IT Help Desk
Orlando, FL · Remote
Remote IT Help Desk / Service Desk Specialists -- Federal Support Our client is hiring IT Help Desk and Service Desk Specialists to support a federal technology service desk environment in Orlando ...
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IT Help Desk
Orlando, FL · Remote
Remote IT Help Desk / Service Desk Specialists -- Federal Support Our client is hiring IT Help Desk and Service Desk Specialists to support a federal technology service desk environment in Orlando ...
IT Service Desk Tier 2 (Hybrid)
Syracuse, NY · On-site +1
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
IT Service Desk Tier 2 (Hybrid)
Syracuse, NY · On-site +1
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
About the Role The IT Service Desk Associate works well independently or in a group setting ... Experience with Desktop Remote Control tools (i.e., ScreenConnect, Bomgar LogMeIn, etc.
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About the Role The IT Service Desk Associate works well independently or in a group setting ... Experience with Desktop Remote Control tools (i.e., ScreenConnect, Bomgar LogMeIn, etc.
Ensure Supervisors are driving all desk employees to remain compliant and up to date in all ... remote workforce required * Excellent understanding of Healthcare Terminology, software ...
Ensure Supervisors are driving all desk employees to remain compliant and up to date in all ... remote workforce required * Excellent understanding of Healthcare Terminology, software ...
IT Service Desk Analyst
Somerset, KY · Remote
Remote role can be worked anywhere within the United States. This role may not be immediately ... Communicate with supervisors, peers, and end users to effectively solve issues. * Follow all ...
IT Service Desk Analyst
Somerset, KY · Remote
Remote role can be worked anywhere within the United States. This role may not be immediately ... Communicate with supervisors, peers, and end users to effectively solve issues. * Follow all ...
IT Service Desk Associate- Part-Time
Plano, TX · On-site +1
The IT Service Desk Associate role is a fully remote position working a Monday and Tuesday daytime shift. The person that fills this role must be able to work independently with minimal supervision ...
IT Service Desk Associate- Part-Time
Plano, TX · On-site +1
The IT Service Desk Associate role is a fully remote position working a Monday and Tuesday daytime shift. The person that fills this role must be able to work independently with minimal supervision ...
Job Summary The IT Service Desk Manager leads mSupply's enterprise IT Service Desk operations ... Experience with remote monitoring and management (RMM) tools; familiarity with Kaseya VSA is a plus.
Job Summary The IT Service Desk Manager leads mSupply's enterprise IT Service Desk operations ... Experience with remote monitoring and management (RMM) tools; familiarity with Kaseya VSA is a plus.
IT Project Manager
$100K - $119K/yr
... remote tool service delivery software (i.e., beyond trust/Bomgar) to ensure all IT SERVICE DESK ... Supervisory skills and experience to assign work to other Contractors, ensure work is completed ...
IT Project Manager
$100K - $119K/yr
... remote tool service delivery software (i.e., beyond trust/Bomgar) to ensure all IT SERVICE DESK ... Supervisory skills and experience to assign work to other Contractors, ensure work is completed ...
We are seeking a Service Desk Technician II to provide IT Technology Services for the Central ... and the Service Desk Supervisor. * Create Knowledge Base articles, checklists, Service Level ...
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We are seeking a Service Desk Technician II to provide IT Technology Services for the Central ... and the Service Desk Supervisor. * Create Knowledge Base articles, checklists, Service Level ...
IT Customer Support - Senior/Specialist - Supervisor
Olympia, WA · On-site +1
$84K - $113K/yr
This position supervises all service desk members of the team which consists of IT customer support ... remote work opportunities, when possible) * - confidential program created to promote the health ...
IT Customer Support - Senior/Specialist - Supervisor
Olympia, WA · On-site +1
$84K - $113K/yr
This position supervises all service desk members of the team which consists of IT customer support ... remote work opportunities, when possible) * - confidential program created to promote the health ...
IT Service Desk Analyst
Warrenville, IL · On-site +1
$26.36 - $39.54/hr
As the IT Service Desk Analyst at Endeavor Health, you will be responsible for handling calls ... and remote communication technologies to service the end user. * Other duties as assigned by ...
IT Service Desk Analyst
Warrenville, IL · On-site +1
$26.36 - $39.54/hr
As the IT Service Desk Analyst at Endeavor Health, you will be responsible for handling calls ... and remote communication technologies to service the end user. * Other duties as assigned by ...
