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Contractual It Support Level 1 Jobs (NOW HIRING)

Addison Group

IT Support Specialist (Level 1)

Aurora, CO · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Job Title : IT Support Specialist (Level 1) Industry : Information Technology / Corporate Services Location (city, state) : Aurora, CO Assignment Type : Contract to hire Pay : $20-25/hr based on ...

New Fathom

IT Support Technician I

Bend, OR

$25 - $34.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

We are rapidly expanding our IT Support services and are searching for qualified candidates to join ... The core responsibilities of a level 1\-3 technician include responding to service requests via ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...

ASK Technologies, Inc.

Level 2 IT Technician

Bala Cynwyd, PA · On-site

$65K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Level 2 IT Technician provides advanced technical support for end users, systems, and network ... This role handles escalated issues from Level 1 support, performs deeper troubleshooting, and ...

L3Harris Technologies

IT Support Technician

Greenville, TX · On-site

$68K - $127K/yr

  • Medical

  • Retirement

  • PTO

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

ModusLights Technologies

Mid-Level IT Support

Syracuse, NY · On-site

$21.25 - $29.25/hr

... level agreements (SLAs). * Diagnose and resolve technical issues related to desktops, laptops ... Work closely with other IT team members and departments to implement and support IT solutions.

Cumming Construction Management Inc.

IT Support Technician

Miami, FL · On-site

$22.93 - $29.06/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are one of the fastest-growing project and cost management consultancies in the United States ... The IT Support Technician is the initial support level responsible for internal technical support ...

New

Sugar Bowl Resort

IT Support Specialist

CA · On-site

$28 - $40/hr

  • Medical

  • Vision

  • Retirement

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski ... at a support level • Experience with or willingness to learn MDM platforms such as Microsoft ...

Harris Corporation

IT Support Technician

Melbourne, FL · On-site

$68K - $127K/yr

  • Medical

  • Retirement

  • PTO

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

New

Global IT Family

IT Support Specialist

Conyers, GA · On-site

Title: IT Support Specialist Location: Conyers, GA Duration: 12+ Months Onsite Required Skills: Knowledge of basic network troubleshooting. Knowledge of Microsoft Windows Active Directory - Domain ...

Spiceorb

IT Support

Charlotte, NC · On-site

Hello, SpiceOrb is looking for an IT Support n Charlotte, NC Role: IT Support Location: Charlotte, NC(Onsite) Duration: 12+ Months Contract The Executive Leadership and Headquarters IT Support ...

KSB SE and Co KGaA

IT Support Engineer II

Richmond, VA · On-site

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North ... Deliver hands-on Level 1 and Level 2 technical support at multiple facility locations * System ...

SpaceX

IT Support Technician

Washington, DC

$38 - $45/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT Support Technician with strong ... Level 1: $29.00 - $35.00 Level 2: $34.00 - $40.00 Level 3: $38.00 - $45.00 Your actual level and ...

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All JobsContractual It Support Level 1 Jobs

Contractual It Support Level 1 information

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$14

$25

$37

How much do contractual it support level 1 jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for contractual it support level 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What does a contractual IT support level 1 do?

As a Contractual IT Support Level 1 professional, your daily tasks generally include responding to user support tickets, troubleshooting basic hardware and software issues, and escalating more complex problems to higher-level IT staff. You'll frequently interact with end-users via email, phone, or in-person, ensuring their technical problems are resolved promptly. Additionally, you may assist with routine maintenance tasks such as software updates, password resets, and setting up new user accounts. Being organized and able to prioritize multiple requests are important skills for success in this role.

What is a contractual IT support level 1?

Contractual IT Support Level 1 roles are entry-level positions in information technology focused on providing basic technical assistance to users, typically for a set duration or project. These professionals handle tasks like troubleshooting hardware and software issues, resetting passwords, and providing general support for computer systems and networks. The 'contractual' aspect means the position is temporary, based on a contract rather than a permanent role. Level 1 support is usually the first point of contact for IT issues, escalating more complex problems to higher-level support teams. This role is essential for maintaining smooth daily operations in organizations.

