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It Service Desk Coordinator Jobs (NOW HIRING)

Lincoln Electric System

$107K - $134K/yr

Job Title IT Service Desk Supervisor Employment Type Starting Pay Range Posting Date FULL-TIME $107 ... Ensures appropriate support coverage by coordinating after-hours support, on-call rotations ...

Diné Source, LLC

IT Service Desk Lead

Washington, DC · On-site

$80 - $110/hr

## IT Service Desk LeadApplylocations: Washington, DCtime type: Full timeposted on: Posted ... This role manages operational support activities across Tier 0, Tier 1, and coordinated Tier 2 ...

New

Red Cup IT

IT Service Desk Manager

Red Cup IT is seeking an IT Service Desk Manager to oversee the daily operations of their IT service desk. The role involves managing a team of service desk analysts, ensuring timely support for ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL · On-site

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service ... Claude, ChatGPT), coordinating training, troubleshooting, and user enablement across the firm ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...

Balchem

IT Service Desk Lead

Montvale, NJ · On-site

$90K - $115K/yr

IT Service Desk Lead Department: Information Systems Location: Montvale, NJ Start Your Application ( COMPANY OVERVIEW: Balchem is committed to making the world a healthier place by delivering trusted ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

... coordination. Responsibilities Technical Support & Escalation Management: • Provide hands-on ... e Desk or IT operations experience, including supervisory responsibilities. • Active TS/SCI ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Integral

Operations Manager

Mclean, VA

$168K - $188K/yr

Senior-level experience and be well-versed in Information Technology practices * Experience serving as the Project Manager on at least one (1) contract with an annual value over $5M or a team size ...

Leidos

IT Service Desk Technician

Mission Support Services (MSS) is seeking an IT Service Desk Technician to join our team on a program with the Leidos QTC Health Services IT Support and the Leidos IT Service Desk that provides Tier ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Trulieve

IT Service Desk Tech 1

Tallahassee, FL · On-site

Service Desk Tech 1 Department: Information Technology Reports to: Service Desk Manager Location: Remote Role Summary: The IT (Information Technology) Service Desk Tech is a role that requires a ...

Balchem

IT Service Desk Lead

Montvale, NJ · On-site

$90K - $115K/yr

The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...

TEKsystems

IT Service Desk Analyst

Orlando, FL

$18 - $21/hr

TEKsystems is seeking an IT Service Desk Analyst for a 6 month contract to hire with a very ... service affecting issues. • Coordinates and escalates complex issues to the Escalation and ...

PIPESTONE

IT Service Desk Lead

Pipestone, MN

$65K - $80K/yr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

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It Service Desk Coordinator information

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How much do it service desk coordinator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for it service desk coordinator in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What does an IT Service Desk Coordinator do?

An IT Service Desk Coordinator manages and oversees the daily operations of an organization's IT service desk. They are responsible for coordinating support requests, ensuring timely resolution of technical issues, and acting as a liaison between IT staff and end-users. Their duties often include ticket management, workflow optimization, and maintaining high customer service standards. Additionally, they may assist with training support staff and tracking performance metrics to improve service delivery.

What are some typical challenges an IT Service Desk Coordinator faces when managing support tickets and how can they be addressed?

IT Service Desk Coordinators often face challenges such as prioritizing high volumes of support requests, ensuring prompt responses, and balancing customer satisfaction with technical accuracy. Managing multiple tickets simultaneously requires strong organizational skills and the ability to triage issues based on urgency and impact. Building efficient workflows, maintaining clear communication with end-users and IT teams, and utilizing help desk software effectively can help address these challenges and ensure smooth operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Coordinator, and why are they important?

To thrive as an IT Service Desk Coordinator, you need a solid understanding of IT support processes, troubleshooting skills, and typically a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, basic networking, and ITIL frameworks is commonly required. Strong communication, problem-solving, and organizational skills help you manage user requests and coordinate team efforts effectively. These competencies are critical for ensuring efficient issue resolution, high user satisfaction, and smooth IT operations.

What is the difference between It Service Desk Coordinator vs Help Desk Technician?

AspectIt Service Desk CoordinatorHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, multi-departmentalEnd-user support, troubleshooting
Employer & IndustryBusinesses, IT service providersIT support companies, internal IT teams
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathTechnical troubleshooting, daily support tasks

The It Service Desk Coordinator typically oversees support operations, manages tickets, and coordinates team efforts, often requiring organizational skills and certifications like ITIL. Help Desk Technicians focus on resolving technical issues directly for end-users, with a more technical troubleshooting role. Both roles are essential in IT support but differ mainly in scope and responsibilities.

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It Service Desk Coordinator jobs near you
Infographic showing various It Service Desk Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,857 per year, or $21.1 per hour.

