Chattanooga, TN · On-site
$25 - $26/hr
Help Desk Support Specialist Location: Chattanooga, TN Duration: 3-Month Contract, potential for ... Deliver IT support via phone, chat, and ticketing portal * Manage user accounts and access-related ...
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Chattanooga, TN · On-site
$25 - $26/hr
Help Desk Support Specialist Location: Chattanooga, TN Duration: 3-Month Contract, potential for ... Deliver IT support via phone, chat, and ticketing portal * Manage user accounts and access-related ...
Nashville, TN · On-site
$29/hr
Service Desk staff work in a dynamic, fast-paced call center that provides service via phone, chat and backend collaboration via Slack. Job Responsibilities: Troubleshoot software, hardware and ...
Nashville, TN · On-site
$29/hr
Service Desk staff work in a dynamic, fast-paced call center that provides service via phone, chat and backend collaboration via Slack. Job Responsibilities: Troubleshoot software, hardware and ...
Service Desk staff work in a dynamic, fast-paced call center that provides service via phone, chat and backend collaboration via Slack. Job Responsibilities: Troubleshoot software, hardware and ...
Service Desk staff work in a dynamic, fast-paced call center that provides service via phone, chat and backend collaboration via Slack. Job Responsibilities: Troubleshoot software, hardware and ...
Nashville, TN · On-site
$14.50 - $18.50/hr
Front Desk Receptionist Four Seasons Nashville is seeking a Front Desk Receptionist to join our ... chat platforms. * Utilize Opera PMS, guest recognition tools, concierge systems, and other software ...
Nashville, TN · On-site
$14.50 - $18.50/hr
Front Desk Receptionist Four Seasons Nashville is seeking a Front Desk Receptionist to join our ... chat platforms. * Utilize Opera PMS, guest recognition tools, concierge systems, and other software ...
$19.50 - $26.75/hr
The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
$19.50 - $26.75/hr
The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
Knoxville, TN · On-site
$19.50 - $26.75/hr
The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
Knoxville, TN · On-site
$19.50 - $26.75/hr
The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
Knoxville, TN · On-site
$19.50 - $26.75/hr
The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
Knoxville, TN · On-site
$19.50 - $26.75/hr
The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
Nashville, TN · On-site
$14.50 - $18.50/hr
Front Desk Receptionist Four Seasons is powered by our people. We are a collective of individuals ... chat platforms. * Utilize Opera PMS, guest recognition tools, concierge systems, and other software ...
Nashville, TN · On-site
$14.50 - $18.50/hr
Front Desk Receptionist Four Seasons is powered by our people. We are a collective of individuals ... chat platforms. * Utilize Opera PMS, guest recognition tools, concierge systems, and other software ...
Knoxville, TN · On-site
$19.50 - $26.75/hr
The Help Desk Analyst is the primary point of contact for technical and operational support issues ... Responsibilities : • Answer all calls for help either by phone, chat, email, or portal entry ...
Knoxville, TN · On-site
$19.50 - $26.75/hr
The Help Desk Analyst is the primary point of contact for technical and operational support issues ... Responsibilities : • Answer all calls for help either by phone, chat, email, or portal entry ...
Knoxville, TN · On-site
$19.50 - $26.75/hr
The Help Desk Analyst serves as the primary point of contact for technical and operational support ... Responsibilities : • Answer all calls for help either by phone, chat, email, or portal entry ...
Knoxville, TN · On-site
$19.50 - $26.75/hr
The Help Desk Analyst serves as the primary point of contact for technical and operational support ... Responsibilities : • Answer all calls for help either by phone, chat, email, or portal entry ...
$20 - $22/hr
Key Responsibilities Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote ... Help Desk or Service Desk experience in an enterprise environment. Experience with ticketing ...
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$20 - $22/hr
Key Responsibilities Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote ... Help Desk or Service Desk experience in an enterprise environment. Experience with ticketing ...
$20 - $22/hr
Key Responsibilities Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote ... Help Desk or Service Desk experience in an enterprise environment. Experience with ticketing ...
