes, and maintain standard device image policies.
  • Document solutions, processes, and best practices for knowledge sharing and compliance.
  • Collaborate with peers to ensure seamless escalation, alignment, and integration of desktop support services.
  • Maintain relationships with technology vendors and suppliers.
  • Anticipate inventory needs through forecasting and leading desktop support initiatives and projects.
  • Ensure information security by understanding risks and implementing preventative measures.
  • Maintain extensive knowledge of hardware (Dell, Lenovo, HP, Apple, etc.), operating systems (Windows 10, Apple OS, Android), virtualization platforms (VMWare, Hyper-V, Citrix), and enterprise software (Outlook, Teams, SharePoint, OneDrive, ServiceNow, etc.).
  • Participate in endpoint management projects and continuous improvement initiatives.
  • Follow company security standards and support compliance requirements.
Requirements:
  • 3 years’ experience
  • Proven experience supporting user populations in enterprise environments.
  • Endpoint management experience
  • Enterprise support experience
Required Skills:
  • 3 years’ experience in supporting user populations in enterprise environments.
  • Experience in endpoint management and enterprise support.
Preferred Skills:
  • Associate’s degree in computer science or related fields.
  • MS Administrator experience and certifications.
  • Network experience or exposure.
  • 5 or more years of industry experience.

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