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Remote It Support Level 1 Jobs (NOW HIRING)

Sangoma

IT Support Manager - Remote US

Atlanta, GA · On-site +1

... level of cross-functional coordination where no two days are the same. The ideal candidate is ... Matching 401K program - 100% match on 4%. * Employee Stock Purchase Plan after one year of service.

FiscalNote

IT Support Lead

Charleston, WV · Remote

$80K - $95K/yr

You value structure, accountability, and continuous improvement at the team level. The salary range ... IT Service Desk / Support experience with at least 1-2 years in a team lead, supervisor, or ...

Sangoma

IT Support Manager - Remote US

Dallas, TX · Remote

... level of cross-functional coordination where no two days are the same. The ideal candidate is ... Matching 401K program - 100% match on 4%. * Employee Stock Purchase Plan after one year of service.

Sangoma

IT Support Manager - Remote US

Atlanta, GA · Remote

... level of cross-functional coordination where no two days are the same. The ideal candidate is ... Matching 401K program - 100% match on 4%. * Employee Stock Purchase Plan after one year of service.

Sangoma

IT Support Manager - Remote US

Dallas, TX · Remote

... level of cross-functional coordination where no two days are the same. The ideal candidate is ... Matching 401K program - 100% match on 4%. * Employee Stock Purchase Plan after one year of service.

Sentinel Blue

IT Support Technician

$42K - $55K/yr

This role is for an entry-level IT support person or administrator with strong customer service ... This is a full-time position that is fully remote. Applicants must be located in, or willing to ...

CW IT SUPPORT INC

Tier 1 Support Technician

Wilmington, NC · On-site +1

$35K - $40K/yr

Tier I IT Support Technician - Wilmington, NC Looking to join an incredible team of IT technicians ... This will depend upon experience level and skill-set, among other factors. We offer profit sharing ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltim ... Provide first level technical support, maintenance and troubleshooting for hardware and software in ...

Addison Group

IT Support Technician

Oklahoma City, OK · Remote

$45K - $65K/yr

You'll provide in-person and remote technical support across company sites, with up to 50% travel ... Deliver responsive Tier 1-2 support for hardware, software, networking, and peripherals * Serve as ...

Underdog

IT Support Engineer

OR · Remote

$90K - $120K/yr

Who you are * 2-4+ years of hands-on IT Support, Systems Administration, or IT Engineering experience, preferably in a remote-first or distributed environment. * Extensive experience in administering ...

Interlaced

IT Support Technician III - Remote

$22 - $30.25/hr

The candidate must be personable and have the ability to interact with each level of the client ... As one of the highest levels of technical escalation, you will ensure escalated tickets have a ...

Wurk

IT Support Administrator

$85K - $105K/yr

Würk provides an all-in-one workforce management solution to employers in highly regulated ... Provide outstanding customer service via remote support channels and tools (e.g., Teams screen ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Little Rock, AR · Remote

$45K - $65K/yr

Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Baton Rouge, LA · Remote

$45K - $65K/yr

Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Gilbert, AZ · Remote

$45K - $65K/yr

Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Largo, FL · Remote

$45K - $65K/yr

Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Dunwoody, GA · Remote

$45K - $65K/yr

Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of ...

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All JobsRemote It Support Level 1 Jobs

Remote It Support Level 1 information

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$14

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$37

How much do remote it support level 1 jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for remote it support level 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Support Level 1, and why are they important?

To thrive as a Remote IT Support Level 1, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant certification like CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users with varying technical abilities. These skills are crucial for delivering prompt, accurate support and maintaining user productivity in remote environments.

What are some common challenges faced by Remote IT Support Level 1 professionals, and how can they be addressed?

Remote IT Support Level 1 professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support requests simultaneously, and communicating technical solutions to users with varying levels of technical knowledge. These challenges can be addressed by utilizing robust remote access tools, maintaining strong time management skills, and developing clear, patient communication techniques. Additionally, building a solid knowledge base of common issues and solutions can help streamline support and improve user satisfaction.

What is the difference between Remote It Support Level 1 vs Remote Help Desk Technician?

AspectRemote It Support Level 1Remote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, technical support, troubleshootingCustomer support, troubleshooting, issue resolution
Industry UsageIT services, tech companies, MSPsIT support, customer service, tech companies

Remote It Support Level 1 and Remote Help Desk Technician roles often overlap in certifications and work environments, focusing on troubleshooting and customer support. However, the Help Desk Technician may have a broader customer service focus, while Level 1 emphasizes technical issue resolution. Both roles are essential in IT support structures and are frequently used interchangeably depending on company terminology.

What are Remote IT Support Level 1 jobs?

