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Level 1 Help Desk Support Jobs (NOW HIRING)

Ask IT consulting

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets ...

AMERICAN SYSTEMS

Service Desk Tier 1 Support

Mclean, VA · On-site

$56K - $59K/yr

Supports Service Desk performance in accordance with required service level agreements, including ... Supports daily user and help desk operations during the required support window of Monday through ...

Stem Xpert

Help Desk Support

Portland, OR · On-site

$21.25 - $28.75/hr

Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers, peripherals, printers, and telephones for phased office remodel. * Contractor to have general ...

Collabera

Help Desk Support

Columbia Heights, MN · On-site

$20.25 - $27.50/hr

Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN Responsibilites: Perform diagnostics on PC hardware failures and resolve any problems with software applications Work ...

Oxford Solutions

Help Desk Support

Boston, MA · On-site

$21.75 - $29.25/hr

Oxford Solutions is seeking a Help Desk Support Specialist to provide essential onsite technical ... guide Level I Analysts, handling escalated technical challenges. • Perform Windows Server ...

Zones LLC.

Help Desk Analyst L2

Portland, OR · On-site

$21.75 - $29.75/hr

Term: 1+ year Location: Portland, OR Pay: $25.00 - $30.00; commensurate with experience Hours: 8:00 AM - 5 :00 PM As a Level 2 Help Desk Support Analyst, you will serve as a critical escalation point ...

Zones LLC.

Help Desk Analyst L2

Portland, OR

Term: 1+ year Location: Portland, OR Pay: $25.00 - $30.00; commensurate with experience Hours: 8:00 AM - 5 :00 PM As a Level 2 Help Desk Support Analyst, you will serve as a critical escalation point ...

Infojini Inc

Help Desk Support

Lakewood, CO

$20 - $27/hr

Tier I & II Support - Provides Tier 1 and Tier II support for a wide range of service offerings ... Ensures service level agreements and OIT policies are followed. Ensures planned outage ...

Integrated Resources INC

Help desk Support

Secaucus, NJ

$20.75 - $28.50/hr

Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through ...

Ozarks Health Care

Help Desk Support Analyst

West Plains, MO · On-site

$19.75 - $26.75/hr

The IT Help Desk Support Analyst functions as a key team member in a customer service-driven Help Desk environment and provides front-line support for both desktop and laptop users. This person will ...

Kani Solutions

Help Desk Support

Battle Ground, WA · On-site

$21.25 - $28.75/hr

Tier-2 Help Desk Support (Field IT) Location: Battleground, WA 98604 (Onsite - Fridays will be work from home) Hire Type: Contract (6 months) Summary: The candidate will provide Application and ...

New

Sharp Solutions, Inc.

Help Desk Level 1 (Denver)

Denver, CO · On-site

$20.50 - $28/hr

Manage service request queues for all support teams Tracking calls and service requests including ... Qualifications 1 year of help desk support experience Experiences must include working with ...

Sharp Solutions, Inc.

Help Desk Level 1 (Denver)

Denver, CO · On-site

$20.50 - $28/hr

Manage service request queues for all support teams. * Track calls and service requests, ensuring ... Qualifications 1 year of help desk support experience Experiences must include working with ...

InstantServe LLC

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$17.75 - $24.25/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ... Internal customer support involves troubleshooting hardware, software, and connectivity issues. The ...

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Level 1 Help Desk Support information

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How much do level 1 help desk support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the typical career advancement opportunities for someone starting as a Level 1 Help Desk Support?

Starting in a Level 1 Help Desk Support role provides a solid foundation for advancing in the IT field. Many professionals move into higher-level support positions, such as Level 2 or Level 3 Help Desk, network administration, or specialized technical roles as they gain experience and pursue further certifications. This entry-level position offers great exposure to troubleshooting a variety of technical issues and collaborating with different departments, which builds valuable skills for future growth. Employers often support continuing education, making it an excellent starting point for a long-term IT career.

What is a Level 1 Help Desk Support job?

A Level 1 Help Desk Support job involves providing first-line technical support to users experiencing IT-related issues. Responsibilities include troubleshooting basic hardware and software problems, assisting with password resets, and documenting incidents for escalation if necessary. Level 1 technicians rely on predefined solutions or scripts to resolve common issues quickly. They serve as the initial point of contact for IT support, ensuring efficient issue resolution or proper escalation to higher-level support teams. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive in the Level 1 Help Desk Support position, and why are they important?

To thrive as a Level 1 Help Desk Support, you need foundational IT knowledge, strong troubleshooting abilities, and typically a high school diploma or equivalent with some technical coursework or certifications like CompTIA A+ being beneficial. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments (Windows, macOS) is often required. Excellent communication, patience, and customer service skills help resolve user issues while building trust. These competencies ensure efficient problem resolution and a positive experience for users needing front-line technical assistance.

More about Level 1 Help Desk Support jobs
What cities are hiring for Level 1 Help Desk Support jobs? Cities with the most Level 1 Help Desk Support job openings:
What are the most commonly searched types of Level 1 Help Desk Support jobs? The most popular types of Level 1 Help Desk Support jobs are:
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What job categories do people searching Level 1 Help Desk Support jobs look for? The top searched job categories for Level 1 Help Desk Support jobs are:
Level 1 Help Desk Support jobs near you
Infographic showing various Level 1 Help Desk Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Support

Help Desk Support

Ask IT consulting

Des Moines, IA

$19.50 - $26.25/hr

Contractor

Posted 24 days ago

Job description

Company Description

Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients.

Job Description

Short Description: The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets, helping to get access to systems or setting an account. Any other issues would be escalated to the Help Desk for support.

Complete Description:

This role is focused on level-1 help desk phone support, primarily with system access issues and password

Support. The ideal candidate must have excellent customer service and communications skills.

Candidate must be able to:

handle difficult situations with clients and turn them into a win for the service desk team

initiate trouble tickets from a service desk system

answer how-to questions and resolve issues related to system access and password creation/resetmaintain a positive outlook, be professional, and provide excellent customer service

Greater detail outlined in the skills matrix.

Work during core business hours of 7:00 AM - 5:00 PM, Monday - Friday, not to exceed a 40 hour work week.


Qualifications

 At least 3 years of relevant experience working in a technical IT call center environment.

 HDS2

 1 to 3 years field experience and preferred education of 2 year associates degree or equivalent technical study.

Additional Information

Thanks and Regards,

Jane Morgan

Ask IT Consulting logo

About Ask IT Consulting

Sourced by ZipRecruiter

Ask IT Consulting, based in Holtsville, NY, US, is a dynamic player in the IT and business solutions industry. Their services portfolio, as outlined on their official website (askitc.com), spans across a broad spectrum which includes IT consulting, talent management, digital and technology solutions. Founded with the goal to provide clients with the highest quality IT services, the company has steadily evolved and expanded as a leading resource, maintaining a powerful presence in the fields of information technology and business solutions alike. Ask IT Consulting believes firmly in its core values, which pivots upon integrity, excellence, respect, commitment, and diversity. As part of its mission, the company strives to deliver innovative and effective solutions for their clients that are tailored to meet their unique needs and objectives.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Holtsville, NY, US

Year founded

2008

Social media

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