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Tier 3 Support Jobs in Georgia (NOW HIRING)

ITA Group Inc

Service Desk Analyst - Tier I

Atlanta, GA · On-site

$20 - $27.50/hr

Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary. * Maintain accurate and detailed documentation of all service desk interactions and resolutions. * Assist users ...

Charter Global

Sr. Sys Admin

Atlanta, GA · On-site

$82K - $112K/yr

Office 365 Technologies • Troubleshoot IP based faxing systems • Tier III support for client systems Qualifications • Generally 5-8 years of experience in related field (i.e. Microsoft Platform ...

Charter Global

Sr. Sys Admin

Atlanta, GA · On-site

$82K - $112K/yr

Office 365 Technologies Troubleshoot IP based faxing systems Tier III support for client systems Qualifications Generally 5-8 years of experience in related field (i.e. Microsoft Platform ...

IQVIA

Product Support Technical Advisor II

Marietta, GA · Hybrid

$57K - $142K/yr

Provide senior Tier-3 product support for enterprise laboratory applications and integrated systems supporting U.S.-based lab operations. This role drives rapid resolution of high-impact production ...

IQVIA

Product Support Technical Advisor II

Marietta, GA · Hybrid

$57K - $142K/yr

Provide senior Tier-3 product support for enterprise laboratory applications and integrated systems supporting U.S.-based lab operations. This role drives rapid resolution of high-impact production ...

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

As part of a growing help desk organization, you'll provide elevated technical support, support identity and access management, and help build a mature Tier 1, Tier 2, and Tier 3 support model. This ...

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site

$20.75 - $28.25/hr

As part of a growing help desk organization, you'll provide elevated technical support, support identity and access management, and help build a mature Tier 1, Tier 2, and Tier 3 support model. This ...

4pconsultinginc

IT Business Analyst 3

Atlanta, GA · On-site

User Support & Enablement: Serve as a subject matter expert (SME) for core functional business tools. Develop training materials, conduct user training sessions, and provide advanced Tier-2/Tier-3 ...

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All JobsTier 3 Support JobsTier 3 Support Jobs in Georgia

Tier 3 Support information

See Georgia salary details

$12

$21

$37

How much do tier 3 support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for tier 3 support in Georgia is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $23.94 per hour, depending on experience, location, and employer.

What is a Tier 3 Support?

A Tier 3 Support job involves providing advanced technical support for complex issues that cannot be resolved by Tier 1 or Tier 2 teams. Tier 3 specialists diagnose deep-rooted software, hardware, or network problems, often working closely with developers or engineers to identify and implement solutions. They may also assist with bug fixes, system optimizations, and documentation for recurring issues. Their role requires extensive technical expertise, troubleshooting skills, and a deep understanding of the product or system.

What types of issues does a Tier 3 Support specialist typically handle compared to Tier 1 or Tier 2 support roles?

Tier 3 Support specialists are responsible for addressing the most complex and challenging technical problems that cannot be resolved by Tier 1 or Tier 2 teams. These issues often involve in-depth troubleshooting, root cause analysis, and collaboration with developers or product engineers to resolve systemic or advanced hardware/software problems. Unlike earlier tiers that handle basic troubleshooting or account support, Tier 3 handles escalations that may require specialized knowledge or the creation of permanent solutions. This role is highly collaborative, often involving cross-team communication and direct involvement in critical incident management. As a result, professionals in Tier 3 Support gain valuable expertise and exposure that can lead to specialized engineering or leadership career paths.

What are the key skills and qualifications needed to thrive in the Tier 3 Support position, and why are they important?

To thrive as a Tier 3 Support professional, you need deep technical expertise in troubleshooting complex systems, advanced problem-solving abilities, and experience with relevant industry technologies. Familiarity with ticketing systems, network and server diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often expected. Strong analytical thinking, effective communication skills, and the ability to mentor others help distinguish top performers. These skills are crucial for efficiently resolving escalated issues, supporting internal teams, and maintaining high service standards for customers.

What are popular job titles related to Tier 3 Support jobs in Georgia?

For Tier 3 Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Tier 3 Support jobs in Georgia look for?

The top searched job categories for Tier 3 Support jobs in Georgia are:

Tier 3 Support jobs near you
Infographic showing various Tier 3 Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $45,748 per year, or $22 per hour.

IT Systems Engineer - Tier 3 Support

Tier4 Group

Atlanta, GA • Hybrid

Full-time

Posted 4 days ago

Job description

IT Systems Engineer - Level 3

Location: Marietta, GA (near the Battery / Truist Park)

Full Time Opportunity

Onsite

We're partnering with a growing organization to identify a Systems Engineer who enjoys solving complex technical challenges, mentoring others, and improving the overall technology experience across the business.

This role serves as a senior technical resource supporting core enterprise technologies, including Microsoft 365, identity and access management, endpoint management, networking, and infrastructure platforms. You'll partner closely with IT, Security, and Infrastructure teams to resolve complex issues, drive operational improvements, and contribute to a stable, secure, and scalable technology environment.

This position is based in the Atlanta area and follows a hybrid schedule, with approximately 3-4 days per week in the office.

What You'll DoAdvanced Technical Support & Engineering
  • Serve as the senior escalation point for complex technical issues spanning endpoints, identity, infrastructure, networking, and enterprise applications.
  • Perform root cause analysis and resolve issues that require advanced troubleshooting across Microsoft and enterprise technology platforms.
  • Manage high-priority incidents and escalations while ensuring clear communication with stakeholders and end users.
  • Administer and support Microsoft 365, Active Directory, and Entra ID environments, including identity, access, and authentication services.
  • Support endpoint management platforms, including device provisioning, patch management, compliance enforcement, and configuration management.
  • Troubleshoot connectivity issues involving LAN/WAN environments, VPNs, wireless networks, and remote users.
  • Create and maintain technical documentation, knowledge articles, and operational runbooks to improve support effectiveness and reduce recurring issues.
  • Participate in on-call support rotations for critical business-impacting incidents.
Infrastructure & Systems Administration
  • Administer and maintain enterprise systems, servers, virtual environments, and supporting infrastructure.
  • Support backup, recovery, business continuity, and disaster recovery processes.
  • Assist with infrastructure upgrades, patching initiatives, technology refreshes, and system implementations.
  • Monitor system performance and proactively identify opportunities to improve reliability, security, and operational efficiency.
  • Develop automation solutions using PowerShell and other tools to streamline routine administrative tasks and reduce manual effort.
Collaboration, Leadership & Continuous Improvement
  • Provide mentorship and technical guidance to Service Desk and Systems Administration team members.
  • Partner with Security, Infrastructure, and Application teams on project delivery and issue resolution.
  • Identify opportunities for automation, standardization, and process improvement that enhance the end-user experience.
  • Contribute to evaluating and implementing new technologies, tools, and best practices.
  • Help elevate overall support maturity by improving documentation, knowledge sharing, and operational processes.
What You BringRequired Qualifications
  • 5+ years of progressive experience in IT engineering, systems administration, infrastructure support, or a related technical role.
  • Strong experience supporting Microsoft-based enterprise environments.
  • Hands-on experience with:
    • Microsoft 365 Administration
    • Active Directory and Entra ID
    • Microsoft Intune and/or SCCM
    • Windows desktop and server administration
    • Enterprise networking fundamentals (TCP/IP, DNS, DHCP, VPN)
    • PowerShell scripting and automation
  • Strong analytical and troubleshooting skills with the ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication skills and the ability to translate technical concepts for non-technical audiences.
  • Experience documenting systems, processes, and technical standards.
  • Passion for mentoring others and sharing technical knowledge.
  • Willingness and enthusiasm for phone support as needed.
Preferred Qualifications
  • Experience working within ITIL-based support