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It Service Manager Jobs in Columbus, OH (NOW HIRING)

Safelite Group, Inc.

IT Service Manager

Columbus, OH · On-site

A Brief Overview The IT Service Manager supports the definition, implementation and management of Major Incident and Problem management processes for Safelite. Working in conjunction with Safelite ...

Safelite Group

IT Service Manager

Columbus, OH · On-site

A Brief Overview The IT Service Manager supports the definition, implementation and management of Major Incident and Problem management processes for Safelite. Working in conjunction with Safelite ...

Govcio LLC

IT Service Technician

Columbus, OH · On-site

$50K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests. * Ensure devices are properly encrypted. * Local On-Site Cabling.

Maven LLC

IT Service Desk Analysts

Columbus, OH

Strong customer service, organization, and communication skills Strong process management skills ... in IT Support (Service Desk preferred and/or Deskside experience Experience in supporting multi ...

Gifthealth

IT Support Specialist I

Columbus, OH · On-site

Gifthealth is revolutionizing healthcare by simplifying prescription and health service management. The IT Support Specialist I serves as the first point of contact for technical support, focusing on ...

giftHEALTH Inc

IT Support Specialist I

Columbus, OH · On-site

$54K - $64K/yr

Experience working in a ticketing or IT service management system. (Preferred) * Exposure to ... identity, endpoint, or productivity platforms in a business environment. (Preferred) * Knowledge ...

Gifthealth

IT Support Specialist I

Columbus, OH · On-site

$54K - $64K/yr

Experience working in a ticketing or IT service management system. (Preferred) * Exposure to ... identity, endpoint, or productivity platforms in a business environment. (Preferred) * Knowledge ...

Gifthealth

IT Support Specialist I

Columbus, OH · On-site

Experience working in a ticketing or IT service management system. (Preferred) * Exposure to ... identity, endpoint, or productivity platforms in a business environment. (Preferred) * Knowledge ...

Gifthealth Inc

IT Support Specialist I

Columbus, OH

$54K - $64K/yr

Experience working in a ticketing or IT service management system. (Preferred) * Exposure to ... identity, endpoint, or productivity platforms in a business environment. (Preferred) * Knowledge ...

Gifthealth

IT Support Specialist II

Columbus, OH · On-site

Gifthealth is revolutionizing healthcare by simplifying prescription and health service management. The IT Support Specialist II provides advanced end-user technical support, handling incoming ...

NAC Inc

IT Operations Director

Columbus, OH · On-site

$124K - $145K/yr

The IT Operations Director is responsible for the day-to-day delivery of IT services at NAC, leading the IT team in managing the firm's infrastructure, support services, design technology and ...

NAC Architecture

IT Operations Director

Columbus, OH

$124K - $145K/yr

Manage the help/service desk function across IT to maintain a responsive and effective end user ... Enforce IT security policies and procedures; oversee operational security of networks, data ...

NAC Architecture

IT Operations Director

Columbus, OH · On-site

$124K - $145K/yr

The IT Operations Director is responsible for the day-to-day delivery of IT services at NAC, leading the IT team in managing the firm's infrastructure, support services, design technology and ...

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It Service Manager information

See Columbus, OH salary details

$25.6K

$100.5K

$154.1K

How much do it service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it service manager in Columbus, OH is $100,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,700.00 and $124,600.00 per year, depending on experience, location, and employer.

What Is an IT Service Manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What are the key skills and qualifications needed to thrive as an IT Service Manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT Service Manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT Service Manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

More about It Service Manager jobs
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What job categories do people searching It Service Manager jobs in Columbus, OH look for? The top searched job categories for It Service Manager jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for It Service Manager jobs? Cities near Columbus, OH with the most It Service Manager job openings:
It Service Manager jobs near you

IT Service Manager

Safelite Group, Inc.

