ZipRecruiter

Log In

1

Contractual It Support Level 1 Jobs in Columbus, OH

City Barbeque, LLC

IT Support Analyst

Dublin, OH · On-site

$26 - $30/hr

We have the opportunity to bring a new IT Support Analyst onto our team. Great pay and benefits ... Preferred Skills & Requirements * 1-3 years experience in service desk and/or Level 2 support roles.

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The ... While providing the highest level of customer service, the Service Desk Chat Agent answers incoming ...

City BBQ

IT Support Analyst

Dublin, OH

We have the opportunity to bring a new IT Support Analyst onto our team. Great pay and benefits ... Preferred Skills & Requirements * 1-3 years experience in service desk and/or Level 2 support roles.

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

giftHEALTH Inc

IT Support Specialist II

Columbus, OH · On-site

$58K - $69K/yr

Assists with complex device deployments, upgrades, site-level technology changes, onboarding, offboarding, access workflows, and implementation of solutions directed by IT Support leadership or ...

Gifthealth

IT Support Specialist II

Columbus, OH · On-site

$58K - $69K/yr

Assists with complex device deployments, upgrades, site-level technology changes, onboarding, offboarding, access workflows, and implementation of solutions directed by IT Support leadership or ...

Gifthealth Inc

IT Support Specialist II

Columbus, OH

$58K - $69K/yr

Assists with complex device deployments, upgrades, site-level technology changes, onboarding, offboarding, access workflows, and implementation of solutions directed by IT Support leadership or ...

Gifthealth

IT Support Specialist II

Columbus, OH · On-site

Assists with complex device deployments, upgrades, site-level technology changes, onboarding, offboarding, access workflows, and implementation of solutions directed by IT Support leadership or ...

Gifthealth

IT Support Specialist II

Columbus, OH · On-site

The IT Support Specialist II provides advanced end-user technical support, handling incoming ... Preferred : • Intermediate-level IT certification, such as CompTIA Network+, or equivalent ...

giftHEALTH Inc

IT Support Specialist I

Columbus, OH · On-site

$54K - $64K/yr

Position Summary The IT Support Specialist I serves as the first point of contact for end-user ... high level of customer service. Qualifications * Education: High school diploma or equivalent ...

next page

Showing results 1-20

People also search for

All JobsContractual It Support Level 1 JobsContractual It Support Level 1 Jobs in Columbus, OH

Contractual It Support Level 1 information

See Columbus, OH salary details

$13

$24

$35

How much do contractual it support level 1 jobs pay per hour?

As of May 28, 2026, the average hourly pay for contractual it support level 1 in Columbus, OH is $24.21, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contractual IT Support Level 1, and why are they important?

To thrive as a Contractual IT Support Level 1, you need a foundational knowledge of computer hardware, operating systems, basic networking, and customer support, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong communication skills, patience, and a customer-focused attitude set outstanding candidates apart in this role. These skills ensure efficient troubleshooting, clear user guidance, and reliable technical support, all of which help maintain smooth business operations.

What are the typical daily responsibilities of a Contractual IT Support Level 1 professional?

As a Contractual IT Support Level 1 professional, your daily tasks generally include responding to user support tickets, troubleshooting basic hardware and software issues, and escalating more complex problems to higher-level IT staff. You'll frequently interact with end-users via email, phone, or in-person, ensuring their technical problems are resolved promptly. Additionally, you may assist with routine maintenance tasks such as software updates, password resets, and setting up new user accounts. Being organized and able to prioritize multiple requests are important skills for success in this role.

What are Contractual IT Support Level 1 roles?

Contractual IT Support Level 1 roles are entry-level positions in information technology focused on providing basic technical assistance to users, typically for a set duration or project. These professionals handle tasks like troubleshooting hardware and software issues, resetting passwords, and providing general support for computer systems and networks. The 'contractual' aspect means the position is temporary, based on a contract rather than a permanent role. Level 1 support is usually the first point of contact for IT issues, escalating more complex problems to higher-level support teams. This role is essential for maintaining smooth daily operations in organizations.

What is the difference between Contractual IT Support Level 1 vs Contractual Help Desk Technician?

