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It Service Desk Supervisor Jobs (NOW HIRING)

Marylandconnect

JR101484 IT Service Desk Supervisor (Open) Department: Enterprise Support Services, PM Position Type: Regular Open Date: 02-27-2026 Close Date: $101,388 Responsible for administering the help desk ...

Trulieve

IT Service Desk Tech 3

Tallahassee, FL · On-site

Any other tasks as assigned by the IT Service Desk Manager and Or IT Service Desk Supervisor SKILLS AND QUALIFICATIONS: * Relevant associate degree or 2+ years' experience in related field

US IT Solutions Inc

IT Service Desk

Minneapolis, MN · On-site

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a ...

Talos Energy

IT Service Desk Manager

Houston, TX · On-site

The IT Service Desk Manager also owns the asset lifecycle for end-user technology (endpoints ... or supervising a support team. * Hands-on experience with ITSM processes (incident, request ...

Talos Energy

IT Service Desk Manager

Houston, TX

The IT Service Desk Manager also owns the asset lifecycle for end-user technology (endpoints ... or supervising a support team. * Hands-on experience with ITSM processes (incident, request ...

GILLIG

Manager - IT Service Desk

Livermore, CA

This role is responsible for ensuring consistent, highquality IT support delivery across all GILLIG ... The Manager oversees Service Desk technicians, supervises daily operations, manages escalations ...

Tech Marketing

IT Service Desk lead

Durham, NC · On-site

IT Service Desk Lead This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing. US IT Solutions work along with its ...

GILLIG

Manager - IT Service Desk

Livermore, CA · On-site

... IT Service Desk, ensuring high-quality IT support delivery across all locations and driving a ... in a supervisory or managerial capacity • Strong understanding of ITIL concepts, service ...

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It Service Desk Supervisor information

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How much do it service desk supervisor jobs pay per year?

As of Jun 15, 2026, the average yearly pay for it service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What does an IT Service Desk Supervisor do?

An IT Service Desk Supervisor oversees the daily operations of the IT support team, ensuring that technical issues are resolved efficiently. They manage support staff, monitor performance metrics, and implement processes to improve service delivery. Additionally, they serve as a liaison between the IT department and other business units to align support services with company goals. Their role involves training team members, handling escalations, and optimizing support workflows to enhance overall efficiency.

What are some typical challenges faced by an IT Service Desk Supervisor?

IT Service Desk Supervisors often manage the balance between high ticket volumes and ensuring quality support, while also addressing escalated technical issues and maintaining team morale. They may encounter challenges such as prioritizing urgent incidents, keeping up with evolving technologies, and training new team members on best practices. Working closely with IT managers, system administrators, and end users, supervisors play a key role in facilitating communication and resolving conflicts. Overcoming these challenges can foster a strong, adaptable team environment and improve overall service delivery.

What are the key skills and qualifications needed to thrive in the It Service Desk Supervisor position, and why are they important?

To thrive as an IT Service Desk Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support or a related field, often supported by certifications like CompTIA A+, ITIL, or Microsoft Certified Professional. Familiarity with ticketing systems such as ServiceNow or Jira, as well as remote desktop management and knowledge base tools, is common. Excellent communication, conflict resolution, and team management skills help you motivate staff and interact effectively with users. These competencies ensure efficient support operations, high user satisfaction, and a well-coordinated IT service desk team.

What cities are hiring for It Service Desk Supervisor jobs? Cities with the most It Service Desk Supervisor job openings:
What are the most commonly searched types of It Service Desk Supervisor jobs? The most popular types of It Service Desk Supervisor jobs are:
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What job categories do people searching It Service Desk Supervisor jobs look for? The top searched job categories for It Service Desk Supervisor jobs are:
It Service Desk Supervisor jobs near you
Infographic showing various It Service Desk Supervisor job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 71% Full Time, 4% Part Time, 4% Temporary, and 17% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.
IT Service Desk Supervisor

IT Service Desk Supervisor

Bowie State University

State University, AR • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 19 days ago

Job description

Job Posting:
JR101484 IT Service Desk Supervisor (Open)
Department:
Enterprise Support Services, PM
Position Type:
Regular
Open Date:
02-27-2026
Close Date:
$101,388
Job Description:
Responsible for administering the help desk function to assist users with IT problems.
Responsibilities:
    • Supervise and manage the daily activities and projects of a team of IT Service Desk Agents supporting all IT Service Desk functions, along with supporting Support Services operations.

    • Collaborates with IT Operations to help meet the key operational objectives, along with providing seamless support to the end user.

    • Collaborates with internal departments to roll out new initiatives, programs, systems, automation enhancements, and other technical solutions.

    • Implement Process Improvements for Team. Recognize, evaluate, and identify areas for improvement.

    • Supervise the daily activities of the IT Service Desk team, which support all IT Service Desk functions and DoIT operations.

    • Continually assesses agent productivity and call activity to fully ensure maximum performance and support department service standards.

    • Sets and communicates goals and provides constructive feedback to create a high-performance culture.

    • Effectively communicates decisions to achieve understanding and acceptance of changes and/or direction.

    • Completes scheduled and ad-hoc productivity reports for Support Services Management.

    • Provides timely escalation and initiates remediation efforts by engaging appropriate teams.

    • Track attendance and performance of team and individuals.

    • Assist in performance ratings of team members at year-end.

    • Manage the call queue to ensure service levels are maintained.

    • Resolve escalations and issues without further escalation by providing superior customer service.

    • Analyzes Service Desk trends to identify opportunities to improve the quality of IT offerings.

    • Assist in authoring, maintaining, adhering to, and improving operating policies, procedures, and associated documentation.

    • Contribute to and manage additional special projects assigned by the management team.

Minimum Qualifications:
  • Bachelor's degree in computer technology, Information Systems (CIS/MIS) or a related technical discipline, or equivalent experience/training and 4 years of experience in IT Service Desk operations. Experience must include:
    • Two (2) years of project/people leadership experience in a call center environment.

    • Demonstrated knowledge of IT system fundamentals. Knowledge may be demonstrated through education, training and/or experience.

    • ITIL Foundation - IT Service Management Certification.
    • Part-time telecommuting authorized.

Preferred Qualifications:
  • Not Currently Available

Conditions of Employment:
  • Not Currently Available

Additional Job Information:
Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.
Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students.
Equal opportunity of access to academic and related programs shall be extended to all persons. Bowie State University shall have as its firm objective equal opportunity in recruitment and hiring, rate of pay, all other promotions, training, retention and dismissals, for all employees and applicants for employment. The University will stress equal access for employees and applicants for employment to all programs and services provided by the University both on and off campus. The University will also provide equal opportunity and an atmosphere of nondiscrimination with respect to women and members of minority groups in all its operations. In addition, the University shall promote equal opportunity and equal treatment through a positive and continuing Affirmative Action Program.
The University makes, and will continue to make, reasonable accommodations to promote the employment of qualified individuals with disabilities and disabled veterans, unless such accommodations would impose an undue hardship on the University's business.
In addition, employees and applicants will not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in, or may have engaged in, activities such as filing a complaint, assisting or participating in an investigation, compliance review or hearing, or opposing any act or practice made unlawful, or exercising any other right protected by Section 503 of the Rehabilitation Act of 1973, as amended or the Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended.

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