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Weekend It Service Desk Supervisor Jobs (NOW HIRING)

Marylandconnect

JR101484 IT Service Desk Supervisor (Open) Department: Enterprise Support Services, PM Position Type: Regular Open Date: 02-27-2026 Close Date: $101,388 Responsible for administering the help desk ...

Guild Mortgage

IT Service Desk Technician

San Diego, CA · On-site

$27 - $30/hr

Notify IT Service Desk Manager and/or IT Service Desk Supervisor of any changes within Information ... Occasional after-hours, nights, weekend, and holiday work is required. * Self-starter with the ...

swirecc

Manager, IT Service Desk

Draper, UT · On-site

... supervising technical teams required * Experience working with ITSM platforms such as ServiceNow or similar tools required * Experience supporting enterprise or multisite environments preferred

swirecc

Manager, IT Service Desk

Draper, UT

... supervising technical teams required * Experience working with ITSM platforms such as ServiceNow or similar tools required * Experience supporting enterprise or multisite environments preferred

Talos Energy

IT Service Desk Manager

Houston, TX · On-site

The IT Service Desk Manager also owns the asset lifecycle for end-user technology (endpoints ... or supervising a support team. * Hands-on experience with ITSM processes (incident, request ...

Ivy Tech

IT Service Desk - Part Time

Indianapolis, IN · On-site

$15/hr

Responsible for actively reaching out to supervisor for questions or escalation. * Provide input to ... Must be willing to work nights and weekends as needed, must be willing to travel as necessary

Integral Federal

IT Service Desk Lead

Vienna, VA

Qualifications • Bachelor's Degree in Information Technology, Computer Science or related field. • 8+ years of IT Service Desk or IT operations experience, including supervisory responsibilities ...

My3Tech Inc

IT Service Desk Analyst

Oakland, MI · Hybrid

Service Desk Analyst Location: Hybrid, MI 48341 Duration: 12+ Months Client: Oakland County, (Department of Information Technology) New hire will be trained on-site at Oakland County then working ...

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 12+ Months The Service Desk Agent ... and weekend support as needed. • The position requires attention to detail, follow-through ...

Trexon

IT Service Desk Technician

Braintree, MA · On-site

IT Service Desk Technician FLSA STATUS: Non-Exempt DEPARTMENT: IT SUPERVISOR: Operations Manager DIRECT REPORTS: None. Position Summary This position is responsible for providing fast, reliable ...

Honda

IT Service Desk Lead

Marysville, OH

Job Purpose We are seeking an experienced IT Service Desk Lead to act as the primary interface between business stakeholders, IT operations, and managed service providers. This role ensures seamless ...

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Weekend It Service Desk Supervisor information

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$36.5K

$94.5K

$157K

How much do weekend it service desk supervisor jobs pay per year?

As of Jun 16, 2026, the average yearly pay for weekend it service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What are the typical challenges faced by a Weekend IT Service Desk Supervisor, and how can they be addressed?

As a Weekend IT Service Desk Supervisor, one common challenge is managing high-priority incidents with limited resources since fewer staff are typically available on weekends. Effective communication and prioritization are essential, as is the ability to make quick decisions under pressure. Another challenge is ensuring team motivation and engagement during off-peak hours. Building a supportive team environment and providing clear escalation procedures help maintain service quality and staff morale.

What is the difference between Weekend It Service Desk Supervisor vs Weekend IT Support Technician?

AspectWeekend It Service Desk SupervisorWeekend IT Support Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like CompTIA A+ or Network+ are commonUsually requires an associate degree or relevant certifications; CompTIA A+ is often preferred
Work EnvironmentSupervises support team, manages escalations, and oversees service quality during weekendsProvides technical support directly to users, troubleshooting hardware/software issues during weekends
Employer & Industry UsageUsed in IT departments across various industries, especially in organizations with 24/7 support needsCommon in IT service providers, corporate IT departments, and help desks operating on weekends

The Weekend It Service Desk Supervisor focuses on managing support teams and ensuring service quality during weekends, while the Weekend IT Support Technician provides hands-on technical support to users. Both roles require relevant IT certifications and are vital in organizations offering weekend IT support services.

What are the key skills and qualifications needed to thrive as a Weekend IT Service Desk Supervisor, and why are they important?

To thrive as a Weekend IT Service Desk Supervisor, you need solid technical troubleshooting skills, experience in IT support, and often a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (e.g., ServiceNow), remote support tools, and knowledge base platforms is commonly required. Strong leadership, problem-solving, and communication skills help you manage a team and interact effectively with end users. These abilities are essential for ensuring consistent IT support, swift issue resolution, and effective team performance during critical weekend hours.