Service Desk Technician II
Washington, DC · On-site +1
... IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote ... and the Service Desk Supervisor. * Create Knowledge Base articles, checklists, Service Level ...
Service Desk Technician II
Washington, DC · On-site +1
... IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote ... and the Service Desk Supervisor. * Create Knowledge Base articles, checklists, Service Level ...
We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR ... Desk Supervisor. What qualifications do you look for? You might be the professional we're looking ...
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We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR ... Desk Supervisor. What qualifications do you look for? You might be the professional we're looking ...
Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS (Windows 10/11) * Microsoft Office 365 * Basic networking (VPN, DNS, IP concepts) Experience with ticketing ...
Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS (Windows 10/11) * Microsoft Office 365 * Basic networking (VPN, DNS, IP concepts) Experience with ticketing ...
Service Desk Manager
Albany, NY · Remote
Remote We are currently seeking candidates who meet the following qualifications. Key Responsibilities * Lead and manage the IT Service Desk team, ensuring timely and effective technical support.
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Service Desk Manager
Albany, NY · Remote
Remote We are currently seeking candidates who meet the following qualifications. Key Responsibilities * Lead and manage the IT Service Desk team, ensuring timely and effective technical support.
IT Service Desk Engineer
Stamford, CT · On-site +1
The IT Service Desk Engineer role presents an exciting opportunity for individuals either embarking on their careers in Technology or looking to build on their existing IT experience. This role ...
IT Service Desk Engineer
Stamford, CT · On-site +1
The IT Service Desk Engineer role presents an exciting opportunity for individuals either embarking on their careers in Technology or looking to build on their existing IT experience. This role ...
Service Desk Technician I
Washington, DC · On-site +1
... IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote ... Desk Supervisor. What qualifications do you look for? You might be the professional we're looking ...
Service Desk Technician I
Washington, DC · On-site +1
... IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote ... Desk Supervisor. What qualifications do you look for? You might be the professional we're looking ...
CBP Technology Service Desk
Ashburn, VA · Remote
Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.
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CBP Technology Service Desk
Ashburn, VA · Remote
Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.
Service Operations Supervisor
Madison, WI · On-site +1
$90K/yr
Leads the daily operations of the SMPH IT Service Desk across all intake channels, ensuring it ... The position requires regular on site presence on the hospital campus, with partial remote work ...
Service Operations Supervisor
Madison, WI · On-site +1
$90K/yr
Leads the daily operations of the SMPH IT Service Desk across all intake channels, ensuring it ... The position requires regular on site presence on the hospital campus, with partial remote work ...
Service Desk Supervisor
Tulsa, OK · Remote
$70K - $85K/yr
Service Desk Supervisor Company Overview Waterfield Tech enables companies to select, design, and ... information, or any other basis prohibited by applicable federal, state, or local law. This policy ...
Service Desk Supervisor
Tulsa, OK · Remote
$70K - $85K/yr
Service Desk Supervisor Company Overview Waterfield Tech enables companies to select, design, and ... information, or any other basis prohibited by applicable federal, state, or local law. This policy ...
Remote It Service Desk Supervisor information
See salary details
$36.5K - $47.5K
6% of jobs
$47.5K - $58.4K
6% of jobs
$58.4K - $69.4K
9% of jobs
$71.5K is the 25th percentile. Wages below this are outliers.
$69.4K - $80.3K
19% of jobs
The median wage is $87.4K / yr.
$80.3K - $91.3K
15% of jobs
$91.3K - $102.2K
12% of jobs
$108.5K is the 75th percentile. Wages above this are outliers.
$102.2K - $113.2K
14% of jobs
$113.2K - $124.1K
5% of jobs
$124.1K - $135.1K
5% of jobs
$135.1K - $146K
5% of jobs
$146K - $157K
3% of jobs
$36.5K
$94.5K
$157K
How much do remote it service desk supervisor jobs pay per year?
As of Jun 12, 2026, the average yearly pay for remote it service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.
What are some common challenges faced by a Remote IT Service Desk Supervisor, and how can they be effectively managed?
A Remote IT Service Desk Supervisor often encounters challenges such as managing team performance across different time zones, ensuring consistent communication, and maintaining team morale without in-person interactions. Effective strategies include setting clear expectations, leveraging collaboration tools, conducting regular virtual check-ins, and fostering an inclusive team culture. Additionally, implementing robust training programs and tracking key performance metrics can help supervisors proactively address issues and support both team and organizational goals.
What does a Remote IT Service Desk Supervisor do?
