Denver, CO · On-site
$21 - $28.75/hr
Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract Experience: Minimum 3 years About the Role We are seeking an experienced Help Desk Support II ...
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Denver, CO · On-site
$21 - $28.75/hr
Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract Experience: Minimum 3 years About the Role We are seeking an experienced Help Desk Support II ...
As part of this high-profile digital transformation initiative, the organization is seeking a Help Desk Specialist to provide Tier 1 technical support, Salesforce application administration, and end ...
As part of this high-profile digital transformation initiative, the organization is seeking a Help Desk Specialist to provide Tier 1 technical support, Salesforce application administration, and end ...
Dublin, OH · On-site
$16.50 - $21.25/hr
Clinical Help Desk Support (Phone / Email) Location : Dublin , Ohio Overall experience level ... Tracking Healthcare knowledge Salesforce Helpdesk Support Email Phone For this role we value: • ...
Dublin, OH · On-site
$16.50 - $21.25/hr
Clinical Help Desk Support (Phone / Email) Location : Dublin , Ohio Overall experience level ... Tracking Healthcare knowledge Salesforce Helpdesk Support Email Phone For this role we value: • ...
Denver, CO · On-site
$25 - $28.12/hr
Help Desk Support II Pay Rate: $25/hr. - $28.12/hr. Location: :100% remote - MUST SIT IN COLORADO ... Provides Salesforce and Salesforce third-party application support to to internal and external ...
Denver, CO · On-site
$25 - $28.12/hr
Help Desk Support II Pay Rate: $25/hr. - $28.12/hr. Location: :100% remote - MUST SIT IN COLORADO ... Provides Salesforce and Salesforce third-party application support to to internal and external ...
Miami, FL · On-site
Help Desk Specialist Duration: 12 Months Locations: Miami, FL 33131 Help Desk Specialist / IT ... Salesforce
Miami, FL · On-site
Help Desk Specialist Duration: 12 Months Locations: Miami, FL 33131 Help Desk Specialist / IT ... Salesforce
Birmingham, AL · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Manage all Help Desk activity which includes responding to calls from end-user clients, logging ... Knowledge of contact center software and processes (e.g., Amazon Connect, Salesforce Service Cloud)
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Birmingham, AL · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Manage all Help Desk activity which includes responding to calls from end-user clients, logging ... Knowledge of contact center software and processes (e.g., Amazon Connect, Salesforce Service Cloud)
Brooklyn, NY · On-site
$18 - $22.75/hr
Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Salesforce, Lemur, AVLS, OMW, etc) and devices (Ex: Truck mounted Toughbooks, IOS devices, Modems ...
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Brooklyn, NY · On-site
$18 - $22.75/hr
Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Salesforce, Lemur, AVLS, OMW, etc) and devices (Ex: Truck mounted Toughbooks, IOS devices, Modems ...
Melville, NY · On-site
$17.50 - $22.25/hr
Help Desk Agent Location: Melville, NY 11747 Mode : Contract (6+ Months) The L2 IT Help Desk ... Salesforce, Lemur, AVLS, OMW, etc) and devices (Ex: Truck mounted Toughbooks, IOS devices, Modems ...
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Melville, NY · On-site
$17.50 - $22.25/hr
Help Desk Agent Location: Melville, NY 11747 Mode : Contract (6+ Months) The L2 IT Help Desk ... Salesforce, Lemur, AVLS, OMW, etc) and devices (Ex: Truck mounted Toughbooks, IOS devices, Modems ...
Coeur D Alene, ID · On-site
$20 - $27.25/hr
Description As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end ... Requirements -Respond to inbound support requests via phone, email, and Salesforce ticketing system ...
Coeur D Alene, ID · On-site
$20 - $27.25/hr
Description As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end ... Requirements -Respond to inbound support requests via phone, email, and Salesforce ticketing system ...
Coeur D Alene, ID · On-site
$20 - $27.25/hr
As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and ... Requirements -Respond to inbound support requests via phone, email, and Salesforce ticketing system ...
Coeur D Alene, ID · On-site
$20 - $27.25/hr
As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and ... Requirements -Respond to inbound support requests via phone, email, and Salesforce ticketing system ...
Indianapolis, IN · On-site
$19.50 - $26.75/hr
... Salesforce platform Highly desired 0 Software testing experience Highly desired 0 Experience providing first and second tier help desk support Highly desired 0
Indianapolis, IN · On-site
$19.50 - $26.75/hr
... Salesforce platform Highly desired 0 Software testing experience Highly desired 0 Experience providing first and second tier help desk support Highly desired 0
Washington, DC · On-site
$20/hr
Will be providing project coordination and help desk support to volunteers on operation systems ... Salesforce, and JIRA software tools. For consideration, please submit your resume as a MS Word ...
Washington, DC · On-site
$20/hr
Will be providing project coordination and help desk support to volunteers on operation systems ... Salesforce, and JIRA software tools. For consideration, please submit your resume as a MS Word ...
Dayton, OH · On-site
$70K - $80K/yr
Help Desk / System Administrator - Wright-Patterson AFB (Long-Term Contract)Company: Oneida Network ... Familiarity with ticketing systems (Salesforce Service Cloud or similar ITSM platforms).Strong ...
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Dayton, OH · On-site
$70K - $80K/yr
Help Desk / System Administrator - Wright-Patterson AFB (Long-Term Contract)Company: Oneida Network ... Familiarity with ticketing systems (Salesforce Service Cloud or similar ITSM platforms).Strong ...
