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It Help Desk Lead Jobs (NOW HIRING)

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...

Mondo

IT Help Desk Manager

Glenside, PA

$35 - $44/hr

... years of IT support experience, with 1-2 years in a lead or supervisory capacity including ... frameworks and help desk best practices • Experience overseeing computer inventory, loaner ...

Quiet Professionals LLC

Help Desk Lead

Tampa, FL · On-site

The Help Desk Lead is responsible for leading and managing a help desk team, implementing IT support workflows, and ensuring SLA compliance. * The position requires proficiency in ticketing system ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

US Tech Solutions

IT Help Desk Support

Woodland, CA · On-site

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

United Ag & Turf

IT Help Desk

Woodway, TX

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday - Friday with occasional Saturdays. This position will be responsible for the ...

Shasta Community Health Center

IT Help Desk

Redding, CA · On-site

$22 - $32.50/hr

Description Base Pay: $22.00 - $32.50 JOB SUMMARY Under the supervision of the Technology Support Supervisor, this position is responsible for providing telephone and direct IT help desk support.

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices

United Ag & Turf

IT Help Desk

Woodway, TX · On-site

$16 - $18/hr

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday - Friday with occasional Saturdays. This position will be responsible for the ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

$37K - $50K/yr

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...

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All JobsIt Help Desk Lead Jobs

It Help Desk Lead information

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$21.5K

$63.1K

$118.5K

How much do it help desk lead jobs pay per year?

As of Jul 19, 2026, the average yearly pay for it help desk lead in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Lead typically balance technical troubleshooting with team management responsibilities?

As an IT Help Desk Lead, you are expected to split your time between resolving complex technical issues and overseeing the daily operations of the help desk team. This includes providing guidance and training to junior technicians, monitoring ticket queues, ensuring service level agreements are met, and acting as an escalation point for unresolved problems. Effective time management and strong communication skills are key, as you'll often need to prioritize urgent technical tasks while also supporting your team's professional development and workflow. Collaboration with other IT departments is also common, especially when addressing widespread technical incidents or implementing new processes.

What are IT Help Desk Leads?

IT Help Desk Leads are professionals responsible for overseeing a team of IT support specialists who assist users with technical issues related to computer systems, software, and hardware. They coordinate daily operations, assign tasks, and ensure timely resolution of help desk tickets. Additionally, IT Help Desk Leads often provide training, handle escalated issues, and help implement best practices for customer service and technical troubleshooting. Their role is crucial for maintaining smooth IT operations and ensuring high levels of user satisfaction.

What are the key skills and qualifications needed to thrive as an IT Help Desk Lead, and why are they important?

To thrive as an IT Help Desk Lead, you need a solid background in IT troubleshooting, network fundamentals, and customer support, often supported by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or ITIL are typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage a team and resolve user issues efficiently. These skills ensure effective IT service delivery, high team performance, and improved user satisfaction within an organization.

What is the difference between It Help Desk Lead vs It Help Desk Technician?

AspectIt Help Desk LeadIt Help Desk Technician
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support team, manages escalationsProvides technical support to end-users
ResponsibilitiesLead support operations, coordinate team effortsResolve user issues, troubleshoot hardware/software

The It Help Desk Lead typically oversees support teams, manages escalations, and ensures service quality, requiring leadership skills and certifications. In contrast, the It Help Desk Technician focuses on directly resolving technical issues for users. Both roles often share similar certifications and work environments, but their responsibilities differ in scope and leadership level.

More about It Help Desk Lead jobs
What cities are hiring for It Help Desk Lead jobs? Cities with the most It Help Desk Lead job openings:
What states have the most It Help Desk Lead jobs? States with the most job openings for It Help Desk Lead jobs include:
What job categories do people searching It Help Desk Lead jobs look for? The top searched job categories for It Help Desk Lead jobs are:
It Help Desk Lead jobs near you
Infographic showing various It Help Desk Lead job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.

IT HELP DESK

Purposelink Recruitment

Ann Arbor, MI

Full-time

Posted 5 days ago

Job description

Job description

Job Title: Contract IT Help Desk

Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided

required

  • Associate degree or higher
  • Help Desk Support (2+ years)
  • Microsoft Windows (2+ years)
  • Active Directory (1+ years)
  • Citrix (1+ years)
  • 2+ years of experience in ANY of the following:
    • Microsoft Office
    • Microsoft Azure

Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.

Key Responsibilities:

- Provide first-level technical support and troubleshooting for IT-related issues

- Respond to incoming calls, emails, and tickets in a timely and professional manner

- Identify, diagnose, and resolve technical problems for clients

- Escalate complex issues to the appropriate teams for further resolution

- Document all support activities and resolutions in our ticketing system

- Collaborate with team members to continuously improve processes and procedures

- Participate in on-call rotation for off-hours support as needed

- Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients

Requirements:

- Associate degree or higher in a related field

- Minimum of 2 year of experience in help desk support

- Proficiency in Microsoft Windows operating systems

- Experience with Active Directory and Citrix

- Familiarity with Microsoft Office applications

- Available for off-hours support on a rotating basis

- Knowledge of Microsoft Azure is a plus

- Excellent communication and customer service skills

- Ability to work independently and in a team environment

- Strong problem-solving and troubleshooting skills