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Entry Level It Help Desk Jobs in Georgia (NOW HIRING)

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

Minimum 2 years IT Help Desk Call Center experience * Hands-on troubleshooting experience with MS Outlook, MS Office, Windows 7/10, Active Directory * Experience in ticketing queue management and ...

Switch, Inc.

Service Desk Technician I

Atlanta, GA · On-site

$19.25 - $26/hr

The Role: IT Service Desk Technician I The IT Help Desk Technician I provides first-level technical support to Switch team members. This role focuses on resolving common hardware, software, and ...

FLEXTECS LLC

Help Desk

Atlanta, GA · On-site

$18.50 - $25.25/hr

The Help Desk Analyst troubleshoots hardware and software issues, documents support activities ... Serve as the first point of contact for IT support requests received through the ticketing system ...

Recruit Up, LLC

Help Desk Manager

Duluth, GA · On-site

The majority of the work is customer-facing; you'll also provide first-line internal IT support for US staff, including Microsoft 365 and Zoho administration. What You'll Do * Build the help desk ...

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Secret The Help Desk Technician will provide support services in IT security and business technologies. Responsibilities: As a Help Desk Technician you will: * Provide immediate, real-time assistance ...

Switch

Service Desk Technician I

Lithia Springs, GA · On-site

The Role: IT Service Desk Technician I The IT Help Desk Technician I provides first-level technical support to Switch team members. This role focuses on resolving common hardware, software, and ...

Ubertal Inc

IT Service Desk Technician

Atlanta, GA · On-site

High School Diploma or GED with at least 2 years of technical support experience in a Help Desk or Service Desk environment; OR an Associate degree in Information Technology/Computer Science with 1 ...

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Secret The Help Desk Technician will provide support services in IT security and business technologies. Responsibilities: As a Help Desk Technician you will: * Provide immediate, real-time assistance ...

RedHelm

Service Desk Analyst l

Atlanta, GA · On-site

$19.75 - $27/hr

... entry-level IT certifications (e.g., CompTIA A+) * Experience working in a ticket-based support or service desk environment * Transferable experience from customer-facing technical, retail IT, help ...

Academy of Scholars

IT Technician

Decatur, GA · On-site

We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In this role ... A friendly, reliable, and supportive team member who enjoys helping others, learns quickly, and is ...

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Entry Level It Help Desk information

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How much do entry level it help desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level it help desk in Georgia is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.92 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Georgia?

The most popular types of It Help Desk jobs in Georgia are:

What are popular job titles related to Entry Level It Help Desk jobs in Georgia?

For Entry Level It Help Desk jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Georgia look for?

The top searched job categories for Entry Level It Help Desk jobs in Georgia are:

What cities in Georgia are hiring for Entry Level It Help Desk jobs?

Cities in Georgia with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Georgia as of August 2026, with employment types broken down into 35% Full Time, and 65% Contract. Highlights an 100% In-person job distribution, with an average salary of $40,660 per year, or $19.5 per hour.

Helpdesk Technician

Ubertal Inc

Conyers, GA • On-site

Contractor

Re-posted 10 days ago

Job description

Position Title: Level 1 Help Desk Analyst
Location: Conyers, GA
Engagement Type: Contract
Work Mode: Onsite
Duration: 11/24/2025 – 06/30/2026 (7 months)
Interview Type: In Person Only

Role Overview:
The Level 1 Help Desk Analyst will provide tier one technical support, assisting both internal and external customers with software, hardware, and connectivity issues. This role is based at the department’s headquarters and requires hands-on service in a high-volume call center environment. Bilingual Spanish fluency is highly regarded. The successful candidate will exhibit strong troubleshooting skills, effective communication, and dedication to customer service excellence.

Key Responsibilities:

  • Provide technical assistance for first-line support issues, escalating as needed.

  • Handle a high call volume, maintaining a strong focus on customer satisfaction.

  • Troubleshoot and resolve hardware, software, and connectivity problems.

  • Escalate and assign tickets to appropriate support as needed, including vendors and management.

  • Support external clients with website access, password resets, account management, and mobile driver’s license provisioning.

Required Skills & Experience:

  • Minimum 2 years IT Help Desk Call Center experience

  • Hands-on troubleshooting experience with MS Outlook, MS Office, Windows 7/10, Active Directory

  • Experience in ticketing queue management and escalation

  • Vocational or Technical degree in computer applications, technology, or related field

Preferred Skills:

  • Bilingual (Spanish)

  • Knowledge of Apple iOS

Additional Information:

  • Work is onsite at headquarters; remote work is not permitted

  • Standard business hours (8 hours/day, 5 days/week)

  • Candidates must be able to start within 2 weeks of selection