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End User Support Supervisor Jobs (NOW HIRING)

ICONMA

End user support

Wichita, KS · On-site

End User Support Location: Wichita, KS Duration: 3 months Description: This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user ...

Morris-Jenkins

End User Support

Charlotte, NC · On-site

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... Experience or interest in taking on lead or supervisory responsibilities * Industry Certification ...

AccentCare, Inc.

End User Support

Brooklyn, NY · On-site

$25 - $28.50/hr

Overview End User Support-IT Field Services Location: Brooklyn, NY - TRAVEL REQUIRED Position: End User Support-IT Field Services This role is based in Brooklyn, NY- TRAVEL REQUIRED The Field ...

Morris-Jenkins

End User Support

Charlotte, NC

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... Experience or interest in taking on lead or supervisory responsibilities * Industry Certification ...

AccentCare, Inc.

End User Support

Dallas, TX · On-site

$25 - $28.50/hr

Overview End User Support-IT Field Services Location: Dallas TX - TRAVEL REQUIRED Position: End User Support-IT Field Services Job ID: 71797 This role is based in Dallas, TX - TRAVEL REQUIRED The ...

Morris-Jenkins

End User Support

Charlotte, NC

$45K - $55K/yr

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... Experience or interest in taking on lead or supervisory responsibilities * Industry Certification ...

MDMS Recruiting

End User Support

Manhattan, NY

My direct client is looking for a strong End User Support Engineer who will provide an exceptional level of support to employees including white glove, trade floor and VIP support. Excellent oral and ...

New

Morris-Jenkins

End User Support

Charlotte, NC

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... Experience or interest in taking on lead or supervisory responsibilities * Industry Certification ...

Excentium, Inc.

End User Support Specialist ID: 538 Department: IT Technical Expertise & Support Location: Joint Base Andrews, MD Description END-USER SUPPORT Position Summary: The End User Support Specialis t will ...

Excentium, Inc.

End User Support Specialist

Andrews, MD · On-site

END-USER SUPPORT Position Summary: The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations ...

Cynet Systems

End User Support Specialist

Baltimore, MD

$50 - $55/hr

End User Support Specialist Job Location: Baltimore, MD Job Type: Contract Job Overview: Pay Range: $50/hr - $55/hr * Seeking a proficient and dedicated End User Engineer to join our team. This role ...

New

DMI

End User Support Specialist

Baltimore, MD · On-site

The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies with all of their end user technology needs. This includes, but is not limited to, maintenance and ...

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

End User Support Specialist Location: Joint Base Andrews, MD (On-site) Duration: Long Term Contract Active Secret Security Clearance Position Summary: The End User Support Specialis t will support ...

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End User Support Supervisor information

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$22.5K

$67.9K

$121K

How much do end user support supervisor jobs pay per year?

As of Jun 5, 2026, the average yearly pay for end user support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is the difference between End User Support Supervisor vs Help Desk Technician?

AspectEnd User Support SupervisorHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like CompTIA A+ or HDI Support Center AnalystOften requires an associate degree or equivalent; certifications like CompTIA A+
Work EnvironmentSupervises support teams, manages escalations, and oversees support operationsProvides frontline technical support to end users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providers, and large organizationsCommon in IT help desks, customer support centers, and small to medium businesses

The End User Support Supervisor oversees support teams and manages support processes, while Help Desk Technicians focus on direct technical assistance to users. The supervisor role involves leadership and coordination, whereas technicians handle day-to-day troubleshooting.

What are the key skills and qualifications needed to thrive as an End User Support Supervisor, and why are they important?

To thrive as an End User Support Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and ITIL certifications are commonly required. Outstanding communication, problem-solving, and team-management skills help drive team performance and ensure customer satisfaction. These skills and qualities are crucial for efficiently resolving technical issues, leading support teams, and maintaining high service standards.

What are the main challenges faced by an End User Support Supervisor, and how can they be managed effectively?

