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It Service Manager Jobs (NOW HIRING)

Amplifon

IT Applications Service Manager

Barnegat, NJ · Hybrid

You will design, implement, and manage the IT Service Support model across Amplifon Spain's shop network, headquarters, and warehouse. The ultimate goal is to deliver efficient, cost-effective ...

Leinenkugel's

IT Service Specialist

Milwaukee, WI · Hybrid

You will oversee the third-party service providers, the day-to-day delivery of IT services to a business area and manage the relationship with the IT clients. This includes acting as the point of ...

Molson Coors

IT Service Specialist

Milwaukee, WI · On-site

You will oversee the third-party service providers, the day-to-day delivery of IT services to a business area and manage the relationship with the IT clients. This includes acting as the point of ...

Collabera

IT Service Coordinator

Saint Petersburg, FL · On-site

Combining process management and industry best practices into a standard approach that enables the organization to deliver quality IT services to meet business needs and adhere to service-level ...

Dow Jones

Technology Service Manager

Lagrange, IN

About the Role We are hiring a Technology Services Manager to support Information Technology, maintenance, and support issues within a Dow Jones printing plant - LaGrange, GA. You will report to the ...

VC3

IT Service Manager I - Service Delivery

Madison, WI · On-site

$64K - $91K/yr

Experience in IT service delivery and managing customer expectations * Demonstrable experience in incident, problem, and change management * Knowledge of ITIL standards is required * ITIL Foundations ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL · On-site

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service desk team- spanning Chicago, New York, and offshore team members - and ensuring the firm's end ...

New

ExtendMyTeam

IT Service Delivery Specialist

Miami, FL · On-site

We are looking for an IT Service Delivery Specialist to lead IT service delivery and internal ... This role is also responsible for managing endpoint lifecycle, including provisioning, maintenance ...

Ideal Aerosmith

Sr IT Manager

Grand Forks, ND · On-site

$90K - $111K/yr

The Senior IT Manager is responsible for leading the organization's technology infrastructure, systems, and IT service delivery. This role ensures that technology platforms support operational ...

Cresten (all jobs)

IT Manager

Sioux Falls, SD · On-site

$91K - $112K/yr

Implement shared services to optimize resource utilization. * Develop centralized IT service management to support diverse business operations efficiently. * Maintain a robust IT governance framework ...

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How much do it service manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for it service manager in the United States is $104,084.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $129,000.00 per year, depending on experience, location, and employer.

What Is an IT Service Manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What are the key skills and qualifications needed to thrive as an IT Service Manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT Service Manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT Service Manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

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What cities are hiring for It Service Manager jobs? Cities with the most It Service Manager job openings:
What are the most commonly searched types of It Service jobs? The most popular types of It Service jobs are:
Who are the top companies hiring for It Service Manager jobs? The top employers for It Service Manager jobs are:
What states have the most It Service Manager jobs? States with the most job openings for It Service Manager jobs include:
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It Service Manager jobs near you
Infographic showing various It Service Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 59% Full Time, 34% Part Time, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $104,084 per year, or $50 per hour.

IT Service Delivery Manager

Kidde Global Solutions

Bradenton, FL • On-site

$122K - $143K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

The Next Level of Fire & Life Safety Leadership
With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we're taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we're elevating the standards for an entire industry - and establishing the next level of fire and life safety leadership.
At Kidde Global Solutions, you're joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you'll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We're committed to expanding our impact and providing dynamic opportunities for growth within our team. You'll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.
If you're ready to take the next step in your career and be part of an innovative, mission-driven team, apply now!
IT Service Delivery Manager
Location: On-site in Bradenton, FL
Base Salary Rate: $122,285 - 143,865 per year
Job type: Full-time position
About This Role
The IT Service Delivery Manager is responsible for leading the effective, reliable, and high-quality delivery of IT services to internal employees, departments, and business functions. This role ensures that IT support (service desk, desktop, applications, infrastructure, cloud services, etc.) meets or exceeds agreed service levels, drives user satisfaction, supports business productivity, and aligns with organizational priorities. The position champions ITIL best practices, continual improvement, and proactive service management in an internal enterprise setting.
Key Responsibilities
  • Oversee end-to-end delivery of internal IT services, including incident management, service requests, problem management, change management, and knowledge management
  • Define, monitor, and report on internal SLAs, KPIs, and performance metrics (e.g., first-contact resolution, ticket resolution time, system availability, employee CSAT/NPS scores, ticket backlog, major incident frequency)
  • Act as the primary escalation point for internal stakeholders (ELT, DLT , department heads, executive team) regarding IT service performance, issues, and improvements
  • Lead, mentor, and develop the internal service delivery team (service desk analysts, desktop support engineers, application support specialists, field technicians, etc.), including performance management, training, and resource planning
  • Drive continual service improvement (CSI) initiatives: analyze trends, conduct root cause analysis, implement preventive actions, and promote automation/self-service to reduce tickets and increase efficiency
  • Facilitate major incident management, post-incident reviews (PIRs), and problem management processes to minimize business impact and recurrence
  • Collaborate closely with internal teams (e.g., infrastructure, security, applications development, project management office) to ensure seamless service transitions, change implementation, and alignment with business projects/initiatives
  • Manage relationships with internal vendors/suppliers (e.g., software licensors, hardware providers, cloud vendors) and any co-sourced support partners; oversee contracts, performance, and cost efficiency where relevant
  • Contribute to capacity planning, availability management, IT continuity/disaster recovery planning, and security/compliance adherence (e.g., GDPR, ISO 27001, internal policies)
  • Prepare and present regular service review meetings, executive dashboards, trend reports, and value demonstrations showing how IT supports business outcomes
  • Promote a customer-centric culture within IT, focusing on employee experience (EX), proactive communication, and reducing friction in daily technology use

Basic Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field
  • 6+ years' in IT service management or operations, with at least 3 years in a leadership/service delivery role within an internal/enterprise IT environment

Preferred Qualifications
  • Master's degree
  • Certifications (strongly preferred): ITIL 4 Foundation (required); ITIL 4 Managing Professional or Strategic Leader modules highly desirable
  • Deep knowledge of ITSM tools (e.g., ServiceNow, Jira Service Management, Microsoft Service Manager, Ivanti, Freshservice)
  • Solid understanding of enterprise IT environments (hybrid cloud, on-prem infrastructure, Microsoft 365/Azure AD, endpoint management, collaboration tools)
  • Strong grasp of ITIL processes and how they apply internally (no heavy focus on commercial billing/profitability)
  • Exceptional communication and stakeholder management skills - able to translate technical issues into business impact for non-technical audiences
  • Analytical mindset with the ability to use data to drive decisions and improvements
  • Ability to manage conflicting priorities and maintain calm under pressure during incidents

Compensation and Benefits
Individuals may be eligible for an annual performance bonus based on both individual and company's performance. The final compensation for this position will be set based on the individual's knowledge, skills, and experience as it relates to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package to our employees including medical, dental, and vision coverage, life and disability insurance, retirement plan, paid time off (vacation, sick, company holidays), 401(k) with employer match, EAP assistance, and more.
World Leaders in Fire and Life Safety
Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.
Kidde Global Solutions is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.

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