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Entry Level It Help Desk Jobs in Columbus, OH (NOW HIRING)

HR4Me

TP- HELP DESK TECHNICIAN

Columbus, OH · On-site

$19.25 - $26/hr

Experience/Qualifications Required: • 1-3 years of IT help desk or technical support experience. • Working knowledge of Windows 10/11 operating systems and basic Active Directory tasks (password ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

Providing exceptional service and solutions through to users of our customers IT Service Desk; working directly with users in a friendly, helpful way, including reaching out to them for resolution ...

CFS

Help Desk Specialist

Westerville, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Westerville, OH · On-site

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Lewis Center, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Powell, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Columbus, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Columbus, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Blacklick, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Columbus, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Columbus, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

New Albany, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Westerville, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Westerville, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

RRI, Inc.

Tier 2 IT Helpdesk Lead - 2nd shift

Columbus, OH · On-site

$8.50/hr

The Help Desk Lead ensures that the team is delivering great customer services, is meeting Service ... IT Helpdesk via telephone or email. • Monitor Service Desk for tickets assigned to the queue and ...

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

... technology experience * Proficient use of Microsoft Office products (Outlook, Word, Excel ... While considered an entry-level position the ideal person will have better than average ...

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Entry Level It Help Desk information

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How much do entry level it help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level it help desk in Columbus, OH is $22.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level IT Help Desk professional, and why are they important?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are some common challenges faced by entry level IT Help Desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What are entry level IT help desk jobs?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

Is helpdesk a good entry-level job?

An entry-level IT Help Desk position is considered a good starting point for those interested in IT careers, as it provides foundational technical skills, customer service experience, and exposure to troubleshooting hardware and software issues. It often requires basic knowledge of operating systems, networking, and common tools like ticketing systems, making it accessible for beginners. This role can lead to more advanced IT positions with experience and additional certifications.

What is the easiest entry-level IT job to get?

An entry-level IT help desk position is often considered one of the easiest IT jobs to obtain, as it typically requires basic technical knowledge, good communication skills, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and the role involves troubleshooting hardware and software issues in a support environment. These jobs usually have lower experience requirements and serve as a stepping stone into the IT field.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

What are the most commonly searched types of It Help Desk jobs in Columbus, OH? The most popular types of It Help Desk jobs in Columbus, OH are:
What are popular job titles related to Entry Level It Help Desk jobs in Columbus, OH? For Entry Level It Help Desk jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Entry Level It Help Desk jobs in Columbus, OH look for? The top searched job categories for Entry Level It Help Desk jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Entry Level It Help Desk jobs? Cities near Columbus, OH with the most Entry Level It Help Desk job openings:
Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Columbus, OH as of May 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 78% Physical, 5% Hybrid, and 17% Remote job distribution, with an average salary of $46,512 per year, or $22.4 per hour.
It Help Desk Support Technician

It Help Desk Support Technician

Beacon Specialized Living

Columbus, OH • On-site

$19.25 - $26/hr

Full-time

Posted yesterday

Beacon Specialized Living rating

5.2

Company rating: 5.2 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

186th of 227 rated social care providers

Job description

Job Summary:
Beacon Specialized Living is seeking an IT Help Desk Support Technician to provide first-level support to employees by troubleshooting software, hardware, and network issues. The role involves delivering high-quality customer service, diagnosing technical issues, and assisting with various IT projects while ensuring compliance with company policies.
Responsibilities:
• Always be compliant with all company and regulatory policies and procedures.
• Serve as IT support for all users that fall under BSLS.
• Prepares and builds workstations and home devices.
• Diagnose and resolve basic technical issues.
• Performs troubleshooting of Corporate and Home level devices (Workstations, Laptops, iPads, Printers, etc.)
• Perform account setup, password resets, access management and onboarding/offboarding tasks.
• Communicate with fellow IT employees to ensure support queues are maintained and covered through assigned shifts (This includes normal business hours, as well as On-Call hours).
• Assist with various IT projects as needed and maintain timely due dates.
• Perform support remotely through On-Call rotation to maintain help desk queue.
• Must be compliant with company and regulatory policies and procedures.
• Participate and contribute to weekly, bi-week or monthly leadership calls. Be prepared to report on applicable KPIs that best reflect the performance of your team.
• Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living, its Individuals, Team Members, activities and affiliates, in accordance with all applicable laws (especially HIPAA) and contract terms.
• Promote Beacon in a positive manner and lead by example, modeling our core values in everyday behavior.
Qualifications:
Required:
• Associate degree in Information Technology or related field, preferred.
• A minimum of 1 year’s helpdesk or technical support experience.
• Must pass criminal background checks, central registry check (in applicable states) and child abuse registry (in applicable states).
• Must complete and pass a drug test, in applicable states.
• Must possess a valid Driver’s License and have reliable transportation.
• Proficient in speaking, reading and writing the English language.
• Approved by state, federal and government entities to work within BSLS programs.
• Ability to use office equipment, including BSLS information technology systems.
Company:
Beacon Specialized Living provides compassionate, person-centered care for adults with intellectual and developmental disabilities, mental health needs, and autism. Founded in 1998, the company is headquartered in Spokane, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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