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Contractual It Support Level 1 Jobs (NOW HIRING)

My Wireless

IT Specialist

Las Vegas, NV · On-site

$13 - $18/hr

Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...

Cowabunga Vegas

Level 1 IT Support Technician

Katy, TX · On-site

$19.75 - $27/hr

Serve as a front-line resource for IT support requests submitted via the ticketing system * Triage, prioritize, and resolve Level 1 support tickets in a timely manner; escalate complex issues as ...

DSN Group, Inc.

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IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related ... Previous experience in IT, customer service, or other related fields * Ability to build rapport ...

AVI-SPL

AV Support Technician

Manhattan, NY · On-site

$23.75 - $32.50/hr

The AV/IT Support Technician - Level 1 serves as a member of AVI-SPL's onsite Technology Support Services team. Working directly with faculty, staff, students, and guests, the Technician provides day ...

Parsons

IT Specialist

Newark, NJ

$74K - $130K/yr

Parsons is looking for an amazingly talented IT Support Level 1 Specialist to join our team! In this role you will get to focus on providing excellent user support, assisting with day-to-day ...

SpaceX

IT Support Technician

Hawthorne, CA · On-site

$38 - $45/hr

Pay Range: IT Support Technician/Level 1: $29.00 - $35.00/hour IT Support Technician/Level 2: $34.00 - $40.00/hour IT Support Technician/Level 3: $38.00 - $45.00/hour Your actual level and base ...

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

$24 - $36.50/hr

... 1 cannot, providing hands-on client support, and serving as a bridge between the Service Desk ... IT Support Specialist II can independently handle: · Active Directory administration and ...

DCA Technology Partners

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IT Support Technician - Tier 1

Alexandria, VA · On-site

$45K - $60K/yr

IT Support Technician - Tier 1 Department: IT Reports to: Director of Managed IT Services Location ... Clear advancement paths to Level 2, Level 3, and specialized technical roles * Company-sponsored ...

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

Deliver tiered technical support by addressing Level 1 (basic troubleshooting), Level 2 (advanced ... Enforce IT security policies, endpoint compliance, and Conditional Access controls * Support ...

Riot Platforms

IT Support Technician II

Corsicana, TX · On-site

$19 - $26/hr

The role also serves as a technical resource and peer mentor to Level 1 technicians, helping ... Guide IT Support Technician I staff through peer mentoring, troubleshooting guidance, escalation ...

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Contractual It Support Level 1 information

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$14

$25

$37

How much do contractual it support level 1 jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for contractual it support level 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is a contractual IT support level 1?

Contractual IT Support Level 1 roles are entry-level positions in information technology focused on providing basic technical assistance to users, typically for a set duration or project. These professionals handle tasks like troubleshooting hardware and software issues, resetting passwords, and providing general support for computer systems and networks. The 'contractual' aspect means the position is temporary, based on a contract rather than a permanent role. Level 1 support is usually the first point of contact for IT issues, escalating more complex problems to higher-level support teams. This role is essential for maintaining smooth daily operations in organizations.

What does a contractual IT support level 1 do?

As a Contractual IT Support Level 1 professional, your daily tasks generally include responding to user support tickets, troubleshooting basic hardware and software issues, and escalating more complex problems to higher-level IT staff. You'll frequently interact with end-users via email, phone, or in-person, ensuring their technical problems are resolved promptly. Additionally, you may assist with routine maintenance tasks such as software updates, password resets, and setting up new user accounts. Being organized and able to prioritize multiple requests are important skills for success in this role.

What are the key skills and qualifications needed to thrive as a contractual IT support level 1?

To thrive as a Contractual IT Support Level 1, you need a foundational knowledge of computer hardware, operating systems, basic networking, and customer support, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong communication skills, patience, and a customer-focused attitude set outstanding candidates apart in this role. These skills ensure efficient troubleshooting, clear user guidance, and reliable technical support, all of which help maintain smooth business operations.

What is the difference between Contractual IT Support Level 1 vs Contractual Help Desk Technician?

AspectContractual IT Support Level 1Contractual Help Desk Technician
CertificationsCompTIA A+ or similarCompTIA A+ or similar
Work EnvironmentOn-site or remote technical supportHelp desk or call center support
Industry UsageIT service providers, corporate ITCustomer service, IT support
Job FocusBasic troubleshooting, hardware/software setupUser assistance, ticket management

Both roles involve technical support and require similar certifications, but Contractual IT Support Level 1 typically focuses on direct technical troubleshooting, while Help Desk Technicians often emphasize user communication and ticket resolution. The roles overlap in skills but differ slightly in daily tasks and work environment.

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Contractual It Support Level 1 jobs near you
Infographic showing various Contractual It Support Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT SUPPORT

Artech Information System LLC

Philadelphia, PA

Full-time

Re-posted 27 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description


Position: IT Support
Location: Philadelphia, PA

Duration: 3+months

This Analyst will work closely with Business Analyst, Project Leads and Management to develop and maintain POS Master Data and Implementation information, its supporting systems and processes and the users who consume it. As such, this position will work primarily, but not exclusively, with Micros Simphony and other interfaced systems in support of Aramark's critical POS mission. Ideal candidates will have the opportunity to support these systems and users of afore mentioned systems, while working within and independently. - Micros item and menu management - Enterprise support (level 1 and 2), data management - Interface with Aramark operational teams, their clients / customers and vendors - Project work and documentation - Special projects as assigned

Qualifications

pos exp

Additional Information

For more information, Please contact

Shubham

973-295-4595

shubhamDOTsATartechinfoDOTcom


Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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