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Help Desk Team Lead Jobs (NOW HIRING)

Booz Allen Hamilton

Help Desk Team Lead

Arlington, VA

$86K - $198K/yr

R0230195 Help Desk Team Lead The Opportunity: Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and ...

Booz Allen Hamilton

Help Desk Team Lead

Arlington, VA

$86K - $198K/yr

Help Desk Team Lead The Opportunity: Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and working or ...

Hartwig Staffing

Help Desk Manager

Edmond, OK

$80K - $90K/yr

Hartwig Staffing has partnered with a well-known company in Oklahoma City that is looking to add a Help Desk Manager / Team lead to their team! Pay is $80K to $90K. Skills you need: * Lead enterprise ...

Base2 Solutions

Help Desk Lead

Miami, FL · On-site

The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.

City of Boise, ID

IT Help Desk Team Lead

Boise, ID · On-site

$21.41 - $25.42/hr

... p Desk Lead to guide day-to-day help desk operations and support a high-performing technical support team. This role serves as a key decision-maker when the supervisor is unavailable, helping ...

Quiet Professionals LLC

Help Desk Lead

Tampa, FL · On-site

The Help Desk Lead is responsible for leading and managing a help desk team, implementing IT support workflows, and ensuring SLA compliance. * The position requires proficiency in ticketing system ...

Base-2 Solutions, LLC

Help Desk Lead

Doral, FL · On-site

Lead and manage a technical help desk team. * Ensure high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL service management principles, troubleshooting ...

Base2 Solutions

Help Desk Lead

Doral, FL

Lead and manage a technical help desk team. * Ensure high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL service management principles, troubleshooting ...

SOSi

Help Desk Lead

Doral, FL · On-site

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Demonstrated experience in managing a help desk team, implementing IT support workflows, and ...

SOSi

Help Desk Lead

Doral, FL

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Demonstrated experience in managing a help desk team, implementing IT support workflows, and ...

Prescient Edge

Help Desk Lead

Miami, FL

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Strong customer service, team leadership, and incident resolution skills are required. * Personnel ...

SOS International LLC

Help Desk Lead

Miami, FL

Demonstrated experience in managing a help desk team, implementing IT support workflows, and ... Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high ...

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Strong customer service, team leadership, and incident resolution skills are required. * Personnel ...

Inserso

Service Desk Team Lead

Washington, DC

The Service Desk Team Lead will assist managing Service Desk operations in support of our government customer. The Service Desk Team Lead is responsible for assisting in leading the Customer ...

CELESTAR

Help Desk Lead - SOUTHCOM EDA

Doral, FL · On-site

Responsibilities: • The Help Desk Lead manages global authentication support operations. • Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high ...

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All JobsHelp Desk Team Lead Jobs

Help Desk Team Lead information

See salary details

$21.5K

$63.1K

$118.5K

How much do help desk team lead jobs pay per year?

As of Jun 10, 2026, the average yearly pay for help desk team lead in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

How does a Help Desk Team Lead balance managing a team and handling technical support issues directly?

A Help Desk Team Lead typically splits their time between overseeing the support team’s workflows and directly resolving complex technical issues that require advanced expertise. While much of their day involves monitoring ticket queues, coaching team members, and ensuring service levels are met, they also act as an escalation point for difficult cases. This dual responsibility requires strong organizational skills, as well as the ability to prioritize between team management tasks and hands-on problem solving. Successful leads often schedule regular check-ins with team members and set aside focused time for high-priority technical support to maintain both team performance and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Help Desk Team Lead, and why are they important?

To thrive as a Help Desk Team Lead, you need strong technical troubleshooting abilities, leadership experience, and a solid understanding of IT support practices, often supported by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote support tools, and knowledge base platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills help you manage both team performance and customer satisfaction. These skills and qualities are crucial to ensure efficient support operations, motivate your team, and deliver high-quality service to end-users.

What is the difference between Help Desk Team Lead vs Help Desk Technician?

AspectHelp Desk Team LeadHelp Desk Technician
CertificationsCompTIA A+, ITIL, leadership trainingCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervisory role, team coordinationTechnical support, troubleshooting
ResponsibilitiesOverseeing support team, managing escalationsResponding to user issues, resolving technical problems

The Help Desk Team Lead typically has leadership responsibilities, overseeing support staff and managing escalations, while the Help Desk Technician focuses on direct technical support and troubleshooting. Both roles require similar certifications and work in customer support environments, but the Team Lead has additional supervisory duties.

What does a Help Desk Team Lead do?

A Help Desk Team Lead oversees a team of help desk technicians, ensuring that technical support requests are handled efficiently and effectively. They coordinate daily operations, provide guidance and training to team members, and act as a point of escalation for complex issues. In addition, they monitor performance metrics, implement best practices, and work to improve customer satisfaction. The role also involves communicating with other departments to resolve problems and optimize IT support processes.
More about Help Desk Team Lead jobs
What cities are hiring for Help Desk Team Lead jobs? Cities with the most Help Desk Team Lead job openings:
What states have the most Help Desk Team Lead jobs? States with the most job openings for Help Desk Team Lead jobs include:
What job categories do people searching Help Desk Team Lead jobs look for? The top searched job categories for Help Desk Team Lead jobs are:
Help Desk Team Lead jobs near you
Infographic showing various Help Desk Team Lead job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.

Help Desk Team Lead

University System of New Hampshire

Durham, NC

Other

Medical, Dental, Retirement, PTO

Posted 12 days ago

University System Of New Hampshire rating

8.8

Company rating: 8.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

32nd of 535 rated colleges and universities

Job description

Summary
Operating Title Help Desk Team Lead Long Classification Title Information Technologist III Campus Location Durham Department UNH Desktop Management Summary of Position
Under the direction of the Director of Enterprise Client Services, the Help Desk Team Lead provides high touch customer service and leads a campus-based cross functional Support team (including End-User Support, Endpoint Support, and basic Audio-Visual (AV) troubleshooting and support) in the delivery of IT support and service to staff, faculty, and students throughout the University System of New Hampshire. The support team is comprised of both professional staff and student staff who provide Tier 1 and some Tier 2 technical support to the community.
As a member of the Enterprise Client Services team, the Help Desk Team Lead will be responsible for working across campus boundaries to ensure the smooth, effective, and efficient delivery of technology support services to the campus. You will have primary responsibility for operational management of the campus Help Desk which provides computer and device support, account and access support, and consulting services.
Provides in-person and remote technical support and assistance as part of a team serving the University of New Hampshire (UNH) Durham community utilizing IT Service Management and ITIL principals.

This position is full-time onsite in Durham, New Hampshire.
Acceptable minimum level of education Bachelor's Acceptable minimum years of experience 5-7 years Additional Job Information Posting Number PS4733FY25 Other minimum qualifications
  • Five years related experience in a client-centered technology support environment.
  • Two years supervisory experience or related team management experience (e.g., teaching, coaching, or project management) in an IT environment.
  • Demonstrated knowledge of and experience using a variety of Remote support tools to support User's needs in a variety of settings.
  • Demonstrated knowledge of and experience with both Windows and Mac OS and demonstrated mastery in the configuration, installation, and troubleshooting of current operating systems, client productivity tools, wired and wireless networks, peripherals (including AV presentation equipment), and mobile devices via current certifications, education, and/or experience.
  • Demonstrated knowledge of and experience working with Azure/Intra Active Directory and the O365 Ecosystem; supporting the O365 Productivity tools (Outlook, Word, Excel, PowerPoint, OneDrive); the Collaboration tools (Teams, Bookings, SharePoint); and the Power Platform (Power BI, Forms and Power Apps).
  • Demonstrated comprehension of the importance of safeguarding sensitive information, with strict adherence to cybersecurity standards and policies to prevent unauthorized access, data breaches, and other security threats, thereby ensuring the safety and privacy of the community's data and information.
  • Demonstrated leadership in providing outstanding customer service. Ability to lead proactively in identifying risks and managing operational activities.
  • Effective communication skills.
  • Ability to mentor and teach others.
Additional Preferred Qualifications
  • Experience using TeamDynamix or similar ITSM /Help Desk management and ticketing software. ITIL certification and experience operationalizing the ITIL framework.
  • Experience working with and using AI tools to reduce costs, speed first-call resolution; improve time to resolution; and increase customer satisfaction. Experience implementing AI tools in a support environment.
  • Demonstrated outstanding relationship management, analytical, technical, organizational and skills. Self-motivated and goal oriented.
  • Committed team player, collaborative in nature and in practice, possess effective communication skills, and a strong customer-centered philosophy.
  • Demonstrated commitment to work within a diverse environment and interact professionally with individuals of diverse backgrounds.
Salary Information
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Posting https://usnh-sb.peopleadmin.com/postings/61932 Percent Time Information (FTE) 1.00 Grade 23 EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide
Posting Details
Posting Date 08/09/2024 Open Until Filled Yes Closing Date Posting Open to Internal Candidates Only? No Interested Internal Candidates Exist? No Job Category Salaried Staff (Exempt) Appointment Type Regular If TERM position provide projected end date Equipment/Instruments
May be required to do some limited travel in their own vehicle to other USNH campuses providing technology; to contribute to USNH projects; and provide vacation or vacancy coverage.
Drivers License and Physical Requirements. Please check all items that apply. None applicable

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