Summary Operating Title Help Desk Team Lead Long Classification Title Information Technologist III Campus Location Durham Department UNH Desktop Management Summary of Position Under the direction of ...
Summary Operating Title Help Desk Team Lead Long Classification Title Information Technologist III Campus Location Durham Department UNH Desktop Management Summary of Position Under the direction of ...
Help Desk Team Lead
$86K - $198K/yr
R0230195 Help Desk Team Lead The Opportunity: Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and ...
Help Desk Team Lead
$86K - $198K/yr
R0230195 Help Desk Team Lead The Opportunity: Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and ...
Help Desk Team Lead
Arlington, VA · On-site
$86K - $198K/yr
Help Desk Team Lead The Opportunity: Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and working or ...
Help Desk Team Lead
Arlington, VA · On-site
$86K - $198K/yr
Help Desk Team Lead The Opportunity: Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and working or ...
Help Desk Team Lead
$86K - $198K/yr
Help Desk Team Lead The Opportunity: Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and working or ...
Help Desk Team Lead
$86K - $198K/yr
Help Desk Team Lead The Opportunity: Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and working or ...
Help Desk Manager
$80K - $90K/yr
Hartwig Staffing has partnered with a well-known company in Oklahoma City that is looking to add a Help Desk Manager / Team lead to their team! Pay is $80K to $90K. Skills you need: * Lead enterprise ...
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Help Desk Manager
$80K - $90K/yr
Hartwig Staffing has partnered with a well-known company in Oklahoma City that is looking to add a Help Desk Manager / Team lead to their team! Pay is $80K to $90K. Skills you need: * Lead enterprise ...
Help Desk Lead
Miami, FL · On-site
The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.
Help Desk Lead
Miami, FL · On-site
The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.
IT Help Desk Team Lead
Boise, ID · On-site
$21.41 - $25.42/hr
... p Desk Lead to guide day-to-day help desk operations and support a high-performing technical support team. This role serves as a key decision-maker when the supervisor is unavailable, helping ...
IT Help Desk Team Lead
Boise, ID · On-site
$21.41 - $25.42/hr
... p Desk Lead to guide day-to-day help desk operations and support a high-performing technical support team. This role serves as a key decision-maker when the supervisor is unavailable, helping ...
Help Desk Lead
Tampa, FL · On-site
The Help Desk Lead is responsible for leading and managing a help desk team, implementing IT support workflows, and ensuring SLA compliance. * The position requires proficiency in ticketing system ...
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Help Desk Lead
Tampa, FL · On-site
The Help Desk Lead is responsible for leading and managing a help desk team, implementing IT support workflows, and ensuring SLA compliance. * The position requires proficiency in ticketing system ...
Service Desk Team Lead
Washington, DC · On-site
Service Desk Team Lead, Washington, DC The Service Desk Team Lead will provide hands-on technical ... Experience using a Helpdesk ticketing system. * 1-2 years of general IT support experience.
Service Desk Team Lead
Washington, DC · On-site
Service Desk Team Lead, Washington, DC The Service Desk Team Lead will provide hands-on technical ... Experience using a Helpdesk ticketing system. * 1-2 years of general IT support experience.
Help Desk Lead
Doral, FL · On-site
Lead and manage a technical help desk team. * Ensure high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL service management principles, troubleshooting ...
Help Desk Lead
Doral, FL · On-site
Lead and manage a technical help desk team. * Ensure high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL service management principles, troubleshooting ...
Lead and manage a technical help desk team. * Ensure high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL service management principles, troubleshooting ...
Lead and manage a technical help desk team. * Ensure high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL service management principles, troubleshooting ...
Help Desk Lead
Doral, FL · On-site
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Demonstrated experience in managing a help desk team, implementing IT support workflows, and ...
Help Desk Lead
Doral, FL · On-site
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Demonstrated experience in managing a help desk team, implementing IT support workflows, and ...
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Demonstrated experience in managing a help desk team, implementing IT support workflows, and ...
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Demonstrated experience in managing a help desk team, implementing IT support workflows, and ...
Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Strong customer service, team leadership, and incident resolution skills are required. * Personnel ...
Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Strong customer service, team leadership, and incident resolution skills are required. * Personnel ...
Demonstrated experience in managing a help desk team, implementing IT support workflows, and ... Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high ...
Demonstrated experience in managing a help desk team, implementing IT support workflows, and ... Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high ...
Help Desk Lead
Doral, FL · On-site
Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Strong customer service, team leadership, and incident resolution skills are required. * Personnel ...
Help Desk Lead
Doral, FL · On-site
Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Strong customer service, team leadership, and incident resolution skills are required. * Personnel ...
This future opportunity is contingent upon award. • The Help Desk Lead is responsible for leading and managing a help desk team, implementing IT support workflows, and ensuring SLA compliance. • ...
