Maryville, TN · On-site
$16.75 - $23/hr
... chat, and applicable ticketing system. • Perform remote installations, upgrades, repairs using ... Desk methods, skills, and processes to ensure consistent, high-quality product and service delivery ...
Maryville, TN · On-site
$16.75 - $23/hr
... chat, and applicable ticketing system. • Perform remote installations, upgrades, repairs using ... Desk methods, skills, and processes to ensure consistent, high-quality product and service delivery ...
Help Desk Coordinator Apply now Job no: 504194 Work type: Staff Full-Time Location: Chattanooga ... Ensures timely and accurate resolution of Tier I support requests across phone, email, chat, and in ...
Help Desk Coordinator Apply now Job no: 504194 Work type: Staff Full-Time Location: Chattanooga ... Ensures timely and accurate resolution of Tier I support requests across phone, email, chat, and in ...
Chattanooga, TN · On-site
We have an opening for a Help Desk Coordinator at our Chattanooga State campus! Our Purpose - We ... Ensures timely and accurate resolution of Tier I support requests across phone, email, chat, and in ...
Chattanooga, TN · On-site
We have an opening for a Help Desk Coordinator at our Chattanooga State campus! Our Purpose - We ... Ensures timely and accurate resolution of Tier I support requests across phone, email, chat, and in ...
Chattanooga, TN · On-site
We have an opening for a Help Desk Coordinator at our Chattanooga State campus! Our Purpose - We ... Ensures timely and accurate resolution of Tier I support requests across phone, email, chat, and in ...
Chattanooga, TN · On-site
We have an opening for a Help Desk Coordinator at our Chattanooga State campus! Our Purpose - We ... Ensures timely and accurate resolution of Tier I support requests across phone, email, chat, and in ...
Knoxville, TN · On-site
$19.50 - $26.75/hr
The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
Knoxville, TN · On-site
$19.50 - $26.75/hr
The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
$19.50 - $26.75/hr
The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
$19.50 - $26.75/hr
The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
Knoxville, TN · On-site
$19.50 - $26.75/hr
The Help Desk Analyst is the primary point of contact for technical and operational support issues ... Responsibilities : • Answer all calls for help either by phone, chat, email, or portal entry ...
Knoxville, TN · On-site
$19.50 - $26.75/hr
The Help Desk Analyst is the primary point of contact for technical and operational support issues ... Responsibilities : • Answer all calls for help either by phone, chat, email, or portal entry ...
Memphis, TN · On-site
$20 - $22/hr
Key Responsibilities Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote ... Help Desk or Service Desk experience in an enterprise environment. Experience with ticketing ...
Quick apply
Memphis, TN · On-site
$20 - $22/hr
Key Responsibilities Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote ... Help Desk or Service Desk experience in an enterprise environment. Experience with ticketing ...
$20 - $22/hr
Key Responsibilities Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote ... Help Desk or Service Desk experience in an enterprise environment. Experience with ticketing ...
$20 - $22/hr
Key Responsibilities Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote ... Help Desk or Service Desk experience in an enterprise environment. Experience with ticketing ...
$16.50 - $21.25/hr
... chat, walk-in support, and the IT service management system. The Service Desk Agent delivers timely ... courteous, and effective assistance; documents customer interactions accurately; resolves common ...
$16.50 - $21.25/hr
... chat, walk-in support, and the IT service management system. The Service Desk Agent delivers timely ... courteous, and effective assistance; documents customer interactions accurately; resolves common ...
Chattanooga, TN · On-site
$64K/yr
You'll troubleshoot incidents and service requests via phone, chat, and self-service, ensuring a ... Responsibilities: We're excited to hire a Service Desk Specialist to join our Tech Central On-Call ...
Chattanooga, TN · On-site
$64K/yr
You'll troubleshoot incidents and service requests via phone, chat, and self-service, ensuring a ... Responsibilities: We're excited to hire a Service Desk Specialist to join our Tech Central On-Call ...
Nashville, TN · On-site
Title: Tier 2 Service Desk Engineer Location: Nashville, TN Type: 06 - 12 plus months contract ... chat, or email including walk-ins and chance encounters in the hallway. As a Tier 2 Engineer, you ...
Nashville, TN · On-site
Title: Tier 2 Service Desk Engineer Location: Nashville, TN Type: 06 - 12 plus months contract ... chat, or email including walk-ins and chance encounters in the hallway. As a Tier 2 Engineer, you ...
Tier 1 Service Desk Support Specialist Role Overview We are seeking a customer-focused, technically ... phone, chat, and email. • Incident Lifecycle Management: Record, track, and manage all ...
Tier 1 Service Desk Support Specialist Role Overview We are seeking a customer-focused, technically ... phone, chat, and email. • Incident Lifecycle Management: Record, track, and manage all ...
Hohenwald, TN · On-site
$17 - $23.25/hr
HCTec is a managed services company seeking a Service Desk Analyst II to provide remote support ... phone/chat/email) or technical support and/or troubleshooting experience • Current valid State ...
Hohenwald, TN · On-site
$17 - $23.25/hr
HCTec is a managed services company seeking a Service Desk Analyst II to provide remote support ... phone/chat/email) or technical support and/or troubleshooting experience • Current valid State ...
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Customer service support experience in a call center environment via multiple channels (phone/chat ...
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Customer service support experience in a call center environment via multiple channels (phone/chat ...
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Customer service support experience in a call center environment via multiple channels (phone/chat ...
Quick apply
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Customer service support experience in a call center environment via multiple channels (phone/chat ...
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Customer service support experience in a call center environment via multiple channels (phone/chat ...
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Customer service support experience in a call center environment via multiple channels (phone/chat ...
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Customer service support experience in a call center environment via multiple channels (phone/chat ...
Quick apply
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Customer service support experience in a call center environment via multiple channels (phone/chat ...
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: • ...
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: • ...
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: • ...
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: • ...
$11.56 - $13.31
2% of jobs
$13.31 - $15.05
6% of jobs
$15.05 - $16.80
12% of jobs
$17.29 is the 25th percentile. Wages below this are outliers.
$16.80 - $18.55
17% of jobs
The median wage is $19.94 / hr.
$18.55 - $20.29
16% of jobs
$20.29 - $22.04
16% of jobs
$22.91 is the 75th percentile. Wages above this are outliers.
$22.04 - $23.78
12% of jobs
$23.78 - $25.53
7% of jobs
$25.53 - $27.27
6% of jobs
$27.27 - $29.02
3% of jobs
$29.02 - $30.76
2% of jobs
$11
$21
$30
A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.
A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.
To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.
For Chat Desk jobs in Tennessee, the most frequently searched job titles are:
The top searched job categories for Chat Desk jobs in Tennessee are:
Cities in Tennessee with the most Chat Desk job openings:
$16.75 - $23/hr
Full-time
Re-posted 19 days ago
Sourced by ZipRecruiter
It services
201 - 500 Employees
Fort Lauderdale, FL, US
2014
