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It Help Desk Lead Jobs in Georgia (NOW HIRING)

LHH US

Information Technology Help Desk

Atlanta, GA

$24 - $29/hr

LHH is seeking a dependable and technically skilled IT Help Desk Technician for a fantastic real estate company in Sandy Springs. This role will provide day-to-day technology support for a growing ...

bdManagedIT

IT Help Desk Technician

Madison, GA · On-site

Job Summary : bdManagedIT is seeking an entry-level IT Help Desk Technician who will serve as the first line of support for clients. The role involves troubleshooting technical issues and providing ...

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Moore Colson

IT Help Desk Manager

Atlanta, GA

We are seeking IT Help Desk Manager who leads with a servant leadership style and acts as a team ... Lead by example using a servant leadership approach, prioritizing team success and growth. * Foster ...

Trustpoint.One

Be Seen First

Information Technology Help Desk Technician

Sandy Springs, GA · On-site

$50K - $60K/yr

About the Role The IT Help Desk Technician is the first line of support for Trustpoint.One employees, providing prompt, high-quality assistance across hardware, software, and network environments.

bdManagedIT

IT Help Desk Technician (MSP)

Madison, GA · On-site

$18 - $21/hr

IT Help Desk Technician Onsite | Madison, GA | Full-Time Join bdManagedIT as the first line of support for our clients and the first impression of our service team. We're looking for an entry-level ...

Athens Micro

IT Help Desk Engineer

Athens, GA · On-site +1

Who We Are Athens Micro is an IT service provider, specializing in providing computer network and ... We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are ...

Athens Micro

IT Help Desk Engineer

Athens, GA · On-site

Who We Are Athens Micro is an IT service provider, specializing in providing computer network and ... We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are ...

r2 Technologies, Inc.

Level 1 Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call ...

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It Help Desk Lead information

See Georgia salary details

$18.2K

$53.3K

$100.1K

How much do it help desk lead jobs pay per year?

As of May 28, 2026, the average yearly pay for it help desk lead in Georgia is $53,306.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $65,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Lead, and why are they important?

To thrive as an IT Help Desk Lead, you need a solid background in IT troubleshooting, network fundamentals, and customer support, often supported by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or ITIL are typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage a team and resolve user issues efficiently. These skills ensure effective IT service delivery, high team performance, and improved user satisfaction within an organization.

How does an IT Help Desk Lead typically balance technical troubleshooting with team management responsibilities?

As an IT Help Desk Lead, you are expected to split your time between resolving complex technical issues and overseeing the daily operations of the help desk team. This includes providing guidance and training to junior technicians, monitoring ticket queues, ensuring service level agreements are met, and acting as an escalation point for unresolved problems. Effective time management and strong communication skills are key, as you'll often need to prioritize urgent technical tasks while also supporting your team's professional development and workflow. Collaboration with other IT departments is also common, especially when addressing widespread technical incidents or implementing new processes.

What are IT Help Desk Leads?

IT Help Desk Leads are professionals responsible for overseeing a team of IT support specialists who assist users with technical issues related to computer systems, software, and hardware. They coordinate daily operations, assign tasks, and ensure timely resolution of help desk tickets. Additionally, IT Help Desk Leads often provide training, handle escalated issues, and help implement best practices for customer service and technical troubleshooting. Their role is crucial for maintaining smooth IT operations and ensuring high levels of user satisfaction.

What is the difference between It Help Desk Lead vs It Help Desk Technician?

AspectIt Help Desk LeadIt Help Desk Technician
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support team, manages escalationsProvides technical support to end-users
ResponsibilitiesLead support operations, coordinate team effortsResolve user issues, troubleshoot hardware/software

The It Help Desk Lead typically oversees support teams, manages escalations, and ensures service quality, requiring leadership skills and certifications. In contrast, the It Help Desk Technician focuses on directly resolving technical issues for users. Both roles often share similar certifications and work environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to It Help Desk Lead jobs in Georgia? For It Help Desk Lead jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching It Help Desk Lead jobs in Georgia look for? The top searched job categories for It Help Desk Lead jobs in Georgia are:
It Help Desk Lead jobs near you
Infographic showing various It Help Desk Lead job openings in Georgia as of May 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Temporary. Highlights an 91% Physical, and 9% Remote job distribution, with an average salary of $53,306 per year, or $25.6 per hour.

IT Service Representative (IT Help Desk)

Athena Information Technology

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

IT Service Representative (IT Help Desk)

Location: Atlanta, GA

Job Type: Full-time | On-call rotation required

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

About Us

Our mission is to support our care teams with reliable technology, guided by our Core Values. We're looking for a service-minded IT professional who thrives in a fast-paced environment and enjoys solving problems that help people.

Position Summary

As an IT Service Representative (IT Help Desk), you'll be the first point of contact for IT support across the company. You'll handle Tier 1 technical issues, document and resolve tickets, and escalate complex cases as needed-all while delivering excellent customer service.

What You'll Do

  • Serve as the first line of IT support for staff via phone, email, and ticketing system.
  • Resolve Tier 1 issues (hardware, software, network, applications).
  • Track, document, and follow up on support tickets.
  • Escalate issues to Tier 2 teams when necessary.
  • Provide user training and support on IT equipment and software.
  • Participate in 24/7 on-call rotation for emergency support.

What We're Looking For

  • High school diploma or equivalent (required).
  • 1+ year technical support experience or internship.
  • 1 IT certification or 2-year Associate's degree.
  • Strong troubleshooting and customer service skills.
  • Experience with ticketing systems, MS Office, and remote support tools.
  • Excellent communication-able to explain technical issues clearly.

Why Join Us?

  • Competitive pay + benefits package.
  • Opportunities for career growth and certifications.
  • Supportive, mission-driven team environment.
  • Make a real impact by helping our care centers deliver better service every day.

Apply today to bring your IT skills to a place where they matter!


Job Posted by ApplicantPro