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Contractual It Support Level 1 Jobs (NOW HIRING)

MY WIRELESS

IT Specialist

Las Vegas, NV

$13 - $18/hr

Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...

Cowabunga Vegas

Level 1 IT Support Technician

Katy, TX · On-site

$19.75 - $27/hr

Serve as a front-line resource for IT support requests submitted via the ticketing system * Triage, prioritize, and resolve Level 1 support tickets in a timely manner; escalate complex issues as ...

Corporate Office

Level 1 IT Support Technician

Katy, TX · On-site

$19.75 - $27/hr

Serve as a front-line resource for IT support requests submitted via the ticketing system * Triage, prioritize, and resolve Level 1 support tickets in a timely manner; escalate complex issues as ...

Addison Group

IT Support Specialist (Level 1)

Aurora, CO · On-site

$20 - $25/hr

Job Title : IT Support Specialist (Level 1) Industry : Information Technology / Corporate Services Location (city, state) : Aurora, CO Assignment Type : Contract to hire Pay : $20-25/hr based on ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...

710 Labs

IT Support Specialist

River Rouge, MI

$55K - $65K/yr

Provide level 1 to level 2 support to company staff * Implement and manage new IT systems and services as directed by the Sr. IT Manager or VP, IT * Develop and implement IT processes and procedures

DSN Group, Inc.

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related ... Previous experience in IT, customer service, or other related fields * Ability to build rapport ...

ModusLights Technologies

Mid-Level IT Support

Syracuse, NY · On-site

$21.25 - $29.25/hr

... level agreements (SLAs). * Diagnose and resolve technical issues related to desktops, laptops ... Work closely with other IT team members and departments to implement and support IT solutions.

L3HHCM20

IT Support Technician

Melbourne, FL · On-site

$68K - $127K/yr

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

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Contractual It Support Level 1 information

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$14

$25

$37

How much do contractual it support level 1 jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for contractual it support level 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What does a contractual IT support level 1 do?

As a Contractual IT Support Level 1 professional, your daily tasks generally include responding to user support tickets, troubleshooting basic hardware and software issues, and escalating more complex problems to higher-level IT staff. You'll frequently interact with end-users via email, phone, or in-person, ensuring their technical problems are resolved promptly. Additionally, you may assist with routine maintenance tasks such as software updates, password resets, and setting up new user accounts. Being organized and able to prioritize multiple requests are important skills for success in this role.

What is a contractual IT support level 1?

Contractual IT Support Level 1 roles are entry-level positions in information technology focused on providing basic technical assistance to users, typically for a set duration or project. These professionals handle tasks like troubleshooting hardware and software issues, resetting passwords, and providing general support for computer systems and networks. The 'contractual' aspect means the position is temporary, based on a contract rather than a permanent role. Level 1 support is usually the first point of contact for IT issues, escalating more complex problems to higher-level support teams. This role is essential for maintaining smooth daily operations in organizations.

What is the difference between Contractual IT Support Level 1 vs Contractual Help Desk Technician?

AspectContractual IT Support Level 1Contractual Help Desk Technician
CertificationsCompTIA A+ or similarCompTIA A+ or similar
Work EnvironmentOn-site or remote technical supportHelp desk or call center support
Industry UsageIT service providers, corporate ITCustomer service, IT support
Job FocusBasic troubleshooting, hardware/software setupUser assistance, ticket management

Both roles involve technical support and require similar certifications, but Contractual IT Support Level 1 typically focuses on direct technical troubleshooting, while Help Desk Technicians often emphasize user communication and ticket resolution. The roles overlap in skills but differ slightly in daily tasks and work environment.

What are the key skills and qualifications needed to thrive as a contractual IT support level 1?

To thrive as a Contractual IT Support Level 1, you need a foundational knowledge of computer hardware, operating systems, basic networking, and customer support, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong communication skills, patience, and a customer-focused attitude set outstanding candidates apart in this role. These skills ensure efficient troubleshooting, clear user guidance, and reliable technical support, all of which help maintain smooth business operations.
More about Contractual It Support Level 1 jobs
What cities are hiring for Contractual It Support Level 1 jobs? Cities with the most Contractual It Support Level 1 job openings:
What are the most commonly searched types of It Support Level 1 jobs? The most popular types of It Support Level 1 jobs are:
What states have the most Contractual It Support Level 1 jobs? States with the most job openings for Contractual It Support Level 1 jobs include:
What job categories do people searching Contractual It Support Level 1 jobs look for? The top searched job categories for Contractual It Support Level 1 jobs are:
Contractual It Support Level 1 jobs near you
Infographic showing various Contractual It Support Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Specialist

MY WIRELESS

Las Vegas, NV

$13 - $18/hr

Full-time

Re-posted 12 days ago

My Wireless rating

2.5

Company rating: 2.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary

The IT Support Specialist I – Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation, while also gaining exposure to IT projects and higher-level support activities under direct supervision.

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff. The position does not independently own advanced troubleshooting, system configuration, vendor management, or infrastructure decisions.

Essential Job Duties and ResponsibilitiesLevel 1 Ticket Support & Issue Triage (Primary Responsibility)
  • Serve as the first point of contact for IT support tickets submitted by retail locations.
  • Perform Level 1 troubleshooting using documented procedures, knowledge base articles, and checklists.
  • Accurately document issues, troubleshooting steps, and resolutions in the ticketing system.
  • Identify when issues exceed Level 1 scope and escalate appropriately.
  • Follow defined SLAs, escalation paths, and prioritization guidelines.
Assisted Level 2 Support (Under IT Manager Oversight)
  • Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff.
  • Support diagnostics and remediation efforts for more complex issues after initial triage.
  • Perform tasks such as testing, validation, documentation, or implementation support without independent ownership.
  • Use Level 2 exposure as a learning opportunity to build technical skills.
Project Support & Implementation Assistance
  • Participate in IT projects such as system rollouts, upgrades, store openings, or equipment refreshes under IT Manager direction.
  • Assist with project-related tasks including preparation, deployment support, testing, and documentation.
  • Follow established project plans, timelines, and change management processes.
  • Does not act as a project owner or lead.
Hardware & Peripheral Support (Level 1 / Assisted Level 2)
  • Perform basic troubleshooting and setup for store hardware and peripherals.
  • Assist with hardware replacement and deployment using predefined configurations.
  • Support higher-level hardware troubleshooting only with supervision.
Network & Internet Support (Basic / Assisted)
  • Perform basic connectivity checks and validation steps.
  • Assist with ISP or aggregator ticket coordination.
  • Support additional diagnostics or remediation steps as directed.
  • No independent network configuration authority.
UCaaS / VoIP, Printer & CCTV Support (Level 1 / Assisted)
  • Perform basic troubleshooting and verification steps.
  • Assist with provisioning, replacements, or testing as directed.
  • Escalate complex issues or perform assisted troubleshooting with oversight.
System Access & User Support
  • Handle basic access requests such as password resets and access verification.
  • Assist with access provisioning tasks with proper approvals.
  • Support audits or access reviews as requested.
  • High school diploma or equivalent required
  • IT coursework, certification, or training preferred

Experience:

  • 0–1 years of IT support or helpdesk experience preferred

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