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It Service Desk Supervisor Jobs (NOW HIRING)

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Trulieve

IT Service Desk Tech 1

Tallahassee, FL

Any other tasks as assigned by the IT Service Desk Manager and Or IT Service Desk Supervisor SKILLS AND QUALIFICATIONS: * Relevant associate degree or 2+ years' experience in related field

New

Slate Auto

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$62K - $94K/yr

The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the ...

Balchem

IT Service Desk Lead

Montvale, NJ

$90K - $115K/yr

This role supervises and supports a team of Service Desk Technicians, and ensures the team meets a high standard of customer service. The IT Service Desk Team Lead will work closely with IT ...

Balchem Corporation

IT Service Desk Lead

Montvale, NJ · On-site

$90K - $115K/yr

This role supervises and supports a team of Service Desk Technicians, and ensures the team meets a high standard of customer service. The IT Service Desk Team Lead will work closely with IT ...

Integral Federal, Inc.

IT Service Desk Lead

Vienna, VA · On-site

Required : • Bachelor's Degree in Information Technology, Computer Science or related field. • 8+ years of IT Service Desk or IT operations experience, including supervisory responsibilities. • ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

Required: • Bachelor's Degree in Information Technology, Computer Science or related field. • 8+ years of IT Service Desk or IT operations experience, including supervisory responsibilities. • ...

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$100K - $150K/yr

IT Service Desk Manager Job Overview: The IT Service Desk Manager is a member of the Global Information Technology team responsible for leading day-to-day service desk operations and developing a ...

Markel

Supervisor Service Desk

Richmond, VA · On-site

... Apply IT service management (ITSM) principles and ITIL best practices to ensure service desk ... Required : • Experience supervising staff, leading teams, or coordinating day-to-day operational ...

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

IT Service Desk Support Specialist Deliver Exceptional IT Support That Keeps Business Moving We're looking for a customer-focused IT Service Desk Support Specialist to provide remote technical ...

hendersonco

Service Desk Supervisor

Lenexa, KS · On-site

The Service Desk Supervisor is a working leader responsible for the day-to-day operation ... Experience working within structured IT service management environments, including alignment to ...

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How much do it service desk supervisor jobs pay per year?

As of Aug 15, 2026, the average yearly pay for it service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What does an IT Service Desk Supervisor do?

An IT Service Desk Supervisor oversees the daily operations of the IT support team, ensuring that technical issues are resolved efficiently. They manage support staff, monitor performance metrics, and implement processes to improve service delivery. Additionally, they serve as a liaison between the IT department and other business units to align support services with company goals. Their role involves training team members, handling escalations, and optimizing support workflows to enhance overall efficiency.

What are some typical challenges faced by an IT Service Desk Supervisor?

IT Service Desk Supervisors often manage the balance between high ticket volumes and ensuring quality support, while also addressing escalated technical issues and maintaining team morale. They may encounter challenges such as prioritizing urgent incidents, keeping up with evolving technologies, and training new team members on best practices. Working closely with IT managers, system administrators, and end users, supervisors play a key role in facilitating communication and resolving conflicts. Overcoming these challenges can foster a strong, adaptable team environment and improve overall service delivery.

What are the key skills and qualifications needed to thrive as an IT Service Desk Supervisor?

To thrive as an IT Service Desk Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support or a related field, often supported by certifications like CompTIA A+, ITIL, or Microsoft Certified Professional. Familiarity with ticketing systems such as ServiceNow or Jira, as well as remote desktop management and knowledge base tools, is common. Excellent communication, conflict resolution, and team management skills help you motivate staff and interact effectively with users. These competencies ensure efficient support operations, high user satisfaction, and a well-coordinated IT service desk team.

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It Service Desk Supervisor jobs near you
Infographic showing various It Service Desk Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

IT Service Desk Supervisor

Allied Mineral Products Holding, Inc.

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

IT Service Desk Supervisor
Allied Mineral Products is a leading manufacturer of monolithic refractories worldwide. We are currently seeking an IT Service Desk Supervisor in our Columbus, OH location. This role is responsible for leading the daily operations of the IT Service Desk, ensuring delivery of high-quality technical support to end users across the organization. This Service Desk Supervisor oversees service desk technicians, manages incident and approval workflows, enforces service-level agreements, and drives continual improvement initiatives. This role works closely with System Admins, Network Admins, Security, SAP, and Software Development teams to maintain stable operations and excellent support experience.
Hours: 6:00am - 3:00pm EST
Key Duties and Responsibilities
  • Supervise the daily operations of the Service Desk, ensuring timely and effective resolution of incidents, service requests, and escalations.
  • Assign, prioritize, and monitor workloads for Service Desk Analysts.
  • Serve as the primary point of escalation for complex or high-impact issues.
  • Maintain shift schedules and workforce planning to support business needs.
  • Monitor service desk performance metrics (SLAs, response times, first-contact resolution, backlog).
  • Produce and present operational reports to management, highlighting trends and improvement opportunities.
  • Oversee knowledge base maintenance to ensure accurate, current documentation.
  • Provide coaching, mentoring, and performance evaluations for Service Desk technicians.
  • Conduct regular training sessions to improve technical, customer service, and troubleshooting skills.
  • Promote a culture of continuous learning and process improvement.
  • Ensure a positive, professional support experience for end users.
  • Handle customer complaints, ensuring effective resolution and improved future service.
  • Foster strong communication between IT and business units.
  • Identify inefficiencies and implement service desk process improvements.
  • Collaborate with Infrastructure, Network, Security, and Application teams to streamline support workflows.
Qualifications
  • 3–5+ years of experience in IT support, with at least 1–2 years in a supervisory or team lead role.
  • A Bachelor of Science degree in Computer Science or related field, or equivalent work experience desired.
  • Strong understanding of ITIL principles and service management frameworks.
  • Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, Remedy).
  • Excellent communication, leadership, and customer service skills.
  • Ability to manage competing priorities in a fast-paced environment.
  • Solid troubleshooting skills across Windows, macOS, mobile devices, and common enterprise applications
  • ITIL Foundation certification or higher preferred.
  • Experience in enterprise or global IT environments.
  • Familiarity with infrastructure technologies (networking, servers, endpoint management, cloud services).
  • Knowledge of self-service portals, automation, and modern service desk best practices
  • Must have strong interpersonal, written and verbal communication skills.
  • Must be direct and able to work independently.
  • Must be willing to work unusual hours when needed.
  • Must be dependable and punctual.
Benefits
  • Competitive Base Pay
  • Employee Stock Ownership Plan (ESOP) retirement plan with 25% annual company contribution
  • 401K program
  • Annual Profit Sharing
  • Paid Time Off for Vacation, Sick Days, Holidays
  • Medical, Prescription Drug, Dental, and Vision programs
  • Life Insurance
  • Short-Term, and Long-Term disability

Allied Mineral Products Holding, Inc. is an Equal Opportunity Employer/Veterans/Disabled.

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