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Help Desk Associate Jobs in Georgia (NOW HIRING)

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Associate Degree with 3 Years of help desk experience Required Skills * Experience working in a Help Desk environment required * Experience in Microsoft Office Required * Experience in customer ...

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Associate Degree with 3 Years of help desk experience Required Skills * Experience working in a Help Desk environment required * Experience in Microsoft Office Required * Experience in customer ...

Ubertal Inc

Senior Help Desk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Senior Help Desk System Analyst | IT Support & End-User Services Location: Onsite -- Atlanta, GA ... Modern Desktop Administrator Associate, or equivalent certification preferred

Elite WorkForce Inc

Help Desk Analyst 2 at GA

Atlanta, GA · On-site

$19.75 - $27/hr

Associate degree or 2+ years of help desk support experience. * Proficiency in Excel, including formulas and reporting. * Experience with Helpdesk ticketing systems (ServiceNow preferred). * Strong ...

Barbour Orthopaedics

Front Desk Associate

Lawrenceville, GA

$12.75 - $16.50/hr

... help patients live healthier, more active lives. We are currently seeking a Front Desk Associate to ... join our team. The Front Desk Associate is a highly visible, customer service focused position. The ...

Planet Fitness

Front Desk Associate

Augusta, GA

$11.50 - $14.75/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Perry, GA · On-site

$12.75 - $16.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Pooler, GA

$12.75 - $16.25/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Augusta, GA · On-site

$12.25 - $15.75/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Savannah, GA · On-site

$10.75 - $13.75/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Americus, GA · On-site

$13 - $16.50/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Pooler, GA

$12.75 - $16.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Thomaston, GA

$11.25 - $14.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Brunswick, GA · On-site

$12.75 - $16.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Savannah, GA · On-site

$13 - $16.75/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Jesup, GA

$12.50 - $16/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Augusta, GA · On-site

$11.50 - $14.75/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

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Help Desk Associate information

See Georgia salary details

$12

$18

$28

How much do help desk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk associate in Georgia is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Georgia? The most popular types of Help Desk jobs in Georgia are:
What are popular job titles related to Help Desk Associate jobs in Georgia? For Help Desk Associate jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Georgia look for? The top searched job categories for Help Desk Associate jobs in Georgia are:
What cities in Georgia are hiring for Help Desk Associate jobs? Cities in Georgia with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Georgia as of May 2026, with employment types broken down into 3% As Needed, 16% Full Time, 79% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $37,700 per year, or $18.1 per hour.
Help Desk Analyst

Help Desk Analyst

TriOptus LLC

Atlanta, GA • On-site

$19.75 - $27/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Help Desk Analyst
Location: Atlanta, GA 30334 (Remote)
Duration: 12+ Month
Responsibilities include:
  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit problem details from help desk customers.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriatelyexperienced technician.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Develop help sheets and frequently asked questions lists for end users.
Qualifications
  • High School diploma with 5 years of help desk experience
  • Associate Degree with 3 Years of help desk experience
Required Skills
  • Experience working in a Help Desk environment required
  • Experience in Microsoft Office Required
  • Experience in customer service Required

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