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Salesforce Help Desk Jobs (NOW HIRING)

Window Nation

IT Help Desk Administrator

Fulton, MD

Responsibilities -Provide helpdesk support and resolve problems to the end user's satisfaction ... Salesforce.com support and troubleshooting The position requires hands-on experience working with:

PowerPlan, Inc

Business Systems Analyst

Atlanta, GA · Hybrid

Strong customerservice mindset and attention to detail * 5+ years of increasingly responsible duties and functions in a Salesforce help-desk environment as an analyst or system admin. * 3+ years of ...

PowerPlan, Inc

Business Systems Analyst

Atlanta, GA · Hybrid

Strong customerservice mindset and attention to detail * 5+ years of increasingly responsible duties and functions in a Salesforce help-desk environment as an analyst or system admin. * 3+ years of ...

Window Nation

IT Help Desk Administrator

Fulton, MD · On-site

Responsibilities -Provide helpdesk support and resolve problems to the end user's satisfaction ... Salesforce.com support and troubleshooting The position requires hands-on experience working with ...

Florida Realtors

IT Help Desk Technician

Orlando, FL · On-site

$21/hr

Who We're Seeking We are seeking an experienced help desk technician for our role of Tech Helpline ... Salesforce support ticketing system, assessing the scope of the problem and determining any ...

Data Systems Integration Group

Help Desk Support II

Denver, CO · On-site

$21 - $28.75/hr

Provides Salesforce and Salesforce third-party application support to to internal and external users on CHATS technology issues and identifies, researches, and resolves technical problems. * Follows ...

Florida Realtors

IT Help Desk Technician

Orlando, FL · On-site

$21/hr

Who We're Seeking We are seeking an experienced help desk technician for our role of Tech Helpline ... Salesforce support ticketing system, assessing the scope of the problem and determining any ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

... a friendly, helpful way, including reaching out to them for resolution, building trust, and ... Salesforce as a ticketing tool Reviewing tools, calls, and reports to define trends of issues that ...

Florida Realtors

IT Help Desk Technician

Orlando, FL · On-site

$21/hr

Who We're Seeking We are seeking an experienced help desk technician for our role of Tech Helpline ... Salesforce support ticketing system, assessing the scope of the problem and determining any ...

TALENT Software Services

Help Desk Support II

$21 - $28.75/hr

Responsibilities : • Provides Salesforce and Salesforce third-party application support to to internal and external users on CHATS technology issues and identifies, researches, and resolves ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

... a friendly, helpful way, including reaching out to them for resolution, building trust, and ... Salesforce as a ticketing tool · Reviewing tools, calls, and reports to define trends of issues ...

Inficare Technologies

Service Desk Agent

Dallas, TX · On-site

$16.75 - $21.50/hr

Accurately log and categorize queries using Salesforce, Jira, or equivalent ticketing systems ... Help reduce call abandonment rates through process awareness * Stay current on evolving tools ...

IDEMIA

Help Desk Technician II

$19.01 - $25.64/hr

Utilize Salesforce for call log, tracking and documentation * Call customers back and provide updates as needed * Work in conjunction with other co-workers when supporting/troubleshooting issues

Global IT Family

Service Desk

Columbus, OH · On-site

Ability to: (21) transport items up to 50 lbs; (22) operate help desk software (e.g., Service Now, Salesforce, & Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell, Genesis, UEM ...

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How much do salesforce help desk jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for salesforce help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Salesforce Help Desk position, and why are they important?

To thrive as a Salesforce Help Desk professional, you need a solid understanding of Salesforce CRM, troubleshooting skills, and experience supporting end-users, often supported by a degree in information technology or equivalent experience. Familiarity with Salesforce Service Cloud, basic admin features, and certifications like Salesforce Certified Administrator are highly valued. Excellent communication, patience, and a customer-focused attitude are key soft skills that help you succeed in assisting users. These competencies ensure timely issue resolution, enhance user satisfaction, and support efficient business operations reliant on Salesforce.

What are some typical daily responsibilities for someone working in a Salesforce Help Desk role?

In a Salesforce Help Desk role, your daily tasks generally include responding to user inquiries, troubleshooting technical issues, and providing step-by-step guidance on Salesforce functionalities. You may also be responsible for documenting common problems, escalating more complex technical issues to Salesforce administrators or developers, and assisting with user onboarding or training. Close collaboration with other IT team members and end-users is common to ensure efficient resolution of CRM-related issues. This role offers the opportunity to build in-depth knowledge of both Salesforce and customer service best practices, which can open paths to more advanced Salesforce administration or business analyst positions.

What is a Salesforce Help Desk job?

A Salesforce Help Desk job involves providing technical support to users experiencing issues with Salesforce. This role includes troubleshooting problems, assisting with system navigation, resolving login or access issues, and escalating complex cases to administrators or developers. Help desk professionals also train users on best practices and new features. Strong communication and problem-solving skills are essential for success in this role.

More about Salesforce Help Desk jobs
What cities are hiring for Salesforce Help Desk jobs? Cities with the most Salesforce Help Desk job openings:
What are the most commonly searched types of Salesforce Help Desk jobs? The most popular types of Salesforce Help Desk jobs are:
What states have the most Salesforce Help Desk jobs? States with the most job openings for Salesforce Help Desk jobs include:
What job categories do people searching Salesforce Help Desk jobs look for? The top searched job categories for Salesforce Help Desk jobs are:
Salesforce Help Desk jobs near you
Infographic showing various Salesforce Help Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
IT Help Desk Administrator

IT Help Desk Administrator

Window Nation

Fulton, MD

Full-time

Re-posted 11 days ago

Window Nation rating

9.3

Company rating: 9.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

1st of 48 rated home improvement suppliers and fitters

Job description

Company Description

Window Nation is a rapidly growing home remodeling business. We have an A Plus rating with the BBB and the Super Service award with Angie's List. We have an excellent reputation and great name recognition. If you are looking for a company you can grow with then this may be the job for you.

Job Description



Window Nation, the 5th largest remodeling company in the country, is seeking a dedicated individual who is looking to make a difference at our corporate headquarters in Fulton, MD. In 11 short years, Window Nation has evolved into one of the premier and fastest growing home remodeler companies in the country. This is an exciting time for Window Nation, and we need a dedicated and meticulous individual to help us continue our growth! If you are someone who thrives on challenges and believes that you can positively impact our business while making change happen, then we invite you to apply to be part of the Window Nation family!

Responsibilities

-Provide helpdesk support and resolve problems to the end user's satisfaction

-Modify configurations, utilities, software default settings, etc. for local workstations

-Utilize and maintain helpdesk tracking software

-Install, test and configure new workstations, peripheral equipment and software

-Maintain inventory of all equipment, software and software licenses

-Report issues to the Service Desk for escalation

-Assign users and computer to proper groups in Active Directory

-Perform timely workstation hardware and software upgrades as needed



Qualifications



The position requires extensive experience working with:

Windows XP/7/8/10 installation, support, and troubleshooting

Windows Server support, and administration (2003/2008/2012)

Windows Active Directory support and administration

Microsoft Exchange Server 2003/2007/2010/2013 - Administration

Salesforce.com support and troubleshooting

The position requires hands-on experience working with:

Managed antivirus solutions

TCP/IP network troubleshooting

Configuration, deployment, and support of network routers, switches, wireless access points, and firewalls

Microsoft Office - Basic use, installation, and troubleshooting



Additional Information

All your information will be kept confidential according to EEO guidelines.

What Window Nation employees say

Pay

Benefits

Hours and flexibility

Workplace

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