ZipRecruiter

Log In

1

Help Desk Team Lead Jobs (NOW HIRING)

Heart to Heart Hospice

Help Desk Team Lead

Plano, TX · On-site

Help Desk Team Lead Qualifications and Education Requirements * Associate's degree and one year experience in a related field or equivalent combination of education and/or experience * Good ...

Quiet Professionals LLC

Help Desk Lead

Tampa, FL · On-site

The Help Desk Lead is responsible for leading and managing a help desk team, implementing IT support workflows, and ensuring SLA compliance. * The position requires proficiency in ticketing system ...

Delaware Nation Industries

DNI is seeking a Help Desk Team Lead to support a mission-focused federal IT environment at Wright-Patterson Air Force Base, Ohio. This role leads day-to-day help desk and field service operations ...

SOSi

Help Desk Lead

Doral, FL

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Demonstrated experience in managing a help desk team, implementing IT support workflows, and ...

SOSi

Help Desk Lead

Doral, FL

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Demonstrated experience in managing a help desk team, implementing IT support workflows, and ...

Next Step Systems

Service Desk Team Lead

Washington, DC · On-site

Service Desk Team Lead, Washington, DC The Service Desk Team Lead will provide hands-on technical ... Qualifications: - Bachelor's degree preferred. - Experience using a Helpdesk ticketing system. - 1 ...

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Strong customer service, team leadership, and incident resolution skills are required. * Personnel ...

Nalley Consulting

Help Desk Lead - Mid

Doral, FL · On-site

Join the Nalley Consulting team at Southcom HQ. Position: Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command J2 Required clearance: TS/SCI Required ...

Nalley Consulting

Help Desk Lead - Mid

Miami, FL · On-site

Join the Nalley Consulting team at Southcom HQ. Position: Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command J2 Required clearance: TS/SCI Required ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... HDI Team Lead Certification * COBIT Foundation Certification Salary up to $165,000, depending on ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... HDI Team Lead Certification * COBIT Foundation Certification Salary up to $165,000, depending on ...

Duke University

Service Desk Team Lead

Durham, NC

As a Team Lead, you'll coordinate daily help desk activities, mentor team members, and act as an escalation point for complex technical issues. You'll also partner closely with leadership to improve ...

Duke University

Service Desk Team Lead

Durham, NC · On-site

As a Team Lead, you'll coordinate daily help desk activities, mentor team members, and act as an escalation point for complex technical issues. You'll also partner closely with leadership to improve ...

next page

Showing results 1-20

All JobsHelp Desk Team Lead Jobs

Help Desk Team Lead information

See salary details

$21.5K

$63.1K

$118.5K

How much do help desk team lead jobs pay per year?

As of Jul 23, 2026, the average yearly pay for help desk team lead in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

How does a Help Desk Team Lead balance managing a team and handling technical support issues directly?

A Help Desk Team Lead typically splits their time between overseeing the support team’s workflows and directly resolving complex technical issues that require advanced expertise. While much of their day involves monitoring ticket queues, coaching team members, and ensuring service levels are met, they also act as an escalation point for difficult cases. This dual responsibility requires strong organizational skills, as well as the ability to prioritize between team management tasks and hands-on problem solving. Successful leads often schedule regular check-ins with team members and set aside focused time for high-priority technical support to maintain both team performance and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Help Desk Team Lead, and why are they important?

To thrive as a Help Desk Team Lead, you need strong technical troubleshooting abilities, leadership experience, and a solid understanding of IT support practices, often supported by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote support tools, and knowledge base platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills help you manage both team performance and customer satisfaction. These skills and qualities are crucial to ensure efficient support operations, motivate your team, and deliver high-quality service to end-users.

What is the difference between Help Desk Team Lead vs Help Desk Technician?

AspectHelp Desk Team LeadHelp Desk Technician
CertificationsCompTIA A+, ITIL, leadership trainingCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervisory role, team coordinationTechnical support, troubleshooting
ResponsibilitiesOverseeing support team, managing escalationsResponding to user issues, resolving technical problems

The Help Desk Team Lead typically has leadership responsibilities, overseeing support staff and managing escalations, while the Help Desk Technician focuses on direct technical support and troubleshooting. Both roles require similar certifications and work in customer support environments, but the Team Lead has additional supervisory duties.

What does a Help Desk Team Lead do?

A Help Desk Team Lead oversees a team of help desk technicians, ensuring that technical support requests are handled efficiently and effectively. They coordinate daily operations, provide guidance and training to team members, and act as a point of escalation for complex issues. In addition, they monitor performance metrics, implement best practices, and work to improve customer satisfaction. The role also involves communicating with other departments to resolve problems and optimize IT support processes.
More about Help Desk Team Lead jobs
What cities are hiring for Help Desk Team Lead jobs? Cities with the most Help Desk Team Lead job openings:
What states have the most Help Desk Team Lead jobs? States with the most job openings for Help Desk Team Lead jobs include:
What job categories do people searching Help Desk Team Lead jobs look for? The top searched job categories for Help Desk Team Lead jobs are:
Help Desk Team Lead jobs near you
Infographic showing various Help Desk Team Lead job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.
Help Desk Team Lead

Help Desk Team Lead

Heart to Heart Hospice

Plano, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Heart to Heart Hospice rating

7.1

Company rating: 7.1 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

24th of 45 rated hospices

Job description

You can Make A Difference in the lives of others!
At Heart to Heart Hospice, we provide "Compassionate Care from Our Hearts to Yours." Our employees enhance the lives of patients with life-limiting illnesses and their loved ones,during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of employees, offering the opportunity to be associated with caring teammates, and creating positive contributions in each community we serve.
Help Desk Team Lead
Qualifications and Education Requirements
  • Associate's degree and one year experience in a related field or equivalent combination of education and/or experience
  • Good understanding of the information technology environment with knowledge of current trends and developments
  • Ability to evaluate service desk processes, support tools, technical procedures, and performance data to identify opportunities for improved service quality, efficiency, and user experience.
  • Must be flexible for extended hours and/or shift work with an ability and willingness to work overtime
  • Must be able to work in the Plano, Texas office 5 days a week.
  • Must have excellent Customer Service, telephone, listening and communication skills
  • Demonstrated experience in applying knowledge/skills in a Customer Support environment
  • Strong analytical aptitude and problem-solving skills in a technical environment
  • Ability to understand and clearly communicate technical information to IT and non-IT personnel
  • Must be able to minimize downtime by rapidly diagnosing and resolving problems
  • Must be able to maintain a high level of teamwork and communication

Full-Time Employee Benefits
  • Competitive Pay
  • Medical, Dental & Vision insurance
  • Paid Time Off
  • Paid holidays
  • 401k with up to 4% employer matching
  • Tuition reimbursement
  • Company car for qualifying individuals
  • Mileage reimbursement

Essential Duties:
  • Provides exceptional customer service in a friendly and timely manner to all internal and external customers
  • Assist team members in their duties when required
  • Resolves escalations in a timely manner adhering to the process and quality compliance
  • Provide effective feedback to promote the growth of the team
  • First point of contact for IT escalations
  • Assist the end user community by recording, resolving, and responding to issues via various means
  • Follow prescribed guidelines and procedures and seek guidance from IT leadership as appropriate
  • Participates in educational programs and in-house meetings on product information and new procedures
  • Assumes other duties and responsibilities as assigned by their leadership
  • Maintains scheduling flexibility to ensure availability to meet the needs of the department for all hours of operation
  • Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures

It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.

What Heart to Heart Hospice employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply