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End User Support Supervisor Jobs (NOW HIRING)

AccentCare, Inc.

End User Support

Brooklyn, NY · On-site

$25 - $28.50/hr

Overview End User Support-IT Field Services Location: Brooklyn, NY - TRAVEL REQUIRED Position: End User Support-IT Field Services This role is based in Brooklyn, NY- TRAVEL REQUIRED The Field ...

ICONMA

End user support

Wichita, KS

End User Support Location: Wichita, KS Duration: 3 months Description: This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user ...

Morris-Jenkins

End User Support

Charlotte, NC

$45K - $55K/yr

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... Experience or interest in taking on lead or supervisory responsibilities * Industry Certification ...

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Accentcare

End User Support

Brooklyn, NY · On-site

$25 - $28.50/hr

End User Support-IT Field Services Location: Brooklyn, NY - TRAVEL REQUIRED Position: End User Support-IT Field Services This role is based in Brooklyn, NY- TRAVEL REQUIRED The Field Engineer ...

Morris-Jenkins

End User Support

Charlotte, NC · On-site

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... Experience or interest in taking on lead or supervisory responsibilities * Industry Certification ...

Excentium, Inc.

End User Support Specialist ID: 538 Department: IT Technical Expertise & Support Location: Joint Base Andrews, MD Description END-USER SUPPORT Position Summary: The End User Support Specialis t will ...

MDMS Recruiting

End User Support

Manhattan, NY · On-site

My direct client is looking for a strong End User Support Engineer who will provide an exceptional level of support to employees including white glove, trade floor and VIP support. Excellent oral and ...

Morris-Jenkins

End User Support

Charlotte, NC · On-site

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... Experience or interest in taking on lead or supervisory responsibilities * Industry Certification ...

Morris-Jenkins

End User Support

Charlotte, NC

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... Experience or interest in taking on lead or supervisory responsibilities * Industry Certification ...

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

End User Support Specialist Location: Joint Base Andrews, MD (On-site) Duration: Long Term Contract Active Secret Security Clearance Position Summary: The End User Support Specialis t will support ...

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Excentium, Inc.

End User Support Specialist

Andrews, MD · On-site

END-USER SUPPORT Position Summary: The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations ...

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All JobsEnd User Support Supervisor Jobs

End User Support Supervisor information

See salary details

$22.5K

$67.9K

$121K

How much do end user support supervisor jobs pay per year?

As of Jul 1, 2026, the average yearly pay for end user support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is the difference between End User Support Supervisor vs Help Desk Technician?

AspectEnd User Support SupervisorHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like CompTIA A+ or HDI Support Center AnalystOften requires an associate degree or equivalent; certifications like CompTIA A+
Work EnvironmentSupervises support teams, manages escalations, and oversees support operationsProvides frontline technical support to end users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providers, and large organizationsCommon in IT help desks, customer support centers, and small to medium businesses

The End User Support Supervisor oversees support teams and manages support processes, while Help Desk Technicians focus on direct technical assistance to users. The supervisor role involves leadership and coordination, whereas technicians handle day-to-day troubleshooting.

What are the key skills and qualifications needed to thrive as an End User Support Supervisor, and why are they important?

To thrive as an End User Support Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and ITIL certifications are commonly required. Outstanding communication, problem-solving, and team-management skills help drive team performance and ensure customer satisfaction. These skills and qualities are crucial for efficiently resolving technical issues, leading support teams, and maintaining high service standards.

What are the main challenges faced by an End User Support Supervisor, and how can they be managed effectively?

End User Support Supervisors often face challenges such as balancing support ticket priorities, managing a diverse team with varying skill levels, and ensuring consistent service quality under tight deadlines. Effective communication, setting clear expectations, and providing ongoing training are vital in overcoming these hurdles. Additionally, implementing standardized procedures and leveraging IT service management tools can help streamline workflows and monitor team performance, enabling supervisors to address issues proactively and maintain high customer satisfaction.

What does an End User Support Supervisor do?

An End User Support Supervisor oversees a team of IT support specialists who assist employees or clients with technical issues related to hardware, software, and network systems. They ensure that support tickets are resolved efficiently, monitor team performance, and implement best practices for customer service. Additionally, they may provide training, coordinate with other IT departments, and help develop policies to improve support operations.
More about End User Support Supervisor jobs
What states have the most End User Support Supervisor jobs? States with the most job openings for End User Support Supervisor jobs include:
What job categories do people searching End User Support Supervisor jobs look for? The top searched job categories for End User Support Supervisor jobs are:
End User Support Supervisor jobs near you
Infographic showing various End User Support Supervisor job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

End User Support

Softtek Integration Systems Inc

San Diego, CA • On-site

Other

Posted 9 days ago

Job description

We are looking for End User Support @ San Diego, CA

Position Summary

The End User Support Technician provides hands‑on, onsite technical support to employees, including hardware preparation, troubleshooting, break/fix services, and end‑user assistance. This role follows established procedures and escalation paths and does not exercise independent judgment on matters of business significance. The position is operational and support‑focused in nature.

Essential Job Duties

(Primary, fundamental job functions)

· Provide onsite technical support for issues that cannot be resolved remotely, including urgent and VIP support requests.

· Perform hardware preparation, imaging, deployment, shipment, and replacement of end‑user equipment.

· Troubleshoot and resolve Level 1 (L1) support tickets, following documented procedures and escalation protocols.

· Conduct break/fix services for desktops, laptops, peripherals, and related end‑user hardware.

· Support and maintain printers (HP), including troubleshooting connectivity and performance issues.

· Provide conference room and meeting technology support, including audiovisual and connectivity troubleshooting.

· Execute onboarding and offboarding technical tasks, including device setup, access provisioning, and equipment recovery.

· Assist with data migration and backup activities using defined tools and instructions.

· Perform asset management tracking and weekly reporting, ensuring accuracy of inventory records.

· Support device imaging processes within Microsoft Intune, coordinating with SCCM resources as required.

· Deliver on‑demand, onsite assistance for time‑sensitive technical issues requiring physical presence.

· Accurately record all hours worked using the Company’s designated timekeeping application, including:

  • start and end times for each workday,
  • all rest periods and meal periods, and

any additional time worked outside of a regular schedule,
to ensure proper tracking of hours worked and payment of overtime in accordance with applicable law

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