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It Helpdesk Trainee Jobs in Georgia (NOW HIRING)

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Constellation West

IT HELPDESK SPECIALIST

Ashburn, GA · On-site

$65 - $95/hr

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT HELPDESK SPECIALIST Full Time ...

Verida Inc

IT Helpdesk Specialist- DC

Villa Rica, GA · On-site

Provides support to end users on a variety of technology issues. Identifies, researches, and ... help desk type items. · 24x7 support, flexibility for night and weekend work as well as travel to ...

Ubertal Inc

IT Help Desk Analyst

Conyers, GA · On-site

Position Title: IT Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite Duration: Approximately 10 Months (August 31, 2026 - June 30, 2027) Interview Type: In-Person ...

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...

Vision Square Inc

IT Help Desk Analyst

Conyers, GA

IT Help Desk Analyst Location: Conyers, Georgia Work Arrangement: Onsite Employment Type: Contract Candidate Requirement: Local candidates only Position Summary We are seeking an experienced IT Help ...

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How much do it helpdesk trainee jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for it helpdesk trainee in Georgia is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.92 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

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IT Helpdesk Analyst

Conflux Systems

Conyers, GA • On-site

$20/hr

Full-time

Re-posted 22 days ago

Job description

#Hiring
Title: IT Helpdesk Analyst
Location: 2206 East View Parkway,Conyers, GA 30013
Duration: 1 Year
In Person interview
Rate: $20/hr on W2 without benefits
Required Skills
  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
  • Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Bilingual - Spanish
  • IT Help Desk Call Center exp- 2 years

Description
LOCAL CANDIDATES
*This position is located at DDS Headquarters in Conyers, Georgia*
*Bilingual, Spanish required*
*MUST have IT Help Desk Call Center exp*
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
• 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
This position is located at DDS Headquarters in Conyers, Georgia.
Thanks
Archana@confluxsystems.com

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