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Salesforce Help Desk Jobs (NOW HIRING)

ASM Research

Help Desk Agent - Night

San Antonio, TX · On-site

$15.50 - $19.75/hr

Please note this is a 24x7x365 help desk so candidates will be expected to work a weekend shift and ... Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool * Familiarity with SQL, Splunk ...

New

KPA

Help Desk Technician

Lafayette, CO · On-site

$20.75 - $28/hr

As a member of the Information Technology team, the Help Desk Technician supports company-managed ... ITSM/ticketing platform experience (Freshservice, Salesforce Service Cloud, JIRA). * Basic ...

KPA

Help Desk Technician

Lafayette, CO

$20.75 - $28/hr

As a member of the Information Technology team, the Help Desk Technician supports company-managed ... ITSM/ticketing platform experience (Freshservice, Salesforce Service Cloud, JIRA). * Basic ...

ASM Research

Help Desk Agent - Night

San Antonio, TX · On-site

$14.75 - $18.75/hr

Please note this is a 24x7x365 help desk so candidates will be expected to work a weekend shift and ... Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool * Familiarity with SQL, Splunk ...

PowerPlan, Inc

Business Systems Analyst

Atlanta, GA · On-site

Proven experience supporting Salesforce (Sales & Service Cloud) in a help-desk or administrative environment * Strong troubleshooting and analytical problem-solving skills * Experience supporting ...

ASM Research

Help Desk Agent - Swing Shift

San Antonio, TX · On-site

$15.50 - $19.75/hr

Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications ... Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool * Familiarity with SQL, Splunk ...

ASM Research

Help Desk Agent - Swing Shift

San Antonio, TX · On-site

$14.75 - $18.75/hr

Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications ... Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool * Familiarity with SQL, Splunk ...

Collabera

Help Desk Support

Carrollton, TX

$19.25 - $26/hr

Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500 ... SFDC database Qualifications Requirements: 1-2 years experience in a call center environment 2+ ...

360 IT Professionals

Help Desk Support 3

Coralville, IA · On-site

$18.75 - $25.50/hr

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

Window Nation

IT Help Desk Administrator

Fulton, MD

Responsibilities -Provide helpdesk support and resolve problems to the end user's satisfaction ... Salesforce.com support and troubleshooting The position requires hands-on experience working with:

Window Nation

IT Help Desk Administrator

Fulton, MD · On-site

Responsibilities -Provide helpdesk support and resolve problems to the end user's satisfaction ... Salesforce.com support and troubleshooting The position requires hands-on experience working with ...

Salesforce, Inc.

Deal Desk Manager

New York, NY · On-site

As a Deal Desk Manager, you will be responsible for delivering deal structuring and pricing support ... Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess ...

Salesforce, Inc.

Deal Desk Manager

New York, NY

As a Deal Desk Manager, you will be responsible for delivering deal structuring and pricing support ... Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess ...

Salesforce, Inc.

Deal Desk Manager

Chicago, IL

As a Deal Desk Manager, you will be responsible for delivering deal structuring and pricing support ... Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess ...

Salesforce, Inc.

Deal Desk Manager

Atlanta, GA

As a Deal Desk Manager, you will be responsible for delivering deal structuring and pricing support ... Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess ...

PowerPlan, Inc

Business Systems Analyst

Atlanta, GA · Hybrid

Strong customerservice mindset and attention to detail * 5+ years of increasingly responsible duties and functions in a Salesforce help-desk environment as an analyst or system admin. * 3+ years of ...

PowerPlan, Inc

Business Systems Analyst

Atlanta, GA · Hybrid

Strong customerservice mindset and attention to detail * 5+ years of increasingly responsible duties and functions in a Salesforce help-desk environment as an analyst or system admin. * 3+ years of ...

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Salesforce Help Desk information

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How much do salesforce help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for salesforce help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a Salesforce Help Desk?

A Salesforce Help Desk job involves providing technical support to users experiencing issues with Salesforce. This role includes troubleshooting problems, assisting with system navigation, resolving login or access issues, and escalating complex cases to administrators or developers. Help desk professionals also train users on best practices and new features. Strong communication and problem-solving skills are essential for success in this role.

What does a Salesforce Help Desk do?

In a Salesforce Help Desk role, your daily tasks generally include responding to user inquiries, troubleshooting technical issues, and providing step-by-step guidance on Salesforce functionalities. You may also be responsible for documenting common problems, escalating more complex technical issues to Salesforce administrators or developers, and assisting with user onboarding or training. Close collaboration with other IT team members and end-users is common to ensure efficient resolution of CRM-related issues. This role offers the opportunity to build in-depth knowledge of both Salesforce and customer service best practices, which can open paths to more advanced Salesforce administration or business analyst positions.

What skills and qualifications are needed for a Salesforce Help Desk?

To thrive as a Salesforce Help Desk professional, you need a solid understanding of Salesforce CRM, troubleshooting skills, and experience supporting end-users, often supported by a degree in information technology or equivalent experience. Familiarity with Salesforce Service Cloud, basic admin features, and certifications like Salesforce Certified Administrator are highly valued. Excellent communication, patience, and a customer-focused attitude are key soft skills that help you succeed in assisting users. These competencies ensure timely issue resolution, enhance user satisfaction, and support efficient business operations reliant on Salesforce.

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What are the most commonly searched types of Salesforce Help Desk jobs?

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Salesforce Help Desk jobs near you
Infographic showing various Salesforce Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Agent - Night

ASM Research

San Antonio, TX • On-site

$15.50 - $19.75/hr

Other

Posted 3 days ago

New

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

32nd of 224 rated it services

Job description

What You'll Do
As a valued member of the Enterprise AI Support team, you will:
  • Provide world-class support through customer tickets, ensuring timely and accurate resolutions.
  • Troubleshoot issues remotely using internal dashboards and generative AI tools.
  • Identify opportunities to enhance systems, efficiency, and customer experience.
  • Collaborate cross-functionally and share best practices to strengthen the knowledge base.
  • Continuously learn and adapt to emerging technologies.
  • These roles are night shift, 11P-8A. Please note this is a 24x7x365 help desk so candidates will be expected to work a weekend shift and holiday work will be required on a rotating basis.

Basic Qualifications
  • Minimum 1 year of experience in a help desk, technical support, or customer support role
  • High School Diploma or equivalent
  • Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed)
  • Strong written communication, analytical thinking, and multitasking skills
  • with the ability to obtain a secret security clearance
  • IAT level I certification (A+ or Network+) or able to obtain within 3 months

Preferred Qualifications
  • Technical or customer support experience in a digital or SaaS environment
  • Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool
  • Familiarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSON
  • Post-secondary education in Technology, Computer Science, or a related field an asset
  • Tech-savvy, with the ability to learn and apply new tools quickly
  • Excellent problem-solving and decision-making abilities

Professional Skills
  • Analytical and solution-oriented mindset
  • Excellent communication and interpersonal skills
  • Adaptability and flexibility in a fast-paced environment
  • High attention to detail and precision in troubleshooting
  • Team player who thrives in a collaborative, high-performing environment

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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