What is the difference between Contractual IT Support Level 1 vs Contractual Help Desk Technician?

AspectContractual IT Support Level 1Contractual Help Desk Technician
CertificationsCompTIA A+ or similarCompTIA A+ or similar
Work EnvironmentOn-site or remote technical supportHelp desk or call center support
Industry UsageIT service providers, corporate ITCustomer service, IT support
Job FocusBasic troubleshooting, hardware/software setupUser assistance, ticket management

Both roles involve technical support and require similar certifications, but Contractual IT Support Level 1 typically focuses on direct technical troubleshooting, while Help Desk Technicians often emphasize user communication and ticket resolution. The roles overlap in skills but differ slightly in daily tasks and work environment.

What are the key skills and qualifications needed to thrive as a contractual IT support level 1?

To thrive as a Contractual IT Support Level 1, you need a foundational knowledge of computer hardware, operating systems, basic networking, and customer support, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong communication skills, patience, and a customer-focused attitude set outstanding candidates apart in this role. These skills ensure efficient troubleshooting, clear user guidance, and reliable technical support, all of which help maintain smooth business operations.
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Contractual It Support Level 1 jobs near you
Infographic showing various Contractual It Support Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Specialist (Level 1)

Addison Group

Aurora, CO • On-site

$20 - $25/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 15 days ago

Job description

Job Title: IT Support Specialist (Level 1)
Industry: Information Technology / Corporate Services
Location (city, state): Aurora, CO
Assignment Type: Contract to hire
Pay: $20-25/hr based on experience
Work Schedule: Standard work hours
This position may be eligible for health, dental, vision, and 401(k)
About The Company:
Our client is a growth-oriented, team-focused organization dedicated to maintaining a collaborative and professional workplace. The internal technology team ensures staff has the reliable tools and support necessary to achieve excellence daily. They value clear communication, proactive problem-solving, and a dedication to high-quality service across all departments.
Job Description:
Seeking an operational Help Desk professional to serve as the initial point of contact for technical assistance. This role focuses on resolving basic hardware and software requests, managing the inbound ticket queue, and routing complex issues to the appropriate technology team members. The ideal candidate will balance technical troubleshooting with excellent service to maintain smooth daily operations in a quiet, indoor office environment.
Key Responsibilities:
  • Configure, provision, and maintain all corporate mobile tablet devices.
  • Field incoming service calls and document technical requests within the ticketing system.
  • Resolve user credential issues and manage password resets.
  • Administer user account modifications and provisioning within the core database system.
  • Maintain an accurate inventory log of all desktop, laptop, and tablet assets.
  • Coordinate the safe disposal and processing of obsolete electronic hardware.
  • Perform detailed quality control checks on all workstations prior to deployment.
  • Monitor incoming IT requests and distribute assignments based on technician availability.
  • Execute additional administrative and operational tasks as requested by leadership.

Qualifications:
  • High School Diploma or equivalent GED.
  • 1 to 3 years of experience in an administrative or clerical role.
  • 3 to 5 years of experience working in a customer-facing or service environment.
  • Fundamental proficiency in Microsoft Office, including Word and Outlook.
  • Efficient alphanumeric data input and professional phone etiquette skills.
  • Strong written literacy for clear documentation and logical problem-solving reasoning.

Additional Details:
  • Physical Demands: Primarily involves sitting or standing for sedentary office work. Requires regular use of hands, hearing, and speech for phone interaction. Must be able to occasionally lift and transport hardware components weighing up to 25 pounds.

Perks:
  • Enjoy a quiet, stable, and comfortable indoor office work environment.
  • Gain foundational, hands-on enterprise experience with hardware deployment and database systems.
  • Collaborate with an supportive, professional team that values cross-training and internal ticket-routing exposure.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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