ZipRecruiter

Log In

1

It Service Manager Jobs (NOW HIRING)

Robert Half

IT Service Manager

Peridot, AZ · On-site

$43.54 - $50.41/hr

We are looking for an experienced IT Service Manager to lead service delivery operations and strengthen the quality, consistency, and responsiveness of IT support in Arizona. This contract ...

Apply Early

A.C. Coy

Sr. IT Service Manager

Pittsburgh, PA · Hybrid

Coy Company has an immediate need for an IT Service Manager. Ideal candidates must have a minimum of 10+ years experience in IT infrastructure, 5 years in ServiceNow and ServiceNow CMDB (CSDB, ITAM ...

US IT Solutions Inc

IT Service Desk

Minneapolis, MN

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing . US IT Solutions work along with its ...

Canyon Ranch

IT Service Delivery Manager

Spicewood, TX · On-site

Join the innovative Information Technology team at Canyon Ranch as an IT Service Delivery Manager (Service Delivery & Client Services Manager) supporting web, application, and API management ...

Apply Early

CBIZ

IT Service Management (ITSM) Lead

Cleveland, OH · Hybrid

Ability to travel as required by business and on-call availability We are seeking an experienced IT Service Management (ITSM) Lead to own, govern, and continuously improve ITIL-based service ...

Pivotal Systems

IT Service Engineer

Fremont, CA · On-site

IT Service Engineer Position Summary We are seeking a highly skilled and experienced IT Service ... End-to-End Lifecycle Management: Own the user onboarding and offboarding processes, including ...

Reliant Rehabilitation

IT Service Desk Manager

Plano, TX · On-site

$90K - $95K/yr

The IT Service Desk Manager is responsible for managing Reliant Rehabilitation's technical support team and overseeing the delivery of IT support services to both field-based and corporate office ...

next page

Showing results 1-20

All JobsIt Service Manager Jobs

It Service Manager information

See salary details

$26.5K

$104.1K

$159.5K

How much do it service manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for it service manager in the United States is $104,084.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $129,000.00 per year, depending on experience, location, and employer.

What is the role of IT service manager?

An IT Service Manager oversees the delivery and management of IT services within an organization, ensuring that technology solutions meet business needs. They coordinate teams, implement service standards, and use tools like ITIL frameworks to improve service quality and efficiency.

What are the key skills and qualifications needed to thrive as an IT Service Manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT Service Manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT Service Manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL or PMP can enhance earning potential, and managerial roles often require strong leadership and technical skills.

What Is an IT Service Manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What jobs pay $500,000 a year in the US?

In the US, high-level executive roles such as Chief Executive Officers (CEOs), Chief Information Officers (CIOs), and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Additionally, specialized roles like senior IT consultants, investment bankers, and successful entrepreneurs can reach or surpass this income level, often requiring extensive experience, advanced skills, and industry-specific certifications.

What jobs in the US pay $300,000 a year?

An IT Service Manager typically does not earn $300,000 annually; such high salaries are more common in executive roles like Chief Information Officer (CIO) or Chief Technology Officer (CTO), or in specialized fields such as data science, software engineering, or cybersecurity at senior levels. These positions often require extensive experience, advanced certifications, and leadership responsibilities. Compensation varies based on industry, company size, and geographic location.
More about It Service Manager jobs
What cities are hiring for It Service Manager jobs? Cities with the most It Service Manager job openings:
What are the most commonly searched types of It Service jobs? The most popular types of It Service jobs are:
Who are the top companies hiring for It Service Manager jobs? The top employers for It Service Manager jobs are:
What states have the most It Service Manager jobs? States with the most job openings for It Service Manager jobs include:
What job categories do people searching It Service Manager jobs look for? The top searched job categories for It Service Manager jobs are:
It Service Manager jobs near you
Infographic showing various It Service Manager job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 9% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $104,084 per year, or $50 per hour.
IT Service Manager

IT Service Manager

Robert Half

Peridot, AZ • On-site

$43.54 - $50.41/hr

Temporary

This job post has expired today. Applications are no longer accepted.

Job description

We are looking for an experienced IT Service Manager to lead service delivery operations and strengthen the quality, consistency, and responsiveness of IT support in Arizona. This contract opportunity is ideal for someone who can balance strategic service management with hands-on operational leadership while fostering a strong customer-focused culture. The role will guide service desk performance, refine IT service processes, and ensure IT support activities align with organizational priorities.
Responsibilities:
• Lead daily IT support operations, providing direction to service desk leadership and staff to maintain dependable and responsive technology services.
• Manage high-impact or sensitive incidents, coordinating escalations and resolution efforts when issues require advanced oversight.
• Design, implement, and enhance IT service management practices to improve efficiency, service quality, and user satisfaction.
• Oversee core service management disciplines such as incident handling, problem resolution, change control, request fulfillment, and knowledge sharing.
• Track service levels, operational performance, and key metrics, then communicate results and recommendations to support informed decision-making.
• Analyze ticket patterns, support outcomes, and workflow effectiveness to identify areas for continuous improvement across IT operations.
• Ensure accurate documentation, issue tracking, escalation procedures, and configuration-related records are maintained in line with established standards.
• Support change review activities and participate in governance processes that help reduce service disruption and operational risk.
• Coordinate workload distribution and service request execution to keep front-line support activities organized, timely, and customer-centered.• At least 3 years of experience supervising help desk teams and IT operations functions.
• Bachelor’s degree in Information Technology or a related discipline; an advanced degree is preferred.
• IT service management foundation certification is preferred.
• Working knowledge of Active Directory and configuration management practices.
• Experience supporting environments that include backup technologies, Cisco technologies, and computer hardware.
• Strong ability to lead teams, manage escalations, and improve service delivery processes.
• Comfortable using metrics, service levels, and performance indicators to guide operational improvements.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

View All Robert Half Jobs