IT Specialist
$13 - $18/hr
Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...
$13 - $18/hr
Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...
$13 - $18/hr
Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...
Carmi, IL · On-site
Responsibilities: * IT Service Desk Support: Serve as the first point of contact for IT support, troubleshooting and resolving end-user hardware, software, and infrastructure incidents while ...
Carmi, IL · On-site
Responsibilities: * IT Service Desk Support: Serve as the first point of contact for IT support, troubleshooting and resolving end-user hardware, software, and infrastructure incidents while ...
Aurora, CO · On-site
Active Directory, DNS, DHCP, and IIS. • Technical support at the network level: WAN and LAN ... Required : • IT Support relating to technical issues involving Microsoft's core business ...
Aurora, CO · On-site
Active Directory, DNS, DHCP, and IIS. • Technical support at the network level: WAN and LAN ... Required : • IT Support relating to technical issues involving Microsoft's core business ...
Denver, CO · On-site
$20.50 - $27.75/hr
About the Role We are seeking a motivated and detail-oriented Level 1 Helpdesk Technician / Dispatcher to join our growing IT support team. This is a front-line role responsible for handling incoming ...
Denver, CO · On-site
$20.50 - $27.75/hr
About the Role We are seeking a motivated and detail-oriented Level 1 Helpdesk Technician / Dispatcher to join our growing IT support team. This is a front-line role responsible for handling incoming ...
$20 - $28/hr
Hybrid The IT Support Level I Technician is responsible for providing first-line technical support ... field. * 1-2 years of experience in IT helpdesk or desktop support environment preferred.
$20 - $28/hr
Hybrid The IT Support Level I Technician is responsible for providing first-line technical support ... field. * 1-2 years of experience in IT helpdesk or desktop support environment preferred.
Humboldt, IA · On-site
$20.75 - $28.25/hr
Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...
Quick apply
Humboldt, IA · On-site
$20.75 - $28.25/hr
Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...
Salt Lake City, UT · On-site
$68K - $127K/yr
This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...
Salt Lake City, UT · On-site
$68K - $127K/yr
This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...
Chicago, IL · On-site
$47K - $55K/yr
We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related ... Previous experience in IT, customer service, or other related fields * Ability to build rapport ...
Quick apply
Chicago, IL · On-site
$47K - $55K/yr
We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related ... Previous experience in IT, customer service, or other related fields * Ability to build rapport ...
Summary Our recruitment firm services clients in the United States and we have multiple roles open at the present time for offshore / Remote IT Helpdesk Support Level III Technicians for Managed ...
Quick apply
Summary Our recruitment firm services clients in the United States and we have multiple roles open at the present time for offshore / Remote IT Helpdesk Support Level III Technicians for Managed ...
Rossville, TN · On-site
Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an ... Resolve Level 1 & 2 support tickets for users in both Canada and the United States. * Participate ...
Rossville, TN · On-site
Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an ... Resolve Level 1 & 2 support tickets for users in both Canada and the United States. * Participate ...
$20.75 - $28.50/hr
Thisentry-level position is designed for individuals looking to start their careerin IT support, with a primary focus on phone-based assistance and self-servicesupport. UNM IT is a criticalarea that ...
$20.75 - $28.50/hr
Thisentry-level position is designed for individuals looking to start their careerin IT support, with a primary focus on phone-based assistance and self-servicesupport. UNM IT is a criticalarea that ...
Fall River, MA · On-site
$68K - $127K/yr
This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...
Fall River, MA · On-site
$68K - $127K/yr
This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...
Jacksonville, FL · On-site
Qualifications Required * 3+ years of experience in desktop or IT support, with hands-on exposure to Level 1 and Level 2 troubleshooting. * Proficiency in supporting Windows-based PCs, including ...
Jacksonville, FL · On-site
Qualifications Required * 3+ years of experience in desktop or IT support, with hands-on exposure to Level 1 and Level 2 troubleshooting. * Proficiency in supporting Windows-based PCs, including ...
$22.25 - $30.75/hr
Resolve basic issues independently, refer more complex issues up to the next level with the ... Qualifications and Education Requirements: * 1-2 years' experience in Help Desk or Desktop Support
$22.25 - $30.75/hr
Resolve basic issues independently, refer more complex issues up to the next level with the ... Qualifications and Education Requirements: * 1-2 years' experience in Help Desk or Desktop Support
Annapolis Junction, MD · On-site
$30.44 - $41.18/hr
AA/AS degree Experience: 5+ years relevant help desk or IT support experience Technical Skills ... Rather, salary will be set based on experience, geographic location and possibly contractual ...
