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Remote It Support Level 1 Jobs in Arizona (NOW HIRING)

Valenz Health

Enterprise IT Technician I

Phoenix, AZ · On-site +1

Provide remote IT support for Vālenz staff and executives, delivering timely and effective ... Escalate tickets to higher-level technicians and other teams as needed. * Diagnose and resolve ...

U.S. Courts

IT Support Technician I

Phoenix, AZ · On-site +1

$51K - $83K/yr

The IT Support Technician I provides end-user support, technical assistance, and routine systems ... Pre-employment drug test Qualifications To qualify for this position, the applicant must have one ...

Trapp Technology

IT Help Desk

Phoenix, AZ · Remote

$17 - $24/hr

Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ... Supports and assists Level I technicians by providing technical direction and answering questions ...

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ... Supports and assists Level I technicians by providing technical direction and answering questions ...

VisualVault

Level 1 Support Specialist

Tempe, AZ · On-site +1

Once training is complete, this position will transition to a hybrid remote work arrangement. The ... customer information. • Participate in team meetings, knowledge sharing, and ongoing training ...

Danaher

IT Project Manager - Remote

Phoenix, AZ · On-site +1

$120K - $160K/yr

At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives-and ... The IT Project Manager is responsible for delivering key technical business initiatives and will ...

Irvine Technology Corporation

IT Project Manager

Tempe, AZ · Remote

$94K - $111K/yr

... technology solutions that support evolving business needs in a fast-paced, collaborative ... Remote on Contract, Onsite if converted (Multiple Locations) * Compensation: This job is expected ...

Story Cannabis

Director of Information Technology

Phoenix, AZ · On-site +1

$160K - $170K/yr

... one state, one store, and one customer at a time. Leadership defines how we show up. Data drives ... Support and enhance our enterprise applications. * Deliver safe, secure and efficient solutions for ...

Flare

IT Systems Administrator

Scottsdale, AZ · On-site +1

$75K - $100K/yr

Directly manage and coordinate work with a contract IT administrator in the Tel Aviv office to ensure reliable global support coverage. * Maintain office and remote infrastructure, including networks ...

Varsity Tutors

CFA - Level 1 Tutor

Scottsdale, AZ · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... advanced technology, AI, and the latest in learning science to create personalized learning ...

Varsity Tutors

CFA - Level 1 Tutor

Gilbert, AZ · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... advanced technology, AI, and the latest in learning science to create personalized learning ...

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All JobsIt Support Level 1 JobsRemote It Support Level 1 JobsRemote It Support Level 1 Jobs in Arizona

Remote It Support Level 1 information

What are the key skills and qualifications needed to thrive as a Remote IT Support Level 1, and why are they important?

To thrive as a Remote IT Support Level 1, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant certification like CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users with varying technical abilities. These skills are crucial for delivering prompt, accurate support and maintaining user productivity in remote environments.

What are some common challenges faced by Remote IT Support Level 1 professionals, and how can they be addressed?

Remote IT Support Level 1 professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support requests simultaneously, and communicating technical solutions to users with varying levels of technical knowledge. These challenges can be addressed by utilizing robust remote access tools, maintaining strong time management skills, and developing clear, patient communication techniques. Additionally, building a solid knowledge base of common issues and solutions can help streamline support and improve user satisfaction.

What is the difference between Remote It Support Level 1 vs Remote Help Desk Technician?

AspectRemote It Support Level 1Remote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, technical support, troubleshootingCustomer support, troubleshooting, issue resolution
Industry UsageIT services, tech companies, MSPsIT support, customer service, tech companies

Remote It Support Level 1 and Remote Help Desk Technician roles often overlap in certifications and work environments, focusing on troubleshooting and customer support. However, the Help Desk Technician may have a broader customer service focus, while Level 1 emphasizes technical issue resolution. Both roles are essential in IT support structures and are frequently used interchangeably depending on company terminology.

What is a Remote IT Support Level 1?

Remote IT Support Level 1 jobs involve providing basic technical assistance and troubleshooting services to users over the phone, email, or chat. Professionals in this role typically handle issues like password resets, software installation, connectivity problems, and simple hardware support. They act as the first point of contact for IT-related issues and may escalate more complex problems to higher-level support teams. These jobs are often fully remote, allowing technicians to assist users from anywhere.
What are the most commonly searched types of It Support Level 1 jobs in Arizona? The most popular types of It Support Level 1 jobs in Arizona are:
What are popular job titles related to Remote It Support Level 1 jobs in Arizona? For Remote It Support Level 1 jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote It Support Level 1 jobs in Arizona look for? The top searched job categories for Remote It Support Level 1 jobs in Arizona are:
What cities in Arizona are hiring for Remote It Support Level 1 jobs? Cities in Arizona with the most Remote It Support Level 1 job openings:
Remote It Support Level 1 jobs near you
Infographic showing various Remote It Support Level 1 job openings in Arizona as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution.

Enterprise IT Technician I

Valenz Health

Phoenix, AZ • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Vālenz® Health is the platform to simplify healthcare - the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey - from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.
About This Opportunity:
As an Enterprise IT Tech, you'll provide remote IT support for staff and executives, ensuring a smooth and positive user experience. You'll troubleshoot hardware, software, and system issues; manage and escalate support tickets; and administer Microsoft 365, Intune, Teams Voice, and other cloud services. You'll also contribute to process improvements and documentation that strengthen IT efficiency and service delivery.
Things You'll Do Here:
  • Provide remote IT support for Vālenz staff and executives, delivering timely and effective solutions.
  • Monitor and resolve IT support requests through the internal ticketing system.
  • Escalate tickets to higher-level technicians and other teams as needed.
  • Diagnose and resolve issues with Office 365, encryption tools, endpoint management, and application access.
  • Support administration of Microsoft Intune, Microsoft 365, and Teams Voice.
  • Contribute to account management in systems such as EntraID, Active Directory, and other cloud services.
  • Install, configure, and repair computer hardware and software.
  • Assist in creating and maintaining IT documentation, SOPs, and end-user self-service resources.
  • Help migrate and update IT documentation into new platforms.
  • Collaborate with business units to ensure IT solutions meet needs and align with business objectives.
  • Participate in a rotating on-call schedule to support critical after-hours IT issues. During your assigned week, you'll respond to urgent requests outside of normal business hours. Additional compensation is provided for on-call coverage.
  • Perform other duties as assigned.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.
What You'll Bring to the Team:
  • 2+ years of experience in a support technician role, with both on-site and remote support responsibilities.
  • Experience providing IT support in a fast-paced, fully remote environment.
  • Strong knowledge of Active Directory and Office 365 administration.
  • Experience supporting and administering Five9.
  • Proficiency with Microsoft Windows and applications, as well as Apple iOS and Android.
  • Strong problem-solving skills with the ability to work well under pressure.
  • Excellent communication skills to explain technical concepts to non-technical users and collaborate with cross-functional teams.
  • Ability to work independently and as part of a team.
A plus if you have:
  • Knowledge of infrastructure components such as servers, storage systems, networks, and virtualization technologies.
  • Experience with Microsoft Azure, Active Directory, and Microsoft Intune (MDM/RMM).
  • Experience with command-line tools.
  • Microsoft 365 Certification.
  • Experience in customer service or hospitality.

Where You'll Work: This is a fully remote position, and we'll provide all the necessary equipment!
  • Work Environment: You'll need a quiet workspace that is free from distractions.
  • Technology: Reliable internet connection-if you can use streaming services, you're good to go!
  • Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software.
  • Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.

Why You'll Love Working Here
Valenz is proud to be recognized by Inc. 5000 as one of America's fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare.With this commitment, you'll find an engaged culture - one that stands strong, vigorous, and healthy in all we do.
Benefits
  • Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
  • Spending account options: HSA, FSA, and DCFSA
  • 401K with company match and immediate vesting
  • Flexible working environment
  • Generous Paid Time Off to include vacation, sick leave, and paid holidays
  • Employee Assistance Program that includes professional counseling, referrals, and additional services
  • Paid maternity and paternity leave
  • Pet insurance
  • Employee discounts on phone plans, car rentals and computers
  • Community giveback opportunities, including paid time off for philanthropic endeavors

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

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