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Contractual It Support Level 1 Jobs (NOW HIRING)

CFS

IT Support Specialist

Brooklyn, NY · On-site

$60K - $65K/yr

IT Support Specialist - Level 1 (100% On‑Site) Salary $60,000 - $65,000 Brooklyn A private high school in South Brooklyn is seeking a Level 1 IT Support Specialist to support ~450 students and 100 ...

ProTek IT Solutions

Be Seen First

Mid-Level IT Support Technician

Clearwater, FL · On-site

$60K - $80K/yr

  • PTO

IT Managed Service Provider seeking skilled Help Desk/Mid-Level IT Support Technician. Our clients ... Skill and experience in and strong grasp of Layer 1-7 networking and troubleshooting network issues.

Apetan Consulting llc

IT Support Specialist

New York, NY · On-site

$80 - $150/hr

Our client is seeking an experienced IT Support Specialist (Level 1) to join their IT Infrastructure team supporting a fast-paced, enterprise environment. This role serves as the frontline technical ...

ModusLights Technologies

Mid-Level IT Support

Syracuse, NY · On-site

$21.25 - $29.25/hr

... level agreements (SLAs). * Diagnose and resolve technical issues related to desktops, laptops ... Work closely with other IT team members and departments to implement and support IT solutions.

University of New Mexico

IT Support Tech 1

Albuquerque, NM · On-site

$24.77/hr

  • Medical

  • Dental

  • Vision

  • Life

IT Support Tech 1 Requisition ID req37259 Working Title IT Support Tech 1 Position Grade 09 ... Thisentry-level position is designed for individuals looking to start their careerin IT support, ...

L3HHCM20

IT Support Technician

Camden, NJ

$68K - $127K/yr

  • Medical

  • Retirement

  • PTO

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

Harris Corporation

IT Support Technician

Melbourne, FL · On-site

$68K - $127K/yr

  • Medical

  • Retirement

  • PTO

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

L3HHCM20

IT Support Technician

Melbourne, FL · On-site

$68K - $127K/yr

  • Medical

  • Retirement

  • PTO

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

L3HHCM20

IT Support Technician

Salt Lake City, UT · On-site

$68K - $127K/yr

  • Medical

  • Retirement

  • PTO

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

TEKsystems c/o Allegis Group

IT Support

Tucson, AZ · On-site

$20.75 - $28.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Level Working Knowledge: Extensive Experience Assesses the current technology environment ... Compares IT hardware across one's own organization and its competitors. Requirements Analysis:

New

CAMPUS USA Credit Union

IT Support Technician 1

Newberry, FL · On-site

$46K - $54K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This entry-level IT Support Technician role works under the guidance of experienced team members ... Practices secure data handling procedures as sensitive data may be accessible; a significant level ...

RumbleOn

Level 2 IT Technician - RideNow Allen

Allen, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Level 2 Manager Position Summary The Level 2 IT Technician serves as the primary escalation point for technical support requests that exceed the scope of the Level 1 Support team. While maintaining ...

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Contractual It Support Level 1 information

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$14

$25

$37

How much do contractual it support level 1 jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for contractual it support level 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is a contractual IT support level 1?

Contractual IT Support Level 1 roles are entry-level positions in information technology focused on providing basic technical assistance to users, typically for a set duration or project. These professionals handle tasks like troubleshooting hardware and software issues, resetting passwords, and providing general support for computer systems and networks. The 'contractual' aspect means the position is temporary, based on a contract rather than a permanent role. Level 1 support is usually the first point of contact for IT issues, escalating more complex problems to higher-level support teams. This role is essential for maintaining smooth daily operations in organizations.

What does a contractual IT support level 1 do?

As a Contractual IT Support Level 1 professional, your daily tasks generally include responding to user support tickets, troubleshooting basic hardware and software issues, and escalating more complex problems to higher-level IT staff. You'll frequently interact with end-users via email, phone, or in-person, ensuring their technical problems are resolved promptly. Additionally, you may assist with routine maintenance tasks such as software updates, password resets, and setting up new user accounts. Being organized and able to prioritize multiple requests are important skills for success in this role.

What are the key skills and qualifications needed to thrive as a contractual IT support level 1?

To thrive as a Contractual IT Support Level 1, you need a foundational knowledge of computer hardware, operating systems, basic networking, and customer support, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong communication skills, patience, and a customer-focused attitude set outstanding candidates apart in this role. These skills ensure efficient troubleshooting, clear user guidance, and reliable technical support, all of which help maintain smooth business operations.

What is the difference between Contractual IT Support Level 1 vs Contractual Help Desk Technician?

AspectContractual IT Support Level 1Contractual Help Desk Technician
CertificationsCompTIA A+ or similarCompTIA A+ or similar
Work EnvironmentOn-site or remote technical supportHelp desk or call center support
Industry UsageIT service providers, corporate ITCustomer service, IT support
Job FocusBasic troubleshooting, hardware/software setupUser assistance, ticket management

Both roles involve technical support and require similar certifications, but Contractual IT Support Level 1 typically focuses on direct technical troubleshooting, while Help Desk Technicians often emphasize user communication and ticket resolution. The roles overlap in skills but differ slightly in daily tasks and work environment.

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Contractual It Support Level 1 jobs near you
Infographic showing various Contractual It Support Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Technician, Level 1

The Guitar Center Company

Kansas City, MO • On-site

$21 - $28.75/hr

Full-time

Re-posted 21 days ago

Guitar Center rating

6.0

Company rating: 6.0 out of 10

Based on 179 frontline employees who took The Breakroom Quiz

373rd of 734 rated retailers

Job description

Job Summary:
Guitar Center is a leading multichannel musical instrument retailer committed to enhancing the experience of musicians and partners. They are seeking a tech-savvy IT Support Technician Level 1 to provide front-line support for IT-related issues across their operations, ensuring systems run smoothly and teams stay connected.
Responsibilities:
• Respond to incoming IT support requests via phone, email, chat, and ticketing system
• Troubleshoot Tier 1 technical issues related to hardware, software, and account access
• Guide users through diagnostic and resolution steps for various systems, including POS
• Track and document support activity in our incident management system
• Maintain and manage employee system access and credentials
• Coordinate hardware replacements and installations across store locations
• Escalate complex issues to specialized IT teams when necessary
• Contribute to documentation and knowledge base articles for team use
• Stay up to date on internal systems, tools, and best practices through training and collaboration
Qualifications:
Required:
• High School Diploma or GED (required)
• 2+ years of experience in technical support or customer service, or equivalent (e.g., CompTIA A+)
• Proficiency with Windows and MacOS environments, Microsoft Office, and basic IT hardware
• Excellent communication skills, both written and verbal
• Ability to manage multiple priorities in a high-volume support environment
• Strong problem-solving skills and attention to detail
• Willingness to work evening/weekend hours as part of a rotating on-call schedule
Preferred:
• A+ Certification or Microsoft-related credentials
• Experience supporting POS systems or retail environments
• Familiarity with incident management and ticketing systems (e.g., ServiceNow, Jira)
Company:
We exist so music can persist. Our family of brands has put more instruments into the hands of more people than anyone on the planet. Founded in 1959, the company is headquartered in Westlake Village, USA, with a team of 10001+ employees. The company is currently Late Stage.

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About Guitar Center

Sourced by ZipRecruiter

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Westlake Village, CA, US

Year founded

1964

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