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Contractual It Support Level 1 Jobs (NOW HIRING)

Starling Chevrolet

IT level 1 Support

Orlando, FL · On-site

$18.25 - $25/hr

This position is for a Level 1 IT support technician and reports directly to the IT director as well as to senior level 2 & 3 IT staff on specific projects. Experience and Education If you have the ...

Addison Group

IT Support Specialist (Level 1)

Aurora, CO · On-site

$20 - $25/hr

Job Title : IT Support Specialist (Level 1) Industry : Information Technology / Corporate Services Location (city, state) : Aurora, CO Assignment Type : Contract to hire Pay : $20-25/hr based on ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...

ASK Technologies, Inc.

Be Seen First

Level 2 IT Technician

Bala Cynwyd, PA · On-site

$65K - $85K/yr

The Level 2 IT Technician provides advanced technical support for end users, systems, and network ... This role handles escalated issues from Level 1 support, performs deeper troubleshooting, and ...

Maxima Consulting

IT Support Analyst

New York, NY · On-site

Maxima Consulting is an IT consulting company founded in 1993 in Boston. Our technology experts ... Responsible for level 1 tech support of basic systems (non-WMS) issues and will be expected to ...

Topaz HR

IT Support Engineer

Lakewood, NJ · On-site

Position Overview A growing Managed Service Provider (MSP) is seeking a motivated Level 1 IT Support Engineer to join its team. This position is ideal for an entry-level IT professional looking to ...

SpaceX

IT Support Technician

Hawthorne, CA · On-site

$38 - $45/hr

Pay Range: IT Support Technician/Level 1: $29.00 - $35.00/hour IT Support Technician/Level 2: $34.00 - $40.00/hour IT Support Technician/Level 3: $38.00 - $45.00/hour Your actual level and base ...

Staffingine LLC

IT support engineer

Boston, MA · On-site

Job Title: IT support engineer Job Location: Boston Job Type: Contract * This list is intended to ... Troubleshooting Resolve complex technical issues escalated from Level 1 and Level 2 support teams ...

Phaxis - Technology

IT Support Analyst

El Segundo, CA · On-site

$32 - $33/hr

El Segundo, CA (FULLY ONSITE) 3+ months contract with potential to hire The Sr. IT Support Analyst's role is to elevate end-user support services and guide the IT Support Analyst(s) in maintaining ...

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Contractual It Support Level 1 information

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How much do contractual it support level 1 jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for contractual it support level 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is a contractual IT support level 1?

Contractual IT Support Level 1 roles are entry-level positions in information technology focused on providing basic technical assistance to users, typically for a set duration or project. These professionals handle tasks like troubleshooting hardware and software issues, resetting passwords, and providing general support for computer systems and networks. The 'contractual' aspect means the position is temporary, based on a contract rather than a permanent role. Level 1 support is usually the first point of contact for IT issues, escalating more complex problems to higher-level support teams. This role is essential for maintaining smooth daily operations in organizations.

What does a contractual IT support level 1 do?

As a Contractual IT Support Level 1 professional, your daily tasks generally include responding to user support tickets, troubleshooting basic hardware and software issues, and escalating more complex problems to higher-level IT staff. You'll frequently interact with end-users via email, phone, or in-person, ensuring their technical problems are resolved promptly. Additionally, you may assist with routine maintenance tasks such as software updates, password resets, and setting up new user accounts. Being organized and able to prioritize multiple requests are important skills for success in this role.

What are the key skills and qualifications needed to thrive as a contractual IT support level 1?

To thrive as a Contractual IT Support Level 1, you need a foundational knowledge of computer hardware, operating systems, basic networking, and customer support, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong communication skills, patience, and a customer-focused attitude set outstanding candidates apart in this role. These skills ensure efficient troubleshooting, clear user guidance, and reliable technical support, all of which help maintain smooth business operations.

What is the difference between Contractual IT Support Level 1 vs Contractual Help Desk Technician?