$20 - $22/hr
Key Responsibilities Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote ... Help Desk or Service Desk experience in an enterprise environment. Experience with ticketing ...
Chattanooga, TN · On-site
$64K/yr
You'll troubleshoot incidents and service requests via phone, chat, and self-service, ensuring a ... Responsibilities: We're excited to hire a Service Desk Specialist to join our Tech Central On-Call ...
Chattanooga, TN · On-site
$64K/yr
You'll troubleshoot incidents and service requests via phone, chat, and self-service, ensuring a ... Responsibilities: We're excited to hire a Service Desk Specialist to join our Tech Central On-Call ...
Nashville, TN · On-site
Title: Tier 2 Service Desk Engineer Location: Nashville, TN Type: 06 - 12 plus months contract ... chat, or email including walk-ins and chance encounters in the hallway. As a Tier 2 Engineer, you ...
Nashville, TN · On-site
Title: Tier 2 Service Desk Engineer Location: Nashville, TN Type: 06 - 12 plus months contract ... chat, or email including walk-ins and chance encounters in the hallway. As a Tier 2 Engineer, you ...
Tier 1 Service Desk Support Specialist Role Overview We are seeking a customer-focused, technically ... phone, chat, and email. • Incident Lifecycle Management: Record, track, and manage all ...
Tier 1 Service Desk Support Specialist Role Overview We are seeking a customer-focused, technically ... phone, chat, and email. • Incident Lifecycle Management: Record, track, and manage all ...
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Customer service support experience in a call center environment via multiple channels (phone/chat ...
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Customer service support experience in a call center environment via multiple channels (phone/chat ...
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Customer service support experience in a call center environment via multiple channels (phone/chat ...
Quick apply
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Customer service support experience in a call center environment via multiple channels (phone/chat ...
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Customer service support experience in a call center environment via multiple channels (phone/chat ...
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Customer service support experience in a call center environment via multiple channels (phone/chat ...
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Customer service support experience in a call center environment via multiple channels (phone/chat ...
Quick apply
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Customer service support experience in a call center environment via multiple channels (phone/chat ...
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: • ...
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: • ...
$11.56 - $13.31
2% of jobs
$13.31 - $15.05
6% of jobs
$15.05 - $16.80
12% of jobs
$17.29 is the 25th percentile. Wages below this are outliers.
$16.80 - $18.55
17% of jobs
The median wage is $19.94 / hr.
$18.55 - $20.29
16% of jobs
$20.29 - $22.04
16% of jobs
$22.91 is the 75th percentile. Wages above this are outliers.
$22.04 - $23.78
12% of jobs
$23.78 - $25.53
7% of jobs
$25.53 - $27.27
6% of jobs
$27.27 - $29.02
3% of jobs
$29.02 - $30.76
2% of jobs
$11
$21
$30
A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.
A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.
To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.
For Chat Desk jobs in Tennessee, the most frequently searched job titles are:
The top searched job categories for Chat Desk jobs in Tennessee are:
Cities in Tennessee with the most Chat Desk job openings:
$25 - $26/hr
Contractor
Medical, Dental, Vision
Posted 4 days ago
Position Title: Help Desk Support Specialist
Location: Chattanooga, TN
Duration: 3-Month Contract, potential for extensions
Pay Rate: $25-$26/Hour
Job Description:
Insight Global is seeking a Help Desk Specialist for a top enterprise client in the Chattanooga, TN area. This individual will serve as a key member of the IT support team, providing technical assistance to end users through phone, chat, and ticketing platforms. The ideal candidate is customer-focused, technically savvy, and motivated to tackle new challenges while delivering exceptional service. Responsibilities include account management, troubleshooting technical issues, supporting enterprise service desk operations, and adhering to ITIL-based best practices. This is an excellent opportunity for someone with a strong technical support background who enjoys working in a fast-paced environment and making a direct impact on the end-user experience.
Day-to-Day:
Must-Haves:
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