A Remote IT Service Desk Supervisor oversees a team of IT support professionals who provide technical assistance to users, typically from a remote location. Their responsibilities include managing ticket workflows, ensuring high-quality customer service, mentoring staff, and monitoring performance metrics. They also collaborate with other IT departments to resolve complex issues and implement process improvements. Effective communication and leadership skills are essential for this role, as supervisors must coordinate a distributed team and maintain service standards.
What are the key skills and qualifications needed to thrive as a Remote IT Service Desk Supervisor, and why are they important?
To thrive as a Remote IT Service Desk Supervisor, you need a solid background in IT support, troubleshooting, and leadership, typically with a bachelor's degree in information technology or a related field and relevant experience. Familiarity with ticketing systems like ServiceNow, remote support tools, and ITIL certifications are commonly required. Strong communication, problem-solving, and team management skills help drive performance and foster a supportive virtual work environment. These abilities ensure efficient service delivery, high customer satisfaction, and effective management of remote teams.
What is the difference between Remote It Service Desk Supervisor vs Remote It Support Specialist?
| Aspect | Remote It Service Desk Supervisor | Remote It Support Specialist |
|---|---|---|
| Certifications | ITIL, CompTIA A+, HDI-Support Center Analyst | CompTIA A+, Microsoft Certified, HDI Support Center |
| Work Environment | Supervisory role overseeing support teams remotely | Providing technical support directly to end-users remotely |
| Responsibilities | Managing support tickets, team coordination, quality assurance | Troubleshooting hardware/software issues, user assistance |
The Remote It Service Desk Supervisor focuses on overseeing support teams and ensuring service quality, while the Remote It Support Specialist handles direct technical support tasks. Both roles require relevant certifications and are common in remote IT support environments, but differ mainly in scope and responsibilities.
More about Remote It Service Desk Supervisor jobs
What cities are hiring for Remote It Service Desk Supervisor jobs? Cities with the most Remote It Service Desk Supervisor job openings:
What are the most commonly searched types of It Service Desk Supervisor jobs? The most popular types of It Service Desk Supervisor jobs are:
What states have the most Remote It Service Desk Supervisor jobs? States with the most job openings for Remote It Service Desk Supervisor jobs include:
What job categories do people searching Remote It Service Desk Supervisor jobs look for? The top searched job categories for Remote It Service Desk Supervisor jobs are:
Job description
Remote IT Help Desk / Service Desk Specialists — Federal Support
Our client is hiring IT Help Desk and Service Desk Specialists to support a federal technology service desk environment in Orlando, FL.
We are seeking customer-focused IT professionals with experience providing technical support in fast-paced help desk, service desk, or enterprise support environments. Candidates may be considered for multiple support levels based on experience, technical skills, schedule availability and role alignment.
Responsibilities
Provide technical support to end users by phone, email, chat, and ticketing system. Troubleshoot issues related to Windows, Microsoft 365, Active Directory, account access, VPN/remote access, hardware/software, web-based applications and network connectivity. Document incidents, escalate issues when needed and deliver professional customer support in a structured federal environment.
Required Qualifications
Must be a U.S. Citizen and able to pass a federal background investigation.
Experience in IT help desk, service desk, technical support, customer support or account support.
Strong troubleshooting, communication, documentation and customer service skills.
Experience with Windows, Microsoft Office / Microsoft 365, ticketing systems, account support or remote troubleshooting.
Must be open to schedule coverage in a 24x7x365 support environment.
Preferred Qualifications
Active Directory experience.
ServiceNow or other ITSM ticketing experience.
VPN, remote access, PIV/CAC, or smart card troubleshooting experience.
Federal, DHS, CBP or government service desk experience.
Bilingual English/Spanish skills are a plus.
CompTIA A+, Network+, Security+, HDI or related certifications are a plus.
Location: Ashburn, VA
Work Environment: Federal service desk / technical support
Schedule: Multiple shifts may be available; 24x7x365 coverage environment
Apply today to start in June!
About Teema
Sourced by ZipRecruiter
TEEMA is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America. We achieve this time after time by consistently sourcing, screening, managing and securing top talent tailored to employers’ specific needs. The team that makes this happen consists of hundreds of experienced professional recruiters backed by exceptional, tenured leadership and back-office support. No matter how unique or challenging your hiring needs may be or how misunderstood or undervalued your in-demand skills may be in your current role, we have you covered. Our primary objective is to provide an exceptional recruitment experience for our clients and candidates and an ecosystem that empowers our team to thrive.
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
Litchfield Park, AZ, US