What are Weekend IT Service Desk Supervisors?

Weekend IT Service Desk Supervisors oversee the operations of the IT service desk during weekends, ensuring that technical support is available and efficient for users. They manage a team of IT support staff, handle escalated technical issues, and make sure service level agreements (SLAs) are met. Their responsibilities often include scheduling, training staff, monitoring ticket queues, and reporting on performance metrics. This role is crucial for organizations that require uninterrupted IT support outside of standard business hours.
More about Weekend It Service Desk Supervisor jobs
What are the most commonly searched types of It Service Desk Supervisor jobs? The most popular types of It Service Desk Supervisor jobs are:
What job categories do people searching Weekend It Service Desk Supervisor jobs look for? The top searched job categories for Weekend It Service Desk Supervisor jobs are:
Weekend It Service Desk Supervisor jobs near you
Infographic showing various Weekend It Service Desk Supervisor job openings in the United States as of June 2026, with employment types broken down into 63% Full Time, 5% Part Time, and 32% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.
IT Service Desk Supervisor

IT Service Desk Supervisor

Bowie State University

State University, AR • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 20 days ago

Job description

Job Posting:
JR101484 IT Service Desk Supervisor (Open)
Department:
Enterprise Support Services, PM
Position Type:
Regular
Open Date:
02-27-2026
Close Date:
$101,388
Job Description:
Responsible for administering the help desk function to assist users with IT problems.
Responsibilities:
    • Supervise and manage the daily activities and projects of a team of IT Service Desk Agents supporting all IT Service Desk functions, along with supporting Support Services operations.

    • Collaborates with IT Operations to help meet the key operational objectives, along with providing seamless support to the end user.

    • Collaborates with internal departments to roll out new initiatives, programs, systems, automation enhancements, and other technical solutions.

    • Implement Process Improvements for Team. Recognize, evaluate, and identify areas for improvement.

    • Supervise the daily activities of the IT Service Desk team, which support all IT Service Desk functions and DoIT operations.

    • Continually assesses agent productivity and call activity to fully ensure maximum performance and support department service standards.

    • Sets and communicates goals and provides constructive feedback to create a high-performance culture.

    • Effectively communicates decisions to achieve understanding and acceptance of changes and/or direction.

    • Completes scheduled and ad-hoc productivity reports for Support Services Management.

    • Provides timely escalation and initiates remediation efforts by engaging appropriate teams.

    • Track attendance and performance of team and individuals.

    • Assist in performance ratings of team members at year-end.

    • Manage the call queue to ensure service levels are maintained.

    • Resolve escalations and issues without further escalation by providing superior customer service.

    • Analyzes Service Desk trends to identify opportunities to improve the quality of IT offerings.

    • Assist in authoring, maintaining, adhering to, and improving operating policies, procedures, and associated documentation.

    • Contribute to and manage additional special projects assigned by the management team.

Minimum Qualifications:
  • Bachelor's degree in computer technology, Information Systems (CIS/MIS) or a related technical discipline, or equivalent experience/training and 4 years of experience in IT Service Desk operations. Experience must include:
    • Two (2) years of project/people leadership experience in a call center environment.

    • Demonstrated knowledge of IT system fundamentals. Knowledge may be demonstrated through education, training and/or experience.

    • ITIL Foundation - IT Service Management Certification.
    • Part-time telecommuting authorized.

Preferred Qualifications:
  • Not Currently Available

Conditions of Employment:
  • Not Currently Available

Additional Job Information:
Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.
Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students.
Equal opportunity of access to academic and related programs shall be extended to all persons. Bowie State University shall have as its firm objective equal opportunity in recruitment and hiring, rate of pay, all other promotions, training, retention and dismissals, for all employees and applicants for employment. The University will stress equal access for employees and applicants for employment to all programs and services provided by the University both on and off campus. The University will also provide equal opportunity and an atmosphere of nondiscrimination with respect to women and members of minority groups in all its operations. In addition, the University shall promote equal opportunity and equal treatment through a positive and continuing Affirmative Action Program.
The University makes, and will continue to make, reasonable accommodations to promote the employment of qualified individuals with disabilities and disabled veterans, unless such accommodations would impose an undue hardship on the University's business.
In addition, employees and applicants will not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in, or may have engaged in, activities such as filing a complaint, assisting or participating in an investigation, compliance review or hearing, or opposing any act or practice made unlawful, or exercising any other right protected by Section 503 of the Rehabilitation Act of 1973, as amended or the Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended.

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