JR101484 IT Service Desk Supervisor (Open) Department: Enterprise Support Services, PM Position Type: Regular Open Date: 02-27-2026 Close Date: $101,388 Responsible for administering the help desk ...
JR101484 IT Service Desk Supervisor (Open) Department: Enterprise Support Services, PM Position Type: Regular Open Date: 02-27-2026 Close Date: $101,388 Responsible for administering the help desk ...
JR101484 IT Service Desk Supervisor (Open) Department: Enterprise Support Services, PM Position Type: Regular Open Date: 02-27-2026 Close Date: $101,388 Responsible for administering the help desk ...
JR101484 IT Service Desk Supervisor (Open) Department: Enterprise Support Services, PM Position Type: Regular Open Date: 02-27-2026 Close Date: $101,388 Responsible for administering the help desk ...
IT Service Desk Supervisor
Seattle, WA · Hybrid
$93K - $139K/yr
The IT Service Desk Supervisor oversees the daily operations of the service desk team, ensuring ... Evening and/or weekend work may occasionally be required. Responsibilities * Supervise, mentor, and ...
IT Service Desk Supervisor
Seattle, WA · Hybrid
$93K - $139K/yr
The IT Service Desk Supervisor oversees the daily operations of the service desk team, ensuring ... Evening and/or weekend work may occasionally be required. Responsibilities * Supervise, mentor, and ...
IT Service Desk Supervisor
Seattle, WA · Hybrid
$93K - $139K/yr
The IT Service Desk Supervisor oversees the daily operations of the service desk team, ensuring ... Evening and/or weekend work may occasionally be required. * Supervise, mentor, and develop service ...
IT Service Desk Supervisor
Seattle, WA · Hybrid
$93K - $139K/yr
The IT Service Desk Supervisor oversees the daily operations of the service desk team, ensuring ... Evening and/or weekend work may occasionally be required. * Supervise, mentor, and develop service ...
IT Service Desk Technician
San Diego, CA · On-site
$27 - $30/hr
Notify IT Service Desk Manager and/or IT Service Desk Supervisor of any changes within Information ... Occasional after-hours, nights, weekend, and holiday work is required. * Self-starter with the ...
IT Service Desk Technician
San Diego, CA · On-site
$27 - $30/hr
Notify IT Service Desk Manager and/or IT Service Desk Supervisor of any changes within Information ... Occasional after-hours, nights, weekend, and holiday work is required. * Self-starter with the ...
Supervisor, IT Service Desk
Halethorpe, MD · On-site
$82K - $92K/yr
The IT Service Desk Supervisor is responsible for overseeing day‑to‑day IT support operations and directly supervising the end user services team. This role ensures timely, high‑quality ...
Quick apply
Supervisor, IT Service Desk
Halethorpe, MD · On-site
$82K - $92K/yr
The IT Service Desk Supervisor is responsible for overseeing day‑to‑day IT support operations and directly supervising the end user services team. This role ensures timely, high‑quality ...
Manager, IT Service Desk
Draper, UT · On-site
... supervising technical teams required * Experience working with ITSM platforms such as ServiceNow or similar tools required * Experience supporting enterprise or multisite environments preferred
Manager, IT Service Desk
Draper, UT · On-site
... supervising technical teams required * Experience working with ITSM platforms such as ServiceNow or similar tools required * Experience supporting enterprise or multisite environments preferred
... supervising technical teams required * Experience working with ITSM platforms such as ServiceNow or similar tools required * Experience supporting enterprise or multisite environments preferred
... supervising technical teams required * Experience working with ITSM platforms such as ServiceNow or similar tools required * Experience supporting enterprise or multisite environments preferred
IT Service Desk Manager
Houston, TX · On-site
The IT Service Desk Manager also owns the asset lifecycle for end-user technology (endpoints ... or supervising a support team. * Hands-on experience with ITSM processes (incident, request ...
IT Service Desk Manager
Houston, TX · On-site
The IT Service Desk Manager also owns the asset lifecycle for end-user technology (endpoints ... or supervising a support team. * Hands-on experience with ITSM processes (incident, request ...
IT Service Desk Manager
Cincinnati, OH · On-site
The IT Service Desk Manager is responsible for providing leadership for the IT Service Desk staff and operations. This individual is also responsible for IT customer satisfaction and desktop ...
IT Service Desk Manager
Cincinnati, OH · On-site
The IT Service Desk Manager is responsible for providing leadership for the IT Service Desk staff and operations. This individual is also responsible for IT customer satisfaction and desktop ...
Manager, IT Service Desk
New York, NY · On-site
$160K - $189K/yr
Information Technology SUPERVISOR: Director, IT Service Desk LOCATION: 2 Broadway, New York, NY ... May need to work outside of normal work hours (i.e., evenings and weekends). Travel may be required ...
Manager, IT Service Desk
New York, NY · On-site
$160K - $189K/yr
Information Technology SUPERVISOR: Director, IT Service Desk LOCATION: 2 Broadway, New York, NY ... May need to work outside of normal work hours (i.e., evenings and weekends). Travel may be required ...
IT Service Desk - Part Time
Indianapolis, IN · On-site
$15/hr
Responsible for actively reaching out to supervisor for questions or escalation. * Provide input to ... Must be willing to work nights and weekends as needed, must be willing to travel as necessary
IT Service Desk - Part Time
Indianapolis, IN · On-site
$15/hr
Responsible for actively reaching out to supervisor for questions or escalation. * Provide input to ... Must be willing to work nights and weekends as needed, must be willing to travel as necessary
Qualifications • Bachelor's Degree in Information Technology, Computer Science or related field. • 8+ years of IT Service Desk or IT operations experience, including supervisory responsibilities ...
Qualifications • Bachelor's Degree in Information Technology, Computer Science or related field. • 8+ years of IT Service Desk or IT operations experience, including supervisory responsibilities ...
IT Service Desk Analyst
Oakland, MI · Hybrid
Service Desk Analyst Location: Hybrid, MI 48341 Duration: 12+ Months Client: Oakland County, (Department of Information Technology) New hire will be trained on-site at Oakland County then working ...
IT Service Desk Analyst
Oakland, MI · Hybrid
Service Desk Analyst Location: Hybrid, MI 48341 Duration: 12+ Months Client: Oakland County, (Department of Information Technology) New hire will be trained on-site at Oakland County then working ...
Job Summary The Managerof the Information Technology (IT) Service Desk provides operational ... Supervises personnel and administers the workforce for assigned teams to include staffing models ...
Job Summary The Managerof the Information Technology (IT) Service Desk provides operational ... Supervises personnel and administers the workforce for assigned teams to include staffing models ...
IT Service Desk Technician
$52K - $71K/yr
IT Service Desk Technician Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving ...
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IT Service Desk Technician
$52K - $71K/yr
IT Service Desk Technician Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving ...
IT Service Desk Support
South Jordan, UT · On-site
$24 - $25/hr
Title: IT Customer Support Location: South Jordan, UT Duration: 12+ Months The Service Desk Agent ... and weekend support as needed. • The position requires attention to detail, follow-through ...
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IT Service Desk Support
South Jordan, UT · On-site
$24 - $25/hr
Title: IT Customer Support Location: South Jordan, UT Duration: 12+ Months The Service Desk Agent ... and weekend support as needed. • The position requires attention to detail, follow-through ...
IT Service Desk Technician
Brownsburg, IN · On-site
Reports to: IT Service Desk Manager Location: Brownsburg, Indiana - On-site (Brownsburg ... Ability to work required shifts including nights, weekends, on-call hours, and overtime on a ...
IT Service Desk Technician
Brownsburg, IN · On-site
Reports to: IT Service Desk Manager Location: Brownsburg, Indiana - On-site (Brownsburg ... Ability to work required shifts including nights, weekends, on-call hours, and overtime on a ...
IT Service Desk Technician
Braintree, MA · On-site
IT Service Desk Technician FLSA STATUS: Non-Exempt DEPARTMENT: IT SUPERVISOR: Operations Manager DIRECT REPORTS: None. Position Summary This position is responsible for providing fast, reliable ...
IT Service Desk Technician
Braintree, MA · On-site
IT Service Desk Technician FLSA STATUS: Non-Exempt DEPARTMENT: IT SUPERVISOR: Operations Manager DIRECT REPORTS: None. Position Summary This position is responsible for providing fast, reliable ...
Job Purpose We are seeking an experienced IT Service Desk Lead to act as the primary interface between business stakeholders, IT operations, and managed service providers. This role ensures seamless ...
Job Purpose We are seeking an experienced IT Service Desk Lead to act as the primary interface between business stakeholders, IT operations, and managed service providers. This role ensures seamless ...
Weekend It Service Desk Supervisor information
See salary details
$36.5K - $47.5K
6% of jobs
$47.5K - $58.4K
6% of jobs
$58.4K - $69.4K
9% of jobs
$71.5K is the 25th percentile. Wages below this are outliers.
$69.4K - $80.3K
19% of jobs
The median wage is $87.4K / yr.
$80.3K - $91.3K
15% of jobs
$91.3K - $102.2K
12% of jobs
$108.5K is the 75th percentile. Wages above this are outliers.
$102.2K - $113.2K
14% of jobs
$113.2K - $124.1K
5% of jobs
$124.1K - $135.1K
5% of jobs
$135.1K - $146K
5% of jobs
$146K - $157K
3% of jobs
$36.5K
$94.5K
$157K
How much do weekend it service desk supervisor jobs pay per year?
