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Contractual It Support Level 1 Jobs (NOW HIRING)

Corporate Office

Level 1 IT Support Technician

Katy, TX · On-site

$19.75 - $27/hr

Serve as a front-line resource for IT support requests submitted via the ticketing system * Triage, prioritize, and resolve Level 1 support tickets in a timely manner; escalate complex issues as ...

L3Harris Technologies

IT Support Technician

Sunrise, FL · On-site

$68K - $127K/yr

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

ModusLights Technologies

Mid-Level IT Support

Syracuse, NY · On-site

$21.25 - $29.25/hr

... level agreements (SLAs). * Diagnose and resolve technical issues related to desktops, laptops ... Work closely with other IT team members and departments to implement and support IT solutions.

L3HHCM20

IT Support Technician

Sunrise, FL · On-site

$68K - $127K/yr

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

Staffingine LLC

IT support engineer

Boston, MA · On-site

Job Title: IT support engineer Job Location: Boston Job Type: Contract * This list is intended to ... Troubleshooting Resolve complex technical issues escalated from Level 1 and Level 2 support teams ...

Spiceorb

IT Support

Charlotte, NC · On-site

Hello, SpiceOrb is looking for an IT Support n Charlotte, NC Role: IT Support Location: Charlotte, NC(Onsite) Duration: 12+ Months Contract The Executive Leadership and Headquarters IT Support ...

Ksb

IT Support Engineer II

Richmond, VA

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North ... Deliver hands-on Level 1 and Level 2 technical support at multiple facility locations * System ...

Kaufman Dolowich LLP

IT Support Specialist

Woodbury, NY

$50K - $60K/yr

IT Support Specialist Kaufman Dolowich is a leading national law firm with more than 250 attorneys ... Provide Level 1 and Level 2 technical support to attorneys, executives, and staff, with a strong ...

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Contractual It Support Level 1 information

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How much do contractual it support level 1 jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for contractual it support level 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is a contractual IT support level 1?

Contractual IT Support Level 1 roles are entry-level positions in information technology focused on providing basic technical assistance to users, typically for a set duration or project. These professionals handle tasks like troubleshooting hardware and software issues, resetting passwords, and providing general support for computer systems and networks. The 'contractual' aspect means the position is temporary, based on a contract rather than a permanent role. Level 1 support is usually the first point of contact for IT issues, escalating more complex problems to higher-level support teams. This role is essential for maintaining smooth daily operations in organizations.

What does a contractual IT support level 1 do?

As a Contractual IT Support Level 1 professional, your daily tasks generally include responding to user support tickets, troubleshooting basic hardware and software issues, and escalating more complex problems to higher-level IT staff. You'll frequently interact with end-users via email, phone, or in-person, ensuring their technical problems are resolved promptly. Additionally, you may assist with routine maintenance tasks such as software updates, password resets, and setting up new user accounts. Being organized and able to prioritize multiple requests are important skills for success in this role.

What are the key skills and qualifications needed to thrive as a contractual IT support level 1?

To thrive as a Contractual IT Support Level 1, you need a foundational knowledge of computer hardware, operating systems, basic networking, and customer support, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong communication skills, patience, and a customer-focused attitude set outstanding candidates apart in this role. These skills ensure efficient troubleshooting, clear user guidance, and reliable technical support, all of which help maintain smooth business operations.

What is the difference between Contractual IT Support Level 1 vs Contractual Help Desk Technician?

AspectContractual IT Support Level 1Contractual Help Desk Technician
CertificationsCompTIA A+ or similarCompTIA A+ or similar
Work EnvironmentOn-site or remote technical supportHelp desk or call center support
Industry UsageIT service providers, corporate ITCustomer service, IT support
Job FocusBasic troubleshooting, hardware/software setupUser assistance, ticket management

Both roles involve technical support and require similar certifications, but Contractual IT Support Level 1 typically focuses on direct technical troubleshooting, while Help Desk Technicians often emphasize user communication and ticket resolution. The roles overlap in skills but differ slightly in daily tasks and work environment.

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Contractual It Support Level 1 jobs near you
Infographic showing various Contractual It Support Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Technology Support, Level 1

Wayzata Public Schools ISD 284

Minneapolis, MN • On-site

$25.70/hr

Contractor

Medical, Dental, Life, Retirement

Re-posted 22 days ago

Job description

Level 1 Technology Support, 12-Month (4 available positions)

Hours: 8
Class: II (starting rate $25.70 per hour)
Unit: Paraprofessional - 12-month position
(Districtwide)


For more information, please review the Administrative Professional and Paraprofessional Contract

Position Description: 
The Level 1 Building Technology Support Paraprofessional provides essential technical support for building-level technology, collaborating with the District Technology Department. Key responsibilities include hardware maintenance, staff support, and ensuring the smooth operation of classroom technologies. 

Please review the attached job description for more details.

Qualifications: 

  • H.S diploma or GED
  • 2 years of technology experience providing end-user hardware and software support
  • Excellent customer service, technology support, and communication experience
  • Detail-oriented individual

Please review the job description for a complete list of preferred technology experience.
 

Benefits: 

  • Medical, dental, life insurance, long-term disability,  employee assistance program, and 403b (tax-sheltered annuity) employer match program.

Application procedure:

Apply online at www.wayzataschools.org

Internal Applicants must complete the Internal Application.

Selection Procedure: 
  Position is open only to current Administrative Professional/Paraprofessional Unit Employees through June 5, 2026, at 4:00 pm.
  If this position does not fill internally, non-unit candidates will be considered. 



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