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It Service Manager Jobs (NOW HIRING)

OU Health

IT Service Manager

Oklahoma City, OK · On-site

Position Title: IT Service Manager Department: IT Support Services The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the ...

AAC Inc

IT Service Manager

Washington, DC · On-site

Required Skills Required Experience · BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. · Strong knowledge of ITIL ...

trimarkusa

IT Service Management

Mansfield, MA

The IT Service Delivery Manager is the lead facilitator and accountable owner for the delivery, management, and continuous improvement of IT services that support TriMark's business and end-user ...

swirecc

Manager, IT Service Desk

Draper, UT

What does an IT Service Desk Manager do at Swire Coca - Cola? We are seeking an experienced IT Service Desk Manager to lead the daily operations of our IT Service Desk and own the enduser IT support ...

Talos Energy

IT Service Desk Manager

Houston, TX

The primary responsibility of the IT Service Desk Manager is to lead the day-to-day operation of the IT Helpdesk as Talos Energy's first line of support for technology incidents and work requests.

Astrolab

IT Service Desk Manager

Hawthorne, CA · On-site

$130K - $150K/yr

IT Service Desk Manager Department: IT Employment Type: Full Time Location: Hawthorne, California Compensation: $130,000 - $150,000 / year Description Venturi Astrolab, Inc. (Astrolab) is pioneering ...

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It Service Manager information

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$26.5K

$104.1K

$159.5K

How much do it service manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for it service manager in the United States is $104,084.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $129,000.00 per year, depending on experience, location, and employer.

Is Pennywise a form of It?

An IT Service Manager is a professional responsible for overseeing IT service delivery, managing teams, and ensuring system reliability. Pennywise and It are fictional characters from horror stories and have no relation to IT roles or services. The question appears to reference fictional entities rather than job-related concepts.

Is there an It 3 coming out?

There is no widely recognized 'IT 3' release related to the IT Service Manager role. If you are referring to a specific software version or product, it is best to check with the vendor or industry updates for the latest releases and updates relevant to IT management tools and platforms.

What are the key skills and qualifications needed to thrive as an IT Service Manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What is the full meaning of It?

In the context of an IT Service Manager, 'IT' stands for Information Technology, which involves managing computer systems, networks, and software to support organizational operations. The role typically requires knowledge of IT infrastructure, service management frameworks like ITIL, and relevant certifications such as ITIL or CompTIA. Understanding the full scope of IT helps in overseeing technology services effectively.

What are some common challenges an IT Service Manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT Service Manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

What Is an IT Service Manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What is scarier, It 1990 or It 2017?

As an IT Service Manager, comparing the scariness of the movies 'It' from 1990 and 2017 is subjective; however, the 2017 version features advanced special effects and modern horror elements that may be more intense for viewers. Both films are horror adaptations of Stephen King's novel, but the 2017 version benefits from contemporary filmmaking technology. This comparison is unrelated to IT management skills or industry standards.
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It Service Manager jobs near you
Infographic showing various It Service Manager job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 9% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $104,084 per year, or $50 per hour.
IT Service Manager

IT Service Manager

OU Health

Oklahoma City, OK • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 5 days ago

OU Health rating

7.1

Company rating: 7.1 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

404th of 877 rated healthcare providers

Job description

Position Title:
IT Service Manager
Department:
IT Support Services
Job Description:
The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the performance and compliance to targeted service levels ensuring the quality and availability of critical OU Health IT services. This position also serves as representative and point of escalation for ETS customers.
Essential Responsibilities
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
  • Development, refinement, and maintenance of the ITIL based service management processes and their enabling toolsets
  • Planning and managing the continued enablement of core Service Management processes on OU Health supporting systems
  • Ensuring the complete logging, prioritization, response and tracking of all IT service requests, interruptions or changes
  • Coordinating interaction and integration between OU Health's other core service management processes
  • Producing management escalation and performance information on a regular basis
  • Identification and management of Major Incidents or Changes affecting critical OU Health services or impacting patient safety
  • Serve as ETS point of contact for OU Health Operations for escalation of service interruptions or requirements

General Responsibilities
  • Performs other duties as assigned.

Minimum Qualifications
Education Requirements: Bachelor's Degree required.
Experience Requirements:
  • 3-5 years of experience working in IT Service Management, managing, measuring and reporting on ITIL service management processes on a ServiceNow platform.
  • Experience in implementing and maturing ITIL processes preferred. Prior healthcare experience preferred.

License/Certification/Registration Requirements:
  • Current version of ITIL Certification required.
  • One or more ITIL Practice Manager certifications preferred.

Knowledge/Skills/Abilities Required:
  • Knowledge of the implementation and maintenance of ITIL processes
  • Ability and desire to mentor less senior Service Managers or those seeking to become Service Managers.
  • Ability to drive priorities and manage change with a positive outcome
  • Provide outstanding client service, meet high quality standards for services and meet or exceed client expectations. Proactive in seeking innovative ways in which to help others
  • Strong proactive approach to problem-solving and resolution skills, takes initiative and uses good judgment, excellent follow-up skills
  • Possesses strong and effective working relationships with all levels of OU Health representing ETS as a trusted point of contact and escalation.
  • Excellent demonstrated interpersonal and communication skills (oral and written), professional demeanor and presentation
  • High attention to detail, outstanding organizational skills and the ability to manage time effectively
  • Position requires the ability to lead under pressure to address major issues, meet strict deadlines, effectively prioritize multiple tasks
  • Drive policy to seek and identify confidential, sensitive, and proprietary information and maintain such information as confidential

Current OU Health Employees - Please click HERE to login.
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

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About OU Health

Sourced by ZipRecruiter

OU Health is a leading company in the healthcare industry, based in Oklahoma City, OK, US. As the state's only comprehensive academic health system, OU Health provides a full spectrum of medical care, from world-class cancer treatments to life-saving emergency care. Founded with a mission to advance healthcare, medical education, and research across the state, the company has a solid reputation for clinical excellence and a patient-centered approach. Upholding its core values of compassion, integrity, and innovation, OU Health has remarkably made a significant contribution to medical research and education and raised the standard of care across a broad range of specialties.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Oklahoma City, OK, US

Year founded

2020

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