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Entry Level It Help Desk Jobs in Georgia (NOW HIRING)

Nextgen Information Services

IT Help Desk

Atlanta, GA · On-site

$20/hr

IT Help Desk Analyst Location: Conyers, GA - Onsite Interview: In-person Duration: 10 Months Contract Rate: $20/hr on W2 Local Candidates Only We are looking for an IT Help Desk Analyst with strong ...

New

Della Infotech

IT HELP DESK ANALYST

Conyers, GA · On-site

HIRING IT HELP DESK ANALYST Location: Conyers, GA Work Model: Onsite Duration: 08/31/2026 06/30/2027 Type: Contract Interview: In-Person Only Local Candidates Only We are seeking an IT Help Desk ...

New

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...

Ubertal Inc

IT Help Desk Analyst

Conyers, GA · On-site

Position Title: IT Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite Duration: Approximately 10 Months (August 31, 2026 - June 30, 2027) Interview Type: In-Person ...

New

Excelraise, LLC

IT Help Desk Analyst

Conyers, GA · On-site

The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent receives and ...

New

Athens Micro

IT Help Desk Engineer

Athens, GA

Who We Are Athens Micro is an IT service provider, specializing in providing computer network and ... We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are ...

Athens Micro

IT Help Desk Engineer

Athens, GA · On-site +1

Who We Are Athens Micro is an IT service provider, specializing in providing computer network and ... We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

Bilingual - Spanish * IT Help Desk Call Center exp- 2 years Description LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *Bilingual, Spanish required* *MUST have ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

Bilingual - Spanish * IT Help Desk Call Center exp- 2 years Description LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *Bilingual, Spanish required* *MUST have ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Georgia

Entry Level It Help Desk information

See Georgia salary details

$10

$19

$28

How much do entry level it help desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for entry level it help desk in Georgia is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.92 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

How do I start an entry level IT help desk career?

To start an entry-level IT Help Desk career, gain foundational knowledge of computer hardware, software, and networking through courses or certifications like CompTIA A+; develop strong communication and problem-solving skills; and seek internships or entry-level positions to gain practical experience in technical support environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What are the most commonly searched types of It Help Desk jobs in Georgia?

The most popular types of It Help Desk jobs in Georgia are:

What are popular job titles related to Entry Level It Help Desk jobs in Georgia?

For Entry Level It Help Desk jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Georgia look for?

The top searched job categories for Entry Level It Help Desk jobs in Georgia are:

What cities in Georgia are hiring for Entry Level It Help Desk jobs?

Cities in Georgia with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Georgia as of August 2026, with employment types broken down into 54% Full Time, and 46% Contract. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $40,660 per year, or $19.5 per hour.

IT Help Desk

Nextgen Information Services

Atlanta, GA • On-site

$20/hr

Other

Posted 2 days ago

New

Job description

IT Help Desk Analyst Location: Conyers, GA – Onsite
Interview: In-person
Duration: 10 Months Contract
Rate: $20/hr on W2
Local Candidates Only 

We are looking for an IT Help Desk Analyst with strong Call Center and Customer Service experience to support Online Services in a high-volume environment.

Key Responsibilities:

  • Handle approximately 65–90 customer calls per day while maintaining quality and service standards.
  • Assist customers with DDS Online Services account creation/access, identity verification, address changes, and digital license issuance.
  • Troubleshoot customer issues and provide accurate, professional resolutions.
  • Maintain detailed records of customer interactions and transactions.
  • Work effectively with internal teams, stakeholders, and business partners.
  • Support process improvement initiatives and departmental projects.
  • Stay current with applicable policies, procedures, and technology updates.

Required Qualifications:

  • High School Diploma/GED.
  • Minimum 2 years of recent Call Center or Customer Service experience.
  • Strong verbal and written communication skills.
  • Proficiency with computer applications and standard business software.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred:

  • High-volume call center experience.
  • Driver''s license transaction experience.
  • Identity verification or credential issuance experience.
  • Windows 11 and Microsoft Office experience.
  • Strong troubleshooting and customer issue resolution skills.

Apply