Columbus, OH • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 11 days ago

Safelite rating

6.6

Company rating: 6.6 out of 10

Based on 240 frontline employees who took The Breakroom Quiz

186th of 325 rated vehicle maintenance

Job description

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Brief Overview
The IT Service Manager supports the definition, implementation and management of Major Incident and Problem management processes for Safelite. Working in conjunction with Safelite Service Management team and other key stakeholders, as the IT Service Manager, you will manage the team to ensure all Major Incidents across Safelite are addressed successfully in a timely manner to minimize business impact and also to participate as a Manager Incident Analyst when required. You will also be responsible for Problem Management processes, including root cause analysis, trends, and consistency. In addition, you will collaborate with the Service Transition Manager to ensure that the organization is prepared to support new or changed services. The successful person in this role will drive continual improvement in Service Management capabilities leveraging best practice, tools and technology and insight from business partners to achieve effective outcomes.
What You Will Do:
  • Support the definition, implementation and operation of Major Incident processes, systems, and tools within Safelite. Collaborate with other business units and Belron to optimize and standardize processes.
  • Run the Major Incident Corrective Action Review process when incidents arise. Conduct root cause analysis against all major incident to prevent reoccurrence and implement appropriate problem management processes related to repeating issues.
  • Accountable for the delivery of Major Incident Management and Problem Management services against agreed KPIs. Actively manage and/or support Major Incidents as they arise within Safelite, ensuring minimal amount of business disruption.
  • Proactively liaise with Business users, leaders, and partners to keep them informed of the impact of major incidents and the progress of resolution.
  • Participate in ongoing support meetings/reviews with other IT and business leaders to drive continuous service improvement
  • Ensure IT Services Run organization is appropriately setup to take on ongoing support of new or changed service.
  • Delegate and direct service tasks, monitor the progress of current projects, and manage service team members to ensure the team's objectives and goals are met
  • Develop and deliver Disaster Recovery (DR) policies, training material, lead training sessions, communications, and DR exercises.
  • Educate and support internal and external resolving groups on the policies and principles of processes.
  • Act as an escalation for major production incidents, leading the incident response in real-time and coordinating with IT teams to ensure proper resolution.
  • Review and prioritize the investigation backlog and pending action items, making sure that delivery teams remain engaged until completion
  • Produce Root Cause Analyses to be shared with senior executive management for all major and high incidents and work with the Problem Management team to ensure that long-term remediations are tracked.

What You Will Need:
  • Bachelor's Degree Bachelor's Degree in Information Technology, Computer Science, related discipline or Preferred
  • Bachelor's Degree Computer Science, Engineering, Information Systems, or related discipline. Or Equivalent years experience required. Required
  • 7-9 years Experience in technology management and/or operational experience. Required
  • 4-6 years Experience with developing and delivering training on systems, process, standards, and policy. Required
  • 4-6 years Knowledge of ServiceNow platform including familiarity with ServiceNow modules (CMDB/ITSM, Portal, Mobile, and Automation) and workflow Required
  • 4-6 years Demonstrable experience of collaborative working with teams locally and globally Required
  • 4-6 years Must have broad general knowledge of infrastructure, network, application technologies in addition to SDLC, ITIL and Service Management common practices, Required
  • 4-6 years Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and measure success. Required
  • 4-6 years Excellent troubleshooting and documentation skills. Required
  • Excellent oral and written communications skills (High proficiency)
  • Possess excellent organizational skills (High proficiency)
  • Ability to engage, build relationships with and influence senior leadership and stakeholders. (High proficiency)
  • Proven knowledge of ITIL Service Management processes (High proficiency)
  • Effective analytical skills including an ability to anticipate and highlight potential risks associated with management or resolution, workarounds, and root causes. (High proficiency)
  • Experience with managing multiple major service providers across an integrated environment (Medium proficiency)

What You Will Get:
  • Competitive weekly pay and bonus opportunities.
  • Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
  • Up to $5,250 in tuition reimbursement per year.
  • View all our health, wealth and life offerings at www.safelitebenefits.com

Expected Work Location (In Office): It is expected that you will primarily perform work at the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235). You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite #LI-JR2
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work culture that values collaboration, innovation and dedication, we're the right company for you.

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