Annapolis Junction, MD · On-site
$30.44 - $41.18/hr
AA/AS degree Experience: 5+ years relevant help desk or IT support experience Technical Skills ... Rather, salary will be set based on experience, geographic location and possibly contractual ...
San Juan Capistrano, CA · On-site
$23.25 - $32/hr
IT Support Technician - Level 2/3 Full-Time - Contract to Hire Hybrid - San Juan Capistrano, CA MSP ... 1 tickets when needed. Key Responsibilities * Handle Level 2 and Level 3 technical support across ...
San Juan Capistrano, CA · On-site
$23.25 - $32/hr
IT Support Technician - Level 2/3 Full-Time - Contract to Hire Hybrid - San Juan Capistrano, CA MSP ... 1 tickets when needed. Key Responsibilities * Handle Level 2 and Level 3 technical support across ...
As the IT Support Engineer, you will be responsible for handling all elevated incidents and service ... Work with product specialists to document and train other Level 1 and 2 personnel on any new ...
As the IT Support Engineer, you will be responsible for handling all elevated incidents and service ... Work with product specialists to document and train other Level 1 and 2 personnel on any new ...
Washington, DC · On-site
$24.25 - $33.50/hr
IT Support Technician - 1 Olympus Solutions, Inc. is seeking a Full-Time, highly motivated ... In this role, you will provide first-level technical support for SEC end users, resolving basic ...
Washington, DC · On-site
$24.25 - $33.50/hr
IT Support Technician - 1 Olympus Solutions, Inc. is seeking a Full-Time, highly motivated ... In this role, you will provide first-level technical support for SEC end users, resolving basic ...
Charlotte, NC · On-site
Location TSC Corporate Description Trifecta Services Company is currently seeking a highly organized and detail-oriented IT Support Coordinator to join our growing team. As a recognized leader in the ...
Charlotte, NC · On-site
Location TSC Corporate Description Trifecta Services Company is currently seeking a highly organized and detail-oriented IT Support Coordinator to join our growing team. As a recognized leader in the ...
Conyers, GA · On-site
The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... Respond to level 1 & 2 support requests in a timely and professional manner. Communicate with ...
Conyers, GA · On-site
The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... Respond to level 1 & 2 support requests in a timely and professional manner. Communicate with ...
$14.18 - $16.26
3% of jobs
$16.26 - $18.33
7% of jobs
$18.33 - $20.41
12% of jobs
$20.79 is the 25th percentile. Wages below this are outliers.
$20.41 - $22.49
16% of jobs
The median wage is $23.89 / hr.
$22.49 - $24.56
18% of jobs
$24.56 - $26.64
14% of jobs
$27.63 is the 75th percentile. Wages above this are outliers.
$26.64 - $28.72
12% of jobs
$28.72 - $30.79
8% of jobs
$30.79 - $32.87
5% of jobs
$32.87 - $34.94
3% of jobs
$34.94 - $37.02
2% of jobs
$14
$25
$37
| Aspect | Contractual IT Support Level 1 | Contractual Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+ or similar | CompTIA A+ or similar |
| Work Environment | On-site or remote technical support | Help desk or call center support |
| Industry Usage | IT service providers, corporate IT | Customer service, IT support |
| Job Focus | Basic troubleshooting, hardware/software setup | User assistance, ticket management |
Both roles involve technical support and require similar certifications, but Contractual IT Support Level 1 typically focuses on direct technical troubleshooting, while Help Desk Technicians often emphasize user communication and ticket resolution. The roles overlap in skills but differ slightly in daily tasks and work environment.

2.5
Based on 5 frontline employees who took The Breakroom Quiz
The IT Support Specialist I – Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation, while also gaining exposure to IT projects and higher-level support activities under direct supervision.
This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff. The position does not independently own advanced troubleshooting, system configuration, vendor management, or infrastructure decisions.
Experience:
Sourced by ZipRecruiter
Wireless telecommunications carriers
501 - 1,000 Employees
Santa Ana, CA, US
1997