What are the typical challenges faced by a Weekend IT Service Desk Supervisor, and how can they be addressed?
What is the difference between Weekend It Service Desk Supervisor vs Weekend IT Support Technician?
| Aspect | Weekend It Service Desk Supervisor | Weekend IT Support Technician |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in IT or related field; certifications like CompTIA A+ or Network+ are common | Usually requires an associate degree or relevant certifications; CompTIA A+ is often preferred |
| Work Environment | Supervises support team, manages escalations, and oversees service quality during weekends | Provides technical support directly to users, troubleshooting hardware/software issues during weekends |
| Employer & Industry Usage | Used in IT departments across various industries, especially in organizations with 24/7 support needs | Common in IT service providers, corporate IT departments, and help desks operating on weekends |
The Weekend It Service Desk Supervisor focuses on managing support teams and ensuring service quality during weekends, while the Weekend IT Support Technician provides hands-on technical support to users. Both roles require relevant IT certifications and are vital in organizations offering weekend IT support services.
What are the key skills and qualifications needed to thrive as a Weekend IT Service Desk Supervisor, and why are they important?
What are Weekend IT Service Desk Supervisors?

Full-time
Medical, Dental, Life, Retirement, PTO
Posted 20 days ago
Job description
JR101484 IT Service Desk Supervisor (Open)
Department:
Enterprise Support Services, PM
Position Type:
Regular
Open Date:
02-27-2026
Close Date:
$101,388
Job Description:
Responsible for administering the help desk function to assist users with IT problems.
Responsibilities:
- Supervise and manage the daily activities and projects of a team of IT Service Desk Agents supporting all IT Service Desk functions, along with supporting Support Services operations.
- Collaborates with IT Operations to help meet the key operational objectives, along with providing seamless support to the end user.
- Collaborates with internal departments to roll out new initiatives, programs, systems, automation enhancements, and other technical solutions.
- Implement Process Improvements for Team. Recognize, evaluate, and identify areas for improvement.
- Supervise the daily activities of the IT Service Desk team, which support all IT Service Desk functions and DoIT operations.
- Continually assesses agent productivity and call activity to fully ensure maximum performance and support department service standards.
- Sets and communicates goals and provides constructive feedback to create a high-performance culture.
- Effectively communicates decisions to achieve understanding and acceptance of changes and/or direction.
- Completes scheduled and ad-hoc productivity reports for Support Services Management.
- Provides timely escalation and initiates remediation efforts by engaging appropriate teams.
- Track attendance and performance of team and individuals.
- Assist in performance ratings of team members at year-end.
- Manage the call queue to ensure service levels are maintained.
- Resolve escalations and issues without further escalation by providing superior customer service.
- Analyzes Service Desk trends to identify opportunities to improve the quality of IT offerings.
- Assist in authoring, maintaining, adhering to, and improving operating policies, procedures, and associated documentation.
- Contribute to and manage additional special projects assigned by the management team.
Minimum Qualifications:
- Bachelor's degree in computer technology, Information Systems (CIS/MIS) or a related technical discipline, or equivalent experience/training and 4 years of experience in IT Service Desk operations. Experience must include:
- Two (2) years of project/people leadership experience in a call center environment.
- Demonstrated knowledge of IT system fundamentals. Knowledge may be demonstrated through education, training and/or experience.
- ITIL Foundation - IT Service Management Certification.
- Part-time telecommuting authorized.
Preferred Qualifications:
- Not Currently Available
Conditions of Employment:
- Not Currently Available
Additional Job Information:
Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.
Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students.
Equal opportunity of access to academic and related programs shall be extended to all persons. Bowie State University shall have as its firm objective equal opportunity in recruitment and hiring, rate of pay, all other promotions, training, retention and dismissals, for all employees and applicants for employment. The University will stress equal access for employees and applicants for employment to all programs and services provided by the University both on and off campus. The University will also provide equal opportunity and an atmosphere of nondiscrimination with respect to women and members of minority groups in all its operations. In addition, the University shall promote equal opportunity and equal treatment through a positive and continuing Affirmative Action Program.
The University makes, and will continue to make, reasonable accommodations to promote the employment of qualified individuals with disabilities and disabled veterans, unless such accommodations would impose an undue hardship on the University's business.
In addition, employees and applicants will not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in, or may have engaged in, activities such as filing a complaint, assisting or participating in an investigation, compliance review or hearing, or opposing any act or practice made unlawful, or exercising any other right protected by Section 503 of the Rehabilitation Act of 1973, as amended or the Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended.
About Bowie State University
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Industry
Colleges, universities, and professional schools
Company size
11 - 50 Employees
Headquarters location
Bowie, MD, US
Year founded
1865