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Remote It Service Desk Supervisor Jobs (NOW HIRING)

Nordic

Ensure Supervisors are driving all desk employees to remain compliant and up to date in all ... remote workforce required * Direct staff management experience leading service-oriented teams ...

Govcio LLC

Service Desk Supervisor (Remote)

While this is a remote-first position, the Service Desk Supervisor, if local, is expected to be ... Bachelor's degree in computer science, Information Technology, Engineering, or equivalent work ...

Immersion Consulting

IT Project Manager

$100K - $119K/yr

... remote tool service delivery software (i.e., beyond trust/Bomgar) to ensure all IT SERVICE DESK ... Supervisory skills and experience to assign work to other Contractors, ensure work is completed ...

System Soft Technologies

IT Service Desk Support

Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS (Windows 10/11) * Microsoft Office 365 * Basic networking (VPN, DNS, IP concepts) Experience with ticketing ...

The Heritage Group

IT Service Desk Analyst

Indianapolis, IN · Remote

$19.50 - $26.75/hr

The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to detail, and first call resolution are top priorities at ...

Terrestris LLC

Service Desk Technician I

Washington, DC · On-site +1

... IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote ... Desk Supervisor. What qualifications do you look for? You might be the professional we're looking ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.

One Call

Dir IT

$167K - $268K/yr

Leads IT service desk operations supporting global workforce including US, Mexico, remote and offshore colleagues. * Drives service maturity through SLA discipline, knowledge management, and self ...

Waterfield Tech

Service Desk Supervisor

Tulsa, OK · Remote

$70K - $85K/yr

Service Desk Supervisor Company Overview Waterfield Tech enables companies to select, design, and ... information, or any other basis prohibited by applicable federal, state, or local law. This policy ...

Waterfield Tech

Service Desk Supervisor

Tulsa, OK · Remote

$70K - $85K/yr

Service Desk Supervisor Company Overview Waterfield Tech enables companies to select, design, and ... information, or any other basis prohibited by applicable federal, state, or local law. This policy ...

One Call

Senior Director Information Technology

$167K - $268K/yr

Leads IT service desk operations supporting global workforce including US, Mexico, remote and offshore colleagues. * Owns ITSM process discipline including incident, problem, change, request, and ...

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All JobsIt Service Desk Supervisor JobsRemote It Service Desk Supervisor Jobs

Remote It Service Desk Supervisor information

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$36.5K

$94.5K

$157K

How much do remote it service desk supervisor jobs pay per year?

As of Jul 23, 2026, the average yearly pay for remote it service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Remote IT Service Desk Supervisor, and how can they be effectively managed?

A Remote IT Service Desk Supervisor often encounters challenges such as managing team performance across different time zones, ensuring consistent communication, and maintaining team morale without in-person interactions. Effective strategies include setting clear expectations, leveraging collaboration tools, conducting regular virtual check-ins, and fostering an inclusive team culture. Additionally, implementing robust training programs and tracking key performance metrics can help supervisors proactively address issues and support both team and organizational goals.

What does a Remote IT Service Desk Supervisor do?

A Remote IT Service Desk Supervisor oversees a team of IT support professionals who provide technical assistance to users, typically from a remote location. Their responsibilities include managing ticket workflows, ensuring high-quality customer service, mentoring staff, and monitoring performance metrics. They also collaborate with other IT departments to resolve complex issues and implement process improvements. Effective communication and leadership skills are essential for this role, as supervisors must coordinate a distributed team and maintain service standards.

What are the key skills and qualifications needed to thrive as a Remote IT Service Desk Supervisor, and why are they important?

To thrive as a Remote IT Service Desk Supervisor, you need a solid background in IT support, troubleshooting, and leadership, typically with a bachelor's degree in information technology or a related field and relevant experience. Familiarity with ticketing systems like ServiceNow, remote support tools, and ITIL certifications are commonly required. Strong communication, problem-solving, and team management skills help drive performance and foster a supportive virtual work environment. These abilities ensure efficient service delivery, high customer satisfaction, and effective management of remote teams.

