Level 1 IT Support Technician
$19.75 - $27/hr
Serve as a front-line resource for IT support requests submitted via the ticketing system * Triage, prioritize, and resolve Level 1 support tickets in a timely manner; escalate complex issues as ...
$19.75 - $27/hr
Serve as a front-line resource for IT support requests submitted via the ticketing system * Triage, prioritize, and resolve Level 1 support tickets in a timely manner; escalate complex issues as ...
$19.75 - $27/hr
Serve as a front-line resource for IT support requests submitted via the ticketing system * Triage, prioritize, and resolve Level 1 support tickets in a timely manner; escalate complex issues as ...
Aurora, CO · On-site
Active Directory, DNS, DHCP, and IIS. • Technical support at the network level: WAN and LAN ... Required : • IT Support relating to technical issues involving Microsoft's core business ...
Aurora, CO · On-site
Active Directory, DNS, DHCP, and IIS. • Technical support at the network level: WAN and LAN ... Required : • IT Support relating to technical issues involving Microsoft's core business ...
San Antonio, TX · On-site
The IT Help Desk Technician will be responsible for the Help Desk tech support level 1, hardware, and software, creating IT knowledge articles for end users and re-imaging computers in a timely and ...
San Antonio, TX · On-site
The IT Help Desk Technician will be responsible for the Help Desk tech support level 1, hardware, and software, creating IT knowledge articles for end users and re-imaging computers in a timely and ...
Summary Our client is a leading IT Solutions Company in the North Nassau, NY area (Roslyn, NY) . They are in need of a Helpdesk Support Level I technician . A successful candidate will have a track ...
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Summary Our client is a leading IT Solutions Company in the North Nassau, NY area (Roslyn, NY) . They are in need of a Helpdesk Support Level I technician . A successful candidate will have a track ...
... Service Level Agreement (SLA) and that the communication documented within cases/incidents is ... Participate in one or more statewide teams as needed. * Share responsibility of physical and data ...
... Service Level Agreement (SLA) and that the communication documented within cases/incidents is ... Participate in one or more statewide teams as needed. * Share responsibility of physical and data ...
Seneca, SC · On-site
$17.50 - $24/hr
Provide on-site Level 1-2 support for end users, workstations, laptops, mobile devices, printers ... Follow IT security policies, operational standards, and data-handling procedures. * Participate in ...
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Seneca, SC · On-site
$17.50 - $24/hr
Provide on-site Level 1-2 support for end users, workstations, laptops, mobile devices, printers ... Follow IT security policies, operational standards, and data-handling procedures. * Participate in ...
Bala Cynwyd, PA · On-site
$65K - $85K/yr
The Level 2 IT Technician provides advanced technical support for end users, systems, and network ... This role handles escalated issues from Level 1 support, performs deeper troubleshooting, and ...
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Bala Cynwyd, PA · On-site
$65K - $85K/yr
The Level 2 IT Technician provides advanced technical support for end users, systems, and network ... This role handles escalated issues from Level 1 support, performs deeper troubleshooting, and ...
Summary Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle) . They are in need of a temporary Helpdesk Support Level I technician . A successful ...
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Summary Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle) . They are in need of a temporary Helpdesk Support Level I technician . A successful ...
Humboldt, IA · On-site
$20.75 - $28.25/hr
Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...
Humboldt, IA · On-site
$20.75 - $28.25/hr
Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...
... IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level ... Ideally you will have one or more of the following certifications: * CompTIA Net+ and/or CompTIA ...
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... IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level ... Ideally you will have one or more of the following certifications: * CompTIA Net+ and/or CompTIA ...
$22 - $28/hr
... IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level ... Ideally you will have one or more of the following certifications: * CompTIA Net+ and/or CompTIA ...
Quick apply
$22 - $28/hr
... IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level ... Ideally you will have one or more of the following certifications: * CompTIA Net+ and/or CompTIA ...
Newark, NJ · On-site
$40K - $50K/yr
We are looking to immediately hire a Technical Support Level 1. The team provides network and ... Associates in Information Technology (or related) * A+ and Net+ a plus * Microsoft Certified ...
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Newark, NJ · On-site
$40K - $50K/yr
We are looking to immediately hire a Technical Support Level 1. The team provides network and ... Associates in Information Technology (or related) * A+ and Net+ a plus * Microsoft Certified ...
Syracuse, NY · On-site
$21.25 - $29.25/hr
... level agreements (SLAs). * Diagnose and resolve technical issues related to desktops, laptops ... Work closely with other IT team members and departments to implement and support IT solutions.
Syracuse, NY · On-site
$21.25 - $29.25/hr
... level agreements (SLAs). * Diagnose and resolve technical issues related to desktops, laptops ... Work closely with other IT team members and departments to implement and support IT solutions.
Rossville, TN · On-site
Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an ... Resolve Level 1 & 2 support tickets for users in both Canada and the United States. * Participate ...
