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IT Help Desk Internship

Are you interested in gaining hands-on experience in information technology, troubleshooting, and customer support within a professional environment? Appalachian Electric Cooperative (AEC) is looking for a detail-oriented and motivated student or recent graduate ready to gain real-world IT experience while supporting our internal technology operations.

If you're pursuing a degree in Information Technology or a related field and want practical, resume-building experience, this opportunity is for you.

Position Overview:

• Internship Duration: September 2026 through December 2026

• Location:Appalachian Electric Cooperative (AEC), New Market, TN

• Department:Information Technology

• Reports To:IT Helpdesk Supervisor

The IT Help Desk Intern provides first-level technical support to end users,assistingwith hardware, software, and network-related issues. This role is designed to give hands-on experience in troubleshooting, customer service, and IT operations in a professional workplace setting.

WhoWe'reLooking For:

We'relooking for undergraduate or graduate students who are currently pursuing (or have recently completed) a degree or certification in:

• Information Technology

• Computer Science

• Information Systems

• Or a related field

Key Responsibilities:

As an IT Help Desk Intern, you will support the IT team by assisting with day-to-day technology needs across the cooperative.

• Respond to helpdesk tickets, emails, and phone calls ina timelyand professional manner

• Provide basic troubleshooting support for:

o Computers (Windows/Mac)

o Printers and peripherals

o Software applications

o Network connectivity issues

• Install, configure, and update software and hardware

• Assistwith user account setup, password resets, and access permissions

• Document issues, solutions, and processes in the helpdesk system

• Escalate complex technical issues to the IT Helpdesk Supervisor as needed

• Support IT projects such as system upgrades, equipment deployment, and audits

• Maintain inventory of IT equipment andassistwith asset tracking

• Follow company IT policies and security procedures

Benefits to You:

This paid internship provides meaningful, hands-on experience and professional development opportunities, including:

• Real-world IT support experience

• Development of troubleshooting and diagnostic skills

• Exposure to enterprise IT tools and systems

• Improved professional communication and customer service skills

Why Choose AEC?

Commitment to Our Community:At AEC, we're driven by a deep commitment to serve our community. Our employees take pride in contributing to the improvement of our service area. It's not just a job; it's a mission. In fact, our tagline is "Power What Matters Most," because we believe in powering the most important moments in the lives of the members we serve.

Family-Like Atmosphere:AEC isn't just a workplace; it's a place where you'll build meaningful connections. We foster a family-like atmosphere where employees support and care for each other.

Not-for-Profit Mission:As a not-for-profit organization, we prioritize people over profits. Join us in our quest to provide safe, reliable and affordable electricity to our communities.

All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.

AEC is a Tennessee Drug Free Workplace