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Entry Level It Support Level 1 Jobs (NOW HIRING)

MY WIRELESS

IT Specialist

Las Vegas, NV

$13 - $18/hr

Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...

My Wireless

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...

Cowabunga Vegas

Level 1 IT Support Technician

Katy, TX · On-site

$19.75 - $27/hr

Serve as a front-line resource for IT support requests submitted via the ticketing system * Triage, prioritize, and resolve Level 1 support tickets in a timely manner; escalate complex issues as ...

Judicial Title

IT Administrator

Rye Brook, NY · On-site

Project Management - Management and hands-on implementation of all IT projects. * Employee IT Support - Level 1 support (Desktops, printers, scanners, general PC help & training) * Manage IT budget ...

Gutor

IT Service Desk Level 1 Support

Houston, TX · On-site

$60K - $70K/yr

... Entry level to 3 years experience in the specific role but may have some general working experience A Level 1 (L1) Support Agent is the first line of IT support, responsible for handling incoming ...

Ki Security and Compliance Group

Be Seen First

Junior IT Technician

Denver, CO · On-site

$45K - $50K/yr

Entry-Level IT Technician (Onsite / Hands-On Support) Are you looking for an entry-level IT role ... Clear path for growth into higher-level technical roles * Support from experienced technicians and ...

Sentinel Blue

IT Support Technician

$42K - $55K/yr

This role is for an entry-level IT support person or administrator with strong customer service skills . Our ideal person for this role is a natural communicator, empathetic and technically-inclined.

Landus

IT Support Technician - Level 2

Humboldt, IA

$20.75 - $28.25/hr

Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...

DSN Group, Inc.

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related ... Previous experience in IT, customer service, or other related fields * Ability to build rapport ...

Tomorrow's Technology Today

Help Desk Support - Level 1 Tomorrow's Technology Today is a fast-growing IT Managed Service Provider located in St. Henry, OH serving small and medium sized businesses North-West Ohio and North East ...

Ivy Tech Community College

IT Support

Columbus, IN · On-site

$20 - $27.50/hr

... Service Level Agreement (SLA) and that the communication documented within cases/incidents is ... in one or more statewide teams as needed. • Share responsibility of physical and data security ...

TeamLogic IT

IT Technician Level One

Needham, MA · On-site

$58K/yr

We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our ... Technical Support : Provide remote and on-site technical support to SMB clients, troubleshooting ...

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All JobsEntry Level It Support Level 1 Jobs

Entry Level It Support Level 1 information

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$11

$18

$26

How much do entry level it support level 1 jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for entry level it support level 1 in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.
What are the most commonly searched types of It Support Level 1 jobs? The most popular types of It Support Level 1 jobs are:
Entry Level It Support Level 1 jobs near you
IT Specialist

IT Specialist

MY WIRELESS

Las Vegas, NV

$13 - $18/hr

Full-time

Posted 11 days ago

My Wireless rating

2.5

Company rating: 2.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary

The IT Support Specialist I – Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation, while also gaining exposure to IT projects and higher-level support activities under direct supervision.

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff. The position does not independently own advanced troubleshooting, system configuration, vendor management, or infrastructure decisions.

Essential Job Duties and ResponsibilitiesLevel 1 Ticket Support & Issue Triage (Primary Responsibility)
  • Serve as the first point of contact for IT support tickets submitted by retail locations.
  • Perform Level 1 troubleshooting using documented procedures, knowledge base articles, and checklists.
  • Accurately document issues, troubleshooting steps, and resolutions in the ticketing system.
  • Identify when issues exceed Level 1 scope and escalate appropriately.
  • Follow defined SLAs, escalation paths, and prioritization guidelines.
Assisted Level 2 Support (Under IT Manager Oversight)
  • Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff.
  • Support diagnostics and remediation efforts for more complex issues after initial triage.
  • Perform tasks such as testing, validation, documentation, or implementation support without independent ownership.
  • Use Level 2 exposure as a learning opportunity to build technical skills.
Project Support & Implementation Assistance
  • Participate in IT projects such as system rollouts, upgrades, store openings, or equipment refreshes under IT Manager direction.
  • Assist with project-related tasks including preparation, deployment support, testing, and documentation.
  • Follow established project plans, timelines, and change management processes.
  • Does not act as a project owner or lead.
Hardware & Peripheral Support (Level 1 / Assisted Level 2)
  • Perform basic troubleshooting and setup for store hardware and peripherals.
  • Assist with hardware replacement and deployment using predefined configurations.
  • Support higher-level hardware troubleshooting only with supervision.
Network & Internet Support (Basic / Assisted)
  • Perform basic connectivity checks and validation steps.
  • Assist with ISP or aggregator ticket coordination.
  • Support additional diagnostics or remediation steps as directed.
  • No independent network configuration authority.
UCaaS / VoIP, Printer & CCTV Support (Level 1 / Assisted)
  • Perform basic troubleshooting and verification steps.
  • Assist with provisioning, replacements, or testing as directed.
  • Escalate complex issues or perform assisted troubleshooting with oversight.
System Access & User Support
  • Handle basic access requests such as password resets and access verification.
  • Assist with access provisioning tasks with proper approvals.
  • Support audits or access reviews as requested.
  • High school diploma or equivalent required
  • IT coursework, certification, or training preferred

Experience:

  • 0–1 years of IT support or helpdesk experience preferred

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