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Remote It Support Level 1 Jobs (NOW HIRING)

Carports Anywhere

IT Specialist

Starke, FL · On-site +1

Flexible schedule Job Title : Remote IT Support Specialist Position Type : Part-Time, Remote (Prefer Candidates that live in Florida) About the Role Carports Anywhere located in Starke, FL is seeking ...

INFUSE

IT Support Specialist (Contract, Remote)

End-User Support Provide remote IT support across locations and time zones. Troubleshoot issues with Windows 10/11, macOS, Microsoft 365, Google Workspace, VPN, Wi-Fi, browsers, and business ...

ProTek IT Solutions

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

Requires a firm grasp of Layer 1-7 networking. * Able to implement more advanced firewall features ... However, we're also open to remote or out-of-state candidates who can do the above. We offer ...

EmergeOrtho

IT Support Specialist

Shallotte, NC · On-site +1

This position will be remote, but travel to an EmergeOrtho office may be required depending on need ... The specialist promotes efficient utilization of resources while maintaining a high level of ...

Vaco LLC

IT support Specialist

Los Angeles, CA · On-site +1

... remote environments. This role focuses on endpoint support, identity access, collaboration tools, and maintaining a high-quality end-user experience. Key Responsibilities Provide Level 1-2 IT support ...

Vaco LLC

IT support Specialist

Los Angeles, CA · On-site +1

... remote environments. This role focuses on endpoint support, identity access, collaboration tools, and maintaining a high-quality end-user experience. Key Responsibilities Provide Level 1-2 IT support ...

Vaco LLC

IT support Specialist

Los Angeles, CA · On-site +1

... remote environments. This role focuses on endpoint support, identity access, collaboration tools, and maintaining a high-quality end-user experience. Key Responsibilities Provide Level 1-2 IT support ...

Vaco LLC

IT support Specialist

Los Angeles, CA · On-site +1

... remote environments. This role focuses on endpoint support, identity access, collaboration tools, and maintaining a high-quality end-user experience. Key Responsibilities Provide Level 1-2 IT support ...

Vaco LLC

IT support Specialist

Los Angeles, CA · On-site +1

... remote environments. This role focuses on endpoint support, identity access, collaboration tools, and maintaining a high-quality end-user experience. Key Responsibilities Provide Level 1-2 IT support ...

Vaco LLC

IT support Specialist

Los Angeles, CA · On-site +1

... remote environments. This role focuses on endpoint support, identity access, collaboration tools, and maintaining a high-quality end-user experience. Key Responsibilities Provide Level 1-2 IT support ...

Vaco LLC

IT support Specialist

Los Angeles, CA · On-site +1

... remote environments. This role focuses on endpoint support, identity access, collaboration tools, and maintaining a high-quality end-user experience. Key Responsibilities Provide Level 1-2 IT support ...

Vaco LLC

IT support Specialist

Los Angeles, CA · On-site +1

... remote environments. This role focuses on endpoint support, identity access, collaboration tools, and maintaining a high-quality end-user experience. Key Responsibilities Provide Level 1-2 IT support ...

Vaco LLC

IT support Specialist

Los Angeles, CA · On-site +1

... remote environments. This role focuses on endpoint support, identity access, collaboration tools, and maintaining a high-quality end-user experience. Key Responsibilities Provide Level 1-2 IT support ...

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Remote It Support Level 1 information

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$14

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How much do remote it support level 1 jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for remote it support level 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Support Level 1, and why are they important?

To thrive as a Remote IT Support Level 1, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant certification like CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users with varying technical abilities. These skills are crucial for delivering prompt, accurate support and maintaining user productivity in remote environments.

What are some common challenges faced by Remote IT Support Level 1 professionals, and how can they be addressed?

Remote IT Support Level 1 professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support requests simultaneously, and communicating technical solutions to users with varying levels of technical knowledge. These challenges can be addressed by utilizing robust remote access tools, maintaining strong time management skills, and developing clear, patient communication techniques. Additionally, building a solid knowledge base of common issues and solutions can help streamline support and improve user satisfaction.

What is the difference between Remote It Support Level 1 vs Remote Help Desk Technician?

AspectRemote It Support Level 1Remote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, technical support, troubleshootingCustomer support, troubleshooting, issue resolution
Industry UsageIT services, tech companies, MSPsIT support, customer service, tech companies

Remote It Support Level 1 and Remote Help Desk Technician roles often overlap in certifications and work environments, focusing on troubleshooting and customer support. However, the Help Desk Technician may have a broader customer service focus, while Level 1 emphasizes technical issue resolution. Both roles are essential in IT support structures and are frequently used interchangeably depending on company terminology.

What are Remote IT Support Level 1 jobs?

Remote IT Support Level 1 jobs involve providing basic technical assistance and troubleshooting services to users over the phone, email, or chat. Professionals in this role typically handle issues like password resets, software installation, connectivity problems, and simple hardware support. They act as the first point of contact for IT-related issues and may escalate more complex problems to higher-level support teams. These jobs are often fully remote, allowing technicians to assist users from anywhere.
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Remote It Support Level 1 jobs near you
Infographic showing various Remote It Support Level 1 job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 4% Part Time, 4% Temporary, and 16% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.
IT Support Technician Level 1

IT Support Technician Level 1

Info Advantage Inc

Rochester, NY • Remote

$45K - $55K/yr

Full-time

Posted 26 days ago

Job description

IT Support Technician Level 1:

This role focuses primarily on remote end-user support, with additional responsibility for project work related to workstation deployments and managed services onboarding. The ideal candidate is customer-focused, organized, and comfortable working in a fast-paced managed services environment.
Key Responsibilities
Remote Support & Service Desk

  • Provide Tier 1–2 remote technical support for client end users via phone, email, and remote access tools.
  • Troubleshoot and resolve issues related to Windows workstations, Microsoft 365, email, printers, VPNs, and common business applications.
  • Document incidents, requests, and resolutions accurately within the ticketing system.
  • Escalate complex issues appropriately while maintaining ownership and communication with the client.
  • Adhere to service level agreements (SLAs) and internal support procedures.
Project & Onboarding Support

  • Assist with workstation setup, configuration, and deployment for new and existing clients.
  • Support managed services onboarding activities, including:
    • New user provisioning
    • Device enrollment and configuration
    • Software installation and standardization
    • Documentation of client environments
  • Work collaboratively with senior engineers and project leads to execute onboarding and workstation refresh projects.
  • Perform basic quality checks to ensure systems are configured according to Info Advantage standards.
Client Experience & Internal Collaboration

  • Communicate clearly and professionally with clients of varying technical skill levels.
  • Provide timely updates and set realistic expectations with clients.
  • Contribute to internal documentation and knowledge base articles.
  • Identify recurring issues and suggest process or technical improvements.
Required Qualifications
  • 1–3 years of experience in a helpdesk, service desk, or MSP environment.
  • Strong working knowledge of:
    • Windows 11
    • Microsoft 365 (Exchange Online, Outlook, Teams, OneDrive, SharePoint)
    • Basic networking concepts (DNS, DHCP, VPNs)
  • Experience providing remote technical support.
  • Familiarity with ticketing systems and documentation best practices.
  • Strong customer service, communication, and time-management skills.
Preferred Qualifications
  • Experience working for a managed services provider (MSP).
  • Exposure to endpoint management tools (e.g., RMM, MDM, Intune).
  • Experience with workstation imaging or standardized deployments.
  • CompTIA A+, Network+, or Microsoft certifications (or willingness to obtain).
  • Basic understanding of cybersecurity best practices for end users.