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Weekend It Service Desk Supervisor Jobs (NOW HIRING)

Guild

Sr. IT Service Desk Technician

San Diego, CA · On-site

$24.23 - $33.39/hr

Notify IT Service Desk Manager and IT Service Desk Supervisor of any changes within Information Technology that may cause a change in escalation, major outage, server issue, major move, and/or ...

Recar

Plant IT Service Desk Supervisor

Warsaw, IN

$62K - $94K/yr

The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

Qualifications Required: • Bachelor's Degree in Information Technology, Computer Science or related field. • 8+ years of IT Service Desk or IT operations experience, including supervisory ...

Integral

IT Service Desk Lead

Vienna, VA

Required: • Bachelor's Degree in Information Technology, Computer Science or related field. • 8+ years of IT Service Desk or IT operations experience, including supervisory responsibilities. • ...

Zing Recruiting

IT Service Desk Manager

Memphis, TN · On-site

Zing Recruiting is seeking an IT Service Desk Manager to lead and manage IT Service Desk operations across multiple locations. The role is responsible for service delivery, team leadership, incident ...

HTC Global Services

IT Service Desk Engineer

Austin, TX · On-site

Job Title: IT Service Desk Analyst Overview We are seeking an IT Service Desk Analyst to provide technical support for IT-related issues, including desktop systems, network infrastructure, software ...

Northbridge University

PR · On-site

As a player-coach, the Lead supervises a team of IT Service Desk Analysts I, providing strategic direction, mentorship, and support to ensure consistent service excellence. The Lead is responsible ...

Pioneer Technology

Be Seen First

IT Service Desk Analyst

Chattanooga, TN · On-site

$39K - $59K/yr

The IT Service Desk Analyst serves as a phone and email contact for assisting and resolving ... Required to take rotating call for weekend support. * Other duties as assigned MINIMUM ...

Realty Income

IT Service Desk Analyst

San Diego, CA · On-site

$27.65 - $34.19/hr

Reporting to the IT Service Desk Manager, the IT Service Desk Analyst delivers technical support to employees across the organization while ensuring a high quality user experience. This role is ...

City Brewing Co

IT Manager, Service Desk

Latrobe, PA · On-site

Job Summary The Service Desk Manager is responsible for leading the IT Service Desk function across a 24/7 manufacturing enterprise. This role ensures the delivery of high-quality IT support services ...

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All JobsIt Service Desk Supervisor JobsWeekend It Service Desk Supervisor Jobs

Weekend It Service Desk Supervisor information

See salary details

$36.5K

$94.5K

$157K

How much do weekend it service desk supervisor jobs pay per year?

As of Jul 23, 2026, the average yearly pay for weekend it service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What are the typical challenges faced by a Weekend IT Service Desk Supervisor, and how can they be addressed?

As a Weekend IT Service Desk Supervisor, one common challenge is managing high-priority incidents with limited resources since fewer staff are typically available on weekends. Effective communication and prioritization are essential, as is the ability to make quick decisions under pressure. Another challenge is ensuring team motivation and engagement during off-peak hours. Building a supportive team environment and providing clear escalation procedures help maintain service quality and staff morale.

What is the difference between Weekend It Service Desk Supervisor vs Weekend IT Support Technician?

AspectWeekend It Service Desk SupervisorWeekend IT Support Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like CompTIA A+ or Network+ are commonUsually requires an associate degree or relevant certifications; CompTIA A+ is often preferred
Work EnvironmentSupervises support team, manages escalations, and oversees service quality during weekendsProvides technical support directly to users, troubleshooting hardware/software issues during weekends
Employer & Industry UsageUsed in IT departments across various industries, especially in organizations with 24/7 support needsCommon in IT service providers, corporate IT departments, and help desks operating on weekends

The Weekend It Service Desk Supervisor focuses on managing support teams and ensuring service quality during weekends, while the Weekend IT Support Technician provides hands-on technical support to users. Both roles require relevant IT certifications and are vital in organizations offering weekend IT support services.

What are the key skills and qualifications needed to thrive as a Weekend IT Service Desk Supervisor, and why are they important?

To thrive as a Weekend IT Service Desk Supervisor, you need solid technical troubleshooting skills, experience in IT support, and often a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (e.g., ServiceNow), remote support tools, and knowledge base platforms is commonly required. Strong leadership, problem-solving, and communication skills help you manage a team and interact effectively with end users. These abilities are essential for ensuring consistent IT support, swift issue resolution, and effective team performance during critical weekend hours.

What are Weekend IT Service Desk Supervisors?

Weekend IT Service Desk Supervisors oversee the operations of the IT service desk during weekends, ensuring that technical support is available and efficient for users. They manage a team of IT support staff, handle escalated technical issues, and make sure service level agreements (SLAs) are met. Their responsibilities often include scheduling, training staff, monitoring ticket queues, and reporting on performance metrics. This role is crucial for organizations that require uninterrupted IT support outside of standard business hours.
More about Weekend It Service Desk Supervisor jobs
What are the most commonly searched types of It Service Desk Supervisor jobs? The most popular types of It Service Desk Supervisor jobs are:
What job categories do people searching Weekend It Service Desk Supervisor jobs look for? The top searched job categories for Weekend It Service Desk Supervisor jobs are:
Weekend It Service Desk Supervisor jobs near you
Infographic showing various Weekend It Service Desk Supervisor job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.
Sr. IT Service Desk Technician

Sr. IT Service Desk Technician

Guild

San Diego, CA • On-site

$24.23 - $33.39/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Job description

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
The Sr. IT Service Desk Technician plays an important role in the organization by performing a number of tasks related to the company's information technology functions. The role is responsible, under general direction, for acting as the central point of contact from which users throughout the organization may request technical assistance with hardware or software.
Compensation
This role is a non-exempt position with a targeted salary range of $24.23/hour to $33.39/hour.
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.
Essential Functions
  • Provide support to end users on a variety of issues such as identifying, researching and resolving technical issues.
  • Answer incoming queue calls and voicemail messages, using department procedures.
  • Utilize the IT Service Desk electronic ticketing system, Track-It, according to department procedures for the opening, closing, resolution, escalation, and tracking of user requests.
  • Configure and troubleshoot Windows 7 in a Microsoft network environment on both desktop and laptop computers.
  • Analyze all data/voice system problems and requests.
  • Resolve at least 80% - 90% of all calls received, and to coordinate escalation procedures to the appropriate Information Technology staff and/or vendor(s) for those requests that cannot be resolved over the phone.
  • Provide desktop support at San Diego locations, including troubleshooting PC hardware/software, and network printers.
  • Serve as key resource to less experienced IT Service Desk coworkers to help the whole team excel.
  • Create and manage user accounts, the administration of shared resources, and group membership within a Microsoft Active Directory network operating system environment.
  • Create and manage user accounts in Google Apps Enterprise portal.
  • Administer AS400/Client Access user accounts and resolve MS Windows related printing issues.
  • Follow escalation procedures for situations which require an IT Service Desk Supervisor or IT Service Desk Manager to become involved.
  • Notify IT Service Desk Manager and IT Service Desk Supervisor of any changes within Information Technology that may cause a change in escalation, major outage, server issue, major move, and/or staffing issue.
  • Take escalated calls and tickets from lower-level technicians.
  • Perform other duties as assigned.

Qualifications
  • High School Diploma or equivalent, required.
  • Associate's Degree directly related to the position or equivalent, preferred.
  • Associate's Degree from a technical school, or similar technical training.
  • Minimum three years total experience in IT Service Desk related role(s).
  • Strong knowledge of technical equipment and common software packages.
  • Advanced user-level hardware and software skills, including MS-DOS, Microsoft Windows (7, XP, Vista, Microsoft Office (2003, 2007), Microsoft Access, Microsoft Outlook, Microsoft Internet Explorer, Anti-virus.
  • Intermediate Networking skills.
  • Fundamental knowledge of mainframe computers, and Telephony.
  • Self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
  • Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment.
  • Excellent verbal and communication skills required.
  • Passionate about delivering excellence in customer service within a team environment.
  • Ability to read, analyze, and interpret general business/technological periodicals, procedures, and journals.
  • Ability to write procedure manuals.
  • Excellent verbal and written communication skills required.
  • Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
  • Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
  • Commitment to company values.
  • Customer Service - Proactive attention to each person.
  • Integrity - Do and say what's right.
  • Respect - Treat others with dignity.
  • Collaboration - Listen and work together.
  • Learning - Seek knowledge and strive for improvement.
  • Excellence - Deliver the unexpected.

Supervision
Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may recommend changes and enhancements based on analysis and evaluation of circumstances.
Complexity: General precedents may exist for most problems; conducts independent research/analysis to identify the appropriate approach.
Impact: Decisions and actions primarily impact own work with limited impact on peers in their area, contributes as team member rather than leader.
Interaction/Supervision: Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications.
Requirements
  • Mobility in an office, and classroom training setting.
  • Frequent use of computer keyboard and mouse.
  • Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
  • Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
  • Office environment - moderate noise, no substantial exposure to adverse environmental conditions.
  • Travel 5-10%
  • Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
  • This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
  • Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.
  • Work is primarily performed during the business week, Monday - Friday.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
REQ#: SRITS018299
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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