What is the difference between Remote It Service Desk Supervisor vs Remote It Support Specialist?

AspectRemote It Service Desk SupervisorRemote It Support Specialist
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, Microsoft Certified, HDI Support Center
Work EnvironmentSupervisory role overseeing support teams remotelyProviding technical support directly to end-users remotely
ResponsibilitiesManaging support tickets, team coordination, quality assuranceTroubleshooting hardware/software issues, user assistance

The Remote It Service Desk Supervisor focuses on overseeing support teams and ensuring service quality, while the Remote It Support Specialist handles direct technical support tasks. Both roles require relevant certifications and are common in remote IT support environments, but differ mainly in scope and responsibilities.

More about Remote It Service Desk Supervisor jobs
What cities are hiring for Remote It Service Desk Supervisor jobs? Cities with the most Remote It Service Desk Supervisor job openings:
What are the most commonly searched types of It Service Desk Supervisor jobs? The most popular types of It Service Desk Supervisor jobs are:
What states have the most Remote It Service Desk Supervisor jobs? States with the most job openings for Remote It Service Desk Supervisor jobs include:
What job categories do people searching Remote It Service Desk Supervisor jobs look for? The top searched job categories for Remote It Service Desk Supervisor jobs are:
Remote It Service Desk Supervisor jobs near you
Infographic showing various Remote It Service Desk Supervisor job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.
IT Service Desk Associate- Part-Time

IT Service Desk Associate- Part-Time

GuideIT

Plano, TX • Remote

Part-time

Posted 21 days ago

Job description

About GuideIT 
GuideIT is a US based technology services company Headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost management and allowing rapid, proactive response to change. We are looking for a Part-Time IT Service Desk Associate to join our team! Candidates must be results-oriented, highly adaptable and thrive in a team environment centered on mutual trust and respect.  Candidate must live in the Dallas/Fort Worth, TX area.    
About the Role 
The IT Service Desk Associate works well independently or in a group setting providing all facets of computer Service Desk support such as troubleshooting, installations and maintenance. This individual possesses in-depth knowledge and understanding of numerous software packages and operating systems. They are skilled in providing Customer Service and End-User Service Desk Support and can easily identify and resolve technical issues and concerns. The IT Service Desk Associate role is a fully remote position working a Monday and Tuesday daytime shift. The person that fills this role must be able to work independently with minimal supervision and have acute attention to detail.
Primary Duties 
  • Provide first-level technical support to end users for technology-related issues 
  • Experience with Desktop Remote Control tools (i.e., ScreenConnect, Bomgar LogMeIn, etc.) 
  • Experience using an incident tracking system 
  • Ensure proper documentation for each interaction and escalate when necessary 
  • Resolve all issues using standard practices, procedures and company-approved troubleshooting tools and workflow processes 
  • Provide support to investigate data anomalies to determine possible root causes 
  • Provide solutions and/or recommendations to end user problems reported to Service Desk 
  • Maintain a working knowledge of the content of the system user and training documentation and manage document changes and version control processes 
  • As needed, provide support to coach/mentor system functional end user training 
  • Will be rated and reviewed in customer satisfaction surveys for delivery of service 
  • Escalate issues to appropriate parties as necessary 

Qualifications & Required Skills 
  • 1+ year of technical troubleshooting software and hardware issues on Dell, HP or Lenovo laptops, desktops, printers, mobile devices and phones in a call center or service desk environment
  • Strong communication and interpersonal skills 
  • Microsoft Operating Systems experience: 1+ years of Service Desk support experience in a Microsoft environment that includes Windows 10 and 11
  • Mac OS knowledge preferred
  • Office 365 experience including O365 administration
  • Experience with other applications such as Active Directory, MFA, etc. 
  • ITIL training and/or experience 
Education and Certifications 
  • High school diploma and/or GED  
  • Industry-specific certification(s) (e.g., CompTIA A+, Microsoft, HDI, etc.) preferred 
Position Location 
  • Remote-Dallas/Fort Worth, TX
GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.
 

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