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Contractual It Support Level 1 Jobs (NOW HIRING)

New Fathom

IT Support Technician I

Bend, OR · On-site

$25 - $34.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

We are rapidly expanding our IT Support services and are searching for qualified candidates to join ... The core responsibilities of a level 1\-3 technician include responding to service requests via ...

USHP

Healthcare IT Support Specialist

Greenbelt, MD · On-site

Level 1 support of electronic medical record systems. * NextGen experience is preferred but not required. * Other Duties: * Perform other duties as assigned to support the overall IT infrastructure. ...

Posted today

L3Harris Technologies

IT Support Technician

Greenville, TX · On-site

$68K - $127K/yr

  • Medical

  • Retirement

  • PTO

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

ModusLights Technologies

Mid-Level IT Support

Syracuse, NY · On-site

$21.25 - $29.25/hr

... level agreements (SLAs). * Diagnose and resolve technical issues related to desktops, laptops ... Work closely with other IT team members and departments to implement and support IT solutions.

Cumming Construction Management Inc.

IT Support Technician

Miami, FL · On-site

$22.93 - $29.06/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are one of the fastest-growing project and cost management consultancies in the United States ... The IT Support Technician is the initial support level responsible for internal technical support ...

New

L3HHCM20

IT Support Technician

Sunrise, FL · On-site

$68K - $127K/yr

  • Medical

  • Retirement

  • PTO

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

Next Step Systems

Helpdesk Technician, Level 1

Chicago, IL · On-site

  • Medical

  • Retirement

  • PTO

This Helpdesk Technician, Level 1 position will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site ...

Global IT Family

IT Support Specialist

Conyers, GA · On-site

Title: IT Support Specialist Location: Conyers, GA Duration: 12+ Months Onsite Required Skills: Knowledge of basic network troubleshooting. Knowledge of Microsoft Windows Active Directory - Domain ...

3G Productions LLC

IT Support

Las Vegas, NV · On-site

$55K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Overview We are seeking an experienced IT Support Specialist to join our team and serve as ... Productions is one of the country's premier full‑service live event production companies ...

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All JobsContractual It Support Level 1 Jobs

Contractual It Support Level 1 information

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$14

$25

$37

How much do contractual it support level 1 jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for contractual it support level 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What does a contractual IT support level 1 do?

As a Contractual IT Support Level 1 professional, your daily tasks generally include responding to user support tickets, troubleshooting basic hardware and software issues, and escalating more complex problems to higher-level IT staff. You'll frequently interact with end-users via email, phone, or in-person, ensuring their technical problems are resolved promptly. Additionally, you may assist with routine maintenance tasks such as software updates, password resets, and setting up new user accounts. Being organized and able to prioritize multiple requests are important skills for success in this role.

What is a contractual IT support level 1?

Contractual IT Support Level 1 roles are entry-level positions in information technology focused on providing basic technical assistance to users, typically for a set duration or project. These professionals handle tasks like troubleshooting hardware and software issues, resetting passwords, and providing general support for computer systems and networks. The 'contractual' aspect means the position is temporary, based on a contract rather than a permanent role. Level 1 support is usually the first point of contact for IT issues, escalating more complex problems to higher-level support teams. This role is essential for maintaining smooth daily operations in organizations.

What is the difference between Contractual IT Support Level 1 vs Contractual Help Desk Technician?

AspectContractual IT Support Level 1Contractual Help Desk Technician
CertificationsCompTIA A+ or similarCompTIA A+ or similar
Work EnvironmentOn-site or remote technical supportHelp desk or call center support
Industry UsageIT service providers, corporate ITCustomer service, IT support
Job FocusBasic troubleshooting, hardware/software setupUser assistance, ticket management

Both roles involve technical support and require similar certifications, but Contractual IT Support Level 1 typically focuses on direct technical troubleshooting, while Help Desk Technicians often emphasize user communication and ticket resolution. The roles overlap in skills but differ slightly in daily tasks and work environment.

What are the key skills and qualifications needed to thrive as a contractual IT support level 1?

