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It Service Desk Coordinator Jobs (NOW HIRING)

Integrated Resources INC

IT Service Desk

Painted Post, NY · On-site

  • Medical

  • Life

Job Title: IT Service Desk Agent Location: - 21 Lynn Morse Drive, Painted Post NY USA 14870 Duration:- 1+ Years (possibility of extension) Shift timings: Multiple Shifts: 11AM - 8PM SUNDAY - THURSDAY ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service ... Claude, ChatGPT), coordinating training, troubleshooting, and user enablement across the firm ...

Integral Services Company

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... coordination. Responsibilities Technical Support & Escalation Management: • Provide hands-on ... e Desk or IT operations experience, including supervisory responsibilities. • Active TS/SCI ...

Tech Marketing

IT Service Desk lead

Durham, NC · On-site

IT Service Desk Lead This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing. US IT Solutions work along with its ...

Maven LLC

IT Service Desk Analysts

Columbus, OH · On-site

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...

Balchem

IT Service Desk Lead

Montvale, NJ · On-site

$90K - $115K/yr

IT Service Desk Lead Department: Information Systems Location: Montvale, NJ Start Your Application ( COMPANY OVERVIEW: Balchem is committed to making the world a healthier place by delivering trusted ...

Integral

Logistician III

Tysons Corner, VA · On-site

$97K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coordinates with Army units for fielding, training, and troubleshooting. Manages system upgrades and tech refreshes. Conduct training on the use and operation of BCC systems. Conduct training on the ...

Integral Federal

IT Service Desk Lead

Fort Belvoir, VA · On-site

$130K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Service Desk Lead Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The ... coordination. Responsibilities Technical Support & Escalation Management: * Provide hands-on ...

Balchem Corporation

IT Service Desk Lead

Montvale, NJ

$90K - $115K/yr

The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...

Info Way Solutions

IT Service Desk Lead

Des Moines, IA · On-site

IT Service Desk Lead Position Title IT Service Desk Lead Location - Des Moines, IA Experience - 8-10 Years Team Size 20+ Service Desk Analysts and Senior Analysts Job Summary The IT Service Desk Lead ...

Maximus, Inc.

IT Service Desk Technician

Pittsburgh, PA · On-site

  • Medical

  • Life

  • Retirement

  • PTO

As an IT Service Desk Analyst you are the first point of contact or all IT related incidents and service requests. This front ling support to the end user community, ensuring timely resolution of ...

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All JobsIt Service Desk JobsIt Service Desk Coordinator Jobs

It Service Desk Coordinator information

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$31

How much do it service desk coordinator jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for it service desk coordinator in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What does an IT Service Desk Coordinator do?

An IT Service Desk Coordinator manages and oversees the daily operations of an organization's IT service desk. They are responsible for coordinating support requests, ensuring timely resolution of technical issues, and acting as a liaison between IT staff and end-users. Their duties often include ticket management, workflow optimization, and maintaining high customer service standards. Additionally, they may assist with training support staff and tracking performance metrics to improve service delivery.

What is the difference between It Service Desk Coordinator vs Help Desk Technician?

AspectIt Service Desk CoordinatorHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, multi-departmentalEnd-user support, troubleshooting
Employer & IndustryBusinesses, IT service providersIT support companies, internal IT teams
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathTechnical troubleshooting, daily support tasks

The It Service Desk Coordinator typically oversees support operations, manages tickets, and coordinates team efforts, often requiring organizational skills and certifications like ITIL. Help Desk Technicians focus on resolving technical issues directly for end-users, with a more technical troubleshooting role. Both roles are essential in IT support but differ mainly in scope and responsibilities.

What are some typical challenges an IT Service Desk Coordinator faces when managing support tickets and how can they be addressed?

IT Service Desk Coordinators often face challenges such as prioritizing high volumes of support requests, ensuring prompt responses, and balancing customer satisfaction with technical accuracy. Managing multiple tickets simultaneously requires strong organizational skills and the ability to triage issues based on urgency and impact. Building efficient workflows, maintaining clear communication with end-users and IT teams, and utilizing help desk software effectively can help address these challenges and ensure smooth operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Coordinator, and why are they important?

To thrive as an IT Service Desk Coordinator, you need a solid understanding of IT support processes, troubleshooting skills, and typically a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, basic networking, and ITIL frameworks is commonly required. Strong communication, problem-solving, and organizational skills help you manage user requests and coordinate team efforts effectively. These competencies are critical for ensuring efficient issue resolution, high user satisfaction, and smooth IT operations.
More about It Service Desk Coordinator jobs
What cities are hiring for It Service Desk Coordinator jobs? Cities with the most It Service Desk Coordinator job openings:
What are the most commonly searched types of It Service Desk jobs? The most popular types of It Service Desk jobs are:
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What job categories do people searching It Service Desk Coordinator jobs look for? The top searched job categories for It Service Desk Coordinator jobs are:
It Service Desk Coordinator jobs near you
Infographic showing various It Service Desk Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,857 per year, or $21.1 per hour.

IT SERVICE DESK COORDINATOR -Doral

Business Computer Associates, Inc. (BCA, Inc.)

Miami, FL • On-site

Full-time

Re-posted 17 days ago

Job description

Company Description
BCA provides IT Managed Services to small and medium sized businesses throughout South Florida. We offer fast, professional, local IT services. For customers without an IT staff, we are their full time IT department. For customers with in-house IT, we provide the IT staff with expert services for new projects and day-to-day maintenance and support. Typical customer environments consist of 5 - 100 users and are primarily Microsoft Windows based networks.
Job Description
BCA is seeking a Service Desk Coordinator who is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests.
Essential Duties and Responsibilities:
  • Act as the single point of contact to the client for all types of service requests
  • Coordination of all IT support groups to ensure maximum utilization of billable resources
  • Pre-process service requests as they arrive through email, manual entry, or direct customer input
  • Schedule internal and field technical resources on the Connectwise dispatch portal
  • Monitor resource schedules to ensure prompt time entry on service requests
  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:
  • Improve customer service, perception, and satisfaction
  • Fast turnaround of client requests
  • Ability to work in a team and communicate effectively
  • Improve usage and increase productivity of IT support resources
  • Escalate service requests that cannot be scheduled within agreed service levels
  • Report the utilization of IT Support resources and successful completion of service requests to Management
  • Responsible for entering time in ConnectWise as it occurs
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
  • Enter all work as service tickets into ConnectWise
  • Create client proposals
  • Purchase and receive hardware and software

Knowledge and Skills Required:
  • Basic computer and operating system knowledge
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization's key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast moving environment

Apply