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It Helpdesk Trainee Jobs in Georgia (NOW HIRING)

Surya Carpet

IT Support Specialist

White, GA · On-site

Join a growing IT team that keeps employees productive through reliable, friendly, and timely ... In this helpdesk-focused role, youll be the first point of contact for IT requeststroubleshooting ...

Surya Carpet

IT Support Specialist

White, GA · On-site

Join a growing IT team that keeps employees productive through reliable, friendly, and timely ... In this helpdesk-focused role, you'll be the first point of contact for IT requests ...

Surya Carpet

IT Support Specialist

White, GA · On-site

Join a growing IT team that keeps employees productive through reliable, friendly, and timely ... In this helpdesk-focused role, you'll be the first point of contact for IT requests ...

Surya Carpet

IT Support Specialist

White, GA · On-site

Join a growing IT team that keeps employees productive through reliable, friendly, and timely ... In this helpdesk-focused role, you'll be the first point of contact for IT requests ...

Southern Tier IT Solutions

Be Seen First

IT Director

Athens, GA · On-site

$65K - $70K/yr

We help our clients get more out of their technology so they can focus on running their business. We're looking for an experienced IT Director to lead our technical team and serve as the operational ...

Flight Centre Travel Group (usa) Inc

$18.25 - $25.25/hr

Proven experience in an IT Helpdesk, Service Desk, Desktop Support, or similar technical support environment. * Demonstrated experience supporting users, ICT systems, and multi-site technology ...

HireITPeople

IT Help Desk Analyst,

Conyers, GA · On-site

The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent receives and ...

CYNET SYSTEMS

IT Help Desk Analyst

Conyers, GA · On-site

$20/hr

We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and ... to helping organizations build high-performing teams while empowering professionals to grow ...

Worky

IT Software Engineer

Atlanta, GA · On-site

$120 - $160/hr

Build agent harnesses for specific NICE use cases: IT helpdesk automation, procurement workflows, HR self-service, developer productivity agents * Integrate with Azure AI Foundry and Anthropic Claude ...

NICE

IT Software Engineer

Atlanta, GA · On-site

ReAct loops, tool-augmented reasoning, multi-agent orchestration, memory and state management • Build agent harnesses for specific NICE use cases: IT helpdesk automation, procurement workflows, HR ...

LaGrange College

Helpdesk Technician

Lagrange, GA · On-site

$18.25 - $24.75/hr

This role manages the IT helpdesk ticketing system, which provides tracking for support requests involving the installation, diagnosis, repair, maintenance, and upgrading of end-user equipment. The ...

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How much do it helpdesk trainee jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for it helpdesk trainee in Georgia is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.92 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

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It Helpdesk Trainee jobs near you

IT Support Specialist

Surya Carpet

White, GA • On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

About Surya Inc.

Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times.

Overview:

Join a growing IT team that keeps employees productive through reliable, friendly, and timely technical support. In this helpdesk-focused role, youll be the first point of contact for IT requeststroubleshooting issues, guiding users, and coordinating resolutions to keep day-to-day work running smoothly.

Youll resolve requests through a ticketing workflow, communicate clearly on status and next steps, and know when to escalatewhile building trust through a great customer experience.

Were looking for someone who is hands-on, curious, and comfortable in a fast-moving environment. You have strong Windows and Microsoft 365 fundamentals, enjoy solving problems, and can manage multiple tickets while keeping users informed. This role reports to the IT Manager.

What Youll Do:

  • Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat
  • Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers, and common business applications
  • Provide remote and on-site support; escalate incidents appropriately and coordinate with vendors/other IT resources as needed
  • Onboard and offboard employees (accounts, devices, access, and equipment) in partnership with HR and Security
  • Set up, image, and maintain laptops/desktops and peripherals using standard builds and documentation
  • Support collaboration and meeting-room readiness (Teams/Zoom rooms, AV basics, connectivity, and printing)
  • Maintain accurate ticket notes,
    • time entries, and resolution documentation; identify trends and propose improvements
    • Create and maintain knowledge articles, quick-reference guides, and repeatable processes to improve first-contact resolution

Basic Qualifications:

    • Bachelors degree in a related field or 13 years of equivalent hands-on IT/helpdesk support experience
    • Experience troubleshooting Windows endpoints and Microsoft 365 (Outlook, Teams, OneDrive/SharePoint) with a strong customer-service mindset
    • Familiarity working in a ticketing system (prioritization, documentation, SLAs/response expectations)
    • Foundational networking knowledge (WiFi, DNS/DHCP, VPN concepts) to diagnose connectivity issues
    • Strong communication skillsable to explain steps clearly and set expectations with non-technical users
    • Ability to prioritize and manage multiple tickets in a fast-paced environment while maintaining high-quality servic

Preferred Qualifications:

      • Experience with common ticketing platforms (e.g., ServiceNow, Jira Service Management, Zendesk) and basic reporting/metrics
      • Exposure to endpoint management/MDM (e.g., Intune or similar) and device security best practices
      • Knowledge of identity/access basics (Active Directory/Entra ID, group membership, role-based access)
      • Scripting/automation experience (PowerShell preferred) to streamline repeatable support tasks

Core Competencies:

      • Service mindset: responsive, respectful, and focused on resolving issues end-to-end
      • Prioritization: triage requests, manage time effectively, and communicate trade-offs
      • Problem solving: diagnose root causes, test solutions, and document outcomes
      • Communication: explain technical concepts clearly to both technical and non-technical audiences
      • Collaboration: work effectively with peers and stakeholders across departments
      • Continuous learning: stay current on tools, security best practices, and operational improvements



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