End User Support Supervisors often face challenges such as balancing support ticket priorities, managing a diverse team with varying skill levels, and ensuring consistent service quality under tight deadlines. Effective communication, setting clear expectations, and providing ongoing training are vital in overcoming these hurdles. Additionally, implementing standardized procedures and leveraging IT service management tools can help streamline workflows and monitor team performance, enabling supervisors to address issues proactively and maintain high customer satisfaction.

What does an End User Support Supervisor do?

An End User Support Supervisor oversees a team of IT support specialists who assist employees or clients with technical issues related to hardware, software, and network systems. They ensure that support tickets are resolved efficiently, monitor team performance, and implement best practices for customer service. Additionally, they may provide training, coordinate with other IT departments, and help develop policies to improve support operations.
More about End User Support Supervisor jobs
What states have the most End User Support Supervisor jobs? States with the most job openings for End User Support Supervisor jobs include:
What job categories do people searching End User Support Supervisor jobs look for? The top searched job categories for End User Support Supervisor jobs are:
End User Support Supervisor jobs near you
Infographic showing various End User Support Supervisor job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.
End User Support

End User Support

Nationwide IT Services

Jacksonville, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

End User Support
Full-Time
Ability to Obtain DoD Secret Clearance
Onsite – Naval Station Mayport, FL
Nationwide IT Services is seeking a full-time NMCI/Flank Speed End User Support person to support COMNAVSURFGROUP SOUTHEAST at Naval Station Mayport, FL.
The COMNAVSURFGROUP SOUTHEAST serves as the executive agent for Commander Naval Surface Forces Atlantic for force generation with a focus on Manning, Training, and Equipping (MTE) surface ships to provide the operational and component commanders with combat-ready surface forces capable of conducting prompt and sustained naval, joint, and combined operations in support of U.S. national interests.
Duties and Responsibilities:
  • Provide NMCI/Flank Speed end-user support.
  • Assists the CNSL Information Technology Manager on all matters related to the maintenance and upkeep of the headquarters and ashore subordinate command NMCI seat management.
  • Manage, maintain, and track NMCI seat and peripheral Contract Line Item Numbers (CLIN) orders for all headquarters and ashore subordinate commands.
  • Develop project and program plans and milestones, and participate in program reviews, status assessments, project and program planning, and project status reviews.
  • Provide periodic NMCI Program Maintenance reports to the CIO to support annual budget reviews for NMCI services.
  • Respond to technical issues for the CNSL staff in support of the CNSL readiness assessment mission.
  • Provide hands-on assistance for issues that do not require direct NMCI Help Desk support.
  • Configure laptops for remote access to support CNSL staff travel.
  • Maintain an accurate inventory of NMCI and government assets.
  • Provide end-user support for NMCI hardware and software, including various Microsoft products.
  • Assist with printer and peripheral devices.
Job Qualifications:
  • Possess five (5) years of experience working with NMCI networks. Experience must include knowledge of SECNAV M-5510 series and SECNAVINST 5239.1 series. This includes experience in submitting
    • Move/Add/Change (MAC) and account build-out requests, help desk support, and customer service.
  • Must have or the ability to obtain and retain a DoD Secret Clearance.
  • Must have or the ability to obtain and retain IAT Certification Level 2.
  • Must be able to work well with a team in a high-visibility, fast-paced environment.
  • Must be flexible in balancing competing and new priorities with strong analytical, communication, and writing skills.
  • Travel overseas may be required. Valid US Passport required. 
About Nationwide IT Services:
NIS is an IT and Management consulting company that is a CVE-verified Service-Disabled Veteran- Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members.   
Our benefits package includes medical, dental, and vision insurance, life and disability insurance, 401(k) plan with employer match, paid holidays, PTO (sick/vacation), employee assistance program (EAP), and educational reimbursement along with Pet Insurance. 
Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status. 
 

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