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It Service Manager Jobs (NOW HIRING)

AAC Inc

IT Service Manager

Washington, DC · On-site

Required Skills Required Experience · BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. · Strong knowledge of ITIL ...

Initial.IT

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IT Service Manager

Denver, CO · On-site

$65K - $85K/yr

We are seeking an IT Service Manager to oversee our service operations, drive team performance, and ensure an exceptional client experience. Important Role Clarification (Read Carefully) This role ...

Urgent

ValidaTek

IT Service Mgr

Arlington, VA · On-site

... IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service ...

RCC Business IT

IT Service Technician

Romeo, MI · On-site

We are currently seeking a skilled IT Service Technician with mid-level support experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem ...

City of New York

IT Service Delivery Manager

Manhattan, NY · On-site

$125K - $150K/yr

The IT Service Delivery Manager is responsible for leading and managing the organization's IT support operations, ensuring high-quality technical support and excellent customer service for end users.

Evapco

IT Service Desk Manager

Taneytown, MD

$100K - $150K/yr

IT Service Desk Manager Job Overview: The IT Service Desk Manager is a member of the Global Information Technology team responsible for leading day-to-day service desk operations and developing a ...

Forterra

IT Service Desk Manager

Clarksburg, MD · On-site

$140K - $170K/yr

About the role As our IT Service Desk Manager, you will be responsible for leading a team of IT professionals and ensuring that technology systems and processes are aligned with the company's goals ...

Enchanted Rock Management LLC

IT Manager

Houston, TX · On-site

$90K - $111K/yr

We seek those who share our commitment to customer service, innovation, and ingenuity. Role Overview: As the IT Manager at ERock, you will lead the delivery, reliability, and continuous improvement ...

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It Service Manager information

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$26.5K

$104.1K

$159.5K

How much do it service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for it service manager in the United States is $104,084.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $129,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.

Is an IT Service Manager a stressful job?

An IT Service Manager role can be stressful due to managing multiple IT services, resolving technical issues, and meeting organizational expectations. The job often requires strong problem-solving skills, handling urgent incidents, and coordinating teams, which can contribute to work pressure, especially during high-demand periods or system outages.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

More about It Service Manager jobs
What cities are hiring for It Service Manager jobs? Cities with the most It Service Manager job openings:
What are the most commonly searched types of It Service jobs? The most popular types of It Service jobs are:
Who are the top companies hiring for It Service Manager jobs? The top employers for It Service Manager jobs are:
What states have the most It Service Manager jobs? States with the most job openings for It Service Manager jobs include:
What job categories do people searching It Service Manager jobs look for? The top searched job categories for It Service Manager jobs are:
It Service Manager jobs near you
Infographic showing various It Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $104,084 per year, or $50 per hour.

IT Service Manager

AAC Inc

Washington, DC • On-site

Full-time

Re-posted 4 days ago

Job description

Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.

Position requires on-site support.

Responsibilities may include, but are not limited to:

·      Manage day-to-day IT support operations and personnel across all tiers.

·      Monitor SLA performance, queue health, ticket quality, and resolution timeliness.

·      Drive continuous improvement initiatives for service delivery processes.

·      Create and maintain service desk procedures, workflows, and knowledge documentation.

·      Engage with stakeholders to ensure service stability and responsiveness.

·      Provide leadership guidance, coaching, and performance oversight for support teams.


Required Skills
Required Experience

·      BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.

·      Strong knowledge of ITIL-based service management frameworks.

·      Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.

·      The ability to analyze metrics and operational data to identify improvement opportunities.

·      ITSM platform system experience required (BMC or ServiceNow).

Salary: 120-130k

Qualifications:

·      Must obtain an agency public trust suitability determination prior to start date.

·      Excellent verbal and written communication and stakeholder-facing skills.

·      Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.

·      Ability to support high-priority and time-sensitive escalations.

·      Must have a positive and patient customer service attitude.

·      ITIL 4 and PMP or Scrum Master certifications are preferred but not required.

Apply