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It Support Level 1 Jobs (NOW HIRING)

MY WIRELESS

IT Specialist

Guaynabo, PR

$12 - $16/hr

Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...

Guitar Center

IT Support Technician, Level 1

Brownsburg, IN

$20.50 - $28/hr

About The Role: We're looking for a tech-savvy, customer-focused IT Support Technician Level 1 to join our Help Desk & End User Support Team. In this role,you'llserve as the first point of contact ...

K2 Staffing

Summary Our client is a leading IT Solutions Company in the North Nassau, NY area (Roslyn, NY) . They are in need of a Helpdesk Support Level I technician . A successful candidate will have a track ...

GDI Infotech

Helpdesk Support (Level 1)

Denver, CO · On-site

$20.50 - $27.75/hr

About the Role We are seeking a motivated and detail-oriented Level 1 Helpdesk Technician / Dispatcher to join our growing IT support team. This is a front-line role responsible for handling incoming ...

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How much do it support level 1 jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for it support level 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the It Support Level 1 position, and why are they important?

To thrive as an IT Support Level 1, you need foundational knowledge of computer hardware, software, troubleshooting techniques, and typically a diploma or certification in IT or a related field. Familiarity with help desk ticketing systems, operating systems like Windows and Mac OS, and basic networking tools is valuable, and certifications such as CompTIA A+ are often preferred. Strong communication skills, patience, and a customer-focused mindset help you excel in assisting users and translating technical issues into understandable terms. These skills enable efficient problem resolution, positive user experiences, and smooth operation of IT services within an organization.

What job pays $400,000 a year without a degree?

High-paying jobs that can reach $400,000 annually without a degree are rare and often involve specialized skills or experience. Roles such as certain sales positions, real estate brokers, or entrepreneurs in tech or finance may achieve this income level through commissions, bonuses, or business ownership, but they typically require significant expertise, networking, or risk-taking. Most high-earning roles in IT, including Level 1 support, do not reach this salary without advanced skills or certifications.

What is an IT Support Level 1 job?

An IT Support Level 1 job involves providing basic technical assistance and troubleshooting for hardware, software, and network issues. Professionals in this role handle user support requests, resolve common technical problems, and escalate complex issues to higher-level support teams when necessary. They assist with system configurations, password resets, and basic diagnostics to ensure smooth IT operations. Strong communication, problem-solving skills, and knowledge of common IT systems are essential for success in this position.

What are the typical daily responsibilities of an IT Support Level 1 technician?

An IT Support Level 1 technician is primarily responsible for responding to user inquiries, diagnosing and resolving basic hardware and software issues, and escalating more complex problems to higher-level support teams. Daily tasks often include logging and tracking support tickets, assisting with password resets, installing approved software, and maintaining documentation of issues and resolutions. You may also provide in-person or remote support depending on the company's setup and help train end-users on simple IT procedures. This role is an excellent entry point for building technical skills and gaining exposure to a wide range of IT issues in a collaborative team environment.

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It Support Level 1 jobs near you
Infographic showing various It Support Level 1 job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.
IT Support Specialist Level 1

IT Support Specialist Level 1

Wagner Equipment Co.

Aurora, CO

$23.62 - $34.45/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Wagner Equipment Co. rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

48th of 140 rated vehicle equipment hire

Job description

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

  • Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
  • Medical, dental, and vision insurance Life and AD&D InsuranceLife and AD&D Insurance
  • Retirement Plans - Life and AD&D InsuranceRetirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
  • Tuition Reimbursement 
  • Employee Assistance Program (EAP)
  • CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
  • Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The IT Support Level 1 provides level one technical support to users experiencing hardware or software issues, assigns support tickets to IT Support, and serves as the primary conduit for Help Desk calls and tickets in a manner that reflects the company's vision of working as “One Professional Team.”

Pay rate:  $23.62 - $34.45 per hour
Pay rate is dependent upon education & experience. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Sets up and updates all company iPads
  • Answers Help Desk calls & puts in tickets
  • Addresses any password resets
  • Makes all DBS user changes and additions
  • Tracks all PC assets
  • Tracks all iPad assets
  • Responsible for recycling
  • Responsible for quality control audit of PC’s going out
  • Tracks computer requests and assigns to available technicians
  • Other duties as assigned by manager

Required Education and Experience:

  • High School Diploma or GED
  • 1+ years administrative/clerical experience
  • 3+ years customer service experience

Physical Demands & Competencies:

  • Standing, walking, talking, sitting, use of hands & hearing
  • Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
  • Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
  • Safety & Product Knowledge
  • Customer Service Skills
  • Basic knowledge of Microsoft Word and Outlook

Work Environment:

  • Noise: Quiet
  • Indoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

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