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Remote It Support Level 1 Jobs (NOW HIRING)

Carports Anywhere

IT Specialist

Flexible schedule Job Title : Remote IT Support Specialist Position Type : Part-Time, Remote (Prefer Candidates that live in Florida) About the Role Carports Anywhere located in Starke, FL is seeking ...

ProTek IT Solutions

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

Requires a firm grasp of Layer 1-7 networking. * Able to implement more advanced firewall features ... However, we're also open to remote or out-of-state candidates who can do the above. We offer ...

EmergeOrtho

IT Support Specialist

Shallotte, NC · On-site +1

This position will be remote, but travel to an EmergeOrtho office may be required depending on need ... The specialist promotes efficient utilization of resources while maintaining a high level of ...

Net at Work

IT Support Specialist

$60K - $80K/yr

About Net at Work Founded in 1996, Net at Work is one of North America's largest technology ... Provide on-site support in our NYC office and remote support to employees across the organization.

Propeller Industries

IT Support Specialist

New York, NY · On-site +1

IT Support Specialist Department: IT Services and Systems Employment Type: Full Time Location ... remote troubleshooting, asking targeted questions to identify root cause. • Provides Tier 1 and ...

Shield

IT Support Supervisor

Anaheim, CA · On-site +1

$80K - $90K/yr

IronOrbit - Remote Compensation: $80,000 - $90,000 / year Description Supervises the day-to-day ... Assists Manager with Level I/II onboarding and skills development as needed. The IT Escalation ...

DensityAI

Associate IT Support Engineer

Mountain View, CA · On-site +1

$90K - $140K/yr

Own day-to-day IT support for our Mountain View office and remote team - endpoint provisioning ... Strong fundamentals in macOS, Windows, and Linux endpoint support * 1+ years of IT support, ...

RELQ TECHNOLOGIES LLC

IT Support Administrator Mode of Job: 5 Day Onsite Location: Draper UTAH Country: United States ... remote staff on hardware, software, and networking issues ● Assist in the upkeep of office ...

Quanta Services

IT Support Analyst

Birmingham, AL · On-site +1

... and remote environments, including support for operational technology (OT) systems critical to ... Provide Tier 1 and Tier 2 technical support for hardware, software, network, and connectivity ...

Onebrief, Inc

IT Support Specialist

$70K - $85K/yr

Onebrief operates as an all-remote company, though many of our employees work alongside our ... Tier 1 IT support: Serve as the first point of contact for IT support requests, troubleshooting ...

FiscalNote

IT Support Lead

$80K - $95K/yr

You value structure, accountability, and continuous improvement at the team level. The salary range ... IT Service Desk / Support experience with at least 1-2 years in a team lead, supervisor, or ...

eXp World Holdings, Inc.

IT Support Technician - (REMOTE)

$22 - $30.25/hr

We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual ... of the IT Support Technician. How you will make an impact: * Utilize remote monitoring and ...

Sangoma

IT Support Manager - Remote US

Atlanta, GA · Remote

... level of cross-functional coordination where no two days are the same. The ideal candidate is ... Matching 401K program - 100% match on 4%. * Employee Stock Purchase Plan after one year of service.

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All JobsRemote It Support Level 1 Jobs

Remote It Support Level 1 information

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How much do remote it support level 1 jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for remote it support level 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Support Level 1, and why are they important?

To thrive as a Remote IT Support Level 1, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant certification like CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users with varying technical abilities. These skills are crucial for delivering prompt, accurate support and maintaining user productivity in remote environments.

What are some common challenges faced by Remote IT Support Level 1 professionals, and how can they be addressed?

Remote IT Support Level 1 professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support requests simultaneously, and communicating technical solutions to users with varying levels of technical knowledge. These challenges can be addressed by utilizing robust remote access tools, maintaining strong time management skills, and developing clear, patient communication techniques. Additionally, building a solid knowledge base of common issues and solutions can help streamline support and improve user satisfaction.

What is the difference between Remote It Support Level 1 vs Remote Help Desk Technician?

AspectRemote It Support Level 1Remote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, technical support, troubleshootingCustomer support, troubleshooting, issue resolution
Industry UsageIT services, tech companies, MSPsIT support, customer service, tech companies

Remote It Support Level 1 and Remote Help Desk Technician roles often overlap in certifications and work environments, focusing on troubleshooting and customer support. However, the Help Desk Technician may have a broader customer service focus, while Level 1 emphasizes technical issue resolution. Both roles are essential in IT support structures and are frequently used interchangeably depending on company terminology.

What are Remote IT Support Level 1 jobs?

Remote IT Support Level 1 jobs involve providing basic technical assistance and troubleshooting services to users over the phone, email, or chat. Professionals in this role typically handle issues like password resets, software installation, connectivity problems, and simple hardware support. They act as the first point of contact for IT-related issues and may escalate more complex problems to higher-level support teams. These jobs are often fully remote, allowing technicians to assist users from anywhere.
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Remote It Support Level 1 jobs near you
Infographic showing various Remote It Support Level 1 job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 72% Full Time, 4% Part Time, 4% Temporary, and 16% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Technician (level 1 or 2)

Topaz Fiscal Services

Atlanta, GA • Remote

$50K - $70K/yr

Full-time

Posted yesterday

Job description

Join Harvest Tech Solutions, a leading provider of innovative IT solutions, as a Remote IT Support Technician. We are seeking a talented individual to troubleshoot and resolve technical issues, maintain computer systems, and administer network environments. If you're passionate about delivering top-notch IT support and thrive in a remote work environment, we want to hear from you.

Responsibilities:

  • Provide remote IT support to clients, diagnosing and resolving technical issues promptly and efficiently.
  • Document all troubleshooting steps taken to resolve issues, ensuring clear and comprehensive records.
  • Maintain and optimize computer systems and network environments to ensure maximum performance and reliability.
  • Maintain Windows Desktop OS and Windows Server OS
  • Oversee windows Patching and RMM alerts via RMM system
  • Perform firewall administration tasks, including configuration and management of SonicWall and Meraki.
  • Implement security measures to protect systems and data from potential threats.
  • Administer email systems, ensuring seamless communication channels for clients including Office 365 administration.
  • Create and maintain clear and organized IT documentation for reference and training purposes.

Requirements:

  • Proven experience in providing remote IT support, troubleshooting hardware and software issues.
  • Strong understanding of network security principles and best practices.
  • Experience in email administration, including configuration and maintenance of Office 365 environments.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and collaboratively in a remote team environment.
  • Detail-oriented with a focus on delivering high-quality solutions.

Preferred Qualifications:

  • Certifications such as CompTIA Network+, CompTIA Security+, or Cisco Certified Network Associate (CCNA).
  • Bachelor’s degree in computer science or equivalent

Salary commensurate with experience