IT Service Desk Supervisor
$110K - $130K/yr
Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...
$110K - $130K/yr
Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...
$110K - $130K/yr
Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...
The Markel Service Desk is a critical component of our organization's IT infrastructure. It serves ... The Service Desk Supervisor reports to the Service Desk Manager and provides direct, hands-on ...
The Markel Service Desk is a critical component of our organization's IT infrastructure. It serves ... The Service Desk Supervisor reports to the Service Desk Manager and provides direct, hands-on ...
Brisbane, CA · On-site
The Service Desk Supervisor, Day will manage the Service Desk Analysts, direct their day-to-day ... The team includes IT Service Management, responsible for ensuring the right processes, people, and ...
Brisbane, CA · On-site
The Service Desk Supervisor, Day will manage the Service Desk Analysts, direct their day-to-day ... The team includes IT Service Management, responsible for ensuring the right processes, people, and ...
San Diego, CA · On-site
$24.23 - $33.39/hr
Notify IT Service Desk Manager and IT Service Desk Supervisor of any changes within Information Technology that may cause a change in escalation, major outage, server issue, major move, and/or ...
San Diego, CA · On-site
$24.23 - $33.39/hr
Notify IT Service Desk Manager and IT Service Desk Supervisor of any changes within Information Technology that may cause a change in escalation, major outage, server issue, major move, and/or ...
$62K - $94K/yr
The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the ...
$62K - $94K/yr
The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the ...
Warsaw, IN · On-site
$62K - $94K/yr
The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the ...
Warsaw, IN · On-site
$62K - $94K/yr
The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the ...
Halethorpe, MD · On-site
$82K - $92K/yr
The IT Service Desk Supervisor is responsible for overseeing day‑to‑day IT support operations and directly supervising the end user services team. This role ensures timely, high‑quality ...
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Halethorpe, MD · On-site
$82K - $92K/yr
The IT Service Desk Supervisor is responsible for overseeing day‑to‑day IT support operations and directly supervising the end user services team. This role ensures timely, high‑quality ...
Painted Post, NY · On-site
Job Title: IT Service Desk Agent Location: - 21 Lynn Morse Drive, Painted Post NY USA 14870 Duration:- 1+ Years (possibility of extension) Shift timings: Multiple Shifts: 11AM - 8PM SUNDAY - THURSDAY ...
Painted Post, NY · On-site
Job Title: IT Service Desk Agent Location: - 21 Lynn Morse Drive, Painted Post NY USA 14870 Duration:- 1+ Years (possibility of extension) Shift timings: Multiple Shifts: 11AM - 8PM SUNDAY - THURSDAY ...
Jacksonville, FL · On-site
$46K/yr
This position supervises and mentors the Technical Service Desk Team, fosters consistency in ... Knowledge of best practices in contact center and IT service management operations,including ...
Jacksonville, FL · On-site
$46K/yr
This position supervises and mentors the Technical Service Desk Team, fosters consistency in ... Knowledge of best practices in contact center and IT service management operations,including ...
Vienna, VA · On-site
Qualifications Required: • Bachelor's Degree in Information Technology, Computer Science or related field. • 8+ years of IT Service Desk or IT operations experience, including supervisory ...
Vienna, VA · On-site
Qualifications Required: • Bachelor's Degree in Information Technology, Computer Science or related field. • 8+ years of IT Service Desk or IT operations experience, including supervisory ...
Metairie, LA · On-site
They are seeking an IT Service Desk Manager to lead the Service Desk function, ensuring secure and ... supervisory roles • Proven experience managing a Service Desk in mid to large enterprise ...
Metairie, LA · On-site
They are seeking an IT Service Desk Manager to lead the Service Desk function, ensuring secure and ... supervisory roles • Proven experience managing a Service Desk in mid to large enterprise ...
IT Service Desk Technician/ IT Service Desk Location - Remote and Onsite Thrice a week --- Vienna, VA / Pensacola, FL / Winchester, VA Duration : Long term ongoing with no end date Compensation* Rate ...
New
IT Service Desk Technician/ IT Service Desk Location - Remote and Onsite Thrice a week --- Vienna, VA / Pensacola, FL / Winchester, VA Duration : Long term ongoing with no end date Compensation* Rate ...
New
Kansas City, MO · On-site
The Service Desk Supervisor is a working leader responsible for the day-to-day operation ... Experience working within structured IT service management environments, including alignment to ...
Kansas City, MO · On-site
The Service Desk Supervisor is a working leader responsible for the day-to-day operation ... Experience working within structured IT service management environments, including alignment to ...
The Service Desk Supervisor is a working leader responsible for the day-to-day operation ... Experience working within structured IT service management environments, including alignment to ...
The Service Desk Supervisor is a working leader responsible for the day-to-day operation ... Experience working within structured IT service management environments, including alignment to ...
IT Service Desk Manager Apply now Job no: 514361 Work type: Staff Location: Denton Categories ... The position is responsible for recruiting, training, scheduling, and supervising student employees ...
