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Contractual It Support Level 1 Jobs (NOW HIRING)

Sri Tech Solutions

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Need Level 1 Desktop Support

Plano, TX · On-site

$19/hr

Provide first-level IT support to end users by troubleshooting hardware, software, and basic ... Maximum 1.5 years of relevant IT support experience * Good communication and customer interaction ...

New

Stellar Services, Inc.

IT support engineer

Newark, NJ · On-site

We are seeking a motivated and eager IT Support Level 1 Specialist to join our growing team. This role is ideal for someone starting their career in IT who is excited to learn, grow, and contribute ...

Beyond IT Support

IT Support Specialist

Aurora, CO · On-site

Active Directory, DNS, DHCP, and IIS. • Technical support at the network level: WAN and LAN ... Required : • IT Support relating to technical issues involving Microsoft's core business ...

Landus

IT Support Technician - Level 2

Humboldt, IA · On-site

$20.75 - $28.25/hr

Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...

Axon

IT Support Technician V

Boston, MA · On-site

$23.25 - $32/hr

Your Impact The IT Support Technician V is the senior-most individual contributor on the support ... Serves as the final support-level escalation point and manages the formal handoff to Engineering ...

ProTek IT Solutions

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Mid-Level IT Support Technician

Clearwater, FL · On-site

$60K - $80K/yr

IT Managed Service Provider seeking skilled Help Desk/Mid-Level IT Support Technician. Our clients ... Skill and experience in and strong grasp of Layer 1-7 networking and troubleshooting network issues.

BEYOND IT SUPPORT LLC

IT Support Specialist

Aurora, CO · On-site

$50K - $60K/yr

Basic Functions: * IT Support relating to technical issues involving Microsoft's core business ... Technical support at the server level: Active Directory, DNS, DHCP, and IIS. * Technical support at ...

TEKsystems

IT Support

Tucson, AZ

$20 - $27.50/hr

... issues in one's general area of technical competence. • Helps others solve technical or ... Level Working Knowledge: Extensive Experience • Assesses the current technology environment ...

Ksb

IT Support Engineer II

Richmond, VA

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North ... Deliver hands-on Level 1 and Level 2 technical support at multiple facility locations * System ...

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Contractual It Support Level 1 information

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$25

$37

How much do contractual it support level 1 jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for contractual it support level 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is a contractual IT support level 1?

Contractual IT Support Level 1 roles are entry-level positions in information technology focused on providing basic technical assistance to users, typically for a set duration or project. These professionals handle tasks like troubleshooting hardware and software issues, resetting passwords, and providing general support for computer systems and networks. The 'contractual' aspect means the position is temporary, based on a contract rather than a permanent role. Level 1 support is usually the first point of contact for IT issues, escalating more complex problems to higher-level support teams. This role is essential for maintaining smooth daily operations in organizations.

What does a contractual IT support level 1 do?

As a Contractual IT Support Level 1 professional, your daily tasks generally include responding to user support tickets, troubleshooting basic hardware and software issues, and escalating more complex problems to higher-level IT staff. You'll frequently interact with end-users via email, phone, or in-person, ensuring their technical problems are resolved promptly. Additionally, you may assist with routine maintenance tasks such as software updates, password resets, and setting up new user accounts. Being organized and able to prioritize multiple requests are important skills for success in this role.

What are the key skills and qualifications needed to thrive as a contractual IT support level 1?

To thrive as a Contractual IT Support Level 1, you need a foundational knowledge of computer hardware, operating systems, basic networking, and customer support, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong communication skills, patience, and a customer-focused attitude set outstanding candidates apart in this role. These skills ensure efficient troubleshooting, clear user guidance, and reliable technical support, all of which help maintain smooth business operations.

What is the difference between Contractual IT Support Level 1 vs Contractual Help Desk Technician?

AspectContractual IT Support Level 1Contractual Help Desk Technician
CertificationsCompTIA A+ or similarCompTIA A+ or similar
Work EnvironmentOn-site or remote technical supportHelp desk or call center support
Industry UsageIT service providers, corporate ITCustomer service, IT support
Job FocusBasic troubleshooting, hardware/software setupUser assistance, ticket management

Both roles involve technical support and require similar certifications, but Contractual IT Support Level 1 typically focuses on direct technical troubleshooting, while Help Desk Technicians often emphasize user communication and ticket resolution. The roles overlap in skills but differ slightly in daily tasks and work environment.

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Contractual It Support Level 1 jobs near you
Infographic showing various Contractual It Support Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Need Level 1 Desktop Support

Sri Tech Solutions

Plano, TX • On-site

$19/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Hello ,

Greetings!!!

I am Lokesh from SRI Tech Solutions. Regarding below Job requirement. Kindly have a look at it and please revert me with your updated resume if interested.


Role: Desktop Support (Level 1)

Location: 7701 Legacy Dr Plano, Texas 75024
Duration: Long-Term Contract


Start Date: Immediately after successful BGV completion

Role Summary:
Provide first-level IT support to end users by troubleshooting hardware, software, and basic network issues while ensuring the timely resolution of incidents and service requests.

Ideal Candidate Profile:

  • Maximum 1.5 years of relevant IT support experience
  • Good communication and customer interaction skills
  • Basic hardware, software, and troubleshooting knowledge
  • Ability to organize, deploy, and manage workstations onsite
  • Willing to attend a face-to-face interview – Only 1 round of interview
  • Must be a local candidate based in or near Plano, TX

Thanks & Regards,

Nagavamsapu Lokesh | US IT Recruiter