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Remote It Support Level 1 Jobs (NOW HIRING)

Matrix Global

IT Support Specialist

Jersey City, NJ · On-site +1

Description IT Support Specialist (Onsite/Hybrid) Position Overview We are seeking an experienced IT Support Specialist to provide onsite and remote operational IT support within a fast-paced ...

Sentinel Blue

IT Support Technician

Charleston, SC · On-site +1

$42K - $55K/yr

This role follows a hybrid schedule, combining in-office days for hands-on IT support with remote workdays. Applicants must be located in, or willing to relocate to, the Charleston, SC area. This ...

Pivotal Health

IT Support Specialist

New York, NY · Remote

$110K - $130K/yr

Role Overview We're looking for an IT Support Specialist to help lead IT as we plan to relocate one ... Deliver in-office, hands-on IT support and remote support for distributed employees * Manage ...

Interlaced

IT Support Technician III - Remote

$22 - $30.25/hr

The candidate must be personable and have the ability to interact with each level of the client ... As one of the highest levels of technical escalation, you will ensure escalated tickets have a ...

GDI Infotech

Level 2 Service Desk Support

Ann Arbor, MI · Remote

$60K - $65K/yr

This is a remote position. IT Support Engineer II (Remote) - Managed Services (MSP) About the Role ... Collaborate with Level 1 and Level 3 engineers to ensure timely resolution of incidents * Document ...

Xantrion

IT Support Engineer (Remote - Fresno)

Fresno, CA · On-site +1

$60K - $65K/yr

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we ...

Xantrion

IT Support Engineer (Remote - Fresno)

Fresno, CA · Remote

$60K - $65K/yr

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we ...

Addison Group

IT Support Technician

Oklahoma City, OK · Remote

$45K - $65K/yr

You'll provide in-person and remote technical support across company sites, with up to 50% travel ... Deliver responsive Tier 1-2 support for hardware, software, networking, and peripherals * Serve as ...

Sentinel Blue

IT Support Technician

$42K - $55K/yr

This role is for an entry-level IT support person or administrator with strong customer service ... This is a full-time position that is fully remote. Applicants must be located in, or willing to ...

Nymbus, Inc.

Enterprise IT Support Analyst

$65K - $80K/yr

Provide Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS ... Annual Cash Bonus and Equity Options commensurate with the role level and experience * 100% Remote ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltim ... Provide first level technical support, maintenance and troubleshooting for hardware and software in ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Ashland City, TN · Remote

$45K - $65K/yr

Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Pleasanton, TX · Remote

$45K - $65K/yr

Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of ...

New

theITSC

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Remote IT Support (WFH Tech Advisor)

Huntsville, AL · Remote

$45K - $65K/yr

Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Garland, TX · Remote

$45K - $65K/yr

Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of ...

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How much do remote it support level 1 jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote it support level 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Support Level 1, and why are they important?

To thrive as a Remote IT Support Level 1, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant certification like CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users with varying technical abilities. These skills are crucial for delivering prompt, accurate support and maintaining user productivity in remote environments.

What are some common challenges faced by Remote IT Support Level 1 professionals, and how can they be addressed?

Remote IT Support Level 1 professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support requests simultaneously, and communicating technical solutions to users with varying levels of technical knowledge. These challenges can be addressed by utilizing robust remote access tools, maintaining strong time management skills, and developing clear, patient communication techniques. Additionally, building a solid knowledge base of common issues and solutions can help streamline support and improve user satisfaction.

What is the difference between Remote It Support Level 1 vs Remote Help Desk Technician?

AspectRemote It Support Level 1Remote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, technical support, troubleshootingCustomer support, troubleshooting, issue resolution
Industry UsageIT services, tech companies, MSPsIT support, customer service, tech companies

Remote It Support Level 1 and Remote Help Desk Technician roles often overlap in certifications and work environments, focusing on troubleshooting and customer support. However, the Help Desk Technician may have a broader customer service focus, while Level 1 emphasizes technical issue resolution. Both roles are essential in IT support structures and are frequently used interchangeably depending on company terminology.

What is a Remote IT Support Level 1?

Remote IT Support Level 1 jobs involve providing basic technical assistance and troubleshooting services to users over the phone, email, or chat. Professionals in this role typically handle issues like password resets, software installation, connectivity problems, and simple hardware support. They act as the first point of contact for IT-related issues and may escalate more complex problems to higher-level support teams. These jobs are often fully remote, allowing technicians to assist users from anywhere.
More about Remote It Support Level 1 jobs
What cities are hiring for Remote It Support Level 1 jobs? Cities with the most Remote It Support Level 1 job openings:
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Remote It Support Level 1 jobs near you
Infographic showing various Remote It Support Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Specialist

Matrix Global

Jersey City, NJ • On-site, Remote

Full-time

Posted 27 days ago

Job description

Description
IT Support Specialist (Onsite/Hybrid)
Position Overview
We are seeking an experienced IT Support Specialist to provide onsite and remote operational IT support within a fast-paced technology environment. This role is responsible for ensuring seamless day-to-day IT operations, supporting employees, managing endpoint devices, facilitating onboarding and offboarding processes, and maintaining office technology infrastructure.
The ideal candidate will serve as the primary onsite IT resource, collaborating closely with global IT, Security, Infrastructure, and Engineering teams to deliver exceptional technical support and operational continuity.
Key Responsibilities
Onsite IT Support & Employee Operations
  • Provide onsite IT support for approximately 120+ office-based employees.
  • Troubleshoot hardware, software, SaaS applications, conferencing systems, printers, and office technology issues.
  • Deliver responsive technical support to employees and executives.
  • Support onboarding and offboarding activities, including:Device preparation and deployment
  • User account setup and configuration
  • Equipment assignment and collection
  • Access and permissions support
  • Ensure operational continuity for employee IT services.

