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Weekend Level 1 Help Desk Support Jobs (NOW HIRING)

Apidel Technologies

Level 1 Help Desk Analyst

Conyers, GA

$18 - $24.50/hr

Under direct supervision, assists customers with tier one issues or forwards to second tier support ... have IT Help Desk Call Center exp Provides technical assistance to both internal and external ...

Pacer Group

Help Desk Support

Tucson, AZ · On-site

$19 - $25.50/hr

... level customer service to the employee community. * Service Desk staff work in a dynamic, fast ... week Full Time 40 hours a week Weekend shifts required from December- April (Tax Peak)

Zones

Help Desk Analyst L2

Portland, OR

$21.75 - $29.75/hr

Term: 1+ year Location: Portland, OR Pay: $25.00 - $30.00; commensurate with experience Hours: 8:00 AM - 5 :00 PM As a Level 2 Help Desk Support Analyst, you will serve as a critical escalation point ...

Apex Systems

Help Desk Support

Coraopolis, PA · Hybrid

$19.50 - $26.75/hr

... high level of customer service. The position requires flexibility in scheduling and includes both ... Core support hours are 6:00 AM to 1:00 AM Monday-Saturday and 8:00 AM to 7:00 PM on Sunday. This is ...

VG Systems

Tier 1 IT Help Desk Intern

Quantico, VA

$16 - $21.25/hr

Support Tier 1 help desk operations and user support activities. * Assist with user account creation, account maintenance, and basic access management tasks. * Learn and support AI-driven help desk ...

Fleet Response

Help Desk Support Engineer

Hudson, OH · On-site

$40K - $50K/yr

Perform hands-on fixes at the desktop level, including installing and upgrading software ... One year's experience with Windows Server and Active Directory. * Demonstrated positive ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... Provide Tier 1 AWS workspace and configuration support. Perform other related duties as assigned.

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How much do weekend level 1 help desk support jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for weekend level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are Weekend Level 1 Help Desk Support?

Weekend Level 1 Help Desk Support professionals are entry-level IT support staff who provide assistance to users experiencing technical issues, typically during weekends when regular staff may be unavailable. Their responsibilities include troubleshooting basic hardware and software problems, answering user queries, and escalating more complex issues to higher-level support teams. They often work shifts, handle support tickets, and ensure that end-users receive timely help, minimizing downtime and disruptions during weekends.

What are the typical challenges faced by Weekend Level 1 Help Desk Support staff, and how can they effectively address them?

Weekend Level 1 Help Desk Support staff often encounter challenges such as handling a higher volume of urgent requests due to reduced weekday staff and limited access to escalation resources. Effective time management and strong communication skills are essential for prioritizing tickets and providing clear updates to users. Additionally, building a solid understanding of common technical issues and available knowledge base resources can help resolve problems efficiently, even during off-hours. Collaborating with remote team members and documenting incidents thoroughly ensures smooth handovers to weekday teams.

What is the difference between Weekend Level 1 Help Desk Support vs Weekend Network Support Technician?

AspectWeekend Level 1 Help Desk SupportWeekend Network Support Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, call center, remote supportNetwork troubleshooting, on-site or remote
Industry UsageIT support, customer serviceNetwork infrastructure, enterprise IT
Common Search IntentBasic IT support roles, help desk jobsNetwork troubleshooting, infrastructure support

Weekend Level 1 Help Desk Support primarily handles basic IT issues, customer inquiries, and remote troubleshooting, often requiring certifications like CompTIA A+. In contrast, Weekend Network Support Technicians focus on network infrastructure, troubleshooting connectivity issues, and may need network-specific certifications like Cisco CCNA. While both roles support IT operations, Help Desk roles are more customer service-oriented, whereas Network Support roles involve technical network management.

What are the key skills and qualifications needed to thrive as a Weekend Level 1 Help Desk Support, and why are they important?

To thrive as a Weekend Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and typically a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is often required. Strong communication, patience, and the ability to remain calm under pressure help you effectively assist users and resolve issues. These skills and qualities ensure prompt and accurate technical support, leading to high user satisfaction and efficient problem resolution during critical weekend hours.
What cities are hiring for Weekend Level 1 Help Desk Support jobs? Cities with the most Weekend Level 1 Help Desk Support job openings:
What are the most commonly searched types of Level 1 Help Desk Support jobs? The most popular types of Level 1 Help Desk Support jobs are:
What states have the most Weekend Level 1 Help Desk Support jobs? States with the most job openings for Weekend Level 1 Help Desk Support jobs include:
Weekend Level 1 Help Desk Support jobs near you
Level 1 Help Desk Analyst

Level 1 Help Desk Analyst

Apidel Technologies

Conyers, GA

$18 - $24.50/hr

Full-time

Posted 3 days ago

Job description

Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
Local Candidates
This position is located at DDS Headquarters in Conyers
Bilingual, Spanish required
MUST have IT Help Desk Call Center exp
Provides technical assistance to both internal and external customers for tier one issues.
This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues.
The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses.
The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS
This position is located at DDS Headquarters in Conyers

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About Apidel Technologies

Sourced by ZipRecruiter

We understand that attracting, qualifying, placing, and retaining the best candidates for our clients requires exceptional talent. That’s why our highly skilled and dedicated recruitment team works tirelessly to develop lifelong associations with all candidates and clients. We prioritize helping our employees achieve their career goals while providing effective staffing solutions to our clients and candidates. At Apidel, we believe in simple yet established core values that are ingrained within each member of our team. These values are time and again illustrated in our approach to employees, candidates, and clients. Our unwavering belief that our core values of integrity, client satisfaction, innovation, and intellect distinguish us from our competitors is what drives us forward. We remain focused on improving and sustaining a measurable client satisfaction program that has created an organizational culture where our associates provide world-class service every day.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Plainfield, IL, US

Year founded

2012

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