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Chat Desk Jobs Near Me

Front Desk Associate (Evening) Join the Sweet Peas Family as a Front Desk Rockstar! Are you ... Answer customer inquiries via phone, email, chat, or in-person * Provide support with sign-ups and ...

Service Desk Agent

Columbus, OH · On-site

$16.50 - $21/hr

... chat in a timely manner. • Adhere to all SLA's for ticket handling and KPI's associate to ... Desk • Proactive, effectively addressing Incidents and Service Requests, having efficient ...

Join the Sweet Peas team as a Front Desk Rockstar!Are you energetic, love working with people, and ... Greet and assist families with a smileAnswer customer inquiries via phone, email, chat, or in ...

Join the Sweet Peas Family as a Front Desk Rockstar!Are you energetic, love working with people ... Greet and assist families with a smileAnswer customer inquiries via phone, email, chat, or in ...

Join the Sweet Peas Family as a Front Desk Rockstar! Are you energetic, love working with people ... Answer customer inquiries via phone, email, chat, or in-person * Provide support with sign-ups and ...

Join the Sweet Peas team as a Front Desk Rockstar! Are you energetic, love working with people, and ... Answer customer inquiries via phone, email, chat, or in-person * Provide support with sign-ups and ...

Join the Sweet Peas team as a Front Desk Rockstar! Are you energetic, love working with people, and ... Answer customer inquiries via phone, email, chat, or in-person * Provide support with sign-ups and ...

Service Desk/ Technical Support

Columbus, OH · On-site

$16.50 - $21/hr

Service Desk Quality Analyst Location: Columbus, OH, Duration: 6-12 Months Job Summary: The Service ... online chat and/or in person * Create a positive customer support experience, build rapport and ...

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Chat Desk information

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How much do chat desk jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for chat desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What cities are hiring for Chat Desk jobs?

Cities with the most Chat Desk job openings:

What states have the most Chat Desk jobs?

States with the most job openings for Chat Desk jobs include:

What are the most commonly searched types of Chat Desk jobs?

The most popular types of Chat Desk jobs are:

A map of the United States highlighting the number of Chat Desk job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Chat Desk job openings in each state, with California having the most at 2 and Hawaii the least at 0.

IT Support/ Help Desk in Columbus, OH 43219

Amicis Global

Columbus, OH • On-site

$20 - $21/hr

Contractor

Re-posted 27 days ago


Job description

Title: IT Support / Service Desk Agent
Location: Columbus, OH 43219
Duration: 12 Months + Extensions 
 
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process. 
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
 
 
 
 
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