Endpoint & Identity Management
  • Support and maintain MacOS and Windows environments.
  • Deploy, enroll, patch, troubleshoot, and maintain endpoint devices using:Kandji
  • Microsoft Intune
  • Manage user lifecycle operations, including:Account provisioning and deprovisioning
  • Access management
  • Permission administration
  • Identity-related troubleshooting
  • Provide support for:Google Workspace
  • Okta
  • Cato VPN
  • Zoom

Office Infrastructure & Technology Support
  • Support office technology and infrastructure, including:Wireless networking
  • Conference rooms and collaboration technologies
  • Zoom Rooms and Neat devices
  • Audio/Visual systems
  • Printers and peripherals
  • Employee hardware and office technology equipment
  • Perform onsite troubleshooting and issue resolution.
  • Coordinate with vendors, service providers, and internet service providers when needed.
  • Ensure office technology readiness and uninterrupted business operations.

Project & Infrastructure Support
  • Participate in IT infrastructure and operational projects.
  • Assist with:Office relocations and expansions
  • Network infrastructure deployments
  • Data center setup and support
  • Hardware refresh and rollout initiatives
  • Office cabling and technology installations
  • Support occasional after-hours maintenance activities when required.

Collaboration & Reporting
  • Work closely with internal IT, Infrastructure, Security, and Engineering teams.
  • Escalate and coordinate complex technical issues as needed.
  • Maintain clear communication regarding incidents, support requests, and operational activities.
  • Track and manage work through ticketing and project management platforms such as Jira, SuperOps, monday.com, or similar tools.
  • Follow established IT operational procedures, standards, and documentation.

Required Qualifications
  • 5+ years of experience in onsite IT support, desktop support, or corporate IT operations.
  • Strong hands-on experience supporting MacOS and Windows environments.
  • Experience administering and supporting:Kandji
  • Microsoft Intune
  • Google Workspace
  • Okta
  • Cato VPN
  • Strong troubleshooting and problem-solving skills.
  • Experience supporting office infrastructure, end-user devices, and collaboration technologies.
  • Excellent customer service and communication skills.
  • Ability to work independently while collaborating effectively with distributed global teams.

Preferred Qualifications
  • Experience supporting high-growth technology, fintech, or SaaS organizations.
  • Familiarity with Fortinet and UniFi/Ubiquiti networking environments.
  • Experience managing onboarding and offboarding processes.
  • Experience supporting infrastructure, network, or office technology projects.
  • Knowledge of SaaS management platforms such as Torii or similar tools.
  • Experience with office relocations, data center operations, and network implementations.

Technical Environment
  • MacOS
  • Windows
  • Kandji
  • Microsoft Intune
  • Google Workspace
  • Okta
  • Cato VPN
  • Zoom & Zoom Rooms
  • Neat Devices
  • Jira
  • SuperOps
  • monday.com
  • Fortinet (Preferred)
  • UniFi/Ubiquiti (Preferred)

Work Arrangement
Full-Time Option
  • 5 days per week
  • Onsite: Tuesday-Thursday
  • Remote: Monday and Friday

Part-Time Option
  • 3 days per week
  • Onsite: Tuesday-Thursday

Additional Information
  • Occasional evening or weekend support may be required.
  • This position requires a hands-on, customer-focused professional who thrives in a dynamic and fast-paced environment.
  • The successful candidate will work closely with global IT, Infrastructure, Security, and Engineering teams to ensure a seamless technology experience for employees.

Matrix is a global, dynamic, and fast-growing technology services and consulting company with over 17,000 employees worldwide. Founded in 2001, Matrix has grown through significant organic expansion and strategic acquisitions, executing some of the largest and most impactful technology projects in the market.
We specialize in the design, development, and implementation of advanced technologies, software solutions, and digital products. Our services include infrastructure and consulting, IT outsourcing and offshore delivery, training and assimilation programs, and acting as a trusted implementation and delivery partner for the world's leading software vendors.
With deep expertise across both the private and public sectors-spanning Finance, Telecom, Healthcare, Hi-Tech, Education, Defense, and Security-Matrix serves a strong customer base in Israel alongside a continuously expanding global client portfolio.
At Matrix, our people are at the heart of our success. We are a community of talented, creative, and dedicated professionals who are passionate about innovation and excellence. We actively attract, develop, and retain top talent, recognizing that every employee's contribution is critical to our continued growth and future success.
Matrix's success is built on a challenging and engaging work environment, competitive compensation and benefits, and meaningful career development opportunities. We foster a diverse, inclusive culture that encourages collaboration, continuous learning, and growth-together.
Join the winning team. Be challenged, grow your career, and enjoy the journey in a highly respected global organization.
To learn more, visit: www.matrix-ifs.com
EQUAL OPPORTUNITY EMPLOYER: Matrix is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Matrix is committed to the principle of equal employment opportunity for all employees, providing employees with a work environment free of discrimination and harassment. All employment decisions at Matrix are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in our locations. Matrix will not tolerate discrimination or harassment based on any of these characteristics. Matrix encourages applicants of all ages.

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