ZipRecruiter

Log In

2

Entry Level It Support Level 1 Jobs (NOW HIRING)

MY WIRELESS

IT Specialist

Las Vegas, NV · On-site

$13 - $18/hr

Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...

My Wireless

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...

ProSource

Entry Level IT Support Technician

Chicago, IL · On-site

$50K - $70K/yr

As an Entry-Level IT Support Technician, you will play a crucial role in ensuring the smooth operation of our company's technological infrastructure. You will work closely with our team to provide ...

TechJr Inc

Be Seen First

Level 1 IT Support Technician

Pensacola, FL · On-site

$20/hr

Level 1 IT Support Technician TechJr.com is a managed IT, cybersecurity, networking, and low-voltage support company serving businesses across the Gulf Coast. We support dental offices, professional ...

Guitar Center

IT Support Technician, Level 1

Kansas City, MO

$19.75 - $27.25/hr

About The Role: We're looking for a tech-savvy, customer-focused IT Support Technician Level 1 to join our End User Support Team. In this role,you'llserve as the first point of contact for IT-related ...

Guitar Center

IT Support Technician, Level 1

Brownsburg, IN

$20.50 - $28/hr

About The Role: We're looking for a tech-savvy, customer-focused IT Support Technician Level 1 to join our Help Desk & End User Support Team. In this role,you'llserve as the first point of contact ...

V-NET Consulting

Be Seen First

Level 1 IT Specialist

Opa Locka, FL · On-site

$39K - $42K/yr

Miami, FL (on-site/field work required) Employment Type: Full-Time Overview V-NET Consulting is seeking a motivated Level 1 IT Support Specialist to join our growing team. This is an entry-level ...

New

V-NET Consulting

Be Seen First

Level 1 IT Specialist

Opa Locka, FL · On-site

$39K - $42K/yr

Miami, FL (on-site/field work required) Employment Type: Full-Time Overview V-NET Consulting is seeking a motivated Level 1 IT Support Specialist to join our growing team. This is an entry-level ...

New

New Fathom

IT Support Technician I

Bend, OR

$25 - $34.25/hr

We are rapidly expanding our IT Support services and are searching for qualified candidates to join ... The core responsibilities of a level 1\-3 technician include responding to service requests via ...

K2 Staffing

Summary Our client is a leading IT Solutions Company in the North Nassau, NY area (Roslyn, NY) . They are in need of a Helpdesk Support Level I technician . A successful candidate will have a track ...

next page

Showing results 1-20

All JobsEntry Level It Support Level 1 Jobs

Entry Level It Support Level 1 information

See salary details

$11

$18

$26

How much do entry level it support level 1 jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for entry level it support level 1 in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.
What are the most commonly searched types of It Support Level 1 jobs? The most popular types of It Support Level 1 jobs are:
Entry Level It Support Level 1 jobs near you
IT Specialist

IT Specialist

MY WIRELESS

Las Vegas, NV • On-site

$13 - $18/hr

Full-time

Posted yesterday

Key responsibilities

  • Serve as the first point of contact for IT support tickets submitted by retail locations and perform Level 1 troubleshooting using documented procedures.

  • Accurately document issues, troubleshooting steps, and resolutions in the ticketing system and escalate issues that exceed Level 1 scope.

  • Assist with IT projects, Level 2 support activities, and hardware or network troubleshooting under the supervision of the IT Manager or senior IT staff.

My Wireless rating

2.5

Company rating: 2.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary

The IT Support Specialist I – Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation, while also gaining exposure to IT projects and higher-level support activities under direct supervision.

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff. The position does not independently own advanced troubleshooting, system configuration, vendor management, or infrastructure decisions.

Essential Job Duties and ResponsibilitiesLevel 1 Ticket Support & Issue Triage (Primary Responsibility)
  • Serve as the first point of contact for IT support tickets submitted by retail locations.
  • Perform Level 1 troubleshooting using documented procedures, knowledge base articles, and checklists.
  • Accurately document issues, troubleshooting steps, and resolutions in the ticketing system.
  • Identify when issues exceed Level 1 scope and escalate appropriately.
  • Follow defined SLAs, escalation paths, and prioritization guidelines.
Assisted Level 2 Support (Under IT Manager Oversight)
  • Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff.
  • Support diagnostics and remediation efforts for more complex issues after initial triage.
  • Perform tasks such as testing, validation, documentation, or implementation support without independent ownership.
  • Use Level 2 exposure as a learning opportunity to build technical skills.
Project Support & Implementation Assistance
  • Participate in IT projects such as system rollouts, upgrades, store openings, or equipment refreshes under IT Manager direction.
  • Assist with project-related tasks including preparation, deployment support, testing, and documentation.
  • Follow established project plans, timelines, and change management processes.
  • Does not act as a project owner or lead.
Hardware & Peripheral Support (Level 1 / Assisted Level 2)
  • Perform basic troubleshooting and setup for store hardware and peripherals.
  • Assist with hardware replacement and deployment using predefined configurations.
  • Support higher-level hardware troubleshooting only with supervision.
Network & Internet Support (Basic / Assisted)
  • Perform basic connectivity checks and validation steps.
  • Assist with ISP or aggregator ticket coordination.
  • Support additional diagnostics or remediation steps as directed.
  • No independent network configuration authority.
UCaaS / VoIP, Printer & CCTV Support (Level 1 / Assisted)
  • Perform basic troubleshooting and verification steps.
  • Assist with provisioning, replacements, or testing as directed.
  • Escalate complex issues or perform assisted troubleshooting with oversight.
System Access & User Support
  • Handle basic access requests such as password resets and access verification.
  • Assist with access provisioning tasks with proper approvals.
  • Support audits or access reviews as requested.
  • High school diploma or equivalent required
  • IT coursework, certification, or training preferred

Experience:

  • 0–1 years of IT support or helpdesk experience preferred

Apply