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Contractual It Support Level 1 Jobs (NOW HIRING)

Guitar Center

IT Support Technician, Level 1

Kansas City, MO · On-site

$46K - $57K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About The Role: We're looking for a tech-savvy, customer-focused IT Support Technician Level 1 to join our Help Desk & End User Support Team. In this role,you'llserve as the first point of contact ...

BEYOND IT SUPPORT LLC

IT Support Technician Level 2

Lilburn, GA · On-site

$40K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

We are an MSP committed to delivering top-notch IT support and solutions to local businesses. We're ... Escalate service requests that require engineer level support, following ticket to resolution.

DSN Group, Inc.

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related ... Previous experience in IT, customer service, or other related fields * Ability to build rapport ...

Tomorrow's Technology Today

Help Desk Support - Level 1 Tomorrow's Technology Today is a fast-growing IT Managed Service Provider located in St. Henry, OH serving small and medium sized businesses North-West Ohio and North East ...

GLOBAL IT CON LLC

IT Support Engineer

Fridley, MN · On-site

RoleI: IT Support Engineer Location: Fridley, MN Duration: 6+ months Role Summary The Onsite ... Escalate complex issues to Level 2/Level 3 support teams and coordinate resolution.

New

L3Harris Technologies

IT Support Technician

Greenville, TX · On-site

$68K - $127K/yr

  • Medical

  • Retirement

  • PTO

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

ModusLights Technologies

Mid-Level IT Support

Syracuse, NY · On-site

$21.25 - $29.25/hr

... level agreements (SLAs). * Diagnose and resolve technical issues related to desktops, laptops ... Work closely with other IT team members and departments to implement and support IT solutions.

Olympus Insurance

IT Support Engineer

Jacksonville, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... IT Support Provide Level 1-3 technical support for employees across the organization, serving as ... the primary point of contact for IT requests. You'll troubleshoot hardware, software, Microsoft 365 ...

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All JobsContractual It Support Level 1 Jobs

Contractual It Support Level 1 information

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How much do contractual it support level 1 jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for contractual it support level 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What does a contractual IT support level 1 do?

As a Contractual IT Support Level 1 professional, your daily tasks generally include responding to user support tickets, troubleshooting basic hardware and software issues, and escalating more complex problems to higher-level IT staff. You'll frequently interact with end-users via email, phone, or in-person, ensuring their technical problems are resolved promptly. Additionally, you may assist with routine maintenance tasks such as software updates, password resets, and setting up new user accounts. Being organized and able to prioritize multiple requests are important skills for success in this role.

What is a contractual IT support level 1?

Contractual IT Support Level 1 roles are entry-level positions in information technology focused on providing basic technical assistance to users, typically for a set duration or project. These professionals handle tasks like troubleshooting hardware and software issues, resetting passwords, and providing general support for computer systems and networks. The 'contractual' aspect means the position is temporary, based on a contract rather than a permanent role. Level 1 support is usually the first point of contact for IT issues, escalating more complex problems to higher-level support teams. This role is essential for maintaining smooth daily operations in organizations.

What is the difference between Contractual IT Support Level 1 vs Contractual Help Desk Technician?

AspectContractual IT Support Level 1Contractual Help Desk Technician
CertificationsCompTIA A+ or similarCompTIA A+ or similar
Work EnvironmentOn-site or remote technical supportHelp desk or call center support
Industry UsageIT service providers, corporate ITCustomer service, IT support
Job FocusBasic troubleshooting, hardware/software setupUser assistance, ticket management

Both roles involve technical support and require similar certifications, but Contractual IT Support Level 1 typically focuses on direct technical troubleshooting, while Help Desk Technicians often emphasize user communication and ticket resolution. The roles overlap in skills but differ slightly in daily tasks and work environment.

What are the key skills and qualifications needed to thrive as a contractual IT support level 1?

To thrive as a Contractual IT Support Level 1, you need a foundational knowledge of computer hardware, operating systems, basic networking, and customer support, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong communication skills, patience, and a customer-focused attitude set outstanding candidates apart in this role. These skills ensure efficient troubleshooting, clear user guidance, and reliable technical support, all of which help maintain smooth business operations.
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Contractual It Support Level 1 jobs near you
Infographic showing various Contractual It Support Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Help Desk Technician (Level 1-2 Support)

pepperconstruction

Dublin, OH

Full-time

Posted 6 days ago

Job description

IT Help Desk Technician (Level 1–2 Support)

We are seeking a detailoriented, customerfocused IT Help Desk Technician to provide Level 1 and Level 2 support across our Microsoft 365 environment. This role is ideal for someone who enjoys solving technical problems, supporting end users, and working with modern cloudbased tools. You’ll play a key role in managing identity and device security through Entra ID, supporting Microsoft Teams Rooms and AV systems, and maintaining a secure, efficient technical environment.

This position is based out of our Dublin, OH location with some travel to job sites.

Key Responsibilities

Support & Troubleshooting

  • Serve as the first and second point of contact for IT support via phone, email, and ticketing system.
  • Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals.
  • Handle user onboarding/offboarding, including account setup and hardware provisioning.
  • Troubleshoot Microsoft 365 applications, printers, and file access (Egnyte).
  • Deliver highquality, customerfocused support.

Advanced Support (Level 2)

  • Manage identity, security groups, and device access in Entra ID / Azure AD.
  • Administer and troubleshoot Microsoft Intune for device configuration, compliance, and policies.
  • Provide setup and ongoing support for Microsoft Teams Rooms, video conferencing, and AV equipment.
  • Support Egnyte file management, permissions, and sync issues.
  • Resolve networking issues (DNS, DHCP, IP configuration, switches, WiFi).
  • Support cybersecurity practices including MFA, encryption, patching, and endpoint compliance monitoring.
Required Skills & Experience
  • 3–5 years of IT support experience (Level 1 and Level 2).
  • Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune (required).
  • Experience supporting Microsoft Teams Rooms and AV hardware (required).
  • Strong customer service and communication skills.
  • Understanding of networking basics (IP, DNS, DHCP).
  • Experience with cloud filesharing platforms (Egnyte preferred).
  • Knowledge of cybersecurity fundamentals (MFA, endpoint protection, secure access).
  • Experience with printer/peripheral troubleshooting and remote support tools.
  • Certifications such as CompTIA A+, Network+, or Microsoft MD100/MD102 are a plus.
  • Ability to document processes and contribute to knowledge bases.
Soft Skills
  • Strong customer service orientation
  • Clear communicator able to explain technical solutions
  • Organized, detailoriented, and able to manage multiple priorities
  • Selfstarter with a collaborative mindset and willingness to learn

Apply