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Salesforce Help Desk Jobs (NOW HIRING)

Maven LLC

IT Service Desk Analysts

Columbus, OH · On-site

... a friendly, helpful way, including reaching out to them for resolution, building trust, and ... Salesforce as a ticketing tool Reviewing tools, calls, and reports to define trends of issues that ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

... a friendly, helpful way, including reaching out to them for resolution, building trust, and ... Salesforce as a ticketing tool · Reviewing tools, calls, and reports to define trends of issues ...

Copado

Deal Desk Analyst

New Orleans, LA · On-site

$19.75 - $27/hr

Manager, Deal Desk About Copado Copado is the leading DevOps platform for Salesforce ... helping drive deals to completion, while ensuring that compliance with company policies are met ...

The Judge Group

Sr Salesforce Analyst III

Wayne, PA · On-site

Day-to-day technical support of CRM via Help Desk and Incident Management * Proven track record of ... Salesforce Administrator Certification (ADM-201) strongly preferred. * Prior experience in staffing ...

The Judge Group

Sr Salesforce Analyst III

Wayne, PA · On-site

Day-to-day technical support of CRM via Help Desk and Incident Management * Proven track record of ... Salesforce Administrator Certification (ADM-201) strongly preferred. * Prior experience in staffing ...

The Judge Group

Sr Salesforce Analyst III

Wayne, PA · On-site

Day-to-day technical support of CRM via Help Desk and Incident Management * Proven track record of ... Salesforce Administrator Certification (ADM-201) strongly preferred. * Prior experience in staffing ...

AlphaSense

Analyst, Deal Desk

New York, NY · Remote

$22.50 - $30.75/hr

Experience working with CRM (Salesforce), CPQ tools, and contract management systems (e.g ... Help maintain team SLAs for timely changes * Assist sales teams in designing quotes and contracts ...

InfiCare Technologies

Service Desk Agent

Dallas, TX · On-site

$16.75 - $21.50/hr

Accurately log and categorize queries using platforms like Salesforce, Jira , or equivalent ... Help reduce call abandonment rates and increase responsiveness through process awareness. * Stay ...

ICF

Salesforce Training Specialist - Remote

Reston, VA · Remote

Helpidentifytraining needs by reviewing user feedback, help desk trends, stakeholder questions ... Experience supporting Salesforce user training, Salesforce adoption, CRM training, or SaaS platform ...

Five9

OR · On-site

$20.50 - $28/hr

We are actively sourcing for a full-time Deal Desk Analyst who loves working with Sales, Finance ... teams to help frame and price customer quotes * Proficiency in Salesforce.com and CPQ tools

Chickasaw Nation Industries, Inc.

Salesforce Web Developer

$56.75 - $75.25/hr

Salesforce Web Developer III provides subject matter expertise and technical support to the PMO by ... p desk user support environment * Working knowledge utilizing service desk software tools and ...

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How much do salesforce help desk jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for salesforce help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Salesforce Help Desk position, and why are they important?

To thrive as a Salesforce Help Desk professional, you need a solid understanding of Salesforce CRM, troubleshooting skills, and experience supporting end-users, often supported by a degree in information technology or equivalent experience. Familiarity with Salesforce Service Cloud, basic admin features, and certifications like Salesforce Certified Administrator are highly valued. Excellent communication, patience, and a customer-focused attitude are key soft skills that help you succeed in assisting users. These competencies ensure timely issue resolution, enhance user satisfaction, and support efficient business operations reliant on Salesforce.

What are some typical daily responsibilities for someone working in a Salesforce Help Desk role?

In a Salesforce Help Desk role, your daily tasks generally include responding to user inquiries, troubleshooting technical issues, and providing step-by-step guidance on Salesforce functionalities. You may also be responsible for documenting common problems, escalating more complex technical issues to Salesforce administrators or developers, and assisting with user onboarding or training. Close collaboration with other IT team members and end-users is common to ensure efficient resolution of CRM-related issues. This role offers the opportunity to build in-depth knowledge of both Salesforce and customer service best practices, which can open paths to more advanced Salesforce administration or business analyst positions.

What is a Salesforce Help Desk job?

A Salesforce Help Desk job involves providing technical support to users experiencing issues with Salesforce. This role includes troubleshooting problems, assisting with system navigation, resolving login or access issues, and escalating complex cases to administrators or developers. Help desk professionals also train users on best practices and new features. Strong communication and problem-solving skills are essential for success in this role.

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Salesforce Help Desk jobs near you
Infographic showing various Salesforce Help Desk job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Tier 1 Help Desk / Application Support Specialist

Alert IT Solutions

Downers Grove, IL

Full-time

Posted 26 days ago

Job description

Alert IT Solutions Inc. Awarded Multi-Year, Multi-Million Dollar Contract by State of Illinois for IT Professional Services

 

Established in 1994, Alert IT Solutions, Inc. is a trusted leader providing specialized IT project resourcing, and consulting services to government agencies in the State of Illinois. With over 25 years of relevant experience in the Information Technology industry, Alert IT Solutions, Inc. has built enduring relationships with State of Illinois agencies.

Please learn more about us on www.alertitsolutions.com

 

Job Title: Tier 1 Help Desk / Application Support Specialist

Location: Alert IT Solutions Inc. 6900 Main Street, Suite 204, Downers Grove, IL (Onsite)

Client: Illinois Department of Public Health (IDPH)

 

Overview

Support a Critical Public Health System for the State of Illinois

Alert IT Solutions Inc. is seeking a Tier 1 Help Desk / Application Support Specialist to support the Illinois Department of Public Health (IDPH) on the Long-Term Care Licensing System (LLCS) project.

The LLCS system is a Salesforce-based cloud platform integrated with Okta, used by IDPH staff and licensed long-term care facilities across Illinois to manage licensing, compliance, and facility information.

This role is ideal for someone who enjoys helping users, troubleshooting web applications, and working in a mission-driven public sector environment.

 

What You Will Do

As a Tier 1 Support Specialist, you will serve as the first point of contact for system users, ensuring they receive timely assistance and positive support experience.

Responsibilities include:

  • Provide Tier-1 help desk support for the LLCS application portal
  • Assist users with:
  • System login and access issues
  • Navigating the application portal
  • Submitting licensing information
  • Uploading documents and completing workflows
  • Searching and updating facility records
  • Troubleshoot basic application issues and user errors
  • Document and track issues in a ticketing system
  • Escalate complex technical issues to Tier-2 / Tier-3 support teams
  • Create and maintain knowledge base articles and user guides
  • Communicate professionally with IDPH staff and external facility users

 

Required Qualifications

  • 5+ years of Help Desk / Application Support experience
  • Experience supporting web-based applications
  • Strong customer service and communication skills
  • Experience using ticketing systems (ServiceNow, Jira, Zendesk, etc.)
  • Ability to document issues and troubleshooting steps clearly

Preferred Qualifications

  • Experience supporting Salesforce applications
  • Familiarity with Okta or identity management systems
  • Experience supporting government or healthcare applications
  • Experience writing user documentation or knowledge base articles