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End User Support Supervisor Jobs (NOW HIRING)

Addison Group

End User Support

Oklahoma City, OK · On-site

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 / hour depending on experience Benefits : The position is eligible for medical, dental, vision, and ...

Addison Group

End User Support

Oklahoma City, OK · On-site

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 / hour depending on experience Benefits : The position is eligible for medical, dental, vision, and ...

Addison Group

End User Support

Oklahoma City, OK · Remote

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 / hour depending on experience Benefits : The position is eligible for medical, dental, vision, and ...

ICONMA

End user support

Wichita, KS

End User Support Location: Wichita, KS Duration: 3 months Description: This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user ...

AccentCare, Inc.

End User Support

Brooklyn, NY · On-site

$25 - $28.50/hr

Overview End User Support-IT Field Services Location: Brooklyn, NY - TRAVEL REQUIRED Salary: $25 - $28.50 per hour, depending on experience Schedule: Monday-Friday, 8 a.m.-5 p.m. The Field Engineer ...

Excentium, Inc.

End User Support Specialist ID: 538 Department: IT Technical Expertise & Support Location: Joint Base Andrews, MD Description END-USER SUPPORT Position Summary: The End User Support Specialis t will ...

Morris-Jenkins

End User Support

Charlotte, NC · On-site

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... Experience or interest in taking on lead or supervisory responsibilities * Industry Certification ...

Excentium, Inc.

End User Support Specialist

Andrews, MD · On-site

END-USER SUPPORT Position Summary: The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations ...

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

End User Support Specialist Location: Joint Base Andrews, MD (On-site) Duration: Long Term Contract Active Secret Security Clearance Position Summary: The End User Support Specialis t will support ...

DMI

End User Support Specialist

Crownsville, MD · On-site

The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies with all of their end user technology needs. This includes, but is not limited to, maintenance and ...

DMI

End User Support Specialist

Crownsville, MD · On-site

$159K/yr

The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies with all of their end user technology needs. This includes, but is not limited to, maintenance and ...

DMI

End User Support Specialist

Crownsville, MD · On-site

The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies with all of their end user technology needs. This includes, but is not limited to, maintenance and ...

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All JobsEnd User Support Supervisor Jobs

End User Support Supervisor information

See salary details

$22.5K

$67.9K

$121K

How much do end user support supervisor jobs pay per year?

As of Jul 23, 2026, the average yearly pay for end user support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is the difference between End User Support Supervisor vs Help Desk Technician?

AspectEnd User Support SupervisorHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like CompTIA A+ or HDI Support Center AnalystOften requires an associate degree or equivalent; certifications like CompTIA A+
Work EnvironmentSupervises support teams, manages escalations, and oversees support operationsProvides frontline technical support to end users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providers, and large organizationsCommon in IT help desks, customer support centers, and small to medium businesses

The End User Support Supervisor oversees support teams and manages support processes, while Help Desk Technicians focus on direct technical assistance to users. The supervisor role involves leadership and coordination, whereas technicians handle day-to-day troubleshooting.

What are the key skills and qualifications needed to thrive as an End User Support Supervisor, and why are they important?

To thrive as an End User Support Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and ITIL certifications are commonly required. Outstanding communication, problem-solving, and team-management skills help drive team performance and ensure customer satisfaction. These skills and qualities are crucial for efficiently resolving technical issues, leading support teams, and maintaining high service standards.

What are the main challenges faced by an End User Support Supervisor, and how can they be managed effectively?

End User Support Supervisors often face challenges such as balancing support ticket priorities, managing a diverse team with varying skill levels, and ensuring consistent service quality under tight deadlines. Effective communication, setting clear expectations, and providing ongoing training are vital in overcoming these hurdles. Additionally, implementing standardized procedures and leveraging IT service management tools can help streamline workflows and monitor team performance, enabling supervisors to address issues proactively and maintain high customer satisfaction.

What does an End User Support Supervisor do?

An End User Support Supervisor oversees a team of IT support specialists who assist employees or clients with technical issues related to hardware, software, and network systems. They ensure that support tickets are resolved efficiently, monitor team performance, and implement best practices for customer service. Additionally, they may provide training, coordinate with other IT departments, and help develop policies to improve support operations.
More about End User Support Supervisor jobs
What states have the most End User Support Supervisor jobs? States with the most job openings for End User Support Supervisor jobs include:
What job categories do people searching End User Support Supervisor jobs look for? The top searched job categories for End User Support Supervisor jobs are:
End User Support Supervisor jobs near you
Infographic showing various End User Support Supervisor job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 15% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.
End User Support

End User Support

Addison Group

Oklahoma City, OK • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: End User Support

Location: Oklahoma City, OK (Onsite with local travel)

Pay Range: $20 - $22 / hour depending on experience

Benefits: The position is eligible for medical, dental, vision, and 401(k).

**Onsite requirement - Must be authorized to work in the United States. Position is not eligible for sponsorship.


About the Opportunity

We are seeking a customer-focused End User Support Technician to join a growing IT team in the Oklahoma City metro area. This individual will serve as the primary point of contact for employees requiring technical assistance and will play a key role in ensuring a positive end-user experience across the organization. The ideal candidate has strong troubleshooting skills, excellent communication abilities, and experience supporting Windows environments, Microsoft 365, hardware, software, and network connectivity issues.


Responsibilities

  • Provide Tier I and Tier II technical support to end users via phone, email, ticketing system, and in person
  • Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues
  • Install, configure, and maintain desktops, laptops, peripherals, and software applications
  • Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint
  • Manage user accounts, permissions, and password resets within Active Directory and Azure AD
  • Document support activities, resolutions, and procedures within the ticketing system
  • Escalate complex technical issues to appropriate teams when necessary
  • Assist with onboarding and offboarding activities, including equipment deployment and account setup
  • Participate in system upgrades, deployments, and IT projects as assigned
  • Maintain a high level of customer service while supporting users across the organization
Qualifications
  • 2+ years of experience in Help Desk, Desktop Support, or End User Support roles
  • Experience troubleshooting Windows operating systems and Microsoft Office/Microsoft 365 environments
  • Working knowledge of Active Directory, Azure AD, and basic networking concepts
  • Experience with ticketing systems and IT support best practices
  • Strong communication and customer service skills
  • Ability to prioritize and manage multiple support requests in a fast-paced environment
Preferred Qualifications
  • Associate's or Bachelor's degree in Information Technology or related field
  • CompTIA A+, Network+, or other relevant certifications
  • Experience supporting remote users and hybrid work environments
  • Familiarity with Intune, SCCM, or endpoint management tools

Apply today to join a team that values technology, customer service, and continuous improvement.


Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.