AspectContractual IT Support Level 1Contractual Help Desk Technician
CertificationsCompTIA A+ or similarCompTIA A+ or similar
Work EnvironmentOn-site or remote technical supportHelp desk or call center support
Industry UsageIT service providers, corporate ITCustomer service, IT support
Job FocusBasic troubleshooting, hardware/software setupUser assistance, ticket management

Both roles involve technical support and require similar certifications, but Contractual IT Support Level 1 typically focuses on direct technical troubleshooting, while Help Desk Technicians often emphasize user communication and ticket resolution. The roles overlap in skills but differ slightly in daily tasks and work environment.

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Contractual It Support Level 1 jobs near you
Infographic showing various Contractual It Support Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Technician - Level 1

Frontline, LLC - Managed IT Services and IT Support

Sunland, CA

$28 - $30/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 8 days ago

Job description

IT Support Technician

Frontline, LLC - Los Angeles, CA
Full-time hourly 35-37 hours per week $28 - $30 per hour. On-site at a client location

The role

Frontline is hiring an IT Support Technician to work on-site full time at one of our clients - a nonprofit in the Sunland-Tujunga area. You will be their day-to-day IT support and the person on campus who knows how everything is set up.

The work is concrete and has a clear finish line. A new employee starts Monday and needs accounts and a laptop ready. Someone's computer failed and needs replacing today. Staff can't do their jobs when technology gets in the way, and you are the reason it doesn't.

You will be based primarily at the Sunland campus, with occasional travel to satellite offices in Foothill, Van Nuys, West Hollywood, or Upland. Work-related driving on the clock is reimbursed at $0.70 per mile.

What you'll do
  • Set up new employees end to end - create their accounts and access, then build and deliver their laptop and mobile device
  • Replace and upgrade computers, moving users and their data onto new hardware
  • Close out accounts and access when employees leave
  • Handle daily support: password and multi-factor resets, lockouts, printers, VPN, network drives, and application issues
  • Keep documentation and equipment records accurate, and write clear notes on every ticket
Who you are
  • Must possess strong IT troubleshooting skills
  • Outstanding customer service skills
  • Ability to discuss technical information with non-technical individuals
  • Ability to handle urgent IT support needs in a calm, respectful, and efficient manner
  • Excellent work ethic and commitment to job responsibilities.
  • Displays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionally
  • Helpful: CompTIA A+, ticketing or RMM experience, mobile device management, basic networking, bilingual English/Spanish.
Before you start

Because of where you will be working, this role requires a motor vehicle report, a pre-employment physical, drug screening, and TB test, Live Scan fingerprinting and background clearance, and a behind-the-wheel driving assessment. Once everything clears, you will complete CPR/First Aid certification, orientation, and de-escalation training during your first days.

Requirements

  • Two or more years in hands-on IT support, or a strong technical foundation with real setup experience
  • Prior experience where you had to configure, deploy, troubleshoot and resolve issues related to software, hardware, peripheral devices, servers, networks and other applications specific to the end users.
  • Experience creating user accounts in Active Directory, Microsoft 365 / Entra ID, or Google Workspace
  • Comfortable building and troubleshooting Windows computers, including domain join
  • Basic macOS familiarity, or the ability to get there quickly
  • Clear communication - you will be working with staff in person all day
  • Frequently required to sit and stand for extended periods of time and use hands to operate computer keyboard, mouse, telephone and basic office equipment. Normal Office, light work (lift up to 50 lbs).
  • Attend onboarding with our Learning & Development team and complete additional mandated training, including CPR/First Aid certification, New Employee Orientation, and verbal de-escalation training
  • A valid California driver's license with at least three years of clean driving history, and a reliable personal vehicle
  • Ability to pass a background check

Benefits

    • Medical
    • Dental
    • Vision
    • Life Insurance
    • Sick time (available within 3 months of employment)
    • Personal time (available within 4 months of employment)
    • Vacation time (available within 6 months of employment)
    • Paid holidays: MLK Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and the day after
    • Wellness Week: December 25-January 1 (paid week off)

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