Help Desk Team Lead
$86K - $198K/yr
R0230195 Help Desk Team Lead The Opportunity: Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and ...
Help Desk Team Lead
$86K - $198K/yr
R0230195 Help Desk Team Lead The Opportunity: Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and ...
Help Desk Team Lead
Arlington, VA · On-site
$86K - $198K/yr
Help Desk Team Lead The Opportunity: Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and working or ...
Help Desk Team Lead
Arlington, VA · On-site
$86K - $198K/yr
Help Desk Team Lead The Opportunity: Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and working or ...
Help Desk Team Lead
$86K - $198K/yr
Help Desk Team Lead The Opportunity: Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and working or ...
Help Desk Team Lead
$86K - $198K/yr
Help Desk Team Lead The Opportunity: Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and working or ...
The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.
The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.
IT Help Desk Team Lead
Boise, ID · On-site
$21.41 - $25.42/hr
Summary Statement The City of Boise is seeking a skilled and service-oriented IT Help Desk Lead to guide day-to-day help desk operations and support a high-performing technical support team. This ...
IT Help Desk Team Lead
Boise, ID · On-site
$21.41 - $25.42/hr
Summary Statement The City of Boise is seeking a skilled and service-oriented IT Help Desk Lead to guide day-to-day help desk operations and support a high-performing technical support team. This ...
IT Help Desk Team Lead
Boise, ID · On-site
$21.41 - $25.42/hr
... p Desk Lead to guide day-to-day help desk operations and support a high-performing technical support team. This role serves as a key decision-maker when the supervisor is unavailable, helping ...
IT Help Desk Team Lead
Boise, ID · On-site
$21.41 - $25.42/hr
... p Desk Lead to guide day-to-day help desk operations and support a high-performing technical support team. This role serves as a key decision-maker when the supervisor is unavailable, helping ...
Help Desk Lead
Tampa, FL · On-site
The Help Desk Lead is responsible for leading and managing a help desk team, implementing IT support workflows, and ensuring SLA compliance. * The position requires proficiency in ticketing system ...
Quick apply
Help Desk Lead
Tampa, FL · On-site
The Help Desk Lead is responsible for leading and managing a help desk team, implementing IT support workflows, and ensuring SLA compliance. * The position requires proficiency in ticketing system ...
Service Desk Team Lead
Washington, DC · On-site
Service Desk Team Lead, Washington, DC The Service Desk Team Lead will provide hands-on technical ... Experience using a Helpdesk ticketing system. * 1-2 years of general IT support experience.
Service Desk Team Lead
Washington, DC · On-site
Service Desk Team Lead, Washington, DC The Service Desk Team Lead will provide hands-on technical ... Experience using a Helpdesk ticketing system. * 1-2 years of general IT support experience.
Service Desk Team Lead, Washington, DC The Service Desk Team Lead will provide hands-on technical ... Experience using a Helpdesk ticketing system. * 1-2 years of general IT support experience.
Service Desk Team Lead, Washington, DC The Service Desk Team Lead will provide hands-on technical ... Experience using a Helpdesk ticketing system. * 1-2 years of general IT support experience.
Help Desk Lead
Doral, FL · On-site
Lead and manage a technical help desk team. * Ensure high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL service management principles, troubleshooting ...
Help Desk Lead
Doral, FL · On-site
Lead and manage a technical help desk team. * Ensure high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL service management principles, troubleshooting ...
Lead and manage a technical help desk team. * Ensure high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL service management principles, troubleshooting ...
Lead and manage a technical help desk team. * Ensure high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL service management principles, troubleshooting ...
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Demonstrated experience in managing a help desk team, implementing IT support workflows, and ...
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Demonstrated experience in managing a help desk team, implementing IT support workflows, and ...
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Demonstrated experience in managing a help desk team, implementing IT support workflows, and ...
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Demonstrated experience in managing a help desk team, implementing IT support workflows, and ...
Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Strong customer service, team leadership, and incident resolution skills are required. * Personnel ...
Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Strong customer service, team leadership, and incident resolution skills are required. * Personnel ...
Demonstrated experience in managing a help desk team, implementing IT support workflows, and ... Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high ...
Demonstrated experience in managing a help desk team, implementing IT support workflows, and ... Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high ...
Help Desk Lead
Doral, FL · On-site
Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Strong customer service, team leadership, and incident resolution skills are required. * Personnel ...
Help Desk Lead
Doral, FL · On-site
Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Strong customer service, team leadership, and incident resolution skills are required. * Personnel ...
Help Desk Lead - Mid
Doral, FL · On-site
Join the Nalley Consulting team at Southcom HQ. Position: Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command J2 Required clearance: TS/SCI Required ...
Help Desk Lead - Mid
Doral, FL · On-site
Join the Nalley Consulting team at Southcom HQ. Position: Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command J2 Required clearance: TS/SCI Required ...
Help Desk Lead - Mid
Miami, FL · On-site
Join the Nalley Consulting team at Southcom HQ. Position: Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command J2 Required clearance: TS/SCI Required ...
Quick apply
Help Desk Lead - Mid
Miami, FL · On-site
Join the Nalley Consulting team at Southcom HQ. Position: Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command J2 Required clearance: TS/SCI Required ...