$25 - $35/hr
Medical
Dental
Vision
Life
Retirement
PTO
... JDE, AX, SFDC, Qlik, Excel Macros, • Experience with networking protocols and solutions ... Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone ...
$25 - $35/hr
Medical
Dental
Vision
Life
Retirement
PTO
... JDE, AX, SFDC, Qlik, Excel Macros, • Experience with networking protocols and solutions ... Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone ...
$19.50 - $26.75/hr
Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Title: Service Desk / Help Desk Analyst Location: Omaha, NE Duration: Long Term (1 Years ...
$19.50 - $26.75/hr
Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Title: Service Desk / Help Desk Analyst Location: Omaha, NE Duration: Long Term (1 Years ...
Mercer, PA · On-site
$19.25 - $26.50/hr
Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Help Desk Analyst 2 (HDA2) - 3 to 5 years field experience Complete Description: Troubleshoot ...
Mercer, PA · On-site
$19.25 - $26.50/hr
Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Help Desk Analyst 2 (HDA2) - 3 to 5 years field experience Complete Description: Troubleshoot ...
San Antonio, TX · On-site
$20/hr
Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications ... Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool * Familiarity with SQL, Splunk ...
San Antonio, TX · On-site
$20/hr
Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications ... Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool * Familiarity with SQL, Splunk ...
San Antonio, TX · On-site
$14.75 - $18.75/hr
Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications ... Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool * Familiarity with SQL, Splunk ...
San Antonio, TX · On-site
$14.75 - $18.75/hr
Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications ... Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool * Familiarity with SQL, Splunk ...
Lafayette, CO · On-site
$20.75 - $28/hr
Medical
Dental
Vision
Life
Retirement
PTO
As a member of the Information Technology team, the Help Desk Technician supports company-managed ... ITSM/ticketing platform experience (Freshservice, Salesforce Service Cloud, JIRA). * Basic ...
Lafayette, CO · On-site
$20.75 - $28/hr
Medical
Dental
Vision
Life
Retirement
PTO
As a member of the Information Technology team, the Help Desk Technician supports company-managed ... ITSM/ticketing platform experience (Freshservice, Salesforce Service Cloud, JIRA). * Basic ...
San Antonio, TX · On-site
$15.50 - $19.75/hr
Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications ... Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool * Familiarity with SQL, Splunk ...
San Antonio, TX · On-site
$15.50 - $19.75/hr
Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications ... Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool * Familiarity with SQL, Splunk ...
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
A Salesforce Help Desk job involves providing technical support to users experiencing issues with Salesforce. This role includes troubleshooting problems, assisting with system navigation, resolving login or access issues, and escalating complex cases to administrators or developers. Help desk professionals also train users on best practices and new features. Strong communication and problem-solving skills are essential for success in this role.
In a Salesforce Help Desk role, your daily tasks generally include responding to user inquiries, troubleshooting technical issues, and providing step-by-step guidance on Salesforce functionalities. You may also be responsible for documenting common problems, escalating more complex technical issues to Salesforce administrators or developers, and assisting with user onboarding or training. Close collaboration with other IT team members and end-users is common to ensure efficient resolution of CRM-related issues. This role offers the opportunity to build in-depth knowledge of both Salesforce and customer service best practices, which can open paths to more advanced Salesforce administration or business analyst positions.
To thrive as a Salesforce Help Desk professional, you need a solid understanding of Salesforce CRM, troubleshooting skills, and experience supporting end-users, often supported by a degree in information technology or equivalent experience. Familiarity with Salesforce Service Cloud, basic admin features, and certifications like Salesforce Certified Administrator are highly valued. Excellent communication, patience, and a customer-focused attitude are key soft skills that help you succeed in assisting users. These competencies ensure timely issue resolution, enhance user satisfaction, and support efficient business operations reliant on Salesforce.
Cities with the most Salesforce Help Desk job openings:
The most popular types of Salesforce Help Desk jobs are:
States with the most job openings for Salesforce Help Desk jobs include:
The top searched job categories for Salesforce Help Desk jobs are:
Job Title: Help Desk Support II (Salesforce/Jira)
Location: Denver, Colorado (Remote)
Job Type: Contract
Experience: Minimum 3 years
About the RoleWe are seeking an experienced Help Desk Support II professional to provide technical support for Salesforce CRM and enterprise applications. This fully remote role involves troubleshooting application issues, managing incidents through Jira, and delivering excellent end-user support in a fast-paced technology environment.
ResponsibilitiesProvide technical support for Salesforce CRM and integrated third-party applications.
Respond to support requests via email, phone, and virtual meetings.
Troubleshoot and resolve application and technical issues.
Log, track, and manage incidents using Salesforce Help Desk and Jira.
Prioritize, categorize, and assign incidents based on business impact.
Escalate complex issues to appropriate technical teams.
Validate reported bugs and assist with root cause analysis.
Document issues, resolutions, and troubleshooting steps.
Keep users updated throughout the incident resolution process.
Minimum 3 years of Help Desk, Technical Support, or Application Support experience.
Hands-on experience supporting Salesforce CRM applications.
Experience with Jira or similar ticketing/incident management tools.
Strong troubleshooting and analytical skills.
Proficiency with Microsoft Office and Google Workspace.
Excellent written and verbal communication skills.
Ability to work independently in a remote environment.
Salesforce Administrator Certification (completed or in progress).
Experience supporting enterprise SaaS applications.
Familiarity with Salesforce Service Cloud or Help Desk environments.
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In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.
Recruiting and staffing services
51 - 200 Employees
Hazlet, NJ, US
2022
