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It Help Desk Lead Jobs (NOW HIRING)

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Koniag, Inc.

IT Help Desk

Carlsbad, NM · On-site

Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...

kgs

IT Help Desk

Carlsbad, NM

Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...

RedMane Technology

IT Help Desk Technician

Chicago, IL · On-site

$45K - $65K/yr

IT Help Desk Technician - Chicago Company Description RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for ...

iVenture Solutions

IT Help Desk Technician

Orlando, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Orlando, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

MSM Technology LLC

Help Desk Lead

Washington, DC

$105K - $115K/yr

Help Desk Lead We are seeking a Help Desk Lead to support a law enforcement customer in Washington ... Possess an active Information Technology Infrastructure Library V4 (ITIL 4) certification.

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Help Desk Lead shall: * Possess Information Technology Infrastructure Library V4 (ITIL 4) certification at time of proposal submission. * Have a minimum of 5-8 years' overall experience with ...

RedMane Technology

IT Help Desk Technician

Chicago, IL

$45K - $65K/yr

\n \n \n IT Help Desk Technician - Chicago \n \n Company Description \n RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver ...

Logical Net

IT Help Desk Engineer

Schenectady, NY · On-site

Information Technology Help Desk Engineer The IT Help Desk Engineer's primary role is to act as first-level support for Logical Net customers. Individuals in the position will interact with customers ...

New Hope

IT Help Desk Support

Rock Hill, SC · On-site

$22/hr

... Lead or assist in SharePoint migrations and implementations, including document management and ... Preferred Qualifications • 3-5 years of experience in a IT Help Desk Support. • Proficient in ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk Part-Time Technician Responsibilities * Serve as a professional and competent ...

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All JobsIt Help Desk Lead Jobs

It Help Desk Lead information

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$21.5K

$63.1K

$118.5K

How much do it help desk lead jobs pay per year?

As of May 28, 2026, the average yearly pay for it help desk lead in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Lead, and why are they important?

To thrive as an IT Help Desk Lead, you need a solid background in IT troubleshooting, network fundamentals, and customer support, often supported by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or ITIL are typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage a team and resolve user issues efficiently. These skills ensure effective IT service delivery, high team performance, and improved user satisfaction within an organization.

How does an IT Help Desk Lead typically balance technical troubleshooting with team management responsibilities?

As an IT Help Desk Lead, you are expected to split your time between resolving complex technical issues and overseeing the daily operations of the help desk team. This includes providing guidance and training to junior technicians, monitoring ticket queues, ensuring service level agreements are met, and acting as an escalation point for unresolved problems. Effective time management and strong communication skills are key, as you'll often need to prioritize urgent technical tasks while also supporting your team's professional development and workflow. Collaboration with other IT departments is also common, especially when addressing widespread technical incidents or implementing new processes.

What are IT Help Desk Leads?

IT Help Desk Leads are professionals responsible for overseeing a team of IT support specialists who assist users with technical issues related to computer systems, software, and hardware. They coordinate daily operations, assign tasks, and ensure timely resolution of help desk tickets. Additionally, IT Help Desk Leads often provide training, handle escalated issues, and help implement best practices for customer service and technical troubleshooting. Their role is crucial for maintaining smooth IT operations and ensuring high levels of user satisfaction.

What is the difference between It Help Desk Lead vs It Help Desk Technician?

AspectIt Help Desk LeadIt Help Desk Technician
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support team, manages escalationsProvides technical support to end-users
ResponsibilitiesLead support operations, coordinate team effortsResolve user issues, troubleshoot hardware/software

The It Help Desk Lead typically oversees support teams, manages escalations, and ensures service quality, requiring leadership skills and certifications. In contrast, the It Help Desk Technician focuses on directly resolving technical issues for users. Both roles often share similar certifications and work environments, but their responsibilities differ in scope and leadership level.

More about It Help Desk Lead jobs
What cities are hiring for It Help Desk Lead jobs? Cities with the most It Help Desk Lead job openings:
What states have the most It Help Desk Lead jobs? States with the most job openings for It Help Desk Lead jobs include:
What job categories do people searching It Help Desk Lead jobs look for? The top searched job categories for It Help Desk Lead jobs are:
It Help Desk Lead jobs near you
Infographic showing various It Help Desk Lead job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Temporary. Highlights an 91% Physical, and 9% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.

IT Help Desk

Audit Tel

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Why Us?
Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 30 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that has the same quality standards and takes pride in their work. We fully train our Help Desk employees on various IT devices and systems that other companies don't support. Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP Camera systems to make them a well-rounded IT professional.
We offer great starting salaries, retirement plans, health benefits, and bonuses.
Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family.
We have supported our troops throughout the years and love working with veterans.
IT Help Desk Technician
Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician full time in Cincinnati OH. The candidate will open support tickets from clients, properly identify and assign tickets to the correct group. Tickets to be worked by the candidate will include IT Voice and Data Infrastructure, E-Call Systems, and Wireless support. This position requires some experience but motivation and the willingness to learn and go above and beyond are determining factors as well.
Skills and Qualifications
• Candidates should have previous experience working in Help Desk Support or IT Support.
• The candidate should be process-driven, have an excellent attention to detail and be creative in finding solutions to new challenges
• Have the ability to handle multiple projects simultaneously and under tight deadlines
• Strong communications skills to effectively communicate technical information to non-technical customers
• Experience in troubleshooting technical issues within telecommunications networks preferred
• Vendor Management skills
• Experience with ticketing systems
• Must be able to work in a fast paced environment with minimal supervision
• Must have outstanding customer service and teamwork skills
• Excellent written and verbal communications skills required
• Strong analytical ability
• After hours / On Call support is required
Salary
Career Level Required
Experienced (Non-Manager)
Experience Required
1 to 2 Years
Education Required
College preferred or High School
Job Type
Employee
Job Status
Full Time
Work Remotely
  • No

Job Type: Full-time
Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:
  • 8 hour shift
  • Monday to Friday
  • On call

Supplemental pay types:
  • Bonus pay

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