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It Help Desk Lead Jobs (NOW HIRING)

Bohme

IT Help Desk Lead

Draper, UT · On-site

About the Role We are looking for a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across our organization. This role blends leadership and ...

Tactacam

IT Help Desk Technician

Billings, MT

Reporting day to day to the IT Help Desk Lead, you will play an essential role in keeping our team connected, equipped, and productive - no matter where they are. If you thrive in a fast-paced ...

Harriscomputer

Lead and manage day-to-day operations of the hospital IT help desk (24/7 support environment). * Ensure timely resolution of Tier 1 and Tier 2 incidents, service requests, and system issues.

Davenport & Company

IT Help Desk Manager

Richmond, VA · On-site

IT Help Desk Manager Location: Richmond, VA (Onsite Only) Department: Information Technology ... Lead and manage Help Desk Technicians and interns, providing direction, coaching, and performance ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

... years of IT support experience, with 1-2 years in a lead or supervisory capacity including ... frameworks and help desk best practices • Experience overseeing computer inventory, loaner ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

AaraTechnologies Inc

IT Help Desk Analyst

Washington, DC · On-site

$60K - $75K/yr

IT Help Desk Analyst (1-2 Years Experience) Company: Aaratech Inc. Experience: 1-2 Years Employment Type: Full-Time Compensation: $60,000 - $75,000 per year About the Role Aaratech Inc. is seeking a ...

New

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

$37K - $50K/yr

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Help Desk Lead shall: * Possess Information Technology Infrastructure Library V4 (ITIL 4) certification at time of proposal submission. * Have a minimum of 5-8 years' overall experience with ...

MSM Technology LLC

Help Desk Lead

Washington, DC · On-site

$105K - $115K/yr

Help Desk Lead We are seeking a Help Desk Lead to support a law enforcement customer in Washington ... Possess an active Information Technology Infrastructure Library V4 (ITIL 4) certification.

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It Help Desk Lead information

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$21.5K

$63.1K

$118.5K

How much do it help desk lead jobs pay per year?

As of Jun 29, 2026, the average yearly pay for it help desk lead in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Lead typically balance technical troubleshooting with team management responsibilities?

As an IT Help Desk Lead, you are expected to split your time between resolving complex technical issues and overseeing the daily operations of the help desk team. This includes providing guidance and training to junior technicians, monitoring ticket queues, ensuring service level agreements are met, and acting as an escalation point for unresolved problems. Effective time management and strong communication skills are key, as you'll often need to prioritize urgent technical tasks while also supporting your team's professional development and workflow. Collaboration with other IT departments is also common, especially when addressing widespread technical incidents or implementing new processes.

What are IT Help Desk Leads?

IT Help Desk Leads are professionals responsible for overseeing a team of IT support specialists who assist users with technical issues related to computer systems, software, and hardware. They coordinate daily operations, assign tasks, and ensure timely resolution of help desk tickets. Additionally, IT Help Desk Leads often provide training, handle escalated issues, and help implement best practices for customer service and technical troubleshooting. Their role is crucial for maintaining smooth IT operations and ensuring high levels of user satisfaction.

What are the key skills and qualifications needed to thrive as an IT Help Desk Lead, and why are they important?

To thrive as an IT Help Desk Lead, you need a solid background in IT troubleshooting, network fundamentals, and customer support, often supported by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or ITIL are typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage a team and resolve user issues efficiently. These skills ensure effective IT service delivery, high team performance, and improved user satisfaction within an organization.

What is the difference between It Help Desk Lead vs It Help Desk Technician?

AspectIt Help Desk LeadIt Help Desk Technician
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support team, manages escalationsProvides technical support to end-users
ResponsibilitiesLead support operations, coordinate team effortsResolve user issues, troubleshoot hardware/software

The It Help Desk Lead typically oversees support teams, manages escalations, and ensures service quality, requiring leadership skills and certifications. In contrast, the It Help Desk Technician focuses on directly resolving technical issues for users. Both roles often share similar certifications and work environments, but their responsibilities differ in scope and leadership level.

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It Help Desk Lead jobs near you
IT Help Desk Lead

IT Help Desk Lead

Bohme

Draper, UT • On-site

Full-time

Posted 23 days ago

Böhme rating

6.0

Company rating: 6.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

About böhme
Böhme is a fast-growing, fashion-forward women's apparel brand with a strong retail
footprint and expanding eCommerce business. Built by founders with a strong point of
view and deep customer connection, the brand has historically partnered with overseas
vendors to bring product to life.
We are seeking a Lead Designer to become Böhme's first internal design hire, owning
the creative vision and product direction end-to-end. This role will partner closely with
the founders and collaborate with overseas manufacturing partners (primarily in China)
to elevate product, refine brand identity, and build a more intentional, design-led
assortment.
This is a unique opportunity to step into a highly entrepreneurial environment and build
the design function from the ground up.
About the Role
We are looking for a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across our organization. This role blends leadership and technical execution. You'll improve processes, and act as an escalation point for complex issues. You'll play a key role in ensuring reliable, efficient IT support across corporate, retail, and warehouse environments.
What You'll Do
  • Manage ticket queue, SLAs, and escalation workflows to maintain responsiveness and accountability
  • Serve as the primary escalation point for complex technical issues (hardware, software, network, POS systems, etc.)
  • Develop and document standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides
  • Partner with IT leadership on support strategy, tooling, and continuous improvement initiatives
  • Monitor support metrics (response time, resolution time, CSAT) and drive performance improvements
  • Coordinate onboarding/offboarding processes, including device provisioning and access management
  • Support multi location environments (corporate office, retail stores, distribution/fulfillment centers)
  • Evaluate and implement help desk tools, automation, and self-service capabilities

What You Bring
  • 5+ years of IT support experience, with at least 1-2 years in a lead or supervisory role
  • Strong knowledge of Windows/Mac environments, mobile device management (MDM), and common SaaS platforms
  • Experience supporting retail systems (POS, payment systems) and/or warehouse environments is a plus
  • Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk)
  • Solid understanding of networking basics (DNS, DHCP, VPN, Wi-Fi troubleshooting)
  • Strong problem-solving skills and ability to manage competing priorities
  • Excellent communication skills with a customer-first mindset
  • Experience building documentation and improving support processes

Nice to Have
  • Certifications such as CompTIA A+, Network+, or ITIL Foundation
  • Exposure to endpoint security and compliance practices

Success in This Role Looks Like
  • Consistently meeting or exceeding SLA targets
  • Improved end-user satisfaction and reduced repeat issues
  • Well-documented processes and a scalable support model
  • A motivated, accountable, and high-performing help desk team

Why Join Us
  • Opportunity to shape and scale IT support in a growing organization
  • Collaborative, fast-paced environment with real impact across the business
  • Competitive compensation, benefits, and growth opportunities

Apply