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It Support Level 1 Jobs in Tennessee (NOW HIRING)

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an ... Resolve Level 1 & 2 support tickets for users in both Canada and the United States. * Participate ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an ... Resolve Level 1 & 2 support tickets for users in both Canada and the United States. * Participate ...

August Bioservices

Manager, IT Support

Nashville, TN · On-site

The Manager, IT Support is responsible for leading IT support operations and ensuring reliable ... Establish and monitor service-level expectations, key performance indicators, and support metrics ...

August Bioservices

Manager, IT Support

Nashville, TN · On-site

The Manager, IT Support is responsible for leading IT support operations and ensuring reliable ... Establish and monitor service-level expectations, key performance indicators, and support metrics ...

August Bioservices

Manager, IT Support

Nashville, TN · On-site

The Manager, IT Support is responsible for leading IT support operations and ensuring reliable ... Establish and monitor service-level expectations, key performance indicators, and support metrics ...

Nextech

IT Support Specialist

Franklin, TN · On-site

Manage and resolve help desk requests in a timely manner while maintaining a high level of customer ... Stay current on emerging technologies, security practices, and IT support trends. Required Skills

Metric DCX

IT Support Specialist

Nashville, TN · On-site

IT Support Specialist - Nashville About the Role We are seeking an IT Support Specialist to join an ... Associate's degree in Computer Science, Information Technology, or equivalent experience * 1-3 ...

GDI Infotech

IT SUpport Engineer

Nashville, TN · On-site

IT Support Engineer Location: Nashville, TN (Hybrid) Employment Type: Direct Hire or Contract-to-Hire We are a growing Managed Service Provider supporting clients across multiple industries and are ...

Revel Staffing

IT Support Supervisor

Memphis, TN · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

TechnologyAdvice

IT Support Engineer

Nashville, TN

The opportunity The IT Support Engineer will play a key role in delivering reliable, hands-on ... level, relevant experience to the position, and cost of labor. Monthly Pay Range $65,000--$75,000 ...

Cruitek

Junior IT Support Technician

Brentwood, TN · On-site

$50K/yr

Candidates should be comfortable with this compensation level before applying. Position Overview ... This position is designed for someone who does not need to know everything on day one. The right ...

Private Listing

Be Seen First

MSP Support Engineer

Memphis, TN · On-site

$45K - $55K/yr

We're an outsourced IT support firm supporting professional businesses in the Memphis Metro, including Small and mid-sized organizations. Job Role: - Level 1, 2 & 3 Remote Helpdesk Support for our ...

CruiTek

Junior IT Support Technician

Brentwood, TN · On-site

$50K/yr

Candidates should be comfortable with this compensation level before applying. Position Overview ... This position is designed for someone who does not need to know everything on day one. The right ...

FirstBank

IT Support Specialist

Nashville, TN · On-site

This IT support includes responding to incoming incidents via multiple contact points and remote IT problem solving, coordinating hardware and software for new hires, terminations, and transfers ...

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It Support Level 1 information

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How much do it support level 1 jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for it support level 1 in Tennessee is $22.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.72 per hour, depending on experience, location, and employer.

What is an IT Support Level 1?

An IT Support Level 1 job involves providing basic technical assistance and troubleshooting for hardware, software, and network issues. Professionals in this role handle user support requests, resolve common technical problems, and escalate complex issues to higher-level support teams when necessary. They assist with system configurations, password resets, and basic diagnostics to ensure smooth IT operations. Strong communication, problem-solving skills, and knowledge of common IT systems are essential for success in this position.

What are the typical daily responsibilities of an IT Support Level 1?

An IT Support Level 1 technician is primarily responsible for responding to user inquiries, diagnosing and resolving basic hardware and software issues, and escalating more complex problems to higher-level support teams. Daily tasks often include logging and tracking support tickets, assisting with password resets, installing approved software, and maintaining documentation of issues and resolutions. You may also provide in-person or remote support depending on the company's setup and help train end-users on simple IT procedures. This role is an excellent entry point for building technical skills and gaining exposure to a wide range of IT issues in a collaborative team environment.

What are the key skills and qualifications needed to thrive in the IT Support Level 1 position?

To thrive as an IT Support Level 1, you need foundational knowledge of computer hardware, software, troubleshooting techniques, and typically a diploma or certification in IT or a related field. Familiarity with help desk ticketing systems, operating systems like Windows and Mac OS, and basic networking tools is valuable, and certifications such as CompTIA A+ are often preferred. Strong communication skills, patience, and a customer-focused mindset help you excel in assisting users and translating technical issues into understandable terms. These skills enable efficient problem resolution, positive user experiences, and smooth operation of IT services within an organization.

Is IT support a good entry-level job?

IT Support Level 1 is commonly considered a good entry-level position in the tech industry, as it provides foundational skills in troubleshooting, customer service, and technical tools like ticketing systems. It often requires minimal prior experience and can serve as a stepping stone to higher IT roles or certifications such as CompTIA A+.

