ZipRecruiter

Log In

1

It Help Desk Lead Jobs (NOW HIRING)

PIPESTONE

IT Service Desk Lead

Sioux Falls, SD · On-site

$65 - $80/hr

PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers. What You'll ...

MCI Careers

IT Help Desk Technician

Wichita, KS

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

SOSi

Help Desk Lead

Doral, FL · On-site

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands-on position responsible for supervising and coordinating the operation and maintenance of the ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

AmeriSave Mortgage Corp.

IT Help Desk

$24 - $26/hr

Description AmeriSave is currently hiring a Help Desk professional to join our IT team. The ideal candidate is someone who is driven and passionate about playing a key role in our company's growth.

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

ford agency

IT Help Desk Technician

Washington, DC

$51K - $82K/yr

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create the solutions for our teams, clients, and partners. We are seeking an IT Help Desk Technician to ...

Linuxconfig

Help Desk Lead

Los Angeles, CA · On-site

$85 - $125/hr

About the Role The Help Desk Lead is a working technical leader responsible for leading the day-to ... Collaborate with the IT Manager on technical issues when needed. Required Skills & Qualifications

New

DOCUmation

IT Help Desk Engineer

San Antonio, TX

Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Statu s: Full Time / Exempt Location : San Antonio Description The IT Help ...

Apex

Help Desk Lead

Los Angeles, CA · On-site

$80K - $100K/yr

Required Experience • 3-5 years of experience in IT help desk, desktop support, or technical ... Lead, Senior Technician, or supervisory/lead role. Additional Requirements * Must be a US Citizen.

Total Warehouse

Junior IT Help Desk

Anaheim, CA · On-site

$22 - $30/hr

The Junior IT Help Desk position provides day-to-day technical support to employees and assists with maintaining the company's IT equipment, user accounts, software, and basic network infrastructure.

STI

IT Help Desk Technician

Nashville, TN · On-site

As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth. IT Help Desk Technician responsibilities include serving as the first ...

TileBar

IT Help Desk - Showrooms

New York, NY · On-site

$80K - $90K/yr

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite ... With an ambitious vision to lead the multi-billion-dollar tile category, we are seeking a visionary ...

Mavis Tire Supply

IT Help Desk Technician

White Plains, NY · On-site

$45K - $57K/yr

Mavis Tire - IT Help Desk TechniciansPut your career into high gear with Mavis Tire. We're looking for IT Help Desk Technicians to join Team Mavis at our Operation Support Center in White Plains, NY.

previous page

Showing results 41-60

All JobsTechnology JobsDesktop Support JobsDesktop Manager JobsIt Help Desk Lead Jobs

It Help Desk Lead information

See salary details

$21.5K

$63.1K

$118.5K

How much do it help desk lead jobs pay per year?

As of Sep 3, 2026, the average yearly pay for it help desk lead in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is an IT Help Desk Lead?

IT Help Desk Leads are professionals responsible for overseeing a team of IT support specialists who assist users with technical issues related to computer systems, software, and hardware. They coordinate daily operations, assign tasks, and ensure timely resolution of help desk tickets. Additionally, IT Help Desk Leads often provide training, handle escalated issues, and help implement best practices for customer service and technical troubleshooting. Their role is crucial for maintaining smooth IT operations and ensuring high levels of user satisfaction.

How does an IT Help Desk Lead balance technical troubleshooting with team management responsibilities?

As an IT Help Desk Lead, you are expected to split your time between resolving complex technical issues and overseeing the daily operations of the help desk team. This includes providing guidance and training to junior technicians, monitoring ticket queues, ensuring service level agreements are met, and acting as an escalation point for unresolved problems. Effective time management and strong communication skills are key, as you'll often need to prioritize urgent technical tasks while also supporting your team's professional development and workflow. Collaboration with other IT departments is also common, especially when addressing widespread technical incidents or implementing new processes.

What are the key skills and qualifications needed to thrive as an IT Help Desk Lead?

To thrive as an IT Help Desk Lead, you need a solid background in IT troubleshooting, network fundamentals, and customer support, often supported by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or ITIL are typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage a team and resolve user issues efficiently. These skills ensure effective IT service delivery, high team performance, and improved user satisfaction within an organization.

What is the difference between It Help Desk Lead vs It Help Desk Technician?

AspectIt Help Desk LeadIt Help Desk Technician
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support team, manages escalationsProvides technical support to end-users
ResponsibilitiesLead support operations, coordinate team effortsResolve user issues, troubleshoot hardware/software

The It Help Desk Lead typically oversees support teams, manages escalations, and ensures service quality, requiring leadership skills and certifications. In contrast, the It Help Desk Technician focuses on directly resolving technical issues for users. Both roles often share similar certifications and work environments, but their responsibilities differ in scope and leadership level.

More about It Help Desk Lead jobs

What cities are hiring for It Help Desk Lead jobs?

Cities with the most It Help Desk Lead job openings:

What states have the most It Help Desk Lead jobs?

States with the most job openings for It Help Desk Lead jobs include:

What job categories do people searching It Help Desk Lead jobs look for?

The top searched job categories for It Help Desk Lead jobs are:

It Help Desk Lead jobs near you
Infographic showing various It Help Desk Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.

IT Service Desk Lead

PIPESTONE

Sioux Falls, SD • On-site

$65 - $80/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

IT Service Desk Lead

Location: Pipestone, MN or Brandon, SD

Salary: $65,000-$80,000 (Based on Experience)

Are you an experienced IT professional who enjoys solving complex technical challenges while leading and mentoring a team? PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers.

What You'll Do
  • Lead, coach, and develop Help Desk team members
  • Manage ticket queues, workload distribution, and service quality
  • Serve as the escalation point for complex Tier 2 and Tier 3 technical issues
  • Troubleshoot hardware, software, networking, Microsoft 365, Active Directory/Entra ID, Teams, Outlook, and more
  • Collaborate with infrastructure, security, and application teams to resolve challenging issues
  • Improve IT support processes, documentation, and knowledge base resources
  • Monitor service metrics and identify opportunities to enhance efficiency and customer satisfaction
  • Deliver outstanding support and communication to employees across the organization
What We're Looking For
  • 3+ years of IT support experience, including Tier 2 and Tier 3 troubleshooting
  • Previous leadership, supervisory, or team management experience within IT support
  • Strong customer service mindset and problem-solving skills
  • Experience with ticketing/IT service management platforms
  • Proficiency supporting Microsoft environments, including Windows, Microsoft 365, Active Directory/Entra ID, Teams, and Outlook
Preferred Qualifications
  • Experience leading a Help Desk, Service Desk, or Desktop Support team
  • Knowledge of endpoint management, device imaging, software deployment, and user provisioning
Benefits
  • Paid Single Health Insurance (Family Plans Available)
  • Dental, Vision, Life & Disability Insurance
  • PTO + Paid Holidays
  • Retirement Plan

#PIPESTONE #NowHiring #ITJobs #ServiceDeskLead #HelpDeskLead #InformationTechnology #TechCareers #MinnesotaJobs #SouthDakotaJobs #LeadershipOpportunity #HiringNow

#J-18808-Ljbffr

Apply