IT Service Desk Supervisor

Lincoln Electric System

Lincoln, NE • On-site

$107K - $134K/yr

Full-time

Posted 11 days ago

Job description

Located in Lincoln, Nebraska, LES is customer-owned and is one of the nation's leading utility companies. We are recognized for low costs, unmatched reliability, financial stability, cutting-edge innovation, environmental stewardship, and community engagement. We pride ourselves on delivering exceptional customer service while fostering a culture that celebrates passion, talent, and high standards. If you're not just looking for a job but a fulfilling career in a workplace that values excellence, the environment, and the community we call home, LES might just be the perfect fit for you. Join us and power a brighter future!
  • LES is interested in every qualified candidate who is eligible to work in the United States.
  • LES is unable to sponsor employment-based immigrant or non-immigrant visas.
  • This is not a remote position and requires residency within a reasonable commuting distance to LES in Lincoln, Nebraska.

Job Title
IT Service Desk Supervisor
Employment Type
Starting Pay Range
Posting Date
FULL-TIME
$107,342.00 - $134,178.00
8/11/2026
Employment Classification
Division
Closing Date
Regular
Technology Services
8/25/2026
As a leader in the energy sector, we depend on technology to power safe, efficient, and uninterrupted operations. The IT Service Desk Supervisor will lead a team dedicated to providing responsive technical support to employees across the organization, ensuring technology issues are resolved quickly and effectively. This role serves as a key link between end users and IT division, helping maintain the systems and support structure that keep our business running.
JOB SUMMARY
Responsible for leading the IT Service Desk staff and delivering responsive, reliable, and professional customer service for LES employees. Provides oversight of service desk operations, end-user technical support, hardware and software troubleshooting, service request and access coordination, and workplace technology support from initial request through final resolution. Specific responsibilities include setting service standards, reinforcing ownership and follow-through, developing staff, monitoring team performance, improving service processes, and supporting consistent, high-quality IT support across the organization. Consistent and reliable attendance is an essential function of this position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Provides leadership and direction for the Service Desk team by establishing team priorities, clarifying expectations, aligning daily work to service goals, and reinforcing a culture of accountability, collaboration, and exceptional customer service.
  • Builds Service Desk staff capability by creating opportunities for training, mentoring, knowledge sharing, skill development, and readiness for expanded responsibilities.
  • Manages formal personnel and employment processes, including evaluations, performance improvement plans, conflict resolution, hiring recommendations, disciplinary actions, and other employment decisions.
  • Owns the Service Desk customer experience by ensuring timely resolution of incidents and requests, clear communication, accurate ticket documentation, realistic expectations, proactive follow-up, and consistent delivery of high-quality support services.
  • Oversees daily Service Desk operations by managing ticket queues, workload distribution, backlog, aging work, service level execution, and overall operational readiness.
  • Ensures appropriate support coverage by coordinating after-hours support, on-call rotations, holiday coverage, staffing needs, and resource planning to maintain dependable support availability for the business.
  • Leads IT Service Management (ITSM) processes by supporting consistent incident, request, and escalation practices; facilitating post-incident reviews; capturing lessons learned; and tracking corrective actions to completion.
  • Drives continuous service improvement by analyzing customer satisfaction, service trends, team productivity, ticket quality, and operational data to identify root causes and recommend improvements that increase consistency, efficiency, and service quality.
  • Maintains Service Desk knowledge and process documentation, including standard operating procedures, knowledge base articles, and service catalog information to support repeatable, consistent, and effective service delivery.
  • Collaborates with technology teams, business units, and vendors to support onboarding, offboarding, access, endpoint readiness, service transitions from project mode to run mode, vendor support, and lifecycle planning.
  • Supports Service Desk budget planning and expense management by assisting with forecasting, tracking spend, reviewing service-related costs, coordinating procurement needs, and aligning purchases to operational priorities.

OTHER SKILLS AND ABILITIES
  • Knowledge of applicable industry, federal, state, and local laws, regulations, compliance requirements, and licensing considerations related to utility infrastructure, including NERC, requirements.
  • Knowledge of capital and operational budgeting principles
  • Knowledge of Microsoft 365, endpoint, identity, access, application, collaboration, device lifecycle, common business application, and workplace technology support concepts.
  • Knowledge of cybersecurity and compliance concepts related to end-user technology support, including access control, data protection, acceptable use, phishing awareness, logging, and incident reporting.
  • Expert knowledge of customer service and service delivery principles, including professionalism, ownership, communication, follow-through, and customer-focused support practices.
  • Expert knowledge of IT service management concepts and practices, including ticketing systems, incident, request, escalation, problem, change, knowledge, asset, service level, queue management, and continuous service improvement.
  • Expert knowledge of operational reporting, performance measurement, service trends, customer feedback, and metrics used to evaluate service quality and identify improvement opportunities.
  • Expert knowledge of supervisory and workforce management practices, including coaching, prioritization, performance management, employee development, process improvement, and team communication.

EDUCATION and/or EXPERIENCE
  • Bachelor's degree in information technology, Computer Science, or a related field; and
  • At least seven years of progressively responsible experience in a hands-on technical role within a service desk, desktop support, endpoint support, or a closely related IT support function, including experience providing direct people leadership by supervising, developing, coaching, and managing one or more IT support teams; or
  • An equivalent combination of education and experience that provides the knowledge, skills, and abilities necessary to successfully perform the essential duties of the job.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
  • ITIL Foundation, HDI Support Center Team Lead/Supervisor, Microsoft 365 or other service management/endpoint support certifications preferred.
  • Valid driver's license.

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