What are the easiest entry-level IT Support Level 1 jobs?

Entry-level IT Support Level 1 jobs typically involve basic troubleshooting, hardware setup, and user support, often requiring minimal prior experience. These roles usually require foundational knowledge of operating systems, common software, and basic networking, with certifications like CompTIA A+ being beneficial. They are suitable for individuals starting a career in IT and often offer on-the-job training.

What does level 1 IT support do?

Level 1 IT support involves handling basic technical issues, such as troubleshooting hardware and software problems, resetting passwords, and providing general user assistance. Support staff typically use remote tools and ticketing systems to resolve common issues quickly and escalate more complex problems to higher support levels.

What are the most commonly searched types of It Support Level 1 jobs in Tennessee?

The most popular types of It Support Level 1 jobs in Tennessee are:

What are popular job titles related to It Support Level 1 jobs in Tennessee?

For It Support Level 1 jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching It Support Level 1 jobs in Tennessee look for?

The top searched job categories for It Support Level 1 jobs in Tennessee are:

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Cities in Tennessee with the most It Support Level 1 job openings:

It Support Level 1 jobs near you
Infographic showing various It Support Level 1 job openings in Tennessee as of August 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 100% In-person job distribution, with an average salary of $47,325 per year, or $22.8 per hour.

IT Support Specialist

Silver Hills Bakery

Rossville, TN • On-site

Full-time

Medical, Retirement

Re-posted 5 hours ago

Key responsibilities

  • Provide Level 2 technical support to users and troubleshoot issues related to end user computing systems, network connectivity, wireless infrastructure, and production technologies.

  • Install, configure, deploy, and maintain hardware and software, and administer user accounts and permissions using Active Directory and Microsoft Entra ID.

  • Participate in IT projects, support system implementation, and maintain documentation of systems, processes, and support activities.

Job description

Position:  IT Support Specialist – Level 2                                         Reports to:  IT Support Team Lead

We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical support to users serving as a key on-site IT resource for our manufacturing operations. The IT Support Specialist II is responsible for ensuring the reliability, availability, and security of end user computing systems and IT related equipment.

In addition to providing desktop and user support, this role will troubleshoot and support network connectivity, wireless infrastructure, IT equipment, and a variety of production technologies. The successful candidate will collaborate with IT teams, vendors, and business stakeholders to ensure reliable technology operations and support technology initiatives.

This position requires a well-rounded technical skill set, strong troubleshooting abilities, and a proactive approach to supporting both end user and infrastructure technologies.

Requirements

Here is who you are…

Drive & motivation

  • You are support oriented and find customer service quite rewarding
  • You are motivated by challenges and willing to put in extra time to get the job done
  • You love technology and coming up with new cost-effective solutions
  • You are a problem solver who can make sound professional judgement

Character & ABILITIES

  • You can effectively communicate technical concepts to varied audiences
  • You are agile, flexible, and able to adapt to changing environment
  • You have a positive attitude and ability to stay calm under pressure
  • You are organized, efficient and able to multitask

Knowledge & skills

  • You have strong customer service and interpersonal skills
  • You understand IT concepts, including systems maintenance, computer networks, etc
  • You have working knowledge of Windows and Mac
  • You have knowledge of enterprise server environment
  • You have strong oral and written communication skills

Experience

  • You have 3+ years of hands-on experience in IT support & projects related role
  • You have a degree or diploma in Information Technology or related discipline
  • You have experience supporting IT infrastructure including networking, wireless and servers

Nice to Have

  • IT related certification(s), CompTIA Certs, Microsoft 365 or Entra ID Certs
  • Experience supporting manufacturing environments
  • Understanding of basic OT/IT network separation

things you will do…

  • Resolve Level 1 & 2 support tickets for users in both Canada and the United States.
  • Participate in user onboarding and offboarding activities
  • Provide on-site end-user support for desktops, laptop and peripherals.
  • Troubleshoot and support Wi-Fi, printers, scanners, barcode scanners and access control systems.
  • Install, configure, deploy, and maintain hardware and software.
  • Administer Active Directory and Microsoft Entra ID user accounts and permissions.
  • Coordinate with third-party vendors and service providers for issue resolution.
  • Participate in IT projects, including new systems and implementation processes
  • Maintain accurate documentation of systems, processes, and support activities.
  • Provide proactive security investigation and searches to detect malicious activities

OTHER …

  • You may on occasion work at varied times as the job requires
  • Primary office location: 585 Morrison Rd, Rossville, TN 38066, USA

Benefits

We offer our team members many benefits to help them achieve their goals and support our company culture:

  • Opportunities for career growth and development
  • Competitive Healthcare Benefits and 401K Package
  • Performance Bonus
  • Free delicious and healthy bread
  • Friendly and supportive work environment and an ambitious team
  • Company social events focused around health, great tasting food and getting together as a team

Want to learn more about our mission and products? Please check us out on Facebook, Instagram, and YouTube