AspectContractual IT Support Level 1Contractual Help Desk Technician
CertificationsCompTIA A+ or similarCompTIA A+ or similar
Work EnvironmentOn-site or remote technical supportHelp desk or call center support
Industry UsageIT service providers, corporate ITCustomer service, IT support
Job FocusBasic troubleshooting, hardware/software setupUser assistance, ticket management

Both roles involve technical support and require similar certifications, but Contractual IT Support Level 1 typically focuses on direct technical troubleshooting, while Help Desk Technicians often emphasize user communication and ticket resolution. The roles overlap in skills but differ slightly in daily tasks and work environment.

What are the most commonly searched types of It Support Level 1 jobs in Columbus, OH? The most popular types of It Support Level 1 jobs in Columbus, OH are:
What are popular job titles related to Contractual It Support Level 1 jobs in Columbus, OH? For Contractual It Support Level 1 jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Contractual It Support Level 1 jobs in Columbus, OH look for? The top searched job categories for Contractual It Support Level 1 jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Contractual It Support Level 1 jobs? Cities near Columbus, OH with the most Contractual It Support Level 1 job openings:
Contractual It Support Level 1 jobs near you
Infographic showing various Contractual It Support Level 1 job openings in Columbus, OH as of May 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,364 per year, or $24.2 per hour.

IT Support Specialist

Shumaker Loop and Kendrick LLP

Columbus, OH • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

The IT Support Specialist is primarily responsible for configuring, maintaining, and deploying firm computers. Additionally, they will troubleshoot and affect repair on firm technology equipment, provide on-site, telephone and remote support to all firm employees, and maintain inventory of all computer systems including sign-out equipment.
Where You'll Work
The IT Support Specialist is an hourly non-exempt position and will work full-time at our Columbus, Ohio office.
What You'll Do
  • Provide onsite helpdesk support to the local office, as well as remote support to all other locations.
  • Assist all technical support teams and serve as a resource for Level 1 Support Technicians on difficult tickets.
  • Work to improve Helpdesk processes and efficiencies.
  • Manage repairs of computer equipment.
  • Maintain technology inventory.
  • Build and deploy computers and coordinate hardware repairs with vendors.
  • Set up, train and maintain firm dictation and transcription equipment.
  • Perform basic phone programming.
  • Record and track all support activities using IT support software.
  • Provide support for personal mobile devices and general computer or printing problems whether onsite or remote.
  • Set up and dismantle conference room equipment.
  • Support audiovisual needs for seminars or meetings onsite and offsite, whether during business hours or after hours.
  • Participate in after-hours support on a rotating on-call basis.
  • Assist with scheduled or emergency after-hours equipment projects, troubleshooting and repairs.
  • Occasional travel to other office locations as needed.

What We're Looking For
  • At least 3+ years in IT related support experience in a law firm or professional services environment.
  • Exhibit expertise in Office 365, specifically with Word, Excel, PowerPoint and Outlook along with a working knowledge of Windows 11.
  • Strong verbal and written communication skills.
  • Excellent "people" skills with a great amount of patience.
  • Strong analytical and problem-solving abilities.
  • High degree of composure and professionalism under pressure. Also, a high level of professionalism in both conduct and appearance.
  • Working knowledge of document management systems.
  • Familiarity with basic project management concepts.

Who We Are
We're not just another law firm - we're something different. At Shumaker, our professional staff are the backbone of our success, providing the essential support that enables our firm to thrive. From operations and finance to marketing and technology, our team members enjoy a collaborative, people-first culture where their contributions truly make an impact. As one of the 200 largest law firms in the United States, we're looking for talented professionals who want to grow their careers and be part of a firm that values dedication, teamwork, and innovation.
Physical Requirements
  • Bending, stooping or crawling required when installing, maintaining or affecting repairs to computer system.
  • Standing or walking frequently to provide user support.
  • Occasional lifting and moving objects (up to 50 lbs.).
  • Manual dexterity to use computer, telephone and peripherals.

We are committed to providing reasonable accommodations to individuals with disabilities to ensure equal access to employment opportunities. If you require accommodations during the application or interview process, please let us know.
We are unable to provide sponsorship for this opportunity.
Notice to Recruiters: We are not accepting outside recruiter applications for this position. If you have any questions, please reach out to Colleen Miller, Director of Recruitment at cmmiller@shumaker.com. Kindly do not contact attorneys directly.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply