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Weekend It Service Desk Supervisor Jobs (NOW HIRING)

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring efficient handling of incidents and service requests while delivering exceptional customer support.

Trulieve

IT Service Desk Tech 3

Tallahassee, FL · On-site

Information Technology Reports to: IT Service Desk Supervisor Site Hours: 40+ Location: Remote Role ... Must be available to work on occasional evenings, weekends, and holidays and participate in a ...

MTA Headquarters

Manager, IT Service Desk

New York, NY · On-site

$160K - $189K/yr

Information Technology SUPERVISOR: Director, IT Service Desk LOCATION: 2 Broadway, New York, NY 10004 HOURS OF WORK: 9:00 am - 5:30 pm (7.5 hours/day) or as required This position is eligible for ...

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...

PIPESTONE

IT Service Desk Lead

Pipestone, MN · On-site

$65K - $80K/yr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on ... Previous leadership, supervisory, or team management experience within IT support * Strong customer ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

IT Service Desk Support Specialist Deliver Exceptional IT Support That Keeps Business Moving We're looking for a customer-focused IT Service Desk Support Specialist to provide remote technical ...

BDP International

IT Service Desk Admin

Houston, TX · On-site

$60 - $80/hr

IT Service Desk Admin Location: Houston - Houston, TX 77032 US (Primary) Exemption Type: Non-Exempt (Hourly) Position Summary Service Desk Excellence-Administrator supports Service Desk operations ...

Badger Meter

Help Desk Supervisor

Milwaukee, WI

The Service Desk Supervisor is responsible for leading the day-to-day operations of the IT Service Desk and ensuring the delivery of exceptional technical support to end users. This role supervises ...

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Weekend It Service Desk Supervisor information

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How much do weekend it service desk supervisor jobs pay per year?

As of Sep 3, 2026, the average yearly pay for weekend it service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What is a Weekend IT Service Desk Supervisor?

Weekend IT Service Desk Supervisors oversee the operations of the IT service desk during weekends, ensuring that technical support is available and efficient for users. They manage a team of IT support staff, handle escalated technical issues, and make sure service level agreements (SLAs) are met. Their responsibilities often include scheduling, training staff, monitoring ticket queues, and reporting on performance metrics. This role is crucial for organizations that require uninterrupted IT support outside of standard business hours.

What skills and qualifications are needed to be a Weekend IT Service Desk Supervisor?

To thrive as a Weekend IT Service Desk Supervisor, you need solid technical troubleshooting skills, experience in IT support, and often a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (e.g., ServiceNow), remote support tools, and knowledge base platforms is commonly required. Strong leadership, problem-solving, and communication skills help you manage a team and interact effectively with end users. These abilities are essential for ensuring consistent IT support, swift issue resolution, and effective team performance during critical weekend hours.

What challenges do Weekend IT Service Desk Supervisors face, and how can they be addressed?

As a Weekend IT Service Desk Supervisor, one common challenge is managing high-priority incidents with limited resources since fewer staff are typically available on weekends. Effective communication and prioritization are essential, as is the ability to make quick decisions under pressure. Another challenge is ensuring team motivation and engagement during off-peak hours. Building a supportive team environment and providing clear escalation procedures help maintain service quality and staff morale.

What is the difference between Weekend It Service Desk Supervisor vs Weekend IT Support Technician?

AspectWeekend It Service Desk SupervisorWeekend IT Support Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like CompTIA A+ or Network+ are commonUsually requires an associate degree or relevant certifications; CompTIA A+ is often preferred
Work EnvironmentSupervises support team, manages escalations, and oversees service quality during weekendsProvides technical support directly to users, troubleshooting hardware/software issues during weekends
Employer & Industry UsageUsed in IT departments across various industries, especially in organizations with 24/7 support needsCommon in IT service providers, corporate IT departments, and help desks operating on weekends

The Weekend It Service Desk Supervisor focuses on managing support teams and ensuring service quality during weekends, while the Weekend IT Support Technician provides hands-on technical support to users. Both roles require relevant IT certifications and are vital in organizations offering weekend IT support services.

Is a Weekend IT Service Desk Supervisor a stressful job?

A Weekend IT Service Desk Supervisor role can be stressful due to the need to handle technical issues quickly and manage team performance during off-hours. The job often requires strong problem-solving skills, the ability to prioritize tasks, and working under pressure, especially during high-demand periods or system outages.
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The top searched job categories for Weekend It Service Desk Supervisor jobs are:

Weekend It Service Desk Supervisor jobs near you
Infographic showing various Weekend It Service Desk Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

IT Service Desk Supervisor

Allied Mineral Products Holding, Inc.

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

IT Service Desk Supervisor
Allied Mineral Products is a leading manufacturer of monolithic refractories worldwide. We are currently seeking an IT Service Desk Supervisor in our Columbus, OH location. This role is responsible for leading the daily operations of the IT Service Desk, ensuring delivery of high-quality technical support to end users across the organization. This Service Desk Supervisor oversees service desk technicians, manages incident and approval workflows, enforces service-level agreements, and drives continual improvement initiatives. This role works closely with System Admins, Network Admins, Security, SAP, and Software Development teams to maintain stable operations and excellent support experience.
Hours: 6:00am - 3:00pm EST
Key Duties and Responsibilities
  • Supervise the daily operations of the Service Desk, ensuring timely and effective resolution of incidents, service requests, and escalations.
  • Assign, prioritize, and monitor workloads for Service Desk Analysts.
  • Serve as the primary point of escalation for complex or high-impact issues.
  • Maintain shift schedules and workforce planning to support business needs.
  • Monitor service desk performance metrics (SLAs, response times, first-contact resolution, backlog).
  • Produce and present operational reports to management, highlighting trends and improvement opportunities.
  • Oversee knowledge base maintenance to ensure accurate, current documentation.
  • Provide coaching, mentoring, and performance evaluations for Service Desk technicians.
  • Conduct regular training sessions to improve technical, customer service, and troubleshooting skills.
  • Promote a culture of continuous learning and process improvement.
  • Ensure a positive, professional support experience for end users.
  • Handle customer complaints, ensuring effective resolution and improved future service.
  • Foster strong communication between IT and business units.
  • Identify inefficiencies and implement service desk process improvements.
  • Collaborate with Infrastructure, Network, Security, and Application teams to streamline support workflows.
Qualifications
  • 3–5+ years of experience in IT support, with at least 1–2 years in a supervisory or team lead role.
  • A Bachelor of Science degree in Computer Science or related field, or equivalent work experience desired.
  • Strong understanding of ITIL principles and service management frameworks.
  • Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, Remedy).
  • Excellent communication, leadership, and customer service skills.
  • Ability to manage competing priorities in a fast-paced environment.
  • Solid troubleshooting skills across Windows, macOS, mobile devices, and common enterprise applications
  • ITIL Foundation certification or higher preferred.
  • Experience in enterprise or global IT environments.
  • Familiarity with infrastructure technologies (networking, servers, endpoint management, cloud services).
  • Knowledge of self-service portals, automation, and modern service desk best practices
  • Must have strong interpersonal, written and verbal communication skills.
  • Must be direct and able to work independently.
  • Must be willing to work unusual hours when needed.
  • Must be dependable and punctual.
Benefits
  • Competitive Base Pay
  • Employee Stock Ownership Plan (ESOP) retirement plan with 25% annual company contribution
  • 401K program
  • Annual Profit Sharing
  • Paid Time Off for Vacation, Sick Days, Holidays
  • Medical, Prescription Drug, Dental, and Vision programs
  • Life Insurance
  • Short-Term, and Long-Term disability

Allied Mineral Products Holding, Inc. is an Equal Opportunity Employer/Veterans/Disabled.

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