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Rossville, TN · On-site
Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an ... Resolve Level 1 & 2 support tickets for users in both Canada and the United States. * Participate ...
Description Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on ...
Description Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on ...
Monroe, MI · On-site
$16 - $18/hr
Level 1 Help Desk - Technology Job Goal: The Level 1 Help Desk position provides essential, first ... At least one (1) year of experience in IT support, including the installation, configuration ...
Monroe, MI · On-site
$16 - $18/hr
Level 1 Help Desk - Technology Job Goal: The Level 1 Help Desk position provides essential, first ... At least one (1) year of experience in IT support, including the installation, configuration ...
$22.93 - $29.06/hr
We are one of the fastest-growing project and cost management consultancies in the United States ... The IT Support Technician is the initial support level responsible for internal technical support ...
$22.93 - $29.06/hr
We are one of the fastest-growing project and cost management consultancies in the United States ... The IT Support Technician is the initial support level responsible for internal technical support ...
$68K - $127K/yr
This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...
$68K - $127K/yr
This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...
$68K - $127K/yr
This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...
$68K - $127K/yr
This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...
San Diego, CA · On-site
$46K - $62K/yr
We are hiring an IT Support Specialist Level 2 to handle escalated support requests, assist with ... Handle escalations from Level 1 technicians and resolve issues to meet SLA requirements.
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San Diego, CA · On-site
$46K - $62K/yr
We are hiring an IT Support Specialist Level 2 to handle escalated support requests, assist with ... Handle escalations from Level 1 technicians and resolve issues to meet SLA requirements.
$14.18 - $16.26
3% of jobs
$16.26 - $18.33
7% of jobs
$18.33 - $20.41
12% of jobs
$20.79 is the 25th percentile. Wages below this are outliers.
$20.41 - $22.49
16% of jobs
The median wage is $23.89 / hr.
$22.49 - $24.56
18% of jobs
$24.56 - $26.64
14% of jobs
$27.63 is the 75th percentile. Wages above this are outliers.
$26.64 - $28.72
12% of jobs
$28.72 - $30.79
8% of jobs
$30.79 - $32.87
5% of jobs
$32.87 - $34.94
3% of jobs
$34.94 - $37.02
2% of jobs
$14
$25
$37
To thrive as an IT Support Level 1, you need foundational knowledge of computer hardware, software, troubleshooting techniques, and typically a diploma or certification in IT or a related field. Familiarity with help desk ticketing systems, operating systems like Windows and Mac OS, and basic networking tools is valuable, and certifications such as CompTIA A+ are often preferred. Strong communication skills, patience, and a customer-focused mindset help you excel in assisting users and translating technical issues into understandable terms. These skills enable efficient problem resolution, positive user experiences, and smooth operation of IT services within an organization.
An IT Support Level 1 job involves providing basic technical assistance and troubleshooting for hardware, software, and network issues. Professionals in this role handle user support requests, resolve common technical problems, and escalate complex issues to higher-level support teams when necessary. They assist with system configurations, password resets, and basic diagnostics to ensure smooth IT operations. Strong communication, problem-solving skills, and knowledge of common IT systems are essential for success in this position.
An IT Support Level 1 technician is primarily responsible for responding to user inquiries, diagnosing and resolving basic hardware and software issues, and escalating more complex problems to higher-level support teams. Daily tasks often include logging and tracking support tickets, assisting with password resets, installing approved software, and maintaining documentation of issues and resolutions. You may also provide in-person or remote support depending on the company's setup and help train end-users on simple IT procedures. This role is an excellent entry point for building technical skills and gaining exposure to a wide range of IT issues in a collaborative team environment.

$19.75 - $27/hr
Other
Medical
Re-posted 29 days ago
Description
Pyek Group is a multi-brand hospitality organization operating a portfolio of waterpark properties across the United States. As the organization enters a period of significant growth, the complexity and scope of IT operations has expanded substantially. Pyek Group has recently implemented two new Point-of-Sale systems across its properties and, with continued organizational expansion on the horizon, will be onboarding an additional POS platform in the near future. Managing three separate POS ecosystems simultaneously - each with its own configuration, support requirements, and operational nuances - represents a meaningful increase in technical workload that necessitates dedicated support headcount.Â
This is a fast-paced, dynamic role that will be instrumental in supporting our POS platforms and ongoing operational needs across an expanding portfolio. The ideal candidate is adaptable, detail-oriented, and comfortable working in an environment where priorities shift quickly. They will work closely with the Director of IT and Business Application Manager to keep systems running smoothly through a critical period of organizational change.Â
POS Systems & PromotionsÂ
Help Desk & Ticket ManagementÂ
Multi-Site IT SupportÂ
User & Identity ManagementÂ
Requirements
Required QualificationsÂTeam StructureÂ
The Level 1 IT Support Technician will report directly to the Director of IT. Day-to-day task delegation may also come from our Business Application Manager, who oversees business application workflows and cross-property operational systems. This role is a key member of a small, collaborative IT team supporting all Pyek Group properties.Â