Mid Join the Nalley Consulting team at Southcom HQ. Position: Help Desk Lead Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command Required clearance: TS/SCI Required education:
Mid Join the Nalley Consulting team at Southcom HQ. Position: Help Desk Lead Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command Required clearance: TS/SCI Required education:
Help Desk Team Lead with Security Clearance
$86K - $198K/yr
R0230195 Help Desk Team Lead The Opportunity: Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and ...
Help Desk Team Lead with Security Clearance
$86K - $198K/yr
R0230195 Help Desk Team Lead The Opportunity: Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and ...
Help Desk Team Lead information
See salary details
$21.5K - $30.3K
4% of jobs
$30.3K - $39.1K
17% of jobs
$41.2K is the 25th percentile. Wages below this are outliers.
$39.1K - $48K
15% of jobs
The median wage is $55.3K / yr.
$48K - $56.8K
16% of jobs
$56.8K - $65.6K
16% of jobs
$70.7K is the 75th percentile. Wages above this are outliers.
$65.6K - $74.4K
11% of jobs
$74.4K - $83.2K
3% of jobs
$83.2K - $92K
8% of jobs
$92K - $100.9K
6% of jobs
$100.9K - $109.7K
1% of jobs
$109.7K - $118.5K
2% of jobs
$21.5K
$63.1K
$118.5K
How much do help desk team lead jobs pay per year?
As of Jun 10, 2026, the average yearly pay for help desk team lead in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.
How does a Help Desk Team Lead balance managing a team and handling technical support issues directly?
A Help Desk Team Lead typically splits their time between overseeing the support team’s workflows and directly resolving complex technical issues that require advanced expertise. While much of their day involves monitoring ticket queues, coaching team members, and ensuring service levels are met, they also act as an escalation point for difficult cases. This dual responsibility requires strong organizational skills, as well as the ability to prioritize between team management tasks and hands-on problem solving. Successful leads often schedule regular check-ins with team members and set aside focused time for high-priority technical support to maintain both team performance and customer satisfaction.
What are the key skills and qualifications needed to thrive as a Help Desk Team Lead, and why are they important?
To thrive as a Help Desk Team Lead, you need strong technical troubleshooting abilities, leadership experience, and a solid understanding of IT support practices, often supported by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote support tools, and knowledge base platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills help you manage both team performance and customer satisfaction. These skills and qualities are crucial to ensure efficient support operations, motivate your team, and deliver high-quality service to end-users.
What is the difference between Help Desk Team Lead vs Help Desk Technician?
| Aspect | Help Desk Team Lead | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, ITIL, leadership training | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Supervisory role, team coordination | Technical support, troubleshooting |
| Responsibilities | Overseeing support team, managing escalations | Responding to user issues, resolving technical problems |
The Help Desk Team Lead typically has leadership responsibilities, overseeing support staff and managing escalations, while the Help Desk Technician focuses on direct technical support and troubleshooting. Both roles require similar certifications and work in customer support environments, but the Team Lead has additional supervisory duties.
What does a Help Desk Team Lead do?
A Help Desk Team Lead oversees a team of help desk technicians, ensuring that technical support requests are handled efficiently and effectively. They coordinate daily operations, provide guidance and training to team members, and act as a point of escalation for complex issues. In addition, they monitor performance metrics, implement best practices, and work to improve customer satisfaction. The role also involves communicating with other departments to resolve problems and optimize IT support processes.
More about Help Desk Team Lead jobs
What cities are hiring for Help Desk Team Lead jobs? Cities with the most Help Desk Team Lead job openings:
What states have the most Help Desk Team Lead jobs? States with the most job openings for Help Desk Team Lead jobs include:
What job categories do people searching Help Desk Team Lead jobs look for? The top searched job categories for Help Desk Team Lead jobs are:
$86K - $198K/yr
Other
Medical, Life, Retirement, PTO
Posted 8 days ago
Booz Allen Hamilton rating
8.8
Based on 47 frontline employees who took The Breakroom Quiz
9th of 57 rated business consultants
Job description
Job Number: R0230195
Help Desk Team Lead
The Opportunity:
Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and working or general industry knowledge. Develop or contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance, and review or guide activities of junior employees.
You Have:
Nice If You Have:
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
Help Desk Team Lead
The Opportunity:
Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and working or general industry knowledge. Develop or contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance, and review or guide activities of junior employees.
You Have:
- 2+ years of experience leading a help desk team
- Experience with ticketing systems and triaging tickets for a team
- Experience with AWS and with RHEL or Windows Server
- Experience with Agile
- Experience on a DevOps team
- Experience with process improvement and automation
- Ability to communicate with stakeholders and clients across the program
- Secret clearance
- Bachelor's degree
- DoD 8570 IAT Level II Certification
Nice If You Have:
- Experience as a Scrum Master
- Experience with Jira workflows or automations
- Experience with Active Directory ( AD )
- Experience with Infrastructure as Code, including Terraform, Cloud formation, or Configuration as Code, including AWS SSM, Ansible, PowerShell, or Bash
- DoD 8570 IAT Level III Certification
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
- Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
- Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
- Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton
Sourced by ZipRecruiter
Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.
Industry
It services
Company size
10,000+ Employees
Headquarters location
McLean, VA, US
Year founded
1914