This future opportunity is contingent upon award. • The Help Desk Lead is responsible for leading and managing a help desk team, implementing IT support workflows, and ensuring SLA compliance. • ...
The Service Desk Team Lead will assist managing Service Desk operations in support of our government customer. The Service Desk Team Lead is responsible for assisting in leading the Customer ...
The Service Desk Team Lead will assist managing Service Desk operations in support of our government customer. The Service Desk Team Lead is responsible for assisting in leading the Customer ...
3 - Help Desk Interns
$18.50 - $25/hr
Lead Computer Technician Position Statement: A Help Desk Intern is a student employee that assists the Help Desk Team provide quality technology support under the direct supervision of the Lead ...
3 - Help Desk Interns
$18.50 - $25/hr
Lead Computer Technician Position Statement: A Help Desk Intern is a student employee that assists the Help Desk Team provide quality technology support under the direct supervision of the Lead ...
Help Desk Lead - SOUTHCOM EDA
Doral, FL · On-site
Responsibilities: • The Help Desk Lead manages global authentication support operations. • Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high ...
Help Desk Lead - SOUTHCOM EDA
Doral, FL · On-site
Responsibilities: • The Help Desk Lead manages global authentication support operations. • Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high ...
Help Desk Team Lead information
See salary details
$21.5K - $30.3K
4% of jobs
$30.3K - $39.1K
17% of jobs
$41.2K is the 25th percentile. Wages below this are outliers.
$39.1K - $48K
15% of jobs
The median wage is $55.3K / yr.
$48K - $56.8K
16% of jobs
$56.8K - $65.6K
16% of jobs
$70.7K is the 75th percentile. Wages above this are outliers.
$65.6K - $74.4K
11% of jobs
$74.4K - $83.2K
3% of jobs
$83.2K - $92K
8% of jobs
$92K - $100.9K
6% of jobs
$100.9K - $109.7K
1% of jobs
$109.7K - $118.5K
2% of jobs
$21.5K
$63.1K
$118.5K
How much do help desk team lead jobs pay per year?
How does a Help Desk Team Lead balance managing a team and handling technical support issues directly?
What are the key skills and qualifications needed to thrive as a Help Desk Team Lead, and why are they important?
What is the difference between Help Desk Team Lead vs Help Desk Technician?
| Aspect | Help Desk Team Lead | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, ITIL, leadership training | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Supervisory role, team coordination | Technical support, troubleshooting |
| Responsibilities | Overseeing support team, managing escalations | Responding to user issues, resolving technical problems |
The Help Desk Team Lead typically has leadership responsibilities, overseeing support staff and managing escalations, while the Help Desk Technician focuses on direct technical support and troubleshooting. Both roles require similar certifications and work in customer support environments, but the Team Lead has additional supervisory duties.
What does a Help Desk Team Lead do?

Other
Medical, Dental, Retirement, PTO
Posted 12 days ago
University System Of New Hampshire rating
8.8
Based on 16 frontline employees who took The Breakroom Quiz
32nd of 535 rated colleges and universities
Job description
- Five years related experience in a client-centered technology support environment.
- Two years supervisory experience or related team management experience (e.g., teaching, coaching, or project management) in an IT environment.
- Demonstrated knowledge of and experience using a variety of Remote support tools to support User's needs in a variety of settings.
- Demonstrated knowledge of and experience with both Windows and Mac OS and demonstrated mastery in the configuration, installation, and troubleshooting of current operating systems, client productivity tools, wired and wireless networks, peripherals (including AV presentation equipment), and mobile devices via current certifications, education, and/or experience.
- Demonstrated knowledge of and experience working with Azure/Intra Active Directory and the O365 Ecosystem; supporting the O365 Productivity tools (Outlook, Word, Excel, PowerPoint, OneDrive); the Collaboration tools (Teams, Bookings, SharePoint); and the Power Platform (Power BI, Forms and Power Apps).
- Demonstrated comprehension of the importance of safeguarding sensitive information, with strict adherence to cybersecurity standards and policies to prevent unauthorized access, data breaches, and other security threats, thereby ensuring the safety and privacy of the community's data and information.
- Demonstrated leadership in providing outstanding customer service. Ability to lead proactively in identifying risks and managing operational activities.
- Effective communication skills.
- Ability to mentor and teach others.
- Experience using TeamDynamix or similar ITSM /Help Desk management and ticketing software. ITIL certification and experience operationalizing the ITIL framework.
- Experience working with and using AI tools to reduce costs, speed first-call resolution; improve time to resolution; and increase customer satisfaction. Experience implementing AI tools in a support environment.
- Demonstrated outstanding relationship management, analytical, technical, organizational and skills. Self-motivated and goal oriented.
- Committed team player, collaborative in nature and in practice, possess effective communication skills, and a strong customer-centered philosophy.
- Demonstrated commitment to work within a diverse environment and interact professionally with individuals of diverse backgrounds.
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
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