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Information Technology Desktop Support Jobs in Georgia

MCI RPOaas

Desktop Support Technician III

Savannah, GA · On-site

$50K - $55K/yr

Overview IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial ...

MCI RPOaas

Desktop Support Technician II

Savannah, GA · On-site

$40K - $55K/yr

Overview IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial ...

MCI RPOaas

Desktop Support Technician I

Savannah, GA · On-site

$36K - $40K/yr

Overview IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial ...

Radancy

IT Support Technician

Atlanta, GA · On-site

$50K - $57K/yr

About the Role As an IT Desktop Support Technician, you will provide technical support services, including support for desktops, laptops, file/print servers, and data/telecommunications networks. You ...

MCI RPOaas

Desktop Support Technician III

Savannah, GA · On-site

$15.50 - $19.75/hr

POSITION OVERVIEW IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an ...

MCI RPOaas

Desktop Support Technician I

Savannah, GA

$15.50 - $19.75/hr

POSITION OVERVIEW IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an ...

MCI RPOaas

Desktop Support Technician III

Savannah, GA · On-site

$15.50 - $19.75/hr

IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial culture ...

MCI RPOaas

Desktop Support Technician II

Savannah, GA · On-site

$15.50 - $19.75/hr

POSITION OVERVIEW IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an ...

MCI RPOaas

Desktop Support Technician III

Savannah, GA · On-site

$15.50 - $19.75/hr

POSITION OVERVIEW IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an ...

MCI RPOaas

Desktop Support Technician II

Savannah, GA · On-site

$15.50 - $19.75/hr

IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial culture ...

MCI RPOaas

Desktop Support Technician I

Savannah, GA · On-site

$15.50 - $19.75/hr

POSITION OVERVIEW IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an ...

MCI RPOaas

Desktop Support Technician I

Savannah, GA · On-site

$15.50 - $19.75/hr

IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial culture ...

MCI RPOaas

Desktop Support Technician II

Savannah, GA · On-site

$15.50 - $19.75/hr

POSITION OVERVIEW IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an ...

The EDH, LLC

$19.50 - $24.75/hr

The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Desktop Support Technician is to provide first and second line support for all ...

Athens Micro

IT Desktop Engineer

Athens, GA · On-site

This new team member will be responsible for supporting, and troubleshooting desktop and notebook ... Love to Learn means that we enjoy learning about technology and embrace the challenge of learning ...

Athens Micro

IT Desktop Engineer

Athens, GA · On-site +1

This new team member will be responsible for supporting, and troubleshooting desktop and notebook ... Love to Learn means that we enjoy learning about technology and embrace the challenge of learning ...

TTEC

$19.50 - $24.75/hr

As a Desktop Support Lead Technician you will be responsible for maintaining the desktop ... Ensure Site IT compliance in terms of vulnerability management, Monitor and Maintain Sites DHCP IPs ...

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Information Technology Desktop Support information

What are the key skills and qualifications needed to thrive as an information technology desktop support specialist?

To thrive as an Information Technology Desktop Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows, macOS, Linux), and typically a relevant certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and common productivity software is essential. Excellent communication, patience, and customer service skills enable effective support and problem resolution. These abilities are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience.

What are some common challenges faced in an information technology desktop support role, and how can they be effectively managed?

Information Technology Desktop Support professionals often encounter challenges such as managing high volumes of support tickets, handling urgent technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, strong organizational and time-management skills are essential, as well as the ability to explain technical concepts in simple terms. Building rapport with users and collaborating closely with other IT team members can also help resolve issues efficiently and enhance the overall support experience.

What is the difference between Information Technology Desktop Support vs Network Support Specialist?

AspectInformation Technology Desktop SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desks, remote supportData centers, network operations centers, on-site
Job FocusEnd-user device troubleshooting, OS issuesNetwork infrastructure, connectivity issues
Industry UsageIT support teams across various industriesNetwork administration teams in organizations

While both roles support IT functions, Desktop Support primarily assists end-users with hardware and software issues, whereas Network Support Specialists focus on maintaining and troubleshooting network infrastructure. Understanding these differences helps in choosing the right career path or job search focus.

What is information technology desktop support?

Information Technology Desktop Support involves providing technical assistance to computer users within an organization. Desktop support professionals help resolve hardware and software issues, install and configure new systems, and ensure that workstations are running smoothly. They may also assist with troubleshooting network problems, setting up peripherals like printers, and providing guidance on cybersecurity best practices. Their goal is to minimize downtime and keep employees productive by quickly addressing technology-related problems.

What are popular job titles related to Information Technology Desktop Support jobs in Georgia?

For Information Technology Desktop Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Information Technology Desktop Support jobs in Georgia look for?

The top searched job categories for Information Technology Desktop Support jobs in Georgia are:

What cities in Georgia are hiring for Information Technology Desktop Support jobs?

Cities in Georgia with the most Information Technology Desktop Support job openings:

Information Technology Desktop Support jobs near you
Infographic showing various Information Technology Desktop Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Desktop Support Technician III

MCI RPOaas

Savannah, GA • On-site

$50K - $55K/yr

Full-time

Re-posted 20 days ago

Job description

Overview

IT DESKTOP SUPPORT

OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial culture we are committed to a high octane, fun and collaborative work environment. As a member of the OnBrand24 team you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth.


Responsibilities

WHAT DOES AN IT DESKTOP SUPPORT DO?

This position provides basic technical onsite and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the director of network engineering, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.

  • Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization.
  • Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time.
  • Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time.
  • Asset management - responsible for tracking desktop hardware and software inventory in real-time.
  • On-site support - participate in end-user support and problem management for all areas of the IT infrastructure.
  • Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades.
  • Other duties as assigned.

Qualifications

WONDER IF YOU ARE A GOOD FIT?

Qualified candidates will be willing to learn new programs, processes and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. Experience in customer care, sales or contact center role is a plus. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The primary requirements of this position include but are not limited to the following:

  • Desktop Support or IT Help Desk experience
  • Proficiency researching and troubleshooting complex problems and errors
  • Demonstrated ability with basic networking, and telephony
  • Demonstrated ability to research, plan, document, and execute complex tasks/projects
  • Excellent written and oral communication skills
  • Excellent interpersonal and customer service skills
  • Excellent work ethic and dedication
  • Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience
  • CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified IT Professional (MCITP) are a plus but not required