Alpharetta, GA · On-site
$19.50 - $26.25/hr
As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
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Alpharetta, GA · On-site
$19.50 - $26.25/hr
As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
Alpharetta, GA · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
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Alpharetta, GA · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Alpharetta, GA · On-site
$20 - $21/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced 24x7x365 environment. * This role requires delivering exceptional ...
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Alpharetta, GA · On-site
$20 - $21/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced 24x7x365 environment. * This role requires delivering exceptional ...
Alpharetta, GA · On-site
$20 - $24/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced 24x7x365 environment. * This role requires delivering exceptional ...
Quick apply
Alpharetta, GA · On-site
$20 - $24/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced 24x7x365 environment. * This role requires delivering exceptional ...
Atlanta, GA · On-site
$19.75 - $27/hr
Help Desk Analyst 2 (690906) Location: Atlanta Georgia, 30308 Hybrid Duration: 6+months Must be ... They will be able to diagnose and resolve technology related issues via phone, email, chat, or walk ...
Atlanta, GA · On-site
$19.75 - $27/hr
Help Desk Analyst 2 (690906) Location: Atlanta Georgia, 30308 Hybrid Duration: 6+months Must be ... They will be able to diagnose and resolve technology related issues via phone, email, chat, or walk ...
Atlanta, GA · On-site
$19.75 - $27/hr
Job Duties • Answer inbound calls, chat & emails from customers needing assistance. • Provides ... JIRA,ServiceNow,Help desk IT
Atlanta, GA · On-site
$19.75 - $27/hr
Job Duties • Answer inbound calls, chat & emails from customers needing assistance. • Provides ... JIRA,ServiceNow,Help desk IT
Atlanta, GA · On-site
$25 - $27/hr
Provide remote, phone, email, chat, and desk-side technical support to end users. * Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.
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Atlanta, GA · On-site
$25 - $27/hr
Provide remote, phone, email, chat, and desk-side technical support to end users. * Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.
Atlanta, GA · On-site
$20 - $27.50/hr
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal). * Provide first-level diagnosis and resolution for a wide range of ...
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Atlanta, GA · On-site
$20 - $27.50/hr
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal). * Provide first-level diagnosis and resolution for a wide range of ...
Atlanta, GA · On-site
$19.75 - $27/hr
Help Desk Analyst 2 (703547) Atlanta, GA 30308 Onsite 3-month project Must be local to Metro ... They will be able to diagnose and resolve technology related issues via phone, email, chat, or walk ...
Atlanta, GA · On-site
$19.75 - $27/hr
Help Desk Analyst 2 (703547) Atlanta, GA 30308 Onsite 3-month project Must be local to Metro ... They will be able to diagnose and resolve technology related issues via phone, email, chat, or walk ...
Alpharetta, GA · On-site
$20 - $25/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
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Alpharetta, GA · On-site
$20 - $25/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
$16.25 - $21/hr
Service Desk Agent Location: Sandy Spring, GA (Atlanta) and Chanhassen, MN Type: Contract with ... Receive, Triage, Resolve, and Assign and track all incoming contacts (call, mail, chat, and web) to ...
$16.25 - $21/hr
Service Desk Agent Location: Sandy Spring, GA (Atlanta) and Chanhassen, MN Type: Contract with ... Receive, Triage, Resolve, and Assign and track all incoming contacts (call, mail, chat, and web) to ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Atlanta, GA · On-site
Provide remote, phone, email, chat, and desk-side technical support to end users. Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.
Quick apply
Atlanta, GA · On-site
Provide remote, phone, email, chat, and desk-side technical support to end users. Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.
Augusta, GA · On-site
Responsibilities : • Initial point of contact for customers via telephone, email or live chat to ... at a desk for long-periods and must be able to lift 20 pounds occasionally. Preferred : • ...
Augusta, GA · On-site
Responsibilities : • Initial point of contact for customers via telephone, email or live chat to ... at a desk for long-periods and must be able to lift 20 pounds occasionally. Preferred : • ...
Atlanta, GA · On-site
Provide primary Tier 1 and Tier 2 technical support via phone, email, chat, remote tools, and desk-side assistance. * Log, categorize, prioritize, and resolve incidents and service requests using ...
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Atlanta, GA · On-site
Provide primary Tier 1 and Tier 2 technical support via phone, email, chat, remote tools, and desk-side assistance. * Log, categorize, prioritize, and resolve incidents and service requests using ...
$27.50 - $37/hr
Responsibilities: · Serve as the primary point of contact for IT incidents, service requests, and technical support inquiries. · Provide remote, phone, email, chat, and desk-side technical support ...
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$27.50 - $37/hr
Responsibilities: · Serve as the primary point of contact for IT incidents, service requests, and technical support inquiries. · Provide remote, phone, email, chat, and desk-side technical support ...
Atlanta, GA · On-site
Provides customer support via virtual chat and live agent platform, ensuring prompt and efficient service delivery. * Adheres to an assigned work schedule to ensure adequate Service Desk coverage.
Atlanta, GA · On-site
Provides customer support via virtual chat and live agent platform, ensuring prompt and efficient service delivery. * Adheres to an assigned work schedule to ensure adequate Service Desk coverage.
Atlanta, GA · On-site
Provides customer support via virtual chat and live agent platform, ensuring prompt and efficient service delivery. * Adheres to an assigned work schedule to ensure adequate Service Desk coverage.
Atlanta, GA · On-site
Provides customer support via virtual chat and live agent platform, ensuring prompt and efficient service delivery. * Adheres to an assigned work schedule to ensure adequate Service Desk coverage.
Atlanta, GA · On-site
Provide remote, phone, email, chat, and desk-side technical support to end users. Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.
Atlanta, GA · On-site
Provide remote, phone, email, chat, and desk-side technical support to end users. Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.
$10.76 - $12.38
2% of jobs
$12.38 - $14.01
6% of jobs
$14.01 - $15.63
12% of jobs
$16.09 is the 25th percentile. Wages below this are outliers.
$15.63 - $17.25
17% of jobs
The median wage is $18.55 / hr.
$17.25 - $18.88
16% of jobs
$18.88 - $20.50
16% of jobs
$21.31 is the 75th percentile. Wages above this are outliers.
$20.50 - $22.12
12% of jobs
$22.12 - $23.75
7% of jobs
$23.75 - $25.37
6% of jobs
$25.37 - $27
3% of jobs
$27 - $28.62
2% of jobs
$10
$19
$28
A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.
A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.
To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.
$19.50 - $26.25/hr
Other
Re-posted 2 days ago
The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
Responsibilities for Help Desk Technician
Manage Help Desk tickets in a timely manner
Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
Document customer interactions
Resolve customer reported issues
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