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End User Support Supervisor Jobs (NOW HIRING)

CYNET SYSTEMS

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems. * Serve as a subject matter expert and escalation point for ...

TEKsystems

End User Support Specialist

Brownsburg, IN · Hybrid

$40 - $45/hr

Description End User Services Support Specialist Position Summary End User Services Support Specialist supports day-to-day endpoint, mobility, and productivity application operations with a strong ...

Stewart

End-User Support Technician

Nashville, TN

Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops, peripherals, and software. * Troubleshoots non-routine issues and restores ...

Stewart

End-User Support Technician

Brentwood, TN · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops, peripherals, and software. * Troubleshoots non-routine issues and restores ...

Stewart

End-User Support Technician

Portland, TN

Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops, peripherals, and software. * Troubleshoots non-routine issues and restores ...

Stewart

End-User Support Technician

Brentwood, TN · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops, peripherals, and software. * Troubleshoots non-routine issues and restores ...

T-Mobile

Technician, End User Support

Overland Park, KS · On-site

$23.76 - $42.86/hr

Job Overview This role provides essential technical support to maintain continuous operation of end user systems across multiple business locations. It primarily involves delivering tier 1 and tier 2 ...

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End User Support Supervisor information

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$22.5K

$67.9K

$121K

How much do end user support supervisor jobs pay per year?

As of Jul 23, 2026, the average yearly pay for end user support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is the difference between End User Support Supervisor vs Help Desk Technician?

AspectEnd User Support SupervisorHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like CompTIA A+ or HDI Support Center AnalystOften requires an associate degree or equivalent; certifications like CompTIA A+
Work EnvironmentSupervises support teams, manages escalations, and oversees support operationsProvides frontline technical support to end users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providers, and large organizationsCommon in IT help desks, customer support centers, and small to medium businesses

The End User Support Supervisor oversees support teams and manages support processes, while Help Desk Technicians focus on direct technical assistance to users. The supervisor role involves leadership and coordination, whereas technicians handle day-to-day troubleshooting.

What are the key skills and qualifications needed to thrive as an End User Support Supervisor, and why are they important?

To thrive as an End User Support Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and ITIL certifications are commonly required. Outstanding communication, problem-solving, and team-management skills help drive team performance and ensure customer satisfaction. These skills and qualities are crucial for efficiently resolving technical issues, leading support teams, and maintaining high service standards.

What are the main challenges faced by an End User Support Supervisor, and how can they be managed effectively?

End User Support Supervisors often face challenges such as balancing support ticket priorities, managing a diverse team with varying skill levels, and ensuring consistent service quality under tight deadlines. Effective communication, setting clear expectations, and providing ongoing training are vital in overcoming these hurdles. Additionally, implementing standardized procedures and leveraging IT service management tools can help streamline workflows and monitor team performance, enabling supervisors to address issues proactively and maintain high customer satisfaction.

What does an End User Support Supervisor do?

An End User Support Supervisor oversees a team of IT support specialists who assist employees or clients with technical issues related to hardware, software, and network systems. They ensure that support tickets are resolved efficiently, monitor team performance, and implement best practices for customer service. Additionally, they may provide training, coordinate with other IT departments, and help develop policies to improve support operations.
More about End User Support Supervisor jobs
What states have the most End User Support Supervisor jobs? States with the most job openings for End User Support Supervisor jobs include:
What job categories do people searching End User Support Supervisor jobs look for? The top searched job categories for End User Support Supervisor jobs are:
End User Support Supervisor jobs near you
Infographic showing various End User Support Supervisor job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 15% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.
End User Support Specialist

End User Support Specialist

CYNET SYSTEMS

Baltimore, MD • On-site

$50 - $55/hr

Contractor

Posted 20 days ago

Job description

Job Overview:

Pay Range: $50/hr - $55/hr

  • Seeking a proficient and dedicated End User Engineer to join our team. This role is multifaceted, encompassing application packaging, SCCM & Intune administration, and serving as a technical escalation point for other end user teams.
  • The ideal candidate will have a strong background in application packaging, with expertise in SCCM and Intune deployment and management, and troubleshooting complex end user issues.

Requirement/Must Have:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Relevant certifications preferred, such as Microsoft Certified: Microsoft End Point Administrator Associate and ITIL Foundation Certification (a plus).

Responsibilities:

  • Develop, build, and maintain application packages for deployment from Intune as well as SCCM.
  • Ensure compatibility, performance, and security of application packages, adhering to best practices and standards.
  • Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes.
  • Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices.
  • Implement and manage Intune profiles, compliance rules, and security settings to ensure a secure and productive end user environment.
  • Stay updated on Intune features and capabilities, leveraging new functionalities to enhance device management and user experience.
  • Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management.
  • Deploy, maintain, and upgrade Task Sequences for PXE imaging process.
  • Implement and manage SCCM scheduled deployments, compliance and reporting.
  • Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems.
  • Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations.
  • Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity.
  • Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end user experience.
  • Share expertise and provide training to other team members on application packaging techniques, SCCM and Intune administration best practices, and advanced troubleshooting methods.
  • Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures.

Skills:

  • 5+ years of experience in IT end-user computing or endpoint management roles, with a focus on enterprise environments.
  • 3+ years of hands-on experience with Microsoft SCCM (System Center Configuration Manager) administration, including software distribution, patching, and imaging.
  • 3+ years of hands-on experience with Microsoft Intune / Endpoint Manager for device and application management.
  • Proven experience with application packaging (MSI, App-V, MSIX, scripting for deployment).
  • Strong understanding of Windows 11 client environments, device compliance, and security configurations.
  • Experience providing advanced technical support and acting as an escalation point for complex end-user issues.
  • Familiarity with PowerShell scripting for automation and deployment tasks.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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