To thrive as a Contractual IT Support Level 1, you need a foundational knowledge of computer hardware, operating systems, basic networking, and customer support, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong communication skills, patience, and a customer-focused attitude set outstanding candidates apart in this role. These skills ensure efficient troubleshooting, clear user guidance, and reliable technical support, all of which help maintain smooth business operations.
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Contractual It Support Level 1 jobs near you
Infographic showing various Contractual It Support Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Level 1 IT Support Technician

ISC Constructors

Baton Rouge, LA • On-site

$19 - $26/hr

Full-time

Re-posted 2 days ago

ISC Constructors rating

7.3

Company rating: 7.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Who We Are:
For over 35 years, ISC has provided safe, high quality electrical, instrumentation and controls solutions to global leading industrial manufacturers. With offices in Baton Rouge, Beaumont, Houston, Corpus Christi, and Columbus, as well as job sites around the country, ISC has grown our team as high 3,000+ associates and offers full-service engineering, construction, and maintenance solutions throughout the United States.
The Position:
Under the general supervision of the IT Operations Manager, the Level 1 IT Support Technician provides first-level technical support for the company's end users, devices, and core technology systems. This position is responsible for responding to support requests, troubleshooting hardware and software issues, setting up and maintaining user devices, documenting resolutions, and escalating more complex problems when needed.
This role is a front-line position within the IT department and is critical to delivering reliable, professional, and timely support to associates across the organization.
Key Responsibilities
End User Support
  • Provide first-level technical support for issues related to computers, software, printers, mobile devices, and other company technology.
  • Respond to support requests submitted through approved IT support channels.
  • Troubleshoot and resolve basic technical issues in a timely, professional, and customer-focused manner.
  • Follow up with users to ensure issues have been fully resolved.
  • Escalate advanced or unresolved issues to the appropriate IT team members.

Device Setup, Maintenance, and Troubleshooting
  • Install, configure, maintain, and repair computer hardware, software, and peripheral devices.
  • Perform routine troubleshooting for workstation, email, login, printing, and connectivity issues.
  • Run diagnostic tools and apply standard corrective actions to resolve technical problems.
  • Assist with new user setup, device deployments, upgrades, replacements, and moves.
  • Support basic troubleshooting of Local Area Network (LAN), Wide Area Network (WAN), and related connectivity issues.

Documentation and Process Support
  • Document support activity, troubleshooting steps, and issue resolutions in the company's ticketing system.
  • Assist in developing and maintaining IT documentation, support procedures, and knowledge base content.
  • Help reinforce IT standards, support processes, and best practices across the organization.

Security and Asset Support
  • Assist with endpoint protection, software updates, patching, and other routine system maintenance tasks.
  • Support established IT security procedures related to device handling, user access, and issue reporting.
  • Assist with tracking and maintaining IT hardware inventory and related records.

Team Collaboration
  • Work closely with the IT team to support daily operations and provide consistent service to the business.
  • Assist with IT projects, technology rollouts, and other department initiatives as assigned.
  • Maintain a professional, service-oriented approach when supporting associates at all levels of the organization.

Qualifications
  • Associate's degree in Information Technology or a related field preferred; equivalent experience may be considered.
  • Prior help desk, desktop support, or technical support experience preferred.
  • Basic knowledge of computer hardware, software, printers, and mobile devices.
  • Familiarity with Microsoft 365 applications and Windows operating systems.
  • Basic understanding of networking concepts preferred.
  • CompTIA A+ certification is a plus.

Competencies
  • Strong customer service mindset and a professional approach to user support.
  • Effective written and verbal communication skills.
  • Strong troubleshooting and problem-solving ability.
  • Ability to work independently on routine issues and escalate when appropriate.
  • Strong attention to detail and accuracy.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Dependable, team-oriented, and committed to delivering high-quality support.
  • Demonstrates professionalism, integrity, and sound judgment.

Working Conditions / Physical Requirements
  • Ability to lift, carry, and move standard IT equipment such as laptops, monitors, printers, and desktop devices.
  • Ability to work onsite during normal business hours.
  • Ability to travel occasionally to other office or jobsite locations, if needed.
  • Occasional after-hours or off-hours support may be required based on business needs.

Other Information:
  • Excellent wages and complete benefits package.
  • We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
  • ISC evaluates and hires applicants for employment based exclusively upon the applicant's merit. No applicant will ever be required to pay money (or any other form of compensation) to an ISC employee in order to be hired by or considered for employment with the Company.
  • This announcement is not intended to be a complete listing of all similar, miscellaneous, or incidental, duties, which may be required from day-to-day. ISC utilizes the multi-skill concept and expects all associates to perform other job requirements.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: 225.756.7501
Email: hr@iscgrp.com
Equal Opportunity Employer, including disabled and veterans.
If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, click HERE
If you want to view the Pay Transparency Policy Statement, please click the link: English

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