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Salesforce Help Desk Jobs (NOW HIRING)

Syntricate Technologies

Help Desk Support II Remote

$21 - $28.75/hr

Syntricate Technologies is seeking a Help Desk Support II professional to provide Salesforce and ... Responsibilities : • Provides Salesforce and Salesforce third-party application support to to ...

New

IMCS Group

Help Desk Support II

Denver, CO · On-site

$20.50 - $27.75/hr

... desk reports • creating and/or providing reports to groups interested in this information • ... and Salesforce third-party application support to to internal and external users on CHATS ...

New

Expedite Talent Solutions

Help Desk Support II

Denver, CO · On-site

$21 - $28.75/hr

... desk reports • creating and/or providing reports to groups interested in this information • ... and Salesforce third-party application support to to internal and external users on CHATS ...

New

360 IT Professionals

Help Desk Analyst

Mercer, PA · On-site

$19.25 - $26.50/hr

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Help Desk Analyst 2 (HDA2) - 3 to 5 years field experience Complete Description: Troubleshoot ...

ASM Research

Help Desk Agent - Day

San Antonio, TX · On-site

$14.75 - $18.75/hr

Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications ... Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool * Familiarity with SQL, Splunk ...

PowerPlan, Inc

Business Systems Analyst

Atlanta, GA · On-site

Proven experience supporting Salesforce (Sales & Service Cloud) in a help-desk or administrative environment * Strong troubleshooting and analytical problem-solving skills * Experience supporting ...

ASM Research

Help Desk Agent - Night

San Antonio, TX · On-site

$14.75 - $18.75/hr

Please note this is a 24x7x365 help desk so candidates will be expected to work a weekend shift and ... Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool * Familiarity with SQL, Splunk ...

Salesforce, Inc.

Deal Desk Manager

New York, NY · On-site

As a Deal Desk Manager, you will be responsible for delivering deal structuring and pricing support ... Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess ...

Salesforce, Inc.

Deal Desk Manager

New York, NY

As a Deal Desk Manager, you will be responsible for delivering deal structuring and pricing support ... Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess ...

Salesforce, Inc.

Deal Desk Manager

New York, NY · On-site

As a Deal Desk Manager, you will be responsible for delivering deal structuring and pricing support ... Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess ...

ASM Research

Help Desk Agent - Swing Shift

San Antonio, TX · On-site

$14.75 - $18.75/hr

Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications ... Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool * Familiarity with SQL, Splunk ...

Salesforce, Inc.

Deal Desk Manager

Chicago, IL · On-site

As a Deal Desk Manager, you will be responsible for delivering deal structuring and pricing support ... Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess ...

Salesforce, Inc.

Deal Desk Manager

Atlanta, GA · On-site

As a Deal Desk Manager, you will be responsible for delivering deal structuring and pricing support ... Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess ...

Collabera

Help Desk Support

Carrollton, TX · On-site

$19.25 - $26/hr

Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500 ... SFDC database Qualifications Requirements: 1-2 years experience in a call center environment 2+ ...

360 IT Professionals

Help Desk Support 3

Coralville, IA · On-site

$18.75 - $25.50/hr

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

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Salesforce Help Desk information

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How much do salesforce help desk jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for salesforce help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Salesforce Help Desk position, and why are they important?

To thrive as a Salesforce Help Desk professional, you need a solid understanding of Salesforce CRM, troubleshooting skills, and experience supporting end-users, often supported by a degree in information technology or equivalent experience. Familiarity with Salesforce Service Cloud, basic admin features, and certifications like Salesforce Certified Administrator are highly valued. Excellent communication, patience, and a customer-focused attitude are key soft skills that help you succeed in assisting users. These competencies ensure timely issue resolution, enhance user satisfaction, and support efficient business operations reliant on Salesforce.

What are some typical daily responsibilities for someone working in a Salesforce Help Desk role?

In a Salesforce Help Desk role, your daily tasks generally include responding to user inquiries, troubleshooting technical issues, and providing step-by-step guidance on Salesforce functionalities. You may also be responsible for documenting common problems, escalating more complex technical issues to Salesforce administrators or developers, and assisting with user onboarding or training. Close collaboration with other IT team members and end-users is common to ensure efficient resolution of CRM-related issues. This role offers the opportunity to build in-depth knowledge of both Salesforce and customer service best practices, which can open paths to more advanced Salesforce administration or business analyst positions.

What is a Salesforce Help Desk job?

A Salesforce Help Desk job involves providing technical support to users experiencing issues with Salesforce. This role includes troubleshooting problems, assisting with system navigation, resolving login or access issues, and escalating complex cases to administrators or developers. Help desk professionals also train users on best practices and new features. Strong communication and problem-solving skills are essential for success in this role.

More about Salesforce Help Desk jobs
What cities are hiring for Salesforce Help Desk jobs? Cities with the most Salesforce Help Desk job openings:
What are the most commonly searched types of Salesforce Help Desk jobs? The most popular types of Salesforce Help Desk jobs are:
What states have the most Salesforce Help Desk jobs? States with the most job openings for Salesforce Help Desk jobs include:
What job categories do people searching Salesforce Help Desk jobs look for? The top searched job categories for Salesforce Help Desk jobs are:
Salesforce Help Desk jobs near you
Infographic showing various Salesforce Help Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Manager (On-Site)

Neumo Holdings LLC

Birmingham, AL • On-site

Full-time

Posted 26 days ago

Job description

Job Summary:

Supports the Revenue Compliance BU to answer Help Desk calls, provide expert triage and manage resolution of customer service tickets. Maintains communication with customers through outages and service activity.

Duties and Responsibilities:

  • Manage all Help Desk activity which includes responding to calls from end-user clients, logging service calls, triaging the software issues and closing the tickets whenever possible.
  • Routing the tickets to the appropriate technical resource and maintaining communication with the customers and internal resources throughout the lifecycle of the service event.
  • Reporting on metrics such as ASA, Average Time to Respond, Mean Time to Repair.
  • Manage escalations to managers and technical staff as necessary.
  • Provide post-event reviews and analysis. Maintain a knowledge database of service events and their respective solutions for future reference.
  • Daily performance, staffing, and coaching for Tier 1 & Tier 2
  • Real-time management, coaching interventions, and workload balancing
  • First point of escalation for Tier 1 & Tier 2 agents
  • Partnering with BU SME on complex issues
  • Driving adherence to quality and process standards
  • Drives changes into their teams (improvements in process, systems; introduces new products and customer installations)
  • Performs agent observations, coaching, and interventions (Real-time for immediate impact; Weekly for trends)
  • Administratively oversees team, including attendance, schedule adherence
  • Perform other duties as assigned

Education and Experience:

  • Experience with contact center / help desk is required
  • Experience with tax and business license environment is desired
  • 5-10 Years of experience in Help Desk management is required.

Knowledge, Skills and Abilities:

  • Knowledge of contact center software and processes (e.g., Amazon Connect, Salesforce Service Cloud)
  • Ability to maintain professional and courteous communication with end-user customers

Work Environment:

  • Requires quiet, uninterrupted ability to speak on calls with clients and internal support teams.

Physical Demands:

  • Must be able to remain in a stationary position for most of the day
  • Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
  • This position needs to occasionally move about inside the office
  • The person in this position frequently communicates via telephone

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.