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It Service Desk Coordinator Jobs (NOW HIRING)

JW Affinity IT

IT Service Desk Analyst

Cincinnati, OH

$16 - $17/hr

The IT Service Desk Analyst is a hands-on position responsible for working with cross-functional ... Coordinating equipment purchase, repairs and returns with vendors * Assisting IT Infrastructure ...

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client ...

Integral Federal, Inc.

IT Service Desk Lead

Vienna, VA · On-site

... coordination. • Provide hands-on support for complex issues across desktops, laptops, mobile ... e Desk or IT operations experience, including supervisory responsibilities. • Active TS/SCI ...

Integral Services Company

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

... coordination. Responsibilities Technical Support & Escalation Management: • Provide hands-on ... e Desk or IT operations experience, including supervisory responsibilities. • Active TS/SCI ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The ... IT coordination. Technical Support & Escalation Management: • Provide hands-on support for ...

Balchem

IT Service Desk Lead

Montvale, NJ

$90K - $115K/yr

The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$100K - $150K/yr

IT Service Desk Manager Job Overview: The IT Service Desk Manager is a member of the Global Information Technology team responsible for leading day-to-day service desk operations and developing a ...

Trulieve

IT Service Desk Tech 1

Tallahassee, FL

Service Desk Tech 1 Department: Information Technology Reports to: Service Desk Manager Location: Remote Role Summary: The IT (Information Technology) Service Desk Tech is a role that requires a ...

New

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

IT Service Desk Support Specialist Deliver Exceptional IT Support That Keeps Business Moving We're looking for a customer-focused IT Service Desk Support Specialist to provide remote technical ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Balchem Corporation

IT Service Desk Lead

Montvale, NJ · On-site

$90K - $115K/yr

The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...

TEKsystems

IT Service Desk Analyst

Orlando, FL

$18 - $21/hr

TEKsystems is seeking an IT Service Desk Analyst for a 6 month contract to hire with a very ... service affecting issues. • Coordinates and escalates complex issues to the Escalation and ...

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It Service Desk Coordinator information

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How much do it service desk coordinator jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for it service desk coordinator in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What does an IT Service Desk Coordinator do?

An IT Service Desk Coordinator manages and oversees the daily operations of an organization's IT service desk. They are responsible for coordinating support requests, ensuring timely resolution of technical issues, and acting as a liaison between IT staff and end-users. Their duties often include ticket management, workflow optimization, and maintaining high customer service standards. Additionally, they may assist with training support staff and tracking performance metrics to improve service delivery.

What is the difference between It Service Desk Coordinator vs Help Desk Technician?

AspectIt Service Desk CoordinatorHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, multi-departmentalEnd-user support, troubleshooting
Employer & IndustryBusinesses, IT service providersIT support companies, internal IT teams
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathTechnical troubleshooting, daily support tasks

The It Service Desk Coordinator typically oversees support operations, manages tickets, and coordinates team efforts, often requiring organizational skills and certifications like ITIL. Help Desk Technicians focus on resolving technical issues directly for end-users, with a more technical troubleshooting role. Both roles are essential in IT support but differ mainly in scope and responsibilities.

What are some typical challenges an IT Service Desk Coordinator faces when managing support tickets and how can they be addressed?

IT Service Desk Coordinators often face challenges such as prioritizing high volumes of support requests, ensuring prompt responses, and balancing customer satisfaction with technical accuracy. Managing multiple tickets simultaneously requires strong organizational skills and the ability to triage issues based on urgency and impact. Building efficient workflows, maintaining clear communication with end-users and IT teams, and utilizing help desk software effectively can help address these challenges and ensure smooth operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Coordinator, and why are they important?

To thrive as an IT Service Desk Coordinator, you need a solid understanding of IT support processes, troubleshooting skills, and typically a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, basic networking, and ITIL frameworks is commonly required. Strong communication, problem-solving, and organizational skills help you manage user requests and coordinate team efforts effectively. These competencies are critical for ensuring efficient issue resolution, high user satisfaction, and smooth IT operations.
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What are the most commonly searched types of It Service Desk jobs?

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It Service Desk Coordinator jobs near you
Infographic showing various It Service Desk Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,857 per year, or $21.1 per hour.

IT Service Desk Analyst

JW Affinity IT

Cincinnati, OH

$16 - $17/hr

Full-time

Posted 18 days ago

Job description

This is a remote position.

We are seeking an IT Service Desk Analyst to join our team! The IT Service Desk Analyst is a hands-on position responsible for working with cross-functional groups within the organization to support client computing, printing and telecommunications needs.


Strong customer focus, attention to qualitative delivered services, prioritization, and effective communication are essential to the success of this position.


The Information Technology (IT) Service Desk Analyst is specifically responsible for working with the IT Infrastructure Manager to ensure that IT Service Desk services are supporting the commercialization of the business, helping to make employees productive in their use of computing assets and supporting the IT applications team.


Core Job Responsibilities:

  • Primary support responsibility for timely and planned response for first-level IT Service Desk tickets
  • Perform technical troubleshooting and problem resolution involving
    • Client computing hardware (Dell & Apple)
    • Client computing operating systems (Microsoft Windows and Mac OS X)
    • User and password management
    • Security access rights
    • Client computing applications (including Microsoft Office)
    • Printing management
    • Telephony, including phone setup and voicemail

Additional Responsibilities:

  • Imaging of new and repurposed client computing equipment
  • Manage cloud-based infrastructure solutions including email, spam management, audio/web conferencing, and file sharing
  • Coordinating equipment purchase, repairs and returns with vendors
  • Assisting IT Infrastructure Manager with design, deployment and post-production support of IT infrastructure investments
  • Provide status updates, work plans, written documentation, test plans, business continuity plans and training for administered systems

Tasks


You will be responsible for helping customers by providing product and service information and resolving technical issues.

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Relies on extensive knowledge and professional discretion to achieve goals.

Qualifications:

  • Previous experience in IT Service Desk
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Significant ingenuity and flexibility is expected.
  • Fluent in Spanish (Preferred)
  • BMC Footprints Ticketing System experience or knowledge