Remote IT Support Level 1 jobs involve providing basic technical assistance and troubleshooting services to users over the phone, email, or chat. Professionals in this role typically handle issues like password resets, software installation, connectivity problems, and simple hardware support. They act as the first point of contact for IT-related issues and may escalate more complex problems to higher-level support teams. These jobs are often fully remote, allowing technicians to assist users from anywhere.
More about Remote It Support Level 1 jobs
What cities are hiring for Remote It Support Level 1 jobs? Cities with the most Remote It Support Level 1 job openings:
What are the most commonly searched types of It Support Level 1 jobs? The most popular types of It Support Level 1 jobs are:
What states have the most Remote It Support Level 1 jobs? States with the most job openings for Remote It Support Level 1 jobs include:
What job categories do people searching Remote It Support Level 1 jobs look for? The top searched job categories for Remote It Support Level 1 jobs are:
Remote It Support Level 1 jobs near you
Infographic showing various Remote It Support Level 1 job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 72% Full Time, 4% Part Time, 4% Temporary, and 16% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Manager - Remote US

Sangoma

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 19 days ago

Key responsibilities

  • Lead, mentor, and develop a global IT support team delivering end-user support across multiple regions and time zones.

  • Manage daily service desk operations including incident management, service requests, escalations, SLA performance, and ticket queues.

  • Drive operational excellence and continuous improvement through process management, workflow optimization, documentation standards, and automation initiatives.

Job description

Mandatary Application Instruction:
Applications without this step will be automatically archived. To verify you are a human operations leader and have read this description, please include a brief, 2-sentence response at the very top of your resume or cover letter answering this exact question: What is your preferred ITIL framework metric for measuring help desk efficiency beyond simple resolution time, and why?
IT Support Manager
Sangoma is a global leader in business communications, delivering innovative cloud-based communications solutions including UCaaS, CCaaS, VoIP, connectivity, and managed services to businesses worldwide. As Sangoma continues to grow through innovation, acquisitions, and platform consolidation, we remain focused on delivering reliable technology solutions and exceptional customer experiences.
We are seeking an experienced IT Support Manager to lead our global End User Services team and drive operational excellence across IT support functions. This role is critical to scaling Sangoma's global IT support operations while driving operational consistency, automation, and an exceptional end-user experience.
The IT Support Manager will oversee service desk operations, endpoint support, onboarding/offboarding, ticket governance, and process improvement initiatives in a fast-paced global environment. This role requires a leader who is comfortable operating in a dynamic environment with multiple priorities, shifting demands, and a high level of cross-functional coordination where no two days are the same.
The ideal candidate is operationally disciplined, highly collaborative, and capable of learning and understanding existing processes before implementing changes or optimization initiatives. Success in this role requires the ability to evaluate current workflows, build strong cross-functional relationships, and identify thoughtful, scalable improvements that align with business operations and organizational goals.
This is a remote US-based role supporting global teams. Candidates in Central or Eastern time zones are preferred.
You Role:
  • Lead, mentor, and develop a global IT support team delivering end-user support across multiple regions and time zones.
  • Manage daily service desk operations including incident management, service requests, escalations, SLA -performance, and ticket queues.
  • Ensure tickets are accurately categorized, prioritized, assigned, and resolved in a timely manner.
  • Monitor support metrics, ticket trends, recurring incidents, and team performance to identify root causes, reduce ticket volumes, improve user experience, and drive continuously improve service improvement.
  • Drive operational excellence through strong process management, documentation standards, service delivery best practices, accountability, and continuous improvement.
  • Manage onboarding/offboarding, vendor management, procurement and hardware lifecycle management, access provisioning, endpoint management, and end-user support operations.
  • Drive continuous improvement through workflow optimization, self-service capabilities, automation, and AI-driven support solutions that improve operational efficiency and reduce manual effort.
  • Ensure compliance with established operational controls, audit requirements, and service management standards.
  • Manage critical incidents, executive escalations, and cross-functional communication during high-impact service disruptions.
  • Partner cross-functional with infrastructure, security, HR, legal, procurement, and business teams to resolve issues and improve support operations.
  • Support operational integration and process standardization initiatives related to mergers, acquisitions, and platform consolidations.

Requirements
Your Background:
  • 10+ years of IT support, service desk, or end-user services experience.
  • 5+ years of experience leading technical support or IT operations teams.
  • Proven ability to build, mentor, and manage high-performing technical support teams.
  • Strong experience managing SLA-driven support organizations and ticketing systems in complex enterprise environments.
  • Strong experience with Microsoft 365 administration and end-user technologies.
  • Experience supporting SaaS, cloud-based, or global enterprise environments preferred.
  • Proven experience improving operational processes, documentation, workflow efficiency, and service delivery.
  • Familiarity with workflow automation, self-service technologies, and AI-driven support tools preferred.
  • Experience supporting distributed global workforces and multi-region operations preferred.
  • Understanding IT operational controls, security best practices, compliance, and audit requirements including SOX.
  • Strong organizational, analytical, and problem-solving skills with exceptional attention to detail.
  • Excellent verbal and written English communication skills.
  • ITIL certification or equivalent service management experience preferred.
  • Bachelor's degree in information technology, Computer Science, or equivalent experience.

Benefits
What We Offer:
  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • Matching 401K program - 100% match on 4%.
  • Employee Stock Purchase Plan after one year of service.
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high growth career opportunities
  • We value transparency and fairness in our compensation practices. For this role, we offer a salary range based on location, commensurate with experience, qualifications, and location.

Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?
Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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