IT Service Desk Manager Apply now Job no: 514361 Work type: Staff Location: Denton Categories ... The position is responsible for recruiting, training, scheduling, and supervising student employees ...
The Clinical Service Desk Supervisor manages, mentors, and develops a team of the first and second level clinical support Service Desk team and team leads as the main point of contact for IT support ...
The Clinical Service Desk Supervisor manages, mentors, and develops a team of the first and second level clinical support Service Desk team and team leads as the main point of contact for IT support ...
Austin, TX · On-site
Job Title: IT Service Desk Analyst Overview We are seeking an IT Service Desk Analyst to provide technical support for IT-related issues, including desktop systems, network infrastructure, software ...
Austin, TX · On-site
Job Title: IT Service Desk Analyst Overview We are seeking an IT Service Desk Analyst to provide technical support for IT-related issues, including desktop systems, network infrastructure, software ...
Atlanta, GA · On-site
Job Title: IT Service Desk Technician Location: Atlanta, GA 30329 Work Mode: Hybrid LOCAL CANDIDATES ONLY - Selected candidates will be expected to work onsite when required. Under general ...
New
Atlanta, GA · On-site
Job Title: IT Service Desk Technician Location: Atlanta, GA 30329 Work Mode: Hybrid LOCAL CANDIDATES ONLY - Selected candidates will be expected to work onsite when required. Under general ...
New
$18 - $20/hr
The IT Service Desk Intern provides technical support on hardware, software, and applications to internal staff across Wilson Language Training. Working under the direct supervision of the IT Service ...
$18 - $20/hr
The IT Service Desk Intern provides technical support on hardware, software, and applications to internal staff across Wilson Language Training. Working under the direct supervision of the IT Service ...
Atlanta, GA · On-site
Job ID: 807831 IT Service Desk Technician Client: GA DCA Location: 60 Executive Park South, NE, Atlanta, GA 30329 Duration: 12+ Months The IT Service Desk Technician provides first- and second-level ...
New
Atlanta, GA · On-site
Job ID: 807831 IT Service Desk Technician Client: GA DCA Location: 60 Executive Park South, NE, Atlanta, GA 30329 Duration: 12+ Months The IT Service Desk Technician provides first- and second-level ...
New
$36.5K - $47.5K
6% of jobs
$47.5K - $58.4K
6% of jobs
$58.4K - $69.4K
9% of jobs
$71.5K is the 25th percentile. Wages below this are outliers.
$69.4K - $80.3K
19% of jobs
The median wage is $87.4K / yr.
$80.3K - $91.3K
15% of jobs
$91.3K - $102.2K
12% of jobs
$108.5K is the 75th percentile. Wages above this are outliers.
$102.2K - $113.2K
14% of jobs
$113.2K - $124.1K
5% of jobs
$124.1K - $135.1K
5% of jobs
$135.1K - $146K
5% of jobs
$146K - $157K
3% of jobs
$36.5K
$94.5K
$157K
An IT Service Desk Supervisor oversees the daily operations of the IT support team, ensuring that technical issues are resolved efficiently. They manage support staff, monitor performance metrics, and implement processes to improve service delivery. Additionally, they serve as a liaison between the IT department and other business units to align support services with company goals. Their role involves training team members, handling escalations, and optimizing support workflows to enhance overall efficiency.
IT Service Desk Supervisors often manage the balance between high ticket volumes and ensuring quality support, while also addressing escalated technical issues and maintaining team morale. They may encounter challenges such as prioritizing urgent incidents, keeping up with evolving technologies, and training new team members on best practices. Working closely with IT managers, system administrators, and end users, supervisors play a key role in facilitating communication and resolving conflicts. Overcoming these challenges can foster a strong, adaptable team environment and improve overall service delivery.
To thrive as an IT Service Desk Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support or a related field, often supported by certifications like CompTIA A+, ITIL, or Microsoft Certified Professional. Familiarity with ticketing systems such as ServiceNow or Jira, as well as remote desktop management and knowledge base tools, is common. Excellent communication, conflict resolution, and team management skills help you motivate staff and interact effectively with users. These competencies ensure efficient support operations, high user satisfaction, and a well-coordinated IT service desk team.

Responsibilities:
Requirements
Benefits
The anticipated base salary for this position is $110,000 to $130,000
Sourced by ZipRecruiter
Fawkes IDM (Individual Development & Management) has the experience to effectively reduce the time you spend on the hiring process. It offers flexible contracts to partner with our clients including Direct Hire Placement, Retained Executive Search, and Consulting models. By combining industry experts with an experienced, Multidisciplinary team, Fawkes IDM is able to evaluate candidates at both a strategic and technical level to deliver exceptional results. Currently specializes in finding and sourcing professionals across financial institutions, health care, retail, operations, consultancies, and more.
Recruiting and staffing services
1 - 10